computer vision engineer

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Title: Consultant – Enterprise Application Development Location: Bengaluru (Hybrid / On-site) Engagement: Full-Time Experience: 10 – 15 years preferred About Us: Introducing VTT, a comprehensive mobility service provider catering to diverse multinational sectors like IT/ITES, KPO/BPO, Financial, Pharma, and more across Indian cities. Our “Managed Mobility Program” includes Fleet Management, Technology, Resource Management, Car Rentals, Logistics, and Special Services (Ambulance and PWD vehicles). Trusted by Fortune companies such as Cisco, Morgan Stanley, Wells Fargo, Google, PWC, and others, we pride ourselves on leveraging expertise and cutting-edge technology for safe, efficient, and uninterrupted service delivery. With a commitment to excellence, we ensure best-in-class standards for all our clients. Trip to school is now timely, comfy and secure! Our well maintained f leet is here to enrich your child’s commute, keeping students punctual and safe thanks to GPS tracking paired with well-trained drivers. Our routes are carefully planned, our drivers attentive, and everything hassle-free. Role Overview We are looking for a seasoned Consultant with comprehensive expertise in enterprise-level application development across backend, frontend, mobile, DevOps, and cloud. The role demands a strong architectural mindset combined with hands-on execution. The Consultant will also play a critical role in understanding the current system architecture end-to-end, driving technical improvements, building the tech team foundation, and establishing structured technical documentation. Key Responsibilities • Understand the complete architecture of the existing systems, including web, mobile, backend services, and cloud environment. • Provide hands-on leadership across backend, frontend, mobile, DevOps, and cloud infrastructure. • Architect and optimize enterprise-grade applications for scalability, security, performance, and reliability. • Conduct technical due diligence on current systems and propose improvements or refactoring plans. • Build the foundation for the internal engineering team including hiring support, role definitions, and best-practice processes. • Drive engineering workflows including coding standards, branching strategy, CI/CD, monitoring, and release management. • Create comprehensive technical documentation covering system architecture, API specs, deployment playbooks, and SOPs. • Review code and provide mentorship to engineering resources. • Coordinate with product and business teams to translate requirements into technical design and actionable development roadmap. • Troubleshoot and resolve deep-stack issues during development or production. Technical Expertise Required Backend • Java / Spring Boot • Node.js • Microservices architecture • REST / GraphQL Frontend • React js • Responsive UI, component-based architecture, state management Mobile • Flutter • React Native Cloud & DevOps • AWS (ECS / EKS / EC2 / RDS / Lambda / S3 / IAM / CloudWatch etc.) • CI/CD pipelines (GitHub Actions / Jenkins / GitLab CI or equivalent) • Docker / Kubernetes • Infrastructure-as-code (Terraform / CloudFormation) Database • MongoDB • Knowledge of PostgreSQL / MySQL is an added advantage Professional Attributes • Strong architectural thinking with the ability to simplify complex systems. • Excellent communication and stakeholder management skills. • Ability to work independently without constant supervision. • Capability to mentor, lead, and build an engineering team from scratch. • Process-driven mindset with a focus on best practices and documentation. Deliverables • Architectural understanding and documentation of current systems. • Recommendations and implementation plan for system upgrades or restructuring. • Establishment of core engineering processes and standards. • Hiring support and technical evaluation of developers.

• Must have experience with Amazon Web Services (AWS)
• Experience with Python/Node.JS/Typescript
• At least 2+ years as back-end software developer
• A deep understanding of the benefits of the Microservice and serverless paradigms
• Prepared technical documentation, and understand why it’s important
• Understanding of database principals: SQL and NoSQL
• Collaboration and communication skills (you’ll be working with clients and internal teams)
• An understanding of programming fundamentals (OOP, data structures, algorithms)
• Familiarity and comfort with REST API, Postman
• The ability to work independently or within a team structure.
• A “lead by example” attitude, and motivation to deliver work you’re proud of

React js Developer
Exp – 6 + yrs

Notice period- only Immediate

Location: Bangalore (Jigni and Whitefield)

19 LPA

JD: React JS with Redux and unit testing frame work

Hybrid – 3 Days working

We at Convrse are revolutionizing the way, 'The Metaverse' is going to be built. We aim to become the world’s largest library for sourcing interoperable 3D spaces for building all kinds of metaverse experiences.

We are searching for an innovative technical lead. to join our company. As the technical lead, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals.

To be successful as a technical lead, you should always be expanding your industry knowledge and be able to quickly identify problems. Outstanding technical leads are accountable, trustworthy, and able to build lasting relationships with their teams.

Technical Lead Responsibilities:

1. Determining project requirements and developing work schedules for the team.

2. Delegating tasks and achieving daily, weekly, and monthly goals.

3. Liaising with team members, management, and clients to ensure projects are completed to standard.

4. Identifying risks and forming contingency plans as soon as possible.

5. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.

6. Keeping up-to-date with industry trends and developments.

7. Updating work schedules and performing troubleshooting as required.

8. Motivating staff and creating a space where they can ask questions and voice their concerns.

9. Being transparent with the team about challenges, failures, and successes.

      10. Writing progress reports and delivering presentations to the relevant stakeholders.

Technical Lead Requirements:

1. Bachelor’s/Master's degree in computer science, engineering, or a related field.

2. A 3-4 years of experience in a similar role would be advantageous.

3. In-depth experience in working with Reactjs and Go.

4. Excellent technical, diagnostic, and troubleshooting skills.

5. Experience with blockchain technology preferable.

6. Strong leadership and organizational abilities.

Job Description:

1. Developing the latest user-facing features using React.js.
2. Translate designs and wireframes into high-quality and responsive screens.
3. Building reusable components and front-end libraries for future use.
4. Learn and understand user interactions & Translate designs and wireframes
into high-quality code.
5. Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
6. Creating servers and databases for functionality and coordinating with various
teams working on distinct layers.
7. As a MERN Stack Developer, you will be involved from conception to
completion with projects that are technologically sound and aesthetically
impressive.

Skill Requirements:

1. Full-stack experience designing and building scalable applications end-to-end.
2. Excellent JavaScript skills and strong proficiency in React.
3. Familiarity with the MERN stacks (Mongo DB, Express.JS, React.JS, and Node.JS)
and Working experience with React, Redux, ES6.
4. Experience building backend APIs using Node JS and Express JS.
5. Experience with NoSQL databases such as Mongo DB, mongoose, aggregation
framework, and Redis.
6. Experience with Web sockets and related frameworks (e.g. Socket.IO) and
Knowledge of JSON Web Token.
7. Experience using RESTful APIs and basic Authentication Mechanisms.
8. Create and Maintain Microservices & Ability Showcase past work via live web
pages and familiarity with code versioning tool Git

• Be a passionate advocate for customers and help ensure thorough and intuitive customer journeys.
• Targeting customers with better customer segmentation, hypotheses, testing with experiments, campaign analytics, communication process ,automation, and competitive benchmarking.
• Working closely with Product, Analytics, Business and Design teams
• Owning one or more key traffic channels for a category (Personal Loans,
• Home Loans, Health Insurance and Mutual Funds) and build the optimum funnel for the business.
• Conceptualize, design and execute initiatives through extensive experiments.
• Work on new product, features and scheme launches, and making the successful by targeting customers through various channels
• Analyse traffic patterns and optimize for seasonality, relevance, and selection
• Regularly develop, test and analyse new tactics that sell products across all categories and increase conversion rates, documenting the results and sharing best practices with the team
• Own projects with considerable scope and/or complexity with significant impact on customer experience

BASIC QUALIFICATIONS

• 1-3 years of experience in roles requiring high analytical skills
• Experience using data and metrics to measure impact and determine improvements
• Experience in making data-driven decisions, developing customer insights from data and creating strategies to improve conversion and sales.
• Understanding of product funnel and journeys.
• Excellent written and oral communication skills, with the ability to communicate effectively in reviews and meetings