Business Development – Manager

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.

13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Job Description:

We are seeking a skilled Shopify App Developer with experience in React/Remix and a strong foundation in HTML, CSS, JavaScript, and jQuery. The ideal candidate will be responsible for building and maintaining custom Shopify applications, enhancing user interfaces, and ensuring seamless e-commerce experiences for our clients. This role requires a strong understanding of Shopify’s ecosystem, combined with frontend development skills to deliver high-quality, scalable solutions.

Key Responsibilities:

• React Develop, test, and maintain custom Shopify apps to enhance store functionality.
• Collaborate with the design and product teams to implement responsive and user-friendly UI/UX features.
• Utilize React and Remix frameworks to build dynamic, interactive web applications.
• Write clean, modular, and scalable code using HTML, CSS, JavaScript, and jQuery.
• Integrate third-party APIs and manage data securely within Shopify.
• Optimize applications for speed and scalability across various devices and browsers.
• Stay updated on Shopify platform updates, best practices, and industry trends.
• Develop, test, and maintain custom Shopify apps to enhance store functionality.
• Collaborate with the design and product teams to implement responsive and user-friendly UI/UX features.
• Utilize React and Remix frameworks to build dynamic, interactive web applications.
• Write clean, modular, and scalable code using HTML, CSS, JavaScript, and jQuery.
• Integrate third-party APIs and manage data securely within Shopify.
• Optimize applications for speed and scalability across various devices and browsers.
• Stay updated on Shopify platform updates, best practices, and industry trends.

⌛️ Where will you spend your time?

• Early-stage AI SaaS product with the potential to disrupt the Product Analytics space
• Relentlessly improving performance, scalability, and maintainability on top of being responsible for entire products
• Owning the design process, implementation, and verification of framework components leveraging standard software engineering methodologies
• Translating functional and technical requirements into detailed architecture and design.

🤝 What makes you a good fit?

• 0-2 years of experience in product development, architecture, data structures, algorithms and design.
• Experience with API integrations, database design, and backend frameworks on NodeJS and/or Python
• Experienced with an agile team environment and you prefer being a self-starter.

👀 What process do we follow?

• The whole process is designed so that it can wrap within 2 weeks
• Application: We will keep it simple. You can apply directly through this link. All we ask for is a Resume and a couple of lines around the motivation for the position you are applying for. Additional Portfolio links such as Github, Medium or a Personal website are welcome but not mandatory.
• Screening: We will screen your profile and get back with a decision within 72 working hours.
• Interviews: We will have 3 rounds of technical interviews and 2 rounds of cultural fitment interviews.
• Offer Rollout: If all looks well, we will pop a bottle of champagne.

❤️ Well Being, compensation and how we behave when no one is watching?

We care about your well-being. Along with excellent health insurance, we offer flexibility to work how you want to. We push for physical well-being and in addition to internal health sessions, you get a complimentary annual gym membership.

We assign dedicated work hours exclusively to learning & development initiatives. We respect your weekends and in terms of work hours, we believe in deliverables over anything else. We regularly host team-building sessions, off-sites and encourage discussions around mental well-being and physical well-being over everything else. Most importantly, when our chips are down, we behave the way a family would.

We admire talent and believe in rewarding people for their input. We understand that compensation is an important factor. Our compensation will be respectful to your situation, and the whole process will be transparent from the very minute we speak to you.

Most of us have grown up in a meritocratic culture where actions speak louder. We grew up saying yes to a lot of things outside of our comfort zone and we want to maintain the same without any compromise. When actions speak, we love to celebrate and amplify bold moves. We don’t have answers to a lot of questions and when we falter, we will acknowledge our missteps. There are no closed doors in the way we work. At the end of the day, we are human beings and we will ensure that you can proudly call Crunchit your home.

🍰 What gives you brownie points?

You demonstrate learnability. The founders have spent their years building things mostly independently and at times relying on the collective hive mind of peers. If you are willing to learn and dare to say yes to things that lie out of your comfort zone, you’ll love the growth and transformation.

🏡 Where will you work from?

We are operating out of Central Indiranagar, Bangalore. We are firm believers in "when we sit together on a table, we move mountains". So you will be required to come to our office [WFO], which we have designed with a lot of love and affection :)

Position Overview:

 As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.

·      Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.

·      Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.

·      Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.

·      Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.

·      Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.

·      Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge

·      Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.

·      Effectively manage and update sales pipelines, activities, and progress using CRM tools.

·      Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement

·      Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
• Proven track record of successful sales in the fintech, payment gateway, or related industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand complex technical concepts and effectively translate them to non-technical clients.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Familiarity with CRM software and sales tools.
• Willingness to travel for client meetings and industry events as required.

Job Description:

• Developing strong relationship with existing clients and develop other opportunities..
• Make cold calls, closing sales and working with the client through the closing process.
• Update and create client proposals.
• Clients Retention, Inbound, Outbound and Upgradation.
• Leading and managing the team.
• Attain meetings with prospect clients as per business requirements.
• Marketing of Company & to bring Business Leads for company.
• Conducting market research to identify new revenue opportunities.
•  

Job Types: Full-time.

Salary: As Per Company Norms

Education: Bachelor’s (required),  Master’s (Preffered)

Location: Indore, Madhya Pradesh (Required)

Best Regards,

 HR Department

Office Add-519, 6th floor,  Onam Plaza, Near  Industry House, AB  Road, Indore, Madhya Pradesh, 452001

·      Consumer Insights driven marketer with a keen understanding of consumer trends/sentiment

·      5-7 yrs of Brand Marketing experience in FMCG/E-commerce/Electronics/Lifestyle experience

·      Build cultural, category & competition learnings for a better innovation pipeline/market-specific communication

·      Able to link strong customer insights to clear marketing actionables with measurable ROI

·      Sound knowledge of Channel media mix- Conceptualization & end to end implementation is a must.

·      Able to independently devise marketing calendars with actionables for multiple categories

·      Has a proven track record of strong brand credentials having built credible reputation for the brand in digital ecosystems

·      Able to Independently manage advertising/agencies

·      Partner with the marketing and creative team to provide insights and strategic direction.

·      Lead creation of communication briefs, basis the identified insights

·      Own campaign assessments and feedback loop for improvements/course corrections

·      Sound knowledge of Research including Brand Track, its implications etc

Skills & Certifications 

• Experience supporting enterprise systems with a background in a large global, highly complex environment 
• Should have very good knowledge and experience of complete Record to Report (R2R) cycle 
• One year experience with Oracle Cloud/Fusion (implementation or support) required 
• Must have expertise in Oracle Fusion/Cloud Financials/Oracle R12 modules such as 

Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cash Management, and Procurement 

• Strong experience in ACH processing and Smart View/FRS/OTBI 
• Experience with integrating external applications to Fusion Cloud 
• Excellent troubleshooting skills with ability to diagnose issues with complex applications and processes. 
• Very strong customer service orientation 
• Highly self-motivated and directed 
• Ability to absorb new ideas and concepts quickly 
• Good analytical and problem-solving abilities 
• Ability to effectively prioritize and execute tasks in a fast-paced environment 
• Ability to present ideas in business-friendly and user-friendly language • Excellent written, oral, interpersonal, and presentation skills 

Brewhackers Technologies is a place for creative people to develop themselves and thrive in a rapidly changing world. We are developing a service to help people consume and share ideas that matter faster and more efficiently. We deliver this through an app for iOS and Android.

We are small team so :

• Passion for the problem is our secret sauce. At a startup, everyday is a struggle but we get through that by keeping our eyes on the prize.
• We find a way or make a way. No excuses.
• We thrive in uncertainties. We have more questions than answers and more opportunity to learn new things.
•  

Our tech stack is made of :

• Node.Js, PostgreSQL, AWS on the backend
• Flutter on the front end.

We are looking for a full-stack engineer with a passion for product and delivery. This is the type of job where you are pushed in cold water and you have to learn to swim by yourself. Your personality and your traits matter more than your tech expertise:

• We are looking for an independent, responsible person. Mainly because there is no time for micro-management. We expect you to be able to carry your own weight and be a reliable partner.
• We are looking for a fast learner. We may need to use technologies that you never used before. That should not scare, but excite you. In most cases we may not even know what we need and you may have to propose something.
• We are looking for you to get stuff done. We work in weekly sprints because we believe in consistent delivery over big lengthy releases.
• We want you to be proactive. We appreciate conviction way more than consensus. Words are nice, opinions are cute … but proactivity in action is golden.
• We want you to be a partner for your colleagues in the dev team. Help or lead the planning process, code reviews, commits etc. Provide guidance and help your colleagues when they get stuck.
• We want you to be an over-communicator. We are remote-first and it’s up to you to show your work, explain your ideas or highlight problems.

Now on technology, these would be nice:

• Experience with Javascript.
• Experience with mobile development (native or hybrid)
• Experience with interface building frameworks (React, Angular, Vue etc)
• Experience with Node.JS, Express Framework and GraphQL
• Experience with SQL and NoSQL databases