Zoho Developer

We are looking for an experienced SDE-3 Backend Engineer (Node.js) to lead the backend engineering pod responsible for third-party integrations, observability, and engineering support.

The role requires someone who is technically strong in Node.js, TypeScript, databases, and backend system design, and who can remain hands-on while guiding engineers and working closely with internal teams and external partners.

Key Responsibilities

• Own delivery, quality, and production stability for third-party
• integrations, observability, and engineering support.
• Own technical design, architecture decisions, code reviews, and delivery quality for services owned by the pod.
• Drive strong engineering practices across design reviews, code reviews, testing, documentation, release discipline, and operational readiness.
• Design, build, and maintain scalable backend services and APIs using Node.js and TypeScript.
• Own integrations with banks, payment partners, fintech partners, and other external systems.
• Ensure partner integrations are reliable, secure, well-documented, and easy to support.
• Build monitoring, alerting, dashboards, and visibility across critical services and partner workflows.
• Create and maintain runbooks, SOPs, dashboards, and troubleshooting guides for critical services and partner workflows.
• Drive timely resolution of production issues, partner issues, and internal escalations.
• Perform RCA for incidents and ensure long-term fixes are implemented.
• Mentor junior engineers and improve engineering practices within the pod.

• Strong hands-on experience in Node.js and TypeScript backend development.
• Strong database skills, including schema design, query optimization, indexing, transactions, and performance tuning.
• Strong understanding of building scalable, performant, resilient, and fault-tolerant backend systems.
• Experience with third-party integrations, webhooks, callbacks, retries, timeouts, and error handling.
• Strong debugging and production issue resolution skills.
• Experience with logging, monitoring, alerting, dashboards, and observability tools is preferred.
• Good understanding of secure API design, authentication, authorization, and data protection.
• Exposure to AWS, Docker, Kubernetes, CI/CD, Grafana, Prometheus, ELK, or similar tools.
• Ability to guide and mentor engineers while remaining hands-on.
• Ability to drive delivery, manage technical execution, and ensure quality within the pod.
• Strong communication skills for working with internal teams and external stakeholders.

Job Title : Sr. Data Scientist

Experience : 5+ Years

Location : Noida (Hybrid – 3 Days in Office)

Shift Timing : 2 PM to 11 PM

Availability : Immediate

Job Description :

We are seeking a Senior Data Scientist to develop and implement machine learning models, predictive analytics, and data-driven solutions.

The role involves data analysis, dashboard development (Looker Studio), NLP, Generative AI (LLMs, Prompt Engineering), and statistical modeling.

Strong expertise in Python (Pandas, NumPy), Cloud Data Science (AWS SageMaker, Azure OpenAI), Agile (Jira, Confluence), and stakeholder collaboration is essential.

Mandatory skills : Machine Learning, Cloud Data Science (AWS SageMaker, Azure OpenAI), Python (Pandas, NumPy), Data Visualization (Looker Studio), NLP & Generative AI (LLMs, Prompt Engineering), Statistical Modeling, Agile (Jira, Confluence), and strong stakeholder communication.

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Desired Technical Skillset:

MERN stack, ReactJS, NodeJS, PostgreSQL, Microservices

Total Work Experience: 3-5 Year  

Expectations from the candidate:

• Excellent knowledge of front-end frameworks like ReactJS

• Experience with popular React.js workflows

• Experience with development on NodeJS

• Experience with development on PostgreSQL

• Experience working with server-client architectures, consuming JSON data from API’s

• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.

• Collaborate with cross-functional teams to define, design, and ship new features

• Lead or participate in design reviews, code reviews and architecture evolution discussions

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Work on bug fixing and improving application performance

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• You will be building and shipping robust apps to Android/ iOS devices using a single codebase.
• You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.
• You will be sharing feedback and brainstorming ideas with teams to improve the development process.
• Understand basic concepts of design for developing user friendly applications.
• Stay up to date with the latest technologies.

• Perform research and development on Machine Learning specifically in the areas of Speech Recognition, Digital signal processing, audio signal processing, NaturalLanguage processing, Natural Language Understanding
• Read and keep up with the research in Speech recognition, Machine Learning, Deep

• Understand and implement research papers to the business problem and build the

• Contribute to applied research and open source community
• Mentor and guide team members

Description

• Responsible for developing Web Applications.
• Design, Develop, enhance and test front-end, back-end web modules using Node.js, Express framework, My Sql and Mongo DB.
• Research and explore existing solutions, competition, to get a holistic understanding of the Design and development.
• Communicate and collaborate effectively with various teams for effective outcomes.
• Meet deadlines in a high intensity work environment 

Primary Skills :

• Proficient in Nodejs
• Understanding of Front-End Technologies
• Good Knowledge of Node
• Proficient in RESTful APIs and API Communications
• Good Grasp of Asynchronous Programming and Its Workarounds
• Database Schema Creation for Business Processes
• Working Knowledge in User Authentication and Authorization
• Write Efficient Code
• Implementing Data Protection
• Error-Handling Skills

• Highly customer-obsessed thinking with a deep understanding of customerneeds and aspirations
• Own the product strategy and roadmap.- Partner with the business team tounderstand business goals and translate them into short term and long-term productroadmaps.- Comfortable in generating a 3-year strategic vision as well as a weekly statusupdate.
• Generate detailed Product Requirement Document (PRD) based oninputs from all key stakeholders.Integrate usability studies, research and market analysis intoproduct requirements to maximise user satisfaction.
• Work very closely with world-class Engineering, Data Sciences and QA teams throughout the product development life cycle.- Define the product acceptance testingcriteria, ensure that they are met.
• Stay abreast with new innovations and the latest technology trends andexplore ways of leveraging these for improving the product in alignment with the business.
• Attention to detail with an ability to work with user interfacedesigners and usability experts to deliver habit-forming products with a low learning curve