Worksheet Creator

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Backend Architect:

Technology: node js, DynamoDB / Mongo DB

Roles:

• Design & implement Backend Services.
• Able to redesign the architecture.
• Designing & implementation of application in MVC & Microservice.
• 9+ years of experience developing service-based applications using Node.js.
• Expert-level skills in developing web applications using JavaScript, CSS and HTML5.
• Experience working on teams that practice BDD (Business Driven Development).
• Understanding of micro-service architecture and RESTful API integration patterns.
• Experience using Node.js for automation and leveraging NPM for package management
• Solid Object Oriented design experience, and creating and leveraging design patterns.
• Experience working in a DevOps/Continuous Delivery environment and associated toolsets (i.e. Jenkins, Puppet etc.)
  
  
  

Desired/Preferred Qualifications :

1. Bachelor's degree or equivalent experience
2. Strong problem solving and conceptual thinking abilities
3. Desire to work in a collaborative, fast-paced, start-up like environment
4. Experience leveraging node.js frameworks such as Express.
5. Experience with distributed source control management, i.e. Git

Selected intern's day-to-day responsibilities include:

1. Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification

2. Generate, edit, publish and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action

3. Set up and optimize company pages within each platform to increase the visibility of the company's social content

4. Moderate all user-generated content in line with the moderation policy for each community

5. Create editorial calendars and syndication schedules

6. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information

7. Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions

Who can apply:

1. Internship experience or knowledge on SMM

2. Immediate Joining

3. Should be available for 3 months.
4. Part time Internship

Are you a digital mastermind with a passion for search engine optimization (SEO) and search engine marketing (SEM)? If yes, then we encourage you to apply for this exciting opportunity today.

Web Spiders is looking for an experienced SEO & SEM Specialist to join our digital marketing team. As an SEO/SEM Expert, you will be responsible for improving our website's search engine ranking, increasing website traffic, and managing our online presence. The ideal candidate will have 4-5 years of experience in successfully developing and executing paid campaigns, along with an in-depth knowledge of Google Analytics, Google Search Console, Google Tag Manager, and Google Ads.

Roles and Responsibilities

• Develop, execute & manage SEO & SEM strategies for our website and our clients' websites
• Conduct in-depth keyword research to identify target keywords and phrases
• Optimize website content, including web pages, blog posts, and other digital assets, for search engines and users
• Perform technical SEO & SEM audits to identify and resolve issues that may negatively impact search engine rankings
• Develop and execute link-building strategies to improve website authority and rankings
• Monitor and analyze website and keyword performance using tools such as Google Analytics and SEMrush
• Create and present monthly reports to clients, highlighting key performance metrics and KPIs of the assigned projects
• Continuously monitor industry trends, best practices, and emerging technologies to identify opportunities for innovation and growth
• Collaborate with the content marketing team to develop and execute content strategies that support SEO & SEM objectives
• Manage client relationships and ensure their satisfaction with our services

Desired Candidate Profile -

• Google Ads Certification required
• Proven track record of driving organic traffic and improving search engine rankings
• Deep understanding of search engine algorithms and best practices, including on-page optimization, technical SEO, and link building
• Experience using tools such as Google Analytics, Google Tag Manager & SEMrush
• Excellent communication and problem-solving skills
• Highly organized with strong project management skills
• Ability to work independently and in a team environment.

• The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action.
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Develop processes and tools to monitor and analyze model performance and data accuracy.

• Experience using statistical languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
• Experience working with and creating data architectures.
• Looking for someone with 3-7 years of experience manipulating data sets and building statistical models
• Has a Bachelor's, Master's in Computer Science or another quantitative field
• Knowledge and experience in statistical and data mining techniques :
• GLM/Regression, Random Forest, Boosting, Trees, text mining,social network analysis, etc.
• Experience querying databases and using statistical computer languages :R, Python, SQL, etc.
• Experience creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees,neural networks, etc.
• Experience with distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, Gurobi, MySQL, etc.
• Experience visualizing/presenting data for stakeholders using: Periscope, Business Objects, D3, ggplot, etc.