Specialist Performance Marketing (B2B)

The HR Executive is responsible for handling recruitment, employee coordination, documentation, and daily HR activities to support smooth workforce management and company operations.

Key Responsibilities:

• Handle end-to-end recruitment (sourcing, screening, scheduling interviews)
• Coordinate with candidates and clients regarding job requirements
• Maintain employee records, attendance, and documentation
• Prepare offer letters and onboarding formalities
• Follow up with selected candidates for joining
• Maintain HR reports and recruitment trackers
• Support payroll inputs and leave management
• Handle employee queries and basic HR operations
• Ensure proper communication between management and staff

Only female candidates

and Coimbatore candidates

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

We are looking for an experienced Cloud & DevOps Engineer to join our growing team. The ideal candidate should have hands-on expertise in cloud platforms, automation, CI/CD, and container orchestration. You will be responsible for building scalable and secure infrastructure, optimizing deployments, and ensuring system reliability in a fast-paced environment.

Responsibilities

• Design, deploy, and manage applications on AWS / GCP.
• Build and maintain CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI/CD.
• Manage containerized workloads with Docker & Kubernetes.
• Implement Infrastructure as Code (IaC) using Terraform.
• Automate infrastructure and operational tasks using Python/Shell scripts.
• Set up monitoring & logging (Prometheus, Grafana, CloudWatch, ELK).
• Ensure security, scalability, and high availability of systems.
• Collaborate with development and QA teams in an Agile/DevOps environment.

Required Skills

• AWS, GCP (cloud platforms)
• Terraform (IaC)
• Docker, Kubernetes (containers & orchestration)
• Python, Bash (scripting & automation)
• CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD)
• Monitoring & Logging (Prometheus, Grafana, CloudWatch)
• Strong Linux/Unix administration

Preferred Skills (Good to Have)

• Cloud certifications (AWS, Azure, or GCP).
• Knowledge of serverless computing (AWS Lambda, Cloud Run).
• Experience with DevSecOps and cloud security practices.

• Knowledge on CAMPUS LAN Architecture and implementation

• Having exposure to Cisco’s latest technologies like SDA, DNAC

• Hand-on experience on designing and implementing Cisco SDA

• Strong Routing & Switching, Cisco SDA, DNAC, Cisco ISE skillset is a must.

• Hands On expertise on Cisco Prime, ISE, Cisco Meraki

• Hands on and troubleshooting SDA

• Experience on L 3

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Responsibilities: 

• Ensure the quality of architecture and design of systems. 
• Functionally decompose complex problems into simple, straight-forward solutions. 
• Analyze and improve data quality and metrics. 
• Fully and completely understand system interdependencies and limitations. 
• Leverage knowledge of internal and industry in design decisions. 
• Assist in the career development of others, mentoring on advanced technical issues and helping managers guide the career growth of their team members. 
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. 
• Skilled in translating high level abstract business requirements into software design, designing systems specifications, standards, and programming 
• Contribute to Architectural blueprints and Design for the software solutions 
• Mentor team on engineering best practices such as writing clean code, designing scalable, reliable and performant software solutions, set and ensure compliance to software quality standards etc. 
• Be a role model for the team with innovative thinking, passion for continuous learning and contributions to the project. 

Qualifications, Skills & Experiences 

• BE / B.Tech /M.Tech in Computer Science or a related field 
• Minimum 7+/5+ years of experience building large scalable systems 
• Minimum 2+ years of recent experience in building products on cloud is a plus 
• Knowledge of asynchronous programming and WebAPI development is required 
• Knowledge and awareness of cloud/ application security is must (OWASP at the minimum) 
• Strong knowledge in OOPS with C#, .Net(or Java) with SQL Server or any RDBMS 
• Strong experience in architecting and building multi-threaded, distributed systems. 
• Strong knowledge of data structures, algorithms, and designing for performance. 
• Ability to achieve stretch goals in a highly innovative and fast paced environment. 
• Extensive experience of mentoring junior engineers to success. 
• Experience with Microservices Architecture is a plus 
• Working knowledge of CI/CD pipelines and AWS/Azure cloud services is plus 
• Hands on experience of building products for unix systems in addition to windows is a plus 
• Excellent Communication 

Experience

-3-6 years of experience in an HR Generalist role in a startup

-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems

Role and Responsibilities

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
• How to measure performance
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across company
• Ensuring cultural homogeneity
• Employee engagement
•  Performance Management and its process
• Compensation benchmarking

Talent Acquisition

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Onboarding & Induction

Should have done the following:

• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer

Employee Grievance Handling:

 Should have been involved in the below:

• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

Skills

• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.

Benefits

Too lazy to cook food? Delicious lunch served at office.

ESOPs, based on grade level

Comprehensive Health Insurance plans

• Experience in designing and developing applications using Node.js, RDBMS (preferably MySQL).
• Minimum 3 years of Node.Js, 3 years of Database experience required.
• Expertise in at least one of AWS, Google Compute platforms to build scalable solutions.
• Deep knowledge and experience in building complex cloud/enterprise-grade software in the area of IT infrastructure, virtualization, network, storage systems monitoring & manage mentor cloud solutions
• Expertise in writing async code (callbacks, promises, async/await, observables) and publish/ subscribe/ event.
• Experience in implementing and consuming SOAP and REST web APIs.
• Producing and maintaining automated testing, build, and deployment processes.
• Improve documentation of processes and systems
• Troubleshoot existing systems and applications
• Experience in data structure libraries (e.g., Immutable.js)
• Experience in RESTful APIs and knowledge of modern authorization mechanisms, such as JSON Web Token
• Understanding of data structures and problem-solving approaches, and ability to articulate trade-offs
• Strong fundamentals OOPS concepts, SOLID principles, Data Structures/Algorithms, Exception Handling, Coding Standards, Logging
• Passionate about writing clean, modular and unit testable code
• Possesses strong verbal and written communication skills.
• Experience with Agile development
• Good knowledge of Jenkins, SonarQube, Git.
• Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them.
• Collaborating with software engineers, QA engineers, UX and Design team and project managers

- Create email marketing campaigns to promote products or services.

- To plan, execute, test, establish best & effective email marketing practices.

- Purge non-deliverable email addresses and opt-outs

- Create email marketing strategy for leads as well as existing clients

- Create and maintain email marketing reports to improve efficiency 

- Maintain domain reputation and In-boxing rates for all our email campaigns 

- Plan and maintain email calendar for all the brands 

- Maintain lists and database for efficient execution

- Single handedly responsible for execution of all email marketing campaigns 

• Install, Configuration, and Tuning of the following AppDynamics Servers: Controller, Event Service Cluster, End User Monitoring, ADA, ADRUM
• Reviews system design and works to continuously improve stability and efficiencies
• Provides system backup recovery methodology and makes recommendations regarding enhancements and/or improvements
• Formulates policies, procedures, and standards relating to system management, and monitors system resource utilization
• Responsible for reducing operational downtime for critical, scheduled, and unscheduled maintenance by accelerating deployments of approved changes/fixes/updates and solutions and automate manual maintenance, deployment, diagnostic health checks, validation, and reporting
• Responsible for creating proactive and reactive monitoring methods, generating customer alerts within the Enterprise Event Management and Monitoring capability
• Skilled at user requirement gathering and can work independently to craft efficient monitoring, alarming solutions, and dashboards
• Understands the Agile process
• Build dashboards in Grafana.
• Setup independently Prometheus, Node exporters, etc
• Comfortable with PromQL.
• Ability to operationally support the underlying database as necessary
• Hands-on Java and/or .Net Development
• IT Operations and Application Support
• Application and systems performance management, measurement, and analysis.
• Deployment and configuration of complex enterprise software
• Solid understanding of Operating Systems (Linux/Windows)
• Strong understanding of built-in O/S monitoring and performance tools.
• Working with a wide variety of platforms and application stacks.
• Ability to understand new application frameworks in customer environments quickly
• Works with minimal direction as a seasoned resource
• Support customer initiatives in their transition towards modernization
• Tracks own work and backlog, familiar with Agile methodology
• Prioritize own work in accordance with user priorities and stakeholder expectations
• Communicates efficiently and effectively both written and verbal
• Reviews system design and works to continuously improve stability and efficiencies

• AppDynamics
• Java
• Linux/Windows
• Fault and Performance Monitoring Tools Administration
• Machine/Dotnet/Java agent
• Grafana, ELK
• Prometheus.