Copywriter

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Strong B2B Product Manager profiles

Mandatory (Experience 1) – Must have minimum 3+ years of hands-on Product Management experience in B2B SaaS

Mandatory (Experience 2) – Must have minimum 2 years of prior experience in Software Development or QA (Can be skipped if candidate has product management experience in PureTech company OR in same product line as Callhub)

Mandatory (Experience 3) – Proven track record of shipping successful products end-to-end, from ideation / conception to launch and post-launch iteration

Mandatory (Education) - Candidate must have an engineering background (B.E/ B.Tech /M.Tech)

Mandatory (Location) - Candidate must be from Bengaluru

Mandatory (Company) - B2B SaaS (Highly preference for CommunicationTech)

Mandatory (Note): This is an IC role

• Strong experienced Product Design Profile
• Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on B2C or B2B2C Products
• Mandatory (Experience 2) – Must have strong experience in Project Management - Using Jira and other similar tools to manage projects efficiently
• Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
• Mandatory (Portfolio) - Must have strong High-fidelity UI Designs, Interaction models, and Design systems for Large-scale B2C Products
• Mandatory (Company) - Large-Scale B2C Products
• Mandatory (Gender) - Male candidates only

Preferred

• Preferred (Experience) - Retail domain experience

What you’ll do

• Take full ownership of features from problem → design → code → deploy → iterate
• Build modular, scalable APIs and frontend components using the MERN stack
• Use AI tools to write, debug, optimize code, and unblock yourself fast
• Integrate 3rd-party APIs, services, and AI capabilities where relevant
• Collaborate async with product, design, and other engineers
• Optimize performance, scalability, and dev workflows
• Own dev hygiene—documentation, tests, Git practices, CI/CD pipelines

Must-Haves:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 4–5 years of full-stack experience in production-grade MERN apps
• You’ve shipped products end-to-end, not just maintained features
• Strong in JavaScript/TypeScript, both on frontend and backend
• Solid foundation in system design, API design, and debugging
• Comfortable using AI-native tools to code faster and better
• GitHub is your second home. You write clean commits and structured PRs
• Cloud/infra experience (Vercel, AWS, Docker/Kubernetes)

Nice-to-Have:

• Experience in HR or Ed Tech, Experience in assessment platforms
• Experience with SSR (Next.js), GraphQL, WebSockets, or Firebase
• Familiarity with AI API integration (OpenAI, Pinecone, LangChain, etc.)
• Open-source contributions, side projects, or an active GitHub

Job Summary:

We are seeking a highly skilled and hands-on UI Developer with strong expertise in React.js and JavaScript to join our front-end engineering team. The ideal candidate will have at least 5 years of experience in developing scalable, high-performance, and user-centric web applications. You will be expected to contribute immediately, owning development tasks end-to-end — from design and coding to performance tuning and deployment.

 Key Responsibilities:

• Design and develop responsive, high-quality user interfaces using React.js, JavaScript, HTML5, and CSS3.
• Collaborate closely with UX designers, backend developers, and product managers to translate business requirements into technical implementations.
• Write clean, efficient, and reusable code following best practices and modern front-end standards.
• Optimize components for maximum performance and scalability across various browsers and devices.
• Participate in code reviews, ensuring adherence to coding standards and best practices.
• Troubleshoot, debug, and resolve UI-related performance or compatibility issues.
• Stay up to date with emerging front-end technologies and continuously enhance the development process.

 Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 5+ years of professional experience in front-end/UI development.
• Deep hands-on experience with React.js and core JavaScript (ES6+).
• Strong understanding of HTML5, CSS3, and modern UI frameworks/libraries.
• Experience with React hooks, state management (Redux or Context API), and component-based architecture.
• Familiarity with RESTful APIs and integration of front-end applications with backend services.
• Experience with Webpack, Babel, NPM/Yarn, and modern build tools.
• Solid understanding of version control systems (Git).
• Strong debugging and performance optimization skills.
• Ability to deliver results in a fast-paced, agile environment.

 Good to Have Skills:

• Experience with TypeScript, Next.js, or React Native.
• Knowledge of testing frameworks such as Jest, Mocha, or React Testing Library.
• Familiarity with CI/CD pipelines and DevOps tools.
• Understanding of UI/UX design principles and ability to collaborate effectively with designers.
• Exposure to cloud environments (AWS, Azure, or GCP).
• Experience in performance profiling and accessibility (a11y) best practices

Role Summary: Front-end Developer who would contribute towards building a highly flexible and scalable front-end by bringing deep core technology expertise.

Job Description:

- Ensure proper offline access using service workers and PWA

- Develop components which are SEO friendly

- Have experience in server-side rendering

- Drive evolution of application performance

- Ensure project scalability by having good project architecture

Skill Requirements:

- Good experience in HTML5, CSS3, JS 

- React

- React native

- Angular

- Redux exposure

- Have handled service workers and PWA caching and updates

- CSS pre-processors knowledge like sass

- Knowledge of webpack, parcel, grunt etc.

 -Knowledge of pre-processors like SASS/LESS, CSS-Modules.

- Architecting and automating the build process for production, using task runners or scripts (Gulp / Grunt)

-Have an eye for good UI/UX, Progressive Web Apps, Responsive Design

-Interested in writing code, actively experimenting along with learning new things.

Individual applying to the role should ideally have the following attributes

- 2+ years of experience

-Passionate about Frontend Development and continually follow the platform & innovations

-Strong and innovative approach to problem solving and finding solutions

-Interested in working on fast-paced

- Excellent communicator (written and verbal, formal and informal)

- Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution

- Ability to multi-task under pressure and work independently with minimal supervision.

- Ability to prioritize when under pressure.

-Sell insurance policies and provide loans to potential clients/stakeholders.

-Seek out leads and new clients.

-Sell policies that protect individuals and businesses from financial loss

-Proven experience as an Insurance Sales Representative would be highly appreciated.

- Must be a target-oriented

- Take the extra mile to attract clients.

Requirement:

-Completed Bachelor's degree, good communication & problem-solving attitude. Knowledge about insurance plans.

-Need to have own vehicle

Requirement:

Own vehicle required

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a ORM Specialist, you will be responsible for online content, tracking and analysis of reputation factors and successful management of brand’s reputation.

• Facilitating problem resolution along with other questions
• Consistently creating an exceptional consumer experience with each contact via inbound / outbound post/ tweet/ email
• Ensuring that all written communication is carried out as per the set procedures
• Working towards enhancing and building the organization’s reputation by constantly measuring the effectiveness of your strategies
• Establishing policies and procedures, systems and standards that will avoid any negative impacts on the organization

Desired Candidate Profile

• A degree in digital marketing, social media marketing/branding is recommended
• Bachelors or Masters in Business Management or Mass Communication would be preferred
• Working knowledge/familiarity with social listening tools
• Minimum 2 years of Escalation handling experience on the Social Media Platform
• Experience in Customer Centric approach
• Excellent written communication skills
• Able to work under pressure
• Experience in FinTech industry would be an added advantage    

Must Haves:

Proven track record of handling sizeable payment gateway reconciliation cycle from end to end for min 5 years and overall experience of 8 years.

Knowledge of automating the entire payment gateway reconciliation with the help of tools and making sure internal controls adhere with respect to the process.

Robust negotiation skills with all PG’s and maintaining professional cordial relationships with them and see how the work is getting done from them.

Managing a team and driving the PG process smoothly.

Experience from on-boarding new merchants' bank reconciliation till settlement.

Good To Haves:

Knowledge of ERP as well as accounting including advance excel formulas along with strong analytical Skill.

Sound knowledge of GST, Processing of Invoices on Gross Settlement/Net Settlement, Debit notes, credit notes, etc.

Responsible for robust communications for any PG related matters to internal and external stakeholders.

Experience in managing a team and driving the PG process smoothly.