WordPress Developer & Designer (WFH)

Job Title: Salesforce QA Engineer

Experience: 6+ Years

Location: Bangalore - Hybrid (Manyata Tech Park)

Job description:

6+ years of hands on experience with both Manual and Automated testing with strong preference of experience using AccelQ on Salesforce ans SAP platforms.

Proven expertise in Salesforce particularly within the Sales Cloud module.

Proficient in writing complex SOQL and SQL queries for data validation and backend testing.

Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.

Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows and validation rules.

Should have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. 

You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. 

A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. 

Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. 

You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. 

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Role Objective:

The objective of the developer is to design and develop solutions while being responsible for the coding standards, security and compliance requirements. 

Roles & Responsibilities:

• Business Understanding
• Understands the business requirements clearly to a level that enables in making micro decisions. Involves in designing, developing, testing software solutions 
• Arch/Design Documentation
• Clear documentation of the workflows, maintains clean code and support in solution architecture/design documentations 
• Dev Testing & Solution
• Engages in identifying & troubleshooting various website issues and coding problems; Evaluates and implements new tools based on the requirement and ensures the high performance of all systems developed; Involves in performing the code review and refactor to ensure the code quality based on the best practices and code conventions. 
• Understanding Coding Standards, Compliance & Info-security, Non-functional Requirement
• Identifies security requirements of data-in-transit and data-at-rest and discovers the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities; Maintains updated knowledge of the development industry, advancements in technology, and its implementation. 
• Stakeholder Management
• Collaborates with members to consistently improve the functionality and client centric solutions; Collaborate with the peers and team members to create an intuitively easy to use solution for our end users; Assists the DevOps team to manage the environment and releases; Provides training and support to junior developers. 

Requirements

• Frameworks & Libraries:
• Dot net Core
• Entity Framework
• Backend languages: C#
• Database Concepts & Applications:
• Entity framework, ADO.Net, Dapper
• Should be familiar with any of the relational databases like Postgres, SQLServer, Oracle etc., or non relational databases like MongoDB, Cassandra, etc.,
• Should be familiar with concepts: Normalization, Indexing, Joins
• Unit Testing: Should be familiar with NUnit
• Log frameworks: Should be familiar with any one of the logging libraries like Nlog or Log4Net
• Authorization & Authentication:
• Token Based Auth
• JWT with refresh token
• Claims & Identity
• SSO
• Basic Authentication
• OAuth
• Build Tools: dot net cli build commands
• Version Control: Experience in using GIT
• Other Development tools:
• Swagger Editor
• Postman/Flutter
• VSCode
• Application performance management: Nice to have basic knowledge in any of the APM Tools like AppDynamics, DataDog, NewRelic, Dynatrace, etc.,
• Vulnerability tests: Nice to have basic knowledge on security principles like OWASP Top Te etc.,
• Cloud Services: Nice to have experience in any one of the cloud services like GCP, AWS, Azure, etc.,
• CI/CD understanding: Basic understanding of pipelines and deployments
• Others:
• Common application/ web security and OWASP vulnerabilities
• Encryption algorithms to protect sensitive information
• PII, PCI, HIPPA, and GDPR compliance and how to implement
• Finding the vulnerabilities of the third-party components/ libraries
• Understanding security breaches of data-in-transit and data-at-rest and its implementation
• Behavioral Competencies:
• Accountability
• Adaptive to change
• Business communication
• Customer Focus
• Learning Agility
• Planning & organizing
• Problem solving

Founded in 2013, Instantpay is a trailblazer in the digital financial domain, dedicated to equipping businesses of all scales with advanced banking and financial solutions. This dynamic platform integrates banking, payments, collections, expenses, and developer APIs, offering a one-stop solution for modern financial needs.

We are seeking an experienced Senior Graphic Designer and Animator to join our creative team. The successful candidate will be responsible for creating and designing high-quality visual content for a range of media platforms, including social media, website, and print media. This role will require advanced skills in graphic design, animation, and video editing.

Responsibilities:- 

• Develop and execute creative concepts for various media platforms, including social media, website, and print media
• Create and design visual content, including but not limited to graphics, illustrations, infographics, and animations
• Produce video content, including storyboard creation, video editing, and motion graphics design
• Collaborate with cross-functional teams, including marketing and content teams, to ensure visual content aligns with brand standards and messaging
• Stay up-to-date with the latest design and animation trends and technologies
• Manage and prioritize multiple projects with tight deadlines and deliver high-quality work.
• Knowledge of Colour Layout, Palette, and Graphic Designing
• Handling a team

Requirements & Skills:-

• Bachelor's degree in Graphic Design, Animation, or related field
• At least 5 years of professional experience in graphic design, animation, and video editing
• Proven track record of successfully leading and managing a team of 2-3 individuals.
• Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, After Effects, and Premiere Pro
• Strong portfolio showcasing a range of graphic design and animation skills
• Excellent communication and collaboration skills
• Ability to manage and prioritize multiple projects with tight deadlines
• Strong attention to detail and a commitment to producing high-quality work

If you are a talented Senior Graphic Designer and Animator looking to join a dynamic creative team, we encourage you to apply for this exciting opportunity.

• Previous experience working with a custom theme and/or the Storefront API
• Working knowledge of Shopify's theming system and Liquid templating
• Working knowledge of Shopify's object/properties, AJAX API, and Meta fields
• A bachelor's degree in information technology, computer science, or a related discipline

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.