Tech Sales

🚀 We’re Hiring- PHP Developer Deqode

📍 Location: Pune (Hybrid)

🕒Experience: 4–6 Years

⏱️ Notice Period: Immediate Joiner

We're looking for a skilled PHP Developer to join our team. If you have a strong grasp of secure coding practices, are experienced in PHP upgrades, and thrive in a fast-paced deployment environment, we’d love to connect with you!

🔧 Key Skills:

- PHP | MySQL | JavaScript | Jenkins | Nginx | AWS

🔐 Security-Focused Responsibilities Include:

- Remediation of PenTest findings

- XSS mitigation (input/output sanitization)

- API rate limiting

- 2FA integration

- PHP version upgrade

- Use of AWS Secrets Manager

- Secure session and password policies

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

A Business Development Executive (BDE) is a key player in a company's growth strategy. BDEs are responsible for identifying and generating new business opportunities, and for building and maintaining relationships with clients. Their responsibilities include: 

• Identifying new business opportunities: Researching markets and trends to find new clients and ways to serve existing clients better 
• Building relationships: Developing long-lasting relationships with clients and key stakeholders 
• Driving revenue growth: Setting sales goals, negotiating deals, and ensuring customer satisfaction 
• Managing the sales process: Owning the sales lifecycle from prospecting to implementation 
• Collaborating with others: Working with senior team members to manage risks, and with the sales team to keep and grow accounts 
• Communicating with clients: Understanding client needs, offering solutions, and providing excellent customer service 
• Preparing presentations: Creating pitches and proposals for clients, and preparing sales displays 
• Managing sales meetings: Conducting virtual and in-person meetings with clients 
• Attending events: Attending conferences and industry events to promote the company 

Summary:

● We are seeking a highly motivated and experienced Cyber security

● Expert to join our team. You will be responsible

for safeguarding our IT infrastructure, data, and applications from cyber threats.

● You will have a deep understanding of server, endpoint, mail, and infrastructure security and possess strong incident response skills.

● Additionally, you will be well-versed in relevant regulations and how to navigate them during data breaches.

Responsibilities:

● Implement and maintain comprehensive security controls for servers, endpoints, mail, and infrastructure.

● Conduct regular vulnerability assessments and penetration testing.

● Monitor security logs and SIEM systems for suspicious activity.

● Investigate and respond to security incidents, including data breaches.

● Develop and implement incident response plans and procedures.

● Stay up-to-date on the latest cyber threats and vulnerabilities.

● Provide security awareness training to employees.

● Advise on and implement security best practices throughout the organization.

● Understand and comply with relevant data privacy and security regulations (e.g., HIPAA, GDPR, PCI DSS).

● Work collaboratively with IT, business units, and legal teams.

Roles and Responsibilities

We are looking for a qualified Performance Marketing Lead to take the lead in developing successful, long-term digital marketing strategies for our company.

As a Digital Marketing Lead, you should have in-depth marketing experience and a passion for digital technologies. You will work closely with different teams to ensure consistency through all digital marketing channels. You should also provide forward-thinking ideas to build and maintain a strong company web presence.

Ultimately, you should be able to drive all digital marketing efforts to achieve our business objectives.

We need a spearhead who can:

Performance Marketing

• Continuously iterate and design A/B tests around different creatives, audiences and/or bidding strategies;

• Manage, review, and perform daily account responsibilities associated with different paid advertising platforms,

• Planning and control of the digital performance marketing budget and spend by allocating budgets to different channels;

• Work with campaign teams to plan successful campaigns focusing on audience, product and placements to drive volume and efficiency thresholds;

• Using A/B testing to optimize digital marketing performance;

• Developing and implementing comprehensive digital marketing programs in line with brand plans and business priorities;

• Reviewing and optimizing the design and content of all online assets including the company website and social media pages;

• Working with other stakeholders to optimize the conversion funnel for specific traffic sources, campaigns, user segments etc;

• Working with content marketing and design teams to create suitable content for each stage of a customers digital journey & overseeing multi channel content strategies.

• Analyze weekly and monthly reports from multiple ad channels, Google Analytics, and MMP to drive insights and opportunities along with working knowledge & tracking of analytics tools (GTM & GA)

• Developing and managing digital prospecting and remarketing campaigns

• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels

• Identifying and testing new channels to continue to meet or exceed established critical metrics

• Working closely with the management to share funnel conversion improvement ideas, feedback & present results

• Managing Digital Marketing Team.

• Knowledge around fraud & its prevention across web & app.

Organic Growth

• Proficiency with all major social media platforms (e.g: FB, Insta, Twitter etc)

• Test ads across devices to ensure the best branding and user experience

• Test ad messaging across segments and report on engagement

• Optimize organic social posts for content and messaging

• Optimize website content, landing pages, and paid search copy.

• Monitor and respond to customer comments on social posts

• Work with internal stakeholders to promote announcements

• Campaign management, measurement, optimization.

• Dive deep into reporting which includes but not limited to bids, device, audience segments, geo and demo targets, and creative, etc

• Maintain digital dashboard of several different accounts

• Strategizing and Maintaining Brand Consistency across social media platforms via tone, voice, and terminology.

• Manage community engagement, growth, and optimization

• Creating compelling social media content, collaborations and campaigns in order to grow Shiprocket's digital community, engage new audiences and sustain existing followers

• Interacting with new and existing audiences online and deepening engagement across all Shiprocket's social media platforms

• Draft social media content for Shiprocket and post it on platforms

• Scan and monitor digital and social media sites and hashtags, identify opportunities for Shiprocket on digital platforms

• Provide live coverage of events including by taking pictures and short videos and drafting messages for Shiprocket social media channels

• Monitor Shiprocket & social media channels, engage with community members and flag reputational risks or communication opportunities to Management

• Support efforts to ensure social media presence and branding are consistent and cohesive across all platforms

• Identify strategic opportunities for content and digital partnerships to enhance Shiprocket & social media reach and engagement