Windows Server Administrator

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end. 

• Develop user interfaces for modern rich internet applications with the latest Front End Technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for React projects
• Develop application code and unit tests in the React. 
• Ensuring high performance

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 1+ years Experience with React. Good to have working knowledge of React Native, Angular, VueJS
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands on and implements complex React modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git) 
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Deep-Rooted.Co is on a mission to get Fresh, Clean, Community (Local farmer) produce from harvest to reach your home with a promise of quality first! Our values are rooted in trust, convenience, and dependability, with a bunch of learning & fun thrown in.

Founded out of Bangalore by Arvind, Avinash, Guru and Santosh, with the support of our Investors Accel, Omnivore & Mayfield, we raised $7.5 million in Seed, Series A and Debt funding till date from investors include ACCEL, Omnivore, Mayfield among others. Our brand Deep-Rooted.Co which was launched in August 2020 was the first of its kind as India’s Fruits & Vegetables (F&V) which is present in Bangalore & Hyderabad and on a journey of expansion to newer cities which will be managed seamlessly through Tech platform that has been designed and built to transform the Agri-Tech sector.

Deep-Rooted.Co is committed to building a diverse and inclusive workplace and is an equal-opportunity employer.  

How is this possible? It’s because we work with smart people. We are looking for Engineers in Bangalore to work with thehttps://www.linkedin.com/in/gururajsrao/"> Product Leader (Founder) andhttps://www.linkedin.com/in/sriki77/"> CTO and this is a meaningful project for us and we are sure you will love the project as it touches everyday life and is fun. This will be a virtual consultation.

We want to start the conversation about the project we have for you, but before that, we want to connect with you to know what’s on your mind. Do drop a note sharing your mobile number and letting us know when we can catch up.

Purpose of the role:

* As a startup we have data distributed all across various sources like Excel, Google Sheets, Databases etc. We need swift decision making based a on a lot of data that exists as we grow. You help us bring together all this data and put it in a data model that can be used in business decision making.
* Handle nuances of Excel and Google Sheets API.
* Pull data in and manage it growth, freshness and correctness.
* Transform data in a format that aids easy decision-making for Product, Marketing and Business Heads.
* Understand the business problem, solve the same using the technology and take it to production - no hand offs - full path to production is yours.

Technical expertise:

* Good Knowledge And Experience with Programming languages - Java, SQL,Python.
* Good Knowledge of Data Warehousing, Data Architecture.
* Experience with Data Transformations and ETL; 
* Experience with API tools and more closed systems like Excel, Google Sheets etc.
* Experience AWS Cloud Platform and Lambda
* Experience with distributed data processing tools.
* Experiences with container-based deployments on cloud.

 Skills:

Java, SQL, Python, Data Build Tool, Lambda, HTTP, Rest API, Extract Transform Load.

• An outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills.
• Planning, implementing and monitoring our digital marketing campaigns across all digital networks
• Optimize content for the social media platforms
• Ensure that the brand message is consistent
• Work with your team to brainstorm new and innovative growth strategies.
• Oversee and manage all contests, giveaways, and other digital projects.
• With Good Communication Skills
• Candidates from Marketing Agency can apply.
• Immediate with 15 days joinees preferred.
• An ideal candidate would be someone who handles end to end digital marketing

This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.
Responsibilities include:

• Develop automated test cases on a day-to-day basis
• Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
• Train team members on tool use and test automation tools, practices, techniques and best practices
• Communicate cross-functionally throughout the engineering organization
• Continuously monitor and boost test coverage across the product

Minimum Job Qualifications:

• Bachelor’s degree or better in CS or related field, with 5+ years experience in software test.
• Exposure to best practices in SQA  including code reviews, debugging, troubleshooting and CI processes
• Experience in front-end (UI/Web) automation using Java ,Appium or any other app automation testing tool  or Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
• Excellent communications and technical presentation skills
• Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
• Some experience/comfort with working in a Linux/Unix environment
• Excellent analytical, problem-solving, troubleshooting skills.

Preferred (Bonus) Qualifications:

• Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
• Experience with whitebox testing, code reviews, SDK testing
• Experience with performance testing, stress testing, and advanced aspects of system testing automation.
• Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).