Subodh Popalwar
Software Engineer, Memorres
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Amazon Web Services (AWS)Sr IT Administrator
Experience - 4 - 5 yrs
Location- Hyderabad - Hybrid
Mandatory skills : AWS , VMware,trouble shooting, SQL , Problem solving
Responsibilities:
Diagnose and troubleshoot technical issues - Windows
Upgrade the network infrastructure - Windows
Install servers (VMWare and Dell Servers),devices and firewalls(Sonicwall)
Monitor the performance of servers, software and hardware
Ensure the smooth deployment of new applications and SQL DB changes(Manual,Script and CICD) on Windows Environment
Update technical documentation.
Requirements and skills:
Solid understanding of LAN/WAN and Hybrid networks
Good problem-solving and communication skills
Good experience on AD,DNS,MS SQL Server,IIS, VMware and AWS
Hand on experience on Migation of servers(File, AD and Application servers)
Good experience on AWS and VMWare ESXi networks (Miagtion, upgade, and troubleshooting)
Knowledge of security techniques.
Should have worked in complex projects
All the experience is expected in Windows Domain only. Not Linux or Unix.
Working knowledge in AWS is also mandatory.
We need people with good exposure and good attitude and willingness to work in a team.
Key Requirements:
· Providing technical support to sales team and ensure their success
· Should be able to prepare the technical BOM, RFPs/ RFQs depending on the exact need of the customer
· Be comfortable engaging at all levels within customers and OEM organizations
· Translate customer requirements and IT strategies into deliverable solutions and transformation plan
· Architect solutions to meet the unique requirements of Shro emerging customers and deliver proof of concepts (POCs) and pilot implementations for HCI, Storage Solution, Backup solutions, and virtualization solutions portfolio
· Learn new technologies and apply these concepts to customer needs
· Define value propositions, positioning and differentiation to competitor’s solutions in addressing customer pain points.
· Define and drive a programmatic pre-sales consulting engagement approach into target accounts and territories.
· Complete the technical requirement for request for information (RFI) and request for proposal (RFP)
· Support and develop existing customer and partner relationships and skills
· Excellent communication and presentation skills over phone, email, webcast, video and public conference.
· Should have extreme passion for Technology
· Should be a quick learner & should have the ability to adapt new technical skills
Experience & Technical Skills
· More than 5 years’ experience in pre-sales capacity, consultant role with customer focus, or equivalent experience
· Excellent communication and presentation skills over phone, email, webcast, video and public conference
· Strong technical knowledge in HPE HCI Solution, Virtualization Technologies VMware, Hyper-V, Strong technical knowledge in Storage Management System of HPE, NetAPP,
· Experience with Backup Technology Tape Based & Disk Based solutions
· Experience with designing Backup Application Software like Veritas, Symantec, Commvault
· Hands-On experience of Hypervisors like VMware & HyperV. Backup tools like Veritas & CommVault;
· Hands on experience of HPE Server & Storage product line.
· Experience of configuration tool like HPE OCA tool
Technical Certification
· HPE Server Storage ASE, MASE Certification
· VMware Certified Professional
· Certifications – in Virtualization, Backup solution, Servers & Storage Consolidation
Responsibilities :
- Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
- Configuration, Troubleshooting and assisting setup of backup Environment.
- Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
- First and second level troubleshooting of the backup and restore issues
- Update & Maintain Pertinent technical and Operational Documentation
- Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
- Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
- Working with tape library teams on tape management
- Installation and configuration of backup software on servers and clients.
- Checking the failed backups for the day and rerunning them to meet SLA
- Setting up or Assisting in LAB/Dev machine needs for test purpose etc
- Requesting tapes from offsite location to facilitate restore
- Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
- Work on RPO ( Recovery Point Objective ) and failure reports
- Backup policies and storage media management
- Daily operational checklists
- Notifications to a Group of Users or IT Admins mailing list
- Work on Change management windows
- Generate multiple reports and metrics as required for operations and planning
- Strive for improvement in operational and business value.
Experience with Microsoft Exchange Server and Office365.
Working experience in VMWare/Hyper-V.
Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding
Sound understanding of DNS, DHCP, Active Directory servers.
Excellent troubleshooting and analytical skills.
Hands-on experience on Backups
Desktop troubleshooting experience
hands-on experience on Firewalls.
Database Administrator (DBA)
EDUCATION,EXPERIENCE REQUIRED:
BE/MCA/ B.TECH / BCA
Exp - Min 4 yrs
CTC – Upto 12 LPA
Job Description:
- Installing, Configuring, Managing, Monitoring and troubleshooting SQL Server 2005/2008/2008R2/2012/2014/2016
- Database administration activities like Installation, Configuration, Backup & Recovery, and Database Security.
- Providing availability solutions like Mirroring, Log Shipping, Replication and Always on.
- Database Up gradation and Migration
- Ensure performance monitoring, backup, restore, and security recovery solutions.
- Troubleshooting expertise in SQL server issues under production environment.
- Handling the entire production servers with skills and understanding client's requirement Experience in Database administration activities for DB Security (creating users, roles, and assigning permission to them).
- Automating process by creating jobs, and error reporting using Alerts by SQL Server Agent.
- Backup and Recovery strategy, Database Refreshes.
- Creation and maintenance of Databases, creating Roles and managing user permissions.
- Setting up, trouble shooting and maintenance of production server databases.
- Providing Production support for Database and Applications.
- SQL Server store procedure, functions, View, Index and trigger development.
Job requirement:
- Deep understanding of OS and its management including kernel space management
- Experience with Linux servers in virtualized environments
- Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, Nginx, etc.
- Experience in Monitoring tools like Nagios.
- Familiarity with load balancing, firewalls, etc.
- Proficient with network tools such as iptables, Linux IPVS, HA Proxy, etc.
- Experience with virtualization technologies, such as Xen KVM and VMware.
- Ability to build and monitor services on production servers
• Product & Technical Presentation – Customers / Partners
• Pre-Sales Support (DEMO and POC).
• RFP’s evaluation, Solutioning & Response.
• Handling Technical Queries and Troubleshooting for existing and new Customers.
• Keep up-to-date on competitive solutions, products, and services.
• OEM – Technical relation.
• Building Business with Team
We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.
This person MUST have:
- Minimum of 2 year's experience in a similar role.
- Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
- Perform network maintenance and system upgrades
- Must be good in Linux platform and basic hardware.
- Provide Level-1/2 support and troubleshooting to resolve issues.
- Work on ticket portal for ongoing customer queries.
- Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
- Good verbal and written communication skills providing call support to Internal and External End Users.
- Handle customer calls/emails regarding technical issues for end users.
- Strong communication skills
- Attention to detail.
- Linux, drafting for email and tickets, basic understanding of vmware is important.
Experience:
- Min 3 year experience
Location:
- Ahmedabad
Timings:
- 40 hours a week with a rotational shift every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Title: Technical Support L3 - Partner Engagement
Department
Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech
Location: Mumbai
Good To Have Skills
Must Have Skills
Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)
Experience Level
5 - 7 Years (Min 3 yrs)
Continuous night shifts
Excellent Comm skills.
Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)
Rounds of interview:
Recruiter screening
Technical round 1
Manager Round
HR Discussion
Roles:
Administration and maintenance of Virtualization (VMware, Hyper-V)
Administration and maintenance of O365 email service, ADFS, and AD-Connect.
Administration and maintenance of Azure AD services.
Active Directory maintenance & management, clean-up.
Administration and maintenance of DNS, DHCP.
Administration and maintenance of different Backup Solutions.
Responsible for Business continuity and Disaster Recovery Planning.
Antivirus and Patch Management on Multiple Networks. Basic Networking.
support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.
Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,
External Skills And Expertise
Fluent English speaker - written and verbal communication skills - Mandatory.
Service-oriented a team player and self-motivated.
Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.
High attention to detail, with the ability and passion to troubleshoot complex problems.
• Provides remote planning (design), implementation and/or administrative support on Dell server and storage products involving software. • Performs initial installation, implementation, customization, integration and outline orientation for the customer. • Works closely with other Dell teams, account team and Customer.
Essential Skill Requirements: • Understanding of compute environment eco system • Dell PowerEdge Servers & modular server – planning, implementation and/or administrative • Dell Power Vault – MD / ME4 series storage planning, implementation and/or administrative • Dell Storage – NX, SC Series storage planning, implementation • Experience with basic network switch technologies (Ethernet, Fibre Channel) IP networking and L2 switches. • Operating system installation and configuration: o Windows Server (inclusive of Hyper-V clustering) o VMWare ESXi and virtualization o Red hat Linux • Possesses file, P2V and/or V2V migration experience will have an added advantage.
Desirable Requirements: • Customer Service skill. • Stakeholder management. • Possess excellent problem solving, communication and organizational skills • Flexibility, dependability and have excellent time management skills • Good presentation skills • Analytical, articulate, results-oriented and able to provide excellent follow-ups. • Strong technical aptitude. • Ability to multi-task and influence others to achieve results. • Possesses Professional certification from Cisco/VMWare/Microsoft/Red Hat/Cloud will have an added advantage.
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies
transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable
companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters
are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every
vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we
pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for
Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue
from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client
Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a
global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the
opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the
Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our
partners and consultants on site.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and superfriendly Windows and Virtualisation team.
Position Responsibilities include:
• Troubleshoot and resolve complex support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
Position Requirements include:
• At least 5+ years of technical/customer support experience
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge
of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration
of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance
Troubleshooting of HyperV Issues – Desirable but not essential.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or
hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies
and and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas,
Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think
troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall,
VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge
of Microsoft operating systems and applications.
• Linux Skills• Previous experience troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark
conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about
equality and integrity. We “go beyond” each and every day.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Bachelors Degree
MCP/MCSA/MCSE/VCP highly desirable.
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive
independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA
Follow CutshortSubodh Popalwar
Software Engineer, Memorres