Software Development Engineer Testing (SDET)

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Hiring: SEO Content Writer @ Wittypen

Pune | Minimum 2 Years Full-Time Experience | In-Office

At Wittypen, we’re scaling our content engine—and we’re looking for sharp, efficient SEO content writers to join us in-house in Pune.

If you’ve been in the content game for a while, especially at an agency, and know how to write content that ranks and reads well—we want to hear from you.

What You’ll Be Doing:

• Create SEO-first content across formats—blogs, landing pages, brochures, eBooks, social media, and more.
• Utilize tools, playbooks, and frameworks to improve efficiency and output quality.
• Deliver clean, structured, and readable content with clarity, flair, intent, and purpose.
• Work closely with the SEO & content teams to ensure strategic alignment.
• Own your output and deadlines with strong time management.

What you bring to the table:

• Minimum 2 years of full-time content writing experience (agency experience working for multiple brands is a huge plus).
• A solid grasp of SEO and content writing for the web. Tools like Ahrefs, SEMrush, and Google Analytics shouldn’t be new to you.
• You use research, writing, and SEO tools to streamline your process and stay consistent across formats.
• You know how to structure, draft, and deliver high-quality content without compromising on clarity or accuracy.
• You can take a brief, build a framework, and translate it into clean, logical, high-performing content with minimal back-and-forth.
• A background in writing for 2 or more of these industries: SaaS, Fintech, Edtech, Lifestyle, Software, Marketing.
• You’re open to a full-time, in-office role in Pune.

Benefits

• 5 day work week, 40 hrs per week. Choose any 8 hours to work between 10 am and 8 pm.
• Make a real difference in how content is perceived and consumed in the digital space.
• Your skills will influence and enhance content for a diverse, international audience.
• We value your development and provide opportunities for learning and advancement.
• Join a workplace that values respect, celebrates diversity, and promotes an inclusive environment.

About Us

Wittypen is a managed marketplace for content and we work with some of the best brands like Freshworks, Swiggy, Acko, Paytm, and others to help create content through our pool of 1700+ freelance writers.

Founded in 2015, today Wittypen is one of the most credible content platforms working with customers across 5+ countries and creating thousands of content pieces every month. 

We believe in having a goal-driven culture where our colleagues try to do the best work of their lives in a way that also drives meaning and impact. 

Responsibilities and Duties

• To Lead and execute the whole of the procurement function or in parts for Commercial Interiors category as per company norms
• Responsible for purchase decisions that impact cost of purchase, quality of purchase and timeliness of delivery etc of the purchase in relation to commercial interiors
• Implement Industry best practices for Purchase / Procurement by implementing Processes including automation of purchase processes, creating and revising existing procedures and formats used for purchase, updating the database and enhancing vendor connect
• To ensure internal customer delight by timely processing of quotes received from the site / vendors, evaluation of vendors in the line of priority for cost/quality/delivery/process compliance etc, management of payment cycles, inventory management and implementing effective mechanisms in purchase management
• Managing team of procurement executives or offices and freshers wherever applicable to deliver the team objectives by managing team interactions effectively and in collaborative manner . Equally so to manage individual contributor role in procurement function
• Responsible for periodic purchase related MIS and relevant daily, weekly and monthly reports to the management

Responsibilities:

• Delivering projects on time based on roadmap requirements
• Overriding technical architecture of the product
• Managing the Development Team including workloads, setting and managing targets, mentoring and training members of the team
• Writing technical specifications and managing projects through to completion
• Implementing and reviewing all development processes (coding standards, code review, code complexity)
• Identifying and resolving issues within the product
• Implementing and managing suitable monitoring systems for production platforms
• Monitoring costs across the AWS platform

Requirements:

• Be highly experienced in the following technologies: Java, Node Js, Typescript, React, SQL
• Show preferable experience in Android development, Kotlin, Mongo DB, MQTT
• Demonstrate fluent English speaking, reading, writing
• Excellent communication skills
• Have previous AWS Cloud experience
• Have experience in leading a Development Team, mentoring and training colleagues
• Demonstrate experience in managing projects through an agile environment, ideally Jira or Azure Devops

Job responsibility

• A strong understanding or work experience of all phases of software development life cycle including analysis, design, functionality, testing and support.
• Deep experience with troubleshooting, HTTP traffic inspection, authentication methodologies, session management and browser automation.
• Experience with unit testing frameworks and TDD.
• Familiarity with architecture styles/APIs (REST, RPC).
• Able to develop large scale web/database applications.
• Capable of working on multiple projects with meeting multiple deadlines.
• Maintaining and supporting multiple projects and deadlines.
• Ability to innovate and provide functional applications with intuitive interfaces.
• Capable of working in team environment& individually on projects.
• Smart enough to work with Project Manager to determine needs and applying / customizing existing technology to meet those needs.
• Ability to handle clients, understanding client requirements, coding, designing on .dot net platform, C#, asp.net. Hand on Experience with OOPS concept and Design patterns. 
• Ability to construct user guides and Project Documentation, Project Progress Report and other documentation.

Technical Skills required: 

.Net with c# core, Ajax, MVC, linq, entity framework, ADO.net, Java script, JQuery, SQL Server, Angular (advance), Socket programming.

• Experience building user interfaces for websites and/or web applications
• Extremely fluent with HTML5/XHTML and CSS
• Experience working with PHP, JavaScript, and jQuery
• Ability to write JavaScript with and without the use of frameworks such as jQuery
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes to have consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Experience developing web solutions in Drupal and PHP implementations in a LAMP environment
• Ability to architect enterprise Drupal solutions including data, display, and information architecture
• Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Panels
• Experience creating custom Drupal modules, SMS integration
• Experience building responsive websites using Drupal CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
• Knowledge of PHP, PHP files and theme functions, and knowledge of the Drupal theme layer