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Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Designation – Project Coordinator

Work Location – Ahmedabad (WFO)

Responsibilities:

Support the project manager with end-to-end project management activities.

Prepare project management deliverables such as the project charter, project plan or schedule, risk and issue tracker, communication plan, stakeholder mapping, MOM, and weekly reports.

Standardize processes and define templates for project deliverables. Prepare reports and dashboards.

Manage resourcing and optimize resource utilization handle knowledge management and organize trainings.

Manage document onboarding and off boarding processes.

Required Skills:

1 to 2 years of professional experience in the IT industry.

Good understanding of SDLC phases, knowledge of project management methodologies and models (Waterfall and Agile).

Hands-on experience with project management tools such as Jira, Asana, etc.

Excellent communication skills (both written and verbal).

Attention to detail, negotiation skills, critical thinking, and task management.

1. Key Responsibilities 
1. Grow social media pages of the company 
2. Strategize and execute campaigns to drive brand affinity and new consumers
3. in-charge of all social media handles of the company (big social networks + new age networks)
4. Partner with other brands to co-create campaigns
5. Collaborate with other marketing verticals to grow the app community 
2. Mandatory and good to have experience/ skills.

1. 1. 0 to 2 years. Experience with high-growth consumer apps in India is a big plus
   2. Excellent written and spoken communication skills in the English language are a must. Hindi and other Indian languages are a plus 
   3. Love social media and short video apps. SelfSelf-usage social networks with a good following are a must.

Mandatory Skills required:

1. Ability to translate business requirements into technical requirements for QlikView

2. Perform detailed analysis of source systems and source system data and model that data in

Qlikview

3. Design, develop, and test QlikView scripts to import data from source systems, data feeds, flat files

to create Qlik marts

4. Proficiency with QlikView Scripting, use of complex QlikView functions,

advanced QlikView Expressions, experience with complex data models and optimization of data

model for query performance to create Qlik Marts

5. Architecture optimization ( includes hardware sizing , security setup , performance tuning )

6. Development of Qlikview/ QlikSense

Job descriptions

Team Lead Full stack developer

Born at MIT, GeniusMesh is an executive networking, career coaching and recruitment platform. We are building our offshore team to support our growth. The lead full stack developer has a range of responsibilities from shaping and implementing strategic products to ensuring that we stay on the leading edge of technology. Responsible to contribute across the technology stack, from database and DevOps infrastructure that supports continuous deployment, to application development.

•  
• Designs the overall technical architecture of the product
• Mentors and coaches the technical team, specifically with pair programming and code reviews
• Engages in coding to help the team to develop the solution and solve all surfacing problems at hand. Identifies and removes technical impediments
• Provides technical training and guidance to other developers
• Works with product owner to align the roadmap with strengths and opportunities with the technical stack
• Constantly looks for improvement in solving technical problems and designing the solutions, not afraid to discuss with passion resolutions
• Provides the team with a roadmap for implementing agile software engineering practices for higher code quality
• Shares responsibility with Product Owners for building reusable and scalable components

• Master's Degree in Information Technology, Computer Science, or a related discipline or graduate from a top school
• Minimum 6+ years of software development experience
• Seen as an expert within the technical components of the domains/products/journeys
• Can make architecture decisions at a team and product level
• Experience working on projects that span multiple organizations and business units
• Experience in building and scaling SaaS solutions
• Agile Development experience (XP, Continuous Integration, Continuous Delivery), with Solution Architect experience
• Strong communication experience with the ability to assist in aligning organization on complex technical decisions
• Must be a creative thinker and can recognize and solve problems by thinking outside the box
• Required Technical Experience: React, JavaScript, CSS, Nodes.js, RESTFUL APIs, GitHub, HTML
• Preferred Technical Experience: TDD, Jira, AWS (Elastic Beanstalk), Python, Express.js, BDD
• Ability to write quality unit tests and integration tests
• Understanding of repeatable automated processes for building the application, testing it, documenting it, and deploying it at scale
• An awareness of security concerns is very important, as each layer presents its possible vulnerabilities
• Willing to get hands dirty in various tools and technologies
• Must have entrepreneurial mindset, willing to roll up the sleeve to make things happen
• Must be willing to work in a fast paced environment.

• Min 1 year recent working experience in Business development domain
• Prior experience of bidding for web and mobile app projects on Upwork or similar platforms
• Understanding of client requirements and providing solutions
• Experience of handling international clients and leading project to conversions
• Candidate should have good communication skills both written and Oral
• Candidate should be a self-learner with strong desire to grow in an organization.
• Should have a professional sales approach with a zeal to generate business

• Place bids on online portals like Upwork, Freelancer, Guru etc. using company account
• Placing genuine and relevant data on bids as per the requirements specified by the client
• Managing accounts on these platforms and optimizing the company profile
• Generating leads from these portals and handling the communication with the client during pre-sales stage
• Providing estimates to clients and leading project towards closure
• Daily reporting to manager for work done and defining strategies