Visual Designer

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Take a lead role in the design and implementation of Shopify connectors for our marketing products.

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      3+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Front-end technologies – HTML, CSS, JavaScript, React, Angular, etc. 

·      Experience with node.js

·      An understanding of User Experience and a background in building intuitive interfaces. 

Secondary Skills (nice to have)

·      Experience with Shopify integrations.

·      Experience building native apps for other platforms.

·      Experience with Salesforce APEX, VisualForce, SOQL, etc.

·      AWS ecosystem and tools, particularly developing for serverless environments. 

·      Any experience with other languages will be beneficial.

Soft Skills

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

Requirements:

6+ year of working experience .

Strong understanding of web fundamentals

Deeply technical with a track record of successful delivery.

Manage daily/weekly scrums.

Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations

Proven record of building project from scratch.

An entrepreneurial spirit combined with strong program and project management skills.

Excellent written and verbal communication skills with the ability to present complex plans and designs.

Excellent judgment, organizational, and problem-solving skills.

Excellent design and architecture knowledge.

Data-driven decision making.

Work with a world-class fin-tech maverick that is focusing on creating a powerful future-focused infrastructure with sophistication and transparency.

Our client is a cross border payment platform started in 2014, with a vision to simplify the cross-border payments experience for consumers. It later expanded and scaled its offerings to meet the needs of SME’s, Financial Institutions, Enterprises, and other payment service providers. It is currently accessible in 90 countries dealing with 63 currencies, developing cutting-edge products and solutions that solve the most crucial problems in the FinTech space.

As a Product Manager, you will join the Consumer product team and lead the implementation of global products in our journey towards making remittances accessible and affordable for all.

In this role, you’ll work with cross functional teams to build product strategy and roadmap to grow our consumer business vertical.

What you will do:

• Solving issues through consumer web/ apps platform & improving the overall experience of for the consumers.
• Coordinating such that product development is an extremely collaborative effort between engineering, design, analytics and customer-facing teams.
• Working with a group of experienced Product Managers with a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world
• Being responsible for new product ideation, product development cycle and launch.
• Building a market excelling product line, offering best in class services and user experience that contributes to the product vision and business strategy
• Proactively identifying gaps in the market and leading the effort to develop products that drive business value
• Closely involving in documentation, validation, verification of critical performance data, feedback and findings related to the customer journey
• Working closely with a team of engineers, architects, designers, experimentation team to deliver excellence and setting the high-level mission, vision, and roadmap for the platform and the team
• Working with the design team to constantly improve the UI/ UX of the consumer facing app/ web and white-labelled platforms basis data.
• Understanding the blend between Interaction, UX and usability
• Being responsible for incorporating feedback from consumers, data inputs, market intelligence, research, competitor analysis and designing features/ functionalities to keep always miles ahead of competition
• Gathering post-launch client feedback, measuring performance and quickly capturing learnings to adapt the product.

Responsibilities: 

• Design and code efficient, scalable systems that can accept feedback from multiple hundred thousand employees and generate insights 
• Design efficient and scalable event driven systems to process complex machine learning pipeline
• Experiment with data to come up with unique insights and that can benefit our clients
• Identify libraries and technologies worth experimentation
• Participate in brainstorming sessions to bring more value to our clients
• Investigate performance issues / scalability bottlenecks, existing queries and/or write new queries with performance optimization in mind
• Develop RESTful APIs that can be used by frontend to show insights
• Debug and fix production level bugs as and when they crop up
• Support ad hoc data analytics upon requests by clients, and believe us nothing creates a better DB understanding than handling ad hoc data requests 

Requirements: 

• 3+ years of experience in architecture and developing high performance web applications 
• Experience with systems ingesting/processing high amounts of data is a plus 
• In-depth understanding of the entire web development process (design, development, and deployment) 
• Experience with SQL and NoSQL database 
• Working knowledge of RESTful API paradigms  
• Experienced in microservices architecture  
• Solid engineering principles and a clear understanding of data structures and algorithms
• Passion for products, empathy for users, and aspiration to make a big impact
•  

B2BTesters is a fast growing startup with a team of 120+ people providing Testing As A Service (TAAS) to funded startups such as zeelearn, 73 Strings , BIZONGO, Classplus and many more. Within one year of operations, we have acquired 30+ blue chip startups and crossed 100 colleagues. 

With us you will have the exposure to a wide variety of industries and be in the cutting edge of latest happenings and technologies in the startup world and the testing world. 

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
.Preferably having knowledge on different software tools.

skill:

Strong Written and verbal communication
Quick learnier, Management skill

• 2+ years of software development experience
• Experience designing, implementing and using web services in a Microservice Architecture
• Experience and a good understanding of Node.JS
• Experience in working with any JavaScript frameworks (React, Ember, Knockout, etc.)
• Familiar with relational & non-relational databases such as Postgres, Oracle, SQL Server, MySQL, Dynamo
• Familiar with CI (Continuous Integration) and CD (Continuous Delivery)
• Nice to have - Experience with AWS  
• Nice to have - Experience working in an agile development process

• See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
• Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
• Be a perfectionist; you are not satisfied until your code is rock solid
• Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
• See the big picture; we write software to solve real business problems