Video Content Specialist

About the role

Meltwater’s collaborative Security Team needs a passionate Security Engineer to continue to advance Meltwater’s security. Working with a group of fun loving people who are genuinely excited and passionate about security, there will be more laughs than facepalms! If you believe that improving security is about constantly moving technology forward to be more secure, and shifting security tools and checks earlier in the development lifecycle, then you’ll feel at home on Meltwater’s Security Team! 

At Meltwater we want to ensure that we can have autonomous, empowered and highly efficient teams. Our Security Team charges head on into the challenge of ensuring our teams can maintain their autonomy without compromising the security of our systems, services and data. Through enablement and collaboration with teams, Security Engineers ensure that our development and infrastructure practices have security defined, integrated and implemented in a common-sense manner that reduces risk for our business. Security Engineers define best practices, build tools, implement security checks and controls together with the broader Engineering and IT teams to ensure that our employees and our customers' data stays safe. 

As part of this, we leverage AWS as a key component of our cloud infrastructure. Security Engineers play a critical role in securing and optimizing AWS environments by implementing best practices, automating security controls, and collaborating with teams to ensure scalability, resilience, and compliance with industry standards. 

Responsibilities 

• In this role, you will be designing and implementing security functions ranging from checks on IaC (Infrastructure as Code) to SAST/DAST scanners in our CI/CD pipelines.
• You will be collaborating closely with almost every part of the Meltwater organization and help create security impact across all teams with strong support from the business. 
• Collaborate closely with teams to help identify and implement frictionless security controls throughout the software development lifecycle 
• Propose and implement solutions to enhance the overall cloud infrastructure and toolset.
• Perform ongoing security testing, including static (SAST), dynamic (DAST), and penetration testing, along with code reviews, vulnerability assessments, and regular security audits to identify risks, improve security, and develop mitigation strategies. 
• Educate and share knowledge around secure coding practices 
• Identify applicable industry best practices and consult with development teams on methods to continuously improve the risk posture. 
• Build applications that improve our security posture and monitoring/alerting capabilities
• Implement and manage security technologies including firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint protection, and security information and event management (SIEM) tools.
• Conduct vulnerability assessments, penetration testing, and regular security audits to identify risks and develop mitigation strategies. 
• Monitor and respond to security incidents and alerts, performing root cause analysis and incident handling.
• Participate in incident response and disaster recovery planning, testing, and documentation.
• Manage identity and access management (IAM) solutions to enforce least privilege and role-based access controls (RBAC). 
• Assist in the development of automated security workflows using scripting (Python, Bash, or similar).

Skills and background 

• Strong collaboration skills with experience working cross functionally with a diverse group of stakeholders
• Strong communication skills with the ability to provide technical guidance to both technical and non-technical audiences 
• Experience in implementing security controls early in the software development life cycle
• Knowledge of industry accepted security best practices/standards/policies such as NIST, OWASP, CIS, MITRE&ATT@CK 
• Software developer experience in one or more of the following languages: JavaScript, Java, Kotlin or Python
• Experience in at least one public cloud provider, preferably AWS, with experience in security, infrastructure, and automation. 
• Hands-on experience with SIEM platforms such as Splunk, QRadar, or similar. 
• Proficiency in Linux operating system, network security, including firewalls, VPNs, IDS/IPS, and monitoring tools. 
• Experience with vulnerability management tools (Snyk, Nessus, Dependabot) and penetration testing tools (Kali Linux, Metasploit). 
• Experience in forensics and malware analysis. 
• Self motivated learner that continuously wants to share knowledge to improve others 
• The ideal candidate is someone from a Software Development background with a passion for security.

If you’re someone who understands the value of introducing security early in the software development lifecycle, and want to do so by enabling and empowering teams by building tools they WANT to use, we want to hear from you!

Senior Tech Lead specializing in FSM modules with over 7 years of experience in Field Dispatch and 2 years in FSM modules. Demonstrated ability to lead teams, implement FSM solutions, and optimize field service management processes to improve efficiency and service delivery

Intermediate Developer specializing in FSM modules with over 3 years of experience in Field Dispatch and 1 year in FSM modules. Skilled in developing and optimizing field service management solutions to enhance operational efficiency and service delivery.

• Performs implementation of high level design and specifications.
• Develops low level design, class diagrams, flow charts.
• Performs Unit testing of individually developed components and fix errors, if any
• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.
• Strives for technology innovation in terms of exploring new and efficient ways of writing code
• Is responsible for writing simple, reusable code by following coding standards
• Ensure proper documentation of implementation and reviews.
• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.

Requirement for Python Developer

Require more than 3 years of hands-on experience with Python and associated third-party libraries.

Should have strong logical and programming skills.

Experience with Django and DRF.

Should have knowledge about MongoDB

Coordinating with the team and sharing ideas in project planning and development

Main Responsibilities of a Python Developer

· Experience with DevOps technologies and Knowledge about APIs to architect cloud-ready applications

· Strong verbal and written communication skills

· Writing effective and scalable Python codes

· Designing and implementing robust applications

· Debugging applications to ensure low latency and high-availability

· Integrating user-facing elements with server-side logic

· Implementing security and data protection

· Accommodating various data storage solutions

• Monitoring room sales and improving sales technique
• Answering questions about property facilities/services and room accommodations
• Handling inquiries and obtaining correct information regarding details of reservation
• Confirming and processing reservation requests
• Ensuring all information pertaining to reservations are properly taken and entered into the system
• Overseeing accuracy of room blocks, reservations, and group market codes
• Keeping up to date rooms available for sale and any changes in hostel room rates
• Helping maximize room sales by upselling through different packages
• Maintaining and updating all room reservation transactions, room availabilities
• Handling group bookings as well as end to end reservations processes
• Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met

Desired Candidate Profile

• Experience in voice and email process both
• Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)    

Role Overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.

We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition. 

The person in the role will -

• Communicate effectively with internal and external customers via phone, email and chat.

• Attend customer calls to capture notes on customer feedback, action items and next steps.

• Follow up with customers to ensure their technical issues are resolved.

• Evaluate ways to improve customer experience and contribute to development of solutions.

• Liaise with the Operations/ Product/ Sales team.

• Share feature requests and effective workarounds with team members.

• Gather customer feedback and share with our Product, Sales and Marketing teams.
  
  Requirements

  • Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.

  • Strong team building, time management, and organizational skills.

  • Problem solving, creative, organized and detail-oriented.

  • Tackle problems in a creative and logical ways and identify solutions

  • Should be tech savvy.

  • Proficient in using Google Docs, Slides and Sheets.
    
    Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
    
    

    Benefits

    What’s in it for you?
    
    We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
    
    Glassdoor rating of 4.8. You got to read it to believe it:
    https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
    
    We are a remote first Company thus, complete Work From Anywhere policy is applicable.
    
    Perks:
    
    

    1. Paid Internship (Monthly stipend upto INR: 21,000).
    2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
    3. Learning & development budget ( Up to INR 21,000/-).
    4. Monthly reimbursement for Internet expenses - Upto INR 1500.
    5. Yearly OTT reimbursement (up to Rs.1500 per annum).
    6. Fitness reimbursement (Up to Rs. 1000 per month).
    7. Health Insurance.
    8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.

    
    See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks