Job Description
- Understanding of product landscaping, product benchmarking, product feature prioritization and product development processes are a must in order to be able to create a roadmap and deliver on the same;
- Direct interaction with end customers, OEMs, Channel Partners and Sales Teams in order to understand the business needs and document the voice of the customer for new product features or offerings;
- Improving the product development planning process as and when required in order to boost the product portfolio of the company;
- Create consistent and continuous engagement through the product in order to ensure complete satisfaction;
- Grow customers internally and externally by identifying other areas where the company can add value in a scalable manner;
- Identify new customer needs, create product strategies around the new needs and build scalable product offerings;
- Be able to say “no” to certain feature requests and explain to the stakeholders and help them
understand the reason behind it;
- Create transparent, scalable and easy-to-understand prioritization processes so that the business scales;
- Ensure customers are engaged and develop key product features to measure customer engagement and success which can be monitored and tracked;
- Provide frequent progress reports, both casually and in written format;
- Document decisions, strategy implementation and outputs;
- Present methods and results to peers’ management and customers as necessary
Required qualifications:
We are looking for a smart, adaptable individual with a healthy mix of software product management experience, enterprise software products, product landscaping, great presentation/communication skills, and strong leadership/people management skills and the following qualifications:
- At least 5-6 years of continuous experience in product management at a software product company , IIT and NIT will be a special consideration
- Good understanding of B2B product development and its life cycle.
- Previous experience working in a team and leadership skills;
- Experience in setting targets and milestones and achieving them;
- A problem-solving attitude;
- Ability to communicate effectively and concisely, whether verbally, in writing, or through drawings, presentations and schematics;
- Knowledge of core engineering concepts that will allow road-mapping an enterprise technology product efficiently;
- Ability to innovate, outdo expectations and persevere to benefit the team as a whole;
Individuals who are creative, enterprising and attentive to detail will fit right in with our small, passionate team. We always run-on high energy and enthusiasm and are looking for that fire in the belly! We look forward to meeting you!
Shubham Vishwakarma
Full Stack Developer - Averlon
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Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
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1. Basic HTML, CSS, good aptitude, analytical & problem-solving skills
2. The candidate having a software testing course certificate or experience in testing would be preferred
3. Excel Sheet, knowledge of SDLC, Scrum and Agile methodology
Want to work with friendly environment, Join us!
APPITSIMPLE
URL: https://appitsimple.com/about.
Designation : Business Developement Manager
Exp: 3 - 6 years
Salary : 6 - 8 LPA
Rotation shift.
Job Summary:
To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process.
To manage time and work flow and create effective client meeting plans.
To penetrate all targeted key accounts and originate upselling opportunities for the companies products and services.
To set up and deliver sales presentations, product/service demonstrations on daily basis.
Will be responsible for key client retention, per key client revenue optimization & renewals.
To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
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Ensure High Class Service delivery to identified key clients.
Closely monitoring of work in progress, customer complaints and accounts receivables.
To ensure that all payments are collected as per the companies payment terms.
Ensure adherence to sales processes and requirements.
Achievement of monthly, quarterly & yearly business plan.
Knowledge:
Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.
You will be responsible for:
- Managing all DevOps and infrastructure for Sizzle
- We have both cloud and on-premise servers
- Work closely with all AI and backend engineers on processing requirements and managing both development and production requirements
- Optimize the pipeline to ensure ultra fast processing
- Work closely with management team on infrastructure upgrades
You should have the following qualities:
- 3+ years of experience in DevOps, and CI/CD
- Deep experience in: Gitlab, Gitops, Ansible, Docker, Grafana, Prometheus
- Strong background in Linux system administration
- Deep expertise with AI/ML pipeline processing, especially with GPU processing. This doesn’t need to include model training, data gathering, etc. We’re looking more for experience on model deployment, and inferencing tasks at scale
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- Performance profiling including memory, CPU, GPU profiling
- Error handling and building robust scripts that will be expected to run for weeks to months at a time
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- Expertise in AWS infrastructure, networking, availability
Optional but beneficial to have:
- Experience with running Nvidia GPU / CUDA-based tasks
- Experience with image processing in python (e.g. openCV, Pillow, etc)
- Experience with PostgreSQL and MongoDB (Or SQL familiarity)
- Excited about working in a fast-changing startup environment
- Willingness to learn rapidly on the job, try different things, and deliver results
- Bachelors or Masters degree in computer science or related field
- Ideally a gamer or someone interested in watching gaming content online
Skills:
DevOps, Ansible, CI/CD, GitLab, GitOps, Docker, Python, AWS, GCP, Grafana, Prometheus, python, sqlalchemy, Linux / Ubuntu system administration
Seniority: We are looking for a mid to senior level engineer
Salary: Will be commensurate with experience.
Who Should Apply:
If you have the right experience, regardless of your seniority, please apply.
Work Experience: 3 years to 6 years
Company Profile
Jamboree is the oldest institute in India and the best of its kind, which offers comprehensive classroom and online preparation programs for GMAT®, GRE®, SAT®, ACT®, TOEFL™, and IELTS™. Jamboree has 39 centers in 22 cities of 2 countries including India and Nepal. Each center follows a uniform curriculum and has outstanding faculty, all of whom are trained at our head office. Each center offers the same teaching standards and syllabus.
Position - Counselor
Location - Southern Avenue - Kolkata
Experience -0 -5yrs
Job description
- Generating walkins through cold calls
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-Handling enquiries and getting the enrollments done
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-Work Schedule: 6 days a week (including weekends), 1 fixed weekly off on weekdays
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As Product Manager for Compass, you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, prioritization, driving this through development, and successfully launching new product features. To read more about the kind of qualities we are looking for in this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>;
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- Planning execution of roadmap & managing end to end product delivery
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Who will you work with?
You ll report to the head of product development.
What are we looking for?
- 5+ years of product management function in a product company
- B2B SaaS experience with multiple Stakeholder management would be preferred
- Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and strong business judgment.
- Enjoy working in a startup environment, with a proven ability to innovate and work customer backwards
- Ability to think strategically and prioritize in an ambiguous environment.
- Analytical thinking, project management skills, attention to detail, and exceptional organizational skills are essential
What can you look for?
Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Compass?.
We are,
We at Compass strive to make selling fun with our SaaS incentive gamification product. Compass is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards and analytics to help accelerate performances and sustain growth.
We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.
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Required Skills
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- Experience with SPA (Single Page Application) design and implementation
- Experience with HTML5/CSS3/JavaScript/ and AJAX
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- Experience working with databases and web applications in analytics, reporting or Business Intelligence is a plus.
Company: Lincode Labs
Responsibilities:
Establish and maintain a deep understanding of the overall product portfolio and the competitive landscape. Lead technical discovery and prepare/deliver technical presentations explaining our products to prospects and customers. Create and deliver powerful presentations and demos to clients that clearly communicate the uniqueness of the value proposition. Successfully manage and execute technical proof of concepts (POCs), on-site or remote. Responsible for representing the product to customers and at field events such as conferences, seminars, etc. Evangelize Lincode products to prospects, customers, and partners via presentations and product demos. Convey feature input and customer requirements to Product Management teams. Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles. Collaborate with sales teams to understand customer requirements and provide sales support. Respond to technical objections and articulate the value and return on investment delivered. Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs. Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales). Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
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2-3 years Sales Engineering experience. Worked previously with Machine Learning/ Computer Vision Companies- preferred Min qualification- Graduates Knowledge about installing Industrial cameras Excellent presentation, written and verbal communication skills to communicate professionally. Self motivated with strong interpersonal and problem-solving skills. Ability to work well in a highly dynamic team.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon