VP Technology

years MS SQL Server Administration experience required 

∙Provide 24x7 support for critical production systems. 

∙ Provide technical leadership for the service component or the product. 

∙IT Operations with strong understanding of database structures, theories, principles, and best practices. 

∙Experience with Performance Tuning and Optimization (PTO), using native monitoring and third-party tools 

∙Experience with backups, restores and recovery processes 

∙Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server  

∙Assist developers with complex query tuning and schema refinement. 

∙Experience in handling database corruption 

∙Manage Encrypted database, TDE and SSL certificate 

∙Manage PaaS and IaaS environment 

∙Experience with SSIS packages, SSRS and SSAS 

∙Experience working with Windows server, including Active Directory 

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards

• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design

• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements

• Guides the performance tuning and scalability of the ecommerce solution

• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

•  4-8 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years

• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/Net and understand REST/SOAP webservices.

• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
. Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

• Collaborate with architect to define implementation processes and quality gates and standards

• Identifies risks and issues, and help monitor them

• Guides the development of reference and resource materials

• Mentors developers in improving their platform knowledge and development skills

• Communicate technical design to the developers and help/guide them in the implementation

• Participates in Agile sprints

Set Yourself Apart With:

• eCommerce platform certification

• Security considerations – OWASP, CSRF, reCAPTCHA etc. – Basic knowledge or experience

• Git Development workflow – Proficient

• Visual Studio Code IDE or Eclipse IDE - Proficient

• Knowledge on Agile methodology and desired tools like Jira, confluence etc.

• Scripting/development experience with Node.js, Mocha/Chai

• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.

• Excellent written, verbal communication and articulation skills & Good team player

• Self-starter and self-learner with keen interest to grow

• Process orientation and the ability to define and setup processes

• Ability to provide necessary coaching to bring team members up to speed on the technology

• Ability to prioritize and manage multiple tasks

• Excellent and innovative approach to problem solving and finding solutions

• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Job Description:

Will be responsible for managing the Complete Branch and should be Able to Run the Centre on a Profitable note By Selling courses for Freshers, Job seekers, students, corporates and Colleges, Should have good experience in Marketing, Sales and Operation. Should be capable of managing the team efficiently through Data and Reports.  

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

React js Developer
Exp – 6 + yrs

Notice period- only Immediate

Location: Bangalore (Jigni and Whitefield)

19 LPA

JD: React JS with Redux and unit testing frame work

Hybrid – 3 Days working

I am currently trying to Hire Performance Test Engineer experienced candidates for My client Quality Koisk.

This will be a Full Time Position with Quality Kiosk

Role : Performance Testing

Work Location: Bangalore/Mumbai/Any where from India

Exp: 3-7 yrs

Notice Period: Immediate - 2 weeks max

URL – www.qualitykiosk.com

REPORTING TO                       Test Lead/Manager

EXPERIENCE                            4.-7 years

LOCATION                               Navi Mumbai EDUCATIONAL            Graduate in any discipline

• Should have 4 – 7 years’ experience in Performance Testing
• Experience in JMeter
• Perform root cause analysis to identify application performance issues
• Design and Develop test scripts, scenarios, plans and programs to automate
• Prior experience in troubleshooting using Apm tools
• Good Knowledge of Agile
• Good Knowledge in Quality and Testing
• Good communication skills

• Silk Performer/VSTS
• Understanding of APM tools
• Load testing tool knowledge

• Serve as subject matter expert providing testing know-how of application under test to test engineers
• Design and Develop test scripts, scenarios, plans and programs to automate.
• Process, verify and analyze the measured test results; produce clear concise reports
• Effectively manage and groom next level resources.
• Reviewing and escalating the bugs and enhancement to the respective development team and get it fixed from developer end depends on priority and severity of
• Analyze user requirements, procedures, and problems to automate or improve existing test artifacts.
• Responsible for generating the defect report and provide to the Project Manager.
• Analyze system and application architecture and identify additional testing entry points to reduce risk.
• Perform complex analysis of business and technical requirements and specifications

QualityKiosk Technologies is one of the world’s largest Digital Quality Engineering partners and pioneers in performance engineering for largest Banking and Financial Services, Telecom aand Automobile clients. Founded in the year 2000 by IIT-Kanpur graduates, the company offers Enterprise Digital Quality Assurance solutions for banking, financial services, insurance, retail, e-commerce, government, autoamotive and telecom verticals.

Intelligent Business Automation, DevOps and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance.

QualityKiosk counts more than 50 of the Fortune 100 companies of India and 18 of the Fortune 500 companies across the globe as clients. With 150+ clients from various verticals across global locations, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government - Ministry of Finance,

Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

QualityKiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, Singapore. Some of the recognitions received include a mention by Gartner in their 'Build Continuous Quality Into Your DevOps Toolchains' Report 2018, “Asia’s Most Trusted Organization” by International Brand Consultants, and “Happy Place to Work” by World HRD Congress.