UX Product Designer (B2C, Fin-Tech)

We are looking for Hotel Operations

Location- Gurugram- Sec-32

Rotational Shifts (6 days working)

Requirements:

Freshers (Hospitality Background) and 1+ year of experience in hotel reservations, operations, or customer service, OTA.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

Strong Product Manager with relevant industry (ERP/POS/B2B SaaS in RetailTech) experience OR Top College MBA graduate with 2 years experience in product company

Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product Management in B2B SaaS in Retail Tech Industry OR POS OR Supply-chain/Logistic-Tech OR Commerce / Omnichannel platforms.

Mandatory (Experience 2) - Must have proven track record of driving measurable business impact, such as improvements in product adoption, revenue, retention, activation, or customer experience, rather than only delivering features.

Mandatory (Experience 3) – Must demonstrate end-to-end product ownership, including product discovery, PRD creation, prioritization, launch, and post-launch performance tracking

Mandatory (Stability) – Candidate should have worked minimum 1.5 years in each company

Mandatory (Company) - Ecommerce / POS/ Retail Tech SaaS Companies

Mandatory (Note): Top College MBA graduate with 2 years experience in product company will also work

Looking for IBM BPM Admin. PFB details.

Position: IBM BPM Admin

Experience: 5-8 Yrs

Location: Noida ( Work from office)

Working days: 6 days

Shift: General 9 Am to 6 PM.

·        Monitor system performance and address issues proactively to minimize downtime.

·        Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.

·        Administer user access and security settings for IBM BPM applications.

·        Collaborate with other IT teams to ensure secure and compliant access controls.

·        Install, configure, and maintain IBM BPM software and associated components.

·        Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.

·        Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.

·        Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.

·        Conduct regular testing of backup and recovery processes.

·        Optimize system performance through continuous monitoring and tuning activities.

·        Collaborate with development teams to identify and address performance bottlenecks.

·        Extensive knowledge of Windows Server Technologies, Linux, and VMware

·        Good Experience is managing WebSphere cells, clusters, and node.

• Hire kick-ass engineers and coordinate their training and onboarding with our HR team
• Guide and mentor the engineering team, setting the bar for good programming skills through personal example
• Work with the Project Management team to manage software development projects by setting requirements, goals and timelines
• Prepare and manage the engineering department’s budget
• Design strategies for future development projects based on the company’s overall objectives and resources
• Coordinate with external stakeholders for new integrations and tools
• Track, report and improve execution metrics for your group.
• Deliver superior economics by making strategic investments in automation, analytics and machine learning.
• Work with our security team to assure Cloud environments are secure and compliant.
• Implement engineering processes under the guidance of the CTO. 
• Lead technical resolution of priority incidents, facilitate post-incident evaluations and ensure permanent closure of incidents.
• Design, experiment, and implement processes to increase the overall productivity of geographically distributed teams by tracking the relevant metrics
• Make an impact on overall tech culture and make collaboration across teams very effective to reach important business goals.

• Experience as a director of engineering or similar senior-level position
• 10+ years working in a technological role with 2+ years managing 20 or more engineers
• A seasoned leader who has unlimited energy to influence and daring to take initiatives and risks.
• A programmer who is a role model.
• Excellent project management skills
• High personal drive; results oriented; makes things happen
• Supremely tech savvy, able to wear multiple hats such as being an awesome programmer, application developer, technical architect, database designer.
• Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CI/CD, Agile, etc.).
• Must be knowledgeable about industry trends, best practices, and change management.
• Excellent communication and interpersonal skills
• Effective in building close working relationships with others
• Innovative and creative and adaptive to new environment
• Ability to absorb professional knowledge quickly and develop skills.
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under their own direction towards agreed targets/goals with creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

As technical lead, you will be responsible for complete product development including 

1. Identification of technology
2. Shaping engineering practices
3. Hiring engineering team
4. Shaping up the product