UX Designer

Ideal Candidate

What Makes You a Strong Fit

You approach marketing problems through the lens of pipeline and revenue, not just reach

You operate independently and hold yourself accountable to numbers

You're comfortable moving between strategy and execution without losing track of either

You communicate clearly with sales and revenue counterparts and adapt to their feedback

You bring structure to ambiguous situations rather than waiting for clarity to arrive

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

We are looking for a highly skilled AI Platform Engineer to build and scale agentic AI capabilities across our product suite. You’ll work on multi‑agent systems, orchestration platforms, RAG pipelines, and real‑time AI services used in enterprise workflows.

🔹 Key Responsibilities

• Build and maintain AI platform services enabling agentic workflows
• Develop domain-specific agents (proposal generation, compliance, data analysis)
• Implement multi-agent orchestration using LangGraph and related frameworks
• Build APIs, SDKs, and integration layers for product teams
• Design and optimize RAG, GraphRAG, and knowledge ingestion pipelines
• Enhance orchestration platforms, WebSocket communication, and error recovery
• Optimize performance, latency (<3s), cost, and reliability of AI systems
• Collaborate closely with ML engineers and data scientists on models, prompts, and A/B testing

🔹 Required Skills & Experience

• 5+ years of software engineering experience (1–2+ years in AI/ML systems)
• Strong Python (FastAPI, async, LangChain/LangGraph)
• Experience with LLM APIs (OpenAI, Claude, Llama, Phi‑3)
• Hands-on RAG, embeddings, vector databases, and hybrid search
• React + TypeScript experience (WebSockets, hooks, real-time UI)
• Knowledge of multi-agent systems, prompt engineering, and orchestration patterns
• Solid backend fundamentals: REST APIs, databases, auth, testing, Git

🔹 Nice to Have

• MLOps exposure (prompt versioning, monitoring, A/B testing)
• Experience with semantic caching and context management
• Docker and cloud deployment basics

• Bachelor's degree required, or higher education level, or foreign equivalent, preferably in area wit
• At least 5 years experience in Duck Creek Data Insights as Technical Architect/Senior Developer.
• Strong Technical knowledge on SQL databases, MSBI.
• Should have strong hands-on knowledge on Duck Creek Insight product, SQL Server/DB level configuration, T-SQL, XSL/XSLT, MSBI etc
• Well versed with Duck Creek Extract Mapper Architecture
• Strong understanding of Data Modelling, Data Warehousing, Data Marts, Business Intelligence with ability to solve business problems
• Strong understanding of ETL and EDW toolsets on the Duck Creek Data Insights
• Strong knowledge on Duck Creek Insight product overall architecture flow, Data hub, Extract mapper etc
• Understanding of data related to business application areas policy, billing, and claims business solutions
• Minimum 4 to 7 year working experience on Duck Creek Insights product
• Strong Technical knowledge on SQL databases, MSBI
• Preferable having experience in Insurance domain
• Preferable experience in Duck Creek Data Insights
• Experience specific to Duck Creek would be an added advantage
• Strong knowledge of database structure systems and data mining
• Excellent organisational and analytical abilities
• Outstanding problem solver

Job Description:

Your Responsibilities! 

• Development of C#, .NET and Java applications and web applications in the field of Product Lifecycle Management (PLM) and Product Information Management (PIM)

• Design and development of interfaces for our application software

• Continuous improvement of the software used after consultation with our users

• Support for the replacement of legacy applications by SAP and other standard software solutions

• Software documentation, creation of test scenarios and execution of release cycles

Required Skills: 

• Successfully completed (Bachelor's) degree with a focus on computer science or equivalent professional experience

• Knowledge of the programming languages C#, .NET

• Knowledge of SQL and database applications such as Microsoft SQL or ORACLE

• Good analytical skills, result-oriented, problem solving, execution focused person

• Business fluent English, German would be an advantage

Even better if you have:

• Knowledge of PLM software and the PLM process would be a plus

• Experience in an agile development and/or DevOps environment

• Experience with Atlassian stack Jira/Bitbucket/Bamboo would be a plus

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
Opportunity

Responsibilities:

• Implement responsive and performant UIs with a user-centered approach with frontend technologies including Angular 2, Javascript(ES 6), Typescript, SCSS, etc
• Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)
• Write meaningful test cases for frontend & backend platforms

• Integrate our products with 3rd party products/tools/services

• Develop Infrastructure for delivering services using a performance-driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

• At least 24 months of diverse experience in web development for product or services-oriented environment with exposure to working production deployments
• Expertise in programming using Python/Javascript or similar scripting languages
• In-depth exposure to technologies used in web-based SaaS products, including REST APIs
• Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

• AWS
• Azure
• ELK
• Object Relational Models (SQLAlchemy, etc)
• Google APIs
• Microservices Architecture Pattern
• NodeJS / ExpressJS

Work from Home, office in Noida

Experience: 2yrs plus

Location               : Mumbai

Salary Range       : As per the co standards

Type of Employment : Full time

Position Level    : Senior

About theAsianparent

theAsianparent is a reproductive health-tech company that reaches out to 30 million mothers every month through our parenting website and app. Our vision is to improve the overall health of pregnant women, mothers and families in South East Asia by helping them navigate their most important moments with data-driven solutions and information in the form of content, community and physical products.

Headquartered in Singapore, theAsianparent has offices in Vietnam, Indonesia, Malaysia, the Philippines, Thailand, India, Sri Lanka, Hong Kong and Nigeria. Our investors include Fosun, JD.com,Vertex Ventures and others.

Link: https://tickledmedia.com/">https://tickledmedia.com/ / https://sg.theasianparent.com/">https://sg.theasianparent.com/

We are looking for a Full Stack Java Script Developers with 4+ years of experience.  We iterate fast on prototypes but building final products carefully. This is unique opportunity to join the leading growth-stage start-up in the most meaningful segment of the economy(parents) in the core market of Singapore. This is a role where careers are made, if you are upto the challenge, and keen to work with world-class teams.

About the Role :

This role is based in our India Office, reporting to the Head of Development.

This primary role will be for crafting useful, visually appealing and stable applications while collaborating with the product, design & back-end engineering team and also the following.

Your responsibilities will include : 

• You will work with a group of Javascript/full stack developers focused on delivering high quality
• enterprise solutions, ensuring delivery of high end experiences.
• You will help AirFi to quickly iterate and scale web app development to different segments of
• customers with standard processes, automation, monitoring and rapid quality assurance.
• Continuously monitor the web apps space for continuous improvements and optimisations, looking for new opportunities and challenges. - Be the domain expert and set a high development standard.
• Full stack exposure (preferably MEAN Stack) (4+ years) - Experience on building RESTful services andMVC patterns - Document-oriented NoSQL databases (MongoDB, CouchDB, etc)
• Responsive web-frameworks (e.g. Foundation, Bootstrap)
• Experience with Git (GitHub), automatic deployments, continuous integration - Expertise on
• Javascript, HTML5, CSS, AngularJS, NodeJS, Cloudant, AWS, etc.
• You get bonus points for : -
• Exposure to Video streaming, Payments, encoding - You care deeply about writing quality/testable/modular code.
• You have a passion to suck every bit of performance of the code - Hacker mentality - Affinity for metrics and analytics - Experience with working with offshore team - Linux skills.

 What are we looking for :

- We are looking for someone who has empathy and compassion for end users.
- Strong organizational and project management skills.

- Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.
- Familiarity with JavaScript frameworks such as Angular JS, React, and Vue.

- Familiarity with Web server technologies like Node.js, Express/Fastify

- Familiarity with database technology such as MySQL and MongoDB.

- You understand the web protocols and the whole web stack very well to be able to figure out ingenious ways of solving problems.

Required Skills : Javascript, Node.js, HTML, CSS

Who should apply for this role? You are an expert/master in the below tools/skills :
- ReactJS (Medium Proficiency)
- Core JavaScript Development experience – Is a Must

- Node.js (Medium Proficiency)
- HTML/HTML5 (High Proficiency)
- CSS/CSS3 (High Proficiency)
- Up-to-date with cross-browser and cross-platform issues, have a good eye for detail and be able to work to tight deadlines

What can you expect

• A fast-paced environment to learn and grow in your career with a market leader with
• ambitious growth plans.
• Opportunities to learn about and work in different areas of content creation and management
• and become a well-rounded digital media content professional.
• Dynamic and supportive work culture.
• A passionate team of people working tirelessly to help women across South East Asia and
•  

Please send your CV together with the following information:

• Notice Period
• Last Drawn Salary
• Expected Salary
• Nationality/ Visa Requirement