UX Designer

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

About the Company

As the world moves toward AI-native applications, one element matters more than anything: data.

We are building a platform that helps organizations unlock the value hidden within customer feedback. By centralizing data from multiple sources—including CRM platforms, support systems, collaboration tools, surveys, community forums, and customer conversations—into a unified intelligence layer, we enable teams to understand customer needs and make better product decisions.

Built on top of this foundation is an AI-powered platform that allows teams to query, monitor, and act on customer intelligence directly within their workflows. Our customers include some of the fastest-growing product-led technology companies as well as large global enterprises.

Backed by leading global venture capital firms, our engineering culture is AI-native from the ground up. Agents, LLMs, and applied machine learning are not side projects—they are central to how we build products. We operate at the cutting edge of agentic systems and continuously push the boundaries of what modern AI applications can achieve.

What You Will Do

• Convert product direction into phased technical plans, including estimates, milestones, dependencies, and risk assessments.
• Make thoughtful trade-offs across correctness, latency, user experience, AI/model behavior, reliability, cost, and delivery speed.
• Define clear ownership boundaries across frontend applications, BFF layers, backend services, agent workflows, ML platforms, and data contracts.
• Review ERDs, PRDs, design documents, and implementation plans to identify gaps before they become execution challenges.
• Drive planning and execution for complex initiatives while empowering area leads and senior engineers to maintain ownership.
• Partner closely with Product, Design, Engineering, and GTM teams to turn ambiguous problem statements into executable solutions.
• Influence technical direction through strong engineering judgment, architectural leadership, and hands-on involvement.
• Mentor senior engineers and contribute to engineering excellence through reviews, incident analysis, and proactive risk management.

What It Takes

• 5+ years of experience as a Senior Engineer, Technical Lead, or equivalent role.
• Demonstrated experience owning architecture and execution for large-scale product or platform initiatives spanning multiple teams.
• Strong foundation in distributed systems and modern software architecture.
• Exposure to agentic AI systems, machine learning engineering, MLOps platforms, and frontend/BFF architectures.
• Ability to own end-to-end product and technical problems rather than specializing exclusively in a single layer of the stack.
• Proven track record of converting ambiguity into actionable engineering plans.
• Excellent written communication skills, including design documentation, architectural reviews, trade-off analyses, and RCA documentation.
• Ability to challenge requirements constructively and collaborate effectively across Product, Design, Engineering, and GTM functions.
• High ownership mindset, attention to detail, and a low-ego, collaborative approach.

About Us

We are a high-growth startup building products at scale that impact millions of users daily. As we prepare for the next phase of growth, data will be at the heart of every decision — powering product, marketing, operations, and finance. We are looking for a Director of Analytics to lead the charge in shaping our data strategy, building scalable infrastructure, and creating a high-performing analytics organization.

Role & Responsibilities

As the Director of Analytics, you will:

• Lead the next generation of our Data Mart: Redesign and optimize data models to support large-scale analytics and faster decision-making.
• Define the tools & frameworks for data creation, transformation, and consumption across the company.
• Build unified data views: Integrate behavioral and transactional data into structured, query-optimized flat tables that support diverse analytics use cases.
• Own analytics across mobile, web, marketing, product, and operations data streams, ensuring consistent data definitions and scalability.
• Partner with product, marketing, CRM, operations, and finance teams to ensure data is democratized and actionable.
• Establish data governance, quality standards, and best practices for the org.
• Drive adoption of self-service analytics and empower teams with the right dashboards, reporting, and insights.
• Introduce and scale ML-driven insights: Collaborate with product and engineering to enable use cases like personalization, predictive modeling, and anomaly detection.
• Build and mentor a cross-functional analytics team spanning business/operations analytics, marketing/CRM analytics, and product/finance analytics.
• Partner with engineering leadership to ensure scalability, reliability, and efficiency of the data infrastructure.

What We’re Looking For

• Experience: 8+ years in data & analytics leadership, with proven success in building data marts and defining enterprise-wide data consumption strategies.
• Strong track record of running analytics across mobile, web, marketing, product, and operations data ecosystems.
• Deep technical expertise in data modeling, flat table structures, and query optimization for large-scale systems.
• Hands-on experience with both behavioral and transactional data, and integrating them into a single analytics layer.
• Strong knowledge of modern data stack (SQL, ETL/ELT, cloud data warehouses like Snowflake/BigQuery/Redshift, BI tools like Looker/PowerBI/Tableau).
• ML Competency: Familiarity with machine learning workflows (data pipelines for ML, feature engineering, model monitoring) and ability to guide data scientists in building predictive/ML models.
• Proven ability to build and scale analytics teams, with experience in functions such as business/operations, marketing/CRM, and product/finance analytics.
• Strong business acumen — ability to translate data into actionable insights for growth, retention, and efficiency.
• Excellent stakeholder management and communication skills, comfortable influencing at the CXO level.

KPIs / Success Metrics

Success in this role will be measured by:

• Data Infrastructure & Scale
• Launch of next-gen data mart within defined timelines.
• Reduction in data processing and reporting times (e.g., <5 mins refresh for key dashboards).
• Uptime and reliability of data pipelines and consumption layers.
• Adoption & Impact
• % of org actively using self-service analytics tools.
• Increase in cross-team usage of standardized data views (product, marketing, finance, operations).
• Reduction in ad-hoc analytics requests due to robust self-service solutions.
• Data Quality & Governance
• % improvement in data accuracy and consistency across sources.
• Establishment and adoption of data governance frameworks.
• Team & Leadership
• Successful hiring and scaling of a multi-disciplinary analytics team.
• Retention and growth of top talent within the analytics function.

Why Join Us?

• Opportunity to own the analytics vision of a company that is scaling rapidly.
• Build the next-gen data mart and analytics layer from scratch — a rare chance to define the foundation for years to come.
• Work on high-volume, high-velocity data across mobile, web, marketing, product, and operations.
• High visibility role, directly collaborating with founders and leadership.
• Build a world-class analytics team and shape the culture of data-driven decision-making

We are looking for an Educational Counsellor

Location: Dwarka, New Delhi

Experience: 1–2 Years 

Industry Preference: IT & Digital Marketing

We are hiring an Educational Counsellor to join our dynamic sales team. If you have 1–2 years of experience—preferably in Education or digital marketing—we’d love to hear from you!

Key Responsibilities:

1. Make outbound calls to generate and qualify leads

2. ⁠Promote Digital Marketing Training courses to convert leads

3. ⁠Maintain client database and follow up on leads for final conversions

4. ⁠Achieve targets and contribute to team growth

Requirements:

1. Excellent English and Hindi communication & negotiation skills

2. ⁠Prior experience in Education/digital marketing is preferred

3. ⁠Basic knowledge of MS Office tools

Apply now and grow with a fast-paced tech and advertising company!

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Role - .NET  Developer

Experience - 2+ Years

Location - Ahmedabad
Skills required-.Net core, very proficient in SQL

• Bachelor's degree in Computer Science or a related field
• Minimum 2+ years of experience in software development using the .NET framework (Max upto 5 years)
• Strong understanding of C#, ASP.NET, and the .NET Core
• Experience with web development technologies such as HTML, CSS, and JavaScript
• Experience with database technologies such as SQL Server
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Proven ability to work independently and in a team environment
• Keywords: .NET, C#, ASP.NET, .NET Core, software development, web development, HTML, CSS, JavaScript, SQL Server, problem-solving, analytical, communication, team player

Online Coding Educator

Part-Time: - 150 hours a month/ full time: - 180 hours a month

We are looking for part-time coding instructors to teach computer coding classes to school students (3-15 years old). Classes are taught online, so you will be working remotely from your home and utilizing a virtual classroom environment.

We provide a structured curriculum, teaching platform, and instruction materials. The primary role of a Coding Educator is to deliver the curriculum in an engaging way and ultimately be responsible for student retention and parent satisfaction.

Responsibilities

– Deliver the curriculum in a fun and engaging way

– Provide feedback for curriculum improvement

– Engage with parents / students as needed

– Positively advocate for the school and the program

Requirements

– PC or a LAPTOP with microphone headset and high-speed internet access

– A quiet workspace free of distractions

– A technical degree related to computers equivalent to BE, Btech, ME, MTech, MCA, BCA, BSc, MSc, etc.