
Greetings of the day!
We are looking for enthusiastic and customer-focused professionals to join our US Voice Process team. The role involves handling inbound and/or outbound calls for US-based clients, providing excellent customer support, and ensuring high service quality.
Job Description
Designation: Customer Support Executive
Process: International Voice Process (US Clients)
Shift Timing: Fixed Night Shift (US Shifts)
Work Schedule: Monday to Friday
Work Location: Nungambakkam, Chennai
Salary: Best in the industry
Key Responsibilities
- Handle inbound and outbound calls for international (US) customers
- Provide professional and effective customer support
- Resolve customer queries and concerns in a timely manner
- Maintain high-quality communication and customer satisfaction
- Follow company processes and quality standards
Eligibility Criteria
- Experience: 1 to 2 years in International Voice Process (US shifts preferred)
- Communication: Excellent verbal communication and listening skills in English
- Skills:
- Strong convincing and problem-solving skills
- Customer-focused approach
- Ability to work independently in a fast-paced environment

About Zealous Services
About
Zealous Services Inc, Established in the year 2007. It is an ISO 9001 – 2015 QMS certified Contact Center with 2500 seated capacity.A premier provider of International Contact Center services offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets. With more than 250 years of combined experience, our state of the art facilities, and competent staff continues to exceed customer expectations, and are able to take on any project, no matter how big or small it is
Company video
Connect with the team
Similar jobs
ROLES AND RESPONSIBILITIES:
We are looking for a senior brand strategist professional, who can help us deliver innovative strategic directions that benefit our client’s business with measurable results. The candidate should have thorough knowledge and experience in the methods and application of tools to deliver an effective programme. Candidates should have experience with both mass and premium brands as well as FMCG, durables, and service categories.
Experience with digital-first or digitally marketed brands is an advantage that we look forward to.
ROLES & EXPECTATIONS:
- Drive brand and business strategy processes in our firm.
- Thorough practical knowledge and experience in implementing methods, tools and processes with capabilities to handhold teams to deliver at the highest standards.
- Proficient in conducting research programs to uncover customer and user needs, business and market findings, drawing insights for branding, service and CX design for digital and traditional applications.
- Conduct primary and secondary market research in marketing, sales and consumer experience.
- Programming workshops, conducting them and creating a comprehensive outcome report with insights and recommendations.
- Bring an idea to life on a whiteboard, articulate it, create systems and deliver.
- Strong understanding of pan-India markets across a wide range of verticals and categories.
IDEAL CANDIDATE:
- Excellent storytelling skills, capable of good verbal and written communications, client interfacing and presentation skills.
- Proficient in putting together presentations and strategy decks.
- Good articulation and writing skills.
- Understanding business, data tools and analytics (The math of it)
- Capable of managing and building relationships with senior client executives with strong domain-level competence along with a well-informed worldview.
- Team player capable of working across verticals with leadership skills.
ADVANTAGEOUS / OPTIONAL SKILLS:
- Experience in ethnographic, observational and behaviour studies.
- Management skills, idea creation, directing and delivering through a creative team.
- Interest in trends and analysis of brands, brand strategies and staying up-to-date and well-informed.
- Experience in analyzing the brand and marketing landscape and writing advisory and opinion articles on branding and brand communication.
- Well-informed and knowledgeable with a world view.
- Observant and aware of current trends and their evolution.
Position - HR
Experience - 1-2 Years
Who are we
Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics based diagnostic solution for Tuberculosis was recognized as one of top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.
What we want you to do
- This role will comprise 70% TA & 30% of either functions (Admin/HR-Ops/Employee Engagement) depending upon the candidates skill set..
- Work with different department heads to understand the hiring requirement
- Curate Job posts on Various platform
- Recording keeping of resumes
- Maintain database of candidates
- Screen Resume as per requirement of the role.
- Speaking to potential candidates & explaining them the JD
- Schedule Interviews via online meeting portals or face to face interviews.
- Ensure timely feedback from the interview panels.
- Keep good rapport with the candidates.
- Closing the hiring process
What are we looking in you
- Graduate or PG degree in Human Resources Management or a relevant field
- Prior experience as an HR Recruiter
- Sound knowledge of all HR processes (e.g. recruitment, training, talent management ,etc.)
- Experience with resume databases and ATS
- Sound knowledge of the end to end recruitment process.
- Strong verbal as well as written communication skills. Good proficiency in English.
- Exceptional time-management and organizational skills
-
Experience Level: Min 2+ years
-
JavaScript and react.
-
RESTful API’s, basic HTTP knowledge, GET/POST.
-
Experience using technologies like React, Redux, TypeScript, modern CSS frameworks and web pack.
-
Good Communication Skills
Executive - Application Development (2)
Web & Mobile Applications development
- Responsible for driving development team and coordinate strategies to ensure smooth functioning of delivered software service to internal customers.
- Ability to work with complex business scenarios supporting critical business functions deployed across multiple locations.
- Manage day-to-day activities of application development team following SDLC principles.
- Exposure to Agile or Scrum Development, DevOps preferred
- Exposure to API management and UX design preferred
- Manage and coordinate the teams working on development using PHP/MYSQL, Oracle/APEX, Android Mobile application, etc.
- Help maintain the code quality, its organization, and automations.
- Experience in Project and team management
- Should have worked on large scale applications
LogiNext is looking for a technically savvy and passionate QA engineer to cater to the testing efforts in automation and manual testing. You will help the team in building an awesome automation platform from scratch and test the product for quality.
You have hands-on experience in testing and writing scripts to develop and execute exploratory tests as well as automated tests in order to ensure product quality. You will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You will be responsible for conducting tests before the launch of the product to ensure smooth functioning of the software and the client requirements are fulfilled, while being cost-effective. You have demonstrated strong inter-personal and communication skills.
Responsibilities:
Design, develop and execute automation scripts using open source tools Create repeatability in testing through automation that enable and validate high quality releases at a fast pace. Perform thorough regression, functional, security, integration and manual testing Create detailed, comprehensive and well-structured test plans and test cases Identify functional /non-functional issues and come up with creative resolutions Track bugs and perform thorough regression testing after bugs are solved Engage with cross functional teams to enable delivery through good planning, proactive communication and timely execution
Requirements:
Bachelor’s degree in Computer Science, Information Technology or related field 4 to 7 years of experience in automation testing and using testing tools like Selenium, JUnit, jMeter, Appium Expertise in testing distributed and scalable web and mobile applications Experience in non-functional testing skills like stress testing, performance testing and security testing Experience in testing RESTful APIs Experience of working in Agile Environment and Continuous Integration systems Basic knowledge of Java / Groovy / shell scripts Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure
Eligibility Criteria:
- Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Experience with complete eCommerce lifecycle development.
- Understanding of modern UI/UX trends.
- Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
- Integration of Magento to SAP or similar ERP systems
• based web and mobile applications using React ecosystem
• Work as a part of a small team that includes other react native
• developers, designers, QA experts, and managers
• Build app and UI components from prototypes and wireframes
• Work with native modules as and when required
• Use Native APIs for tight integrations with both platforms – Android and IOS
• Write automated tests to ensure error-free code and performance
• Improve front-end performance by eliminating performance bottlenecks
• Create front-end modules with maximum code reusability and efficiency
• Implement clean, smooth animations to provide an excellent user Interface
• Work with third-party dependencies and APIs
• Work with Redux architecture to improve performance of the websites/mobile apps
• Significant experience working with React web and mobile along with tools like Flux, Flow, Redux, etc.
• In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
• Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
• A complete understanding of the full mobile app development lifecycle right from prototyping
• Knowledge of type checking, unit testing, typescript, prop types, and code debugging
• Experience working with REST APIs, document request models, offline storage, and third-party libraries
• Strong understanding of web technologies like JavaScript, HTML, and CSS
• Knowledge of user interface design and responsive designs
• Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on
• Experience working on large, complex web and mobile apps
• Ability to create and maintain smooth continuous integration and continuous delivery pipeline of React Native applications
• Understanding of React Native best principles and design aesthetics
• A positive mindset and continuous-learning attitude
• Stay updated with new updates, technologies, and news of React Native
• Ability to solve issues and contribute to libraries as and when needed
• Experience working in an agile development environment
• Strong verbal and written communication skills to communicate strategy
• Familiarity with modern front-end tools and building pipelines
• A collaborative approach to build apps and solve complex problems
• Attention to detail and problem-solving skills
• Client-focused approach with a goal of creating user-centric designs
• Good interpersonal, communication, and collaboration skills
• Ability to write clean, well-documented code that follows good coding practices
1. Strong knowledge in Front end scripting like EJS, JavaScript, Jquery
2. Proficiency with fundamental front-end languages such as HTML, CSS.
3. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
4. Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net
5. Good Understand with database technology such as MySQL, Oracle, and MongoDB.
• Solid experience with application frameworks such as Springboot and strong familiarty with micro services architecture and design patterns
• Familiarity with databases like MySQL, MongoDB, Redis etc
• Hands-on experience in analysis, design, coding, and implementation of complex, custom-built applications
• Exposure to CI/CD using Gitlab, Jenkins preferred
• Familiarity with Docker, Kubernetes, EFK Stack is highly desired
• Broad knowledge of web standards relating to APIs (OAuth, SSL etc.)
• Exposure to product development.
• Understand Architecture Requirements and ensure effective design, development and maintenance of multiple micro services in Java Springboot deployed in cloud within containers consuming data present in relational as well as NoSQL databases.
o The microservices shall expose APIs which allow ease of integration with variety of client apps
o Microservices should handle a scale of thousands of requests per second
• Develop communication patterns between microservices which are efficient, lightweight and secured using Kafka
• Debugging issues on a live setup
• Lead a small team of engineers
• Create test cases and technical documentation
• Maintain a high level of code quality and consistency by adhering to and enhancing the coding standards, design methodology and programming practices
3 Months probational internship convertable into a full -time job.
About the Internship:
1. Handling digital marketing activities and projects (SEO (on-page- off-page), SEM, SMO)
2. Working on keyword research using various tools, generating reports & analyzing account performance
3. Handling core team tasks related to marketing
4. Building and executing a strategy with the team
5. Identifying leaders and influencers (internal/external) and engage them in brand activities
6. Managing social media marketing and email campaigns
7. Brainstorming new and creative growth strategies









