- 2- 10 years of Technical Recruitment Experience.
- Short-listing the candidates (based on the requirement) thorough pre-screening and assessment of potential candidates on their ability and competencies to fit into the work environment.
- Knowledge in the end-to-end recruitment life cycle, understanding requirements, posting jobs, sourcing, scheduling, build networks to find qualified passive candidates.
- Sound knowledge of IT concepts.
- Well-versed about US visas & Tax Terms like W2, C2C, 1099.
- Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.
- Should possess the capability to work with a team and also as an Individual Contributor
- Excellent written and verbal communication skills.
- High energy levels and should have a positive attitude.
- Proactive and self-driven
About Atlantis consulting
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Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
What You Will Be Doing:
- Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
- Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
- Design, create and manage applications, and software integration/migration deployments.
- Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
- Working with other departments and personnel to ensure information on customer needs are communicated.
- Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
- Assist in Educational webinars, workshops, and more.
- Staying up to date with product features and releases.
- Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
- Updates customer journey playbooks.
- Demonstrate technical acumen to convert plans into workable solutions.
- Communicate a passion for customer success with a team player attitude.
- Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
- Conduct analysis of approved customer content and create a transition plan or migration plan.
- Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
- Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
- Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
- Actively lead the consulting engagement throughout the implementation.
- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
- Handle basic support requests during the implementation phase.
- Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
- Always looking for ways to improve our onboarding delivery.
- Maintain product knowledge and consistent education.
- Cross-training with other success functions.
- Other duties may be assigned and/or modified as business needs change
What You'll Bring:
- Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
- 2-3 years of experience using HighLevel or other similar vertical solutions.
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
- Strong understanding and proficiency in software solutions and professional service offerings.
- 2+ years of customer consulting work experience preferred.
- 2+ years of marketing experience is a plus!
- Strong verbal and written communication skills.
- IT technical skills and platform integrations.
- Experience in managing a diverse group and training each according to company standards.
- Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
- Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
- Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
- Strong analytical and organizational skills with superior attention to detail.
- Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
- Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.
This role is 100% remote for residents of India.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!
ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.
Job Responsibilities:
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- A certain degree of creativity, latitude, and problem- solving is required
- Coordinate with cross-functional teams to achieve the
- highest level of customer satisfaction.
- Streamline and expedite operational tasks, including inbound and outbound marketing.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Experience of 1 year in customer service role handling customer support/technical queries.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
Technical Skills Required – Mandatory:
- Cloud Technologies – AWS OR Bigdata (Basic Level)
- Python (Highly Experience Level)
- Databases – SQL (Highly Experience Level)
- Operating Systems – Unix (Highly Experience Level)
Strong knowledge in writing complex SQL queries and Knowledge of Performance Tuning
Excellent working knowledge of production support role and Strong debug/troubleshooting skills
Provide 24×7 operational support to all production practices on holidays and weekends.
Hands-on experience in production support for data engineering processes, root cause analysis, and identifying opportunities to improve existing processes.
Roles and Responsibilities:
Set up and optimize the existing integration, monitoring and alerting processes.
Working knowledge of ETL/ELT in Hadoop, Spark and MPP databases is required.
Effectively collaborate with the partners (SMEs, DBA, and Business users) to ensure the reliability of the Data systems.
About Kloud9:
Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.
Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.
At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.
Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.
We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.
What we are looking for:
- Service Manager managing a team providing L1, L2 support for multiple applications
- Should be able to work in China hours as and when required
- 6-7 years of experience in a support role
- 2+ years’ experience in Prior experience in supervisory role
- Manage shift rosters, escalations
- Responsible for standing up and running the support team
- Managing the customer support department’s day-to-day functions.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.
- High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable
- Periodic reporting to stakeholders
Why Explore a Career at Kloud9:
With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!
Able to communicate with international clients without any communication hindrances.
- Own client on-boarding process including software installation, hardware configuration, client specific customization, and testing.
- Provide support in troubleshooting and solving technical errors to all our clients at various locations.
- Able to work independently and in a team and should have a can-do attitude.
Any US accent certification.
Excellent verbal/written english communication skills. (US accent preferred)
- Familiarity with computer technology specially in Windows OS.
Job Description
- We are looking for the Product Support Engineer with strong expertise in Networking.
- Experience working in Enterprise SD-WAN/Wi-Fi environments, docker and Kubernetes will be a good to have skill.
- Candidate should have exposer in working with global clients.
- Our platform is a network and infrastructure management platform. It delivers the modern collection, visualization, and integration capabilities required to transform raw network performance data into actionable, real-time insights.
- Should work as a member of the Support Team who would be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.
You will be expected to:
- Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions.
- Provide timely and clear communication to customers.
- Reproduce issues in local test environments.
- Confirm and report defects to the development team once the applicable analysis has been completed with the customer.
- Develop and write technical documentation for product solutions knowledge base.
- Provide product feedback from customers to product management, development and account team.
- Act as an SME for the team on any networking/SDWAN/SDN/WIFI related issues, whenever in need.
- Look at network performance issues such as availability, latency, utilization and throughput that gets reported by the customer and explain or prove them the reasons.
- Troubleshooting network problems and ultimately enhancing performance for users via performance tuning.
- Analyze for root cause analysis of problems which includes for enhancements.
- Train / Coach the team members on several networking concepts based on what is used in our product.
- Support new and existing client software installations over the phone as well as via web-conferencing (desktop sharing) within established SLA's and SLO's.
- Responsible for addressing customer issues and seeking a resolution and overall customer satisfaction.
- Applying OS, DB, hardware, and product updates to customers.
Requirements:-
Key technical expertise areas expected for this role:
- Detailed understanding OSI layers and its protocols like IP, TCP, UDP.
- Routing and switching protocol expertise like OSPF BGP STP VLAN.
- Knowledge on Advanced automation in Networking like SDN.
- Knowledge on SDWAN and Enterprise Wifi technologies.
- Knowledge on IPv6.
- Detailed knowledge on SNMP.
- Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators).
- Exhibit good logical and analytical problem-solving skills.
- Ability to adapt quickly to changing, growth-oriented environment.
- Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels.
- Exhibit initiative with new technical challenges as well as new technologies.
Good to have skills:
- Proficient with Linux OS (file and process management)
- BASH Shell Scripting
- SQL queries (mainly select and joint syntax)
- Ansible, docker Kubernetes kafka
- Understanding of PKI (Public key infrastructure)
Education and Experience:
- Bachelors or Master’s in computers or related field.
- Minimum 3+ years of product support experience with international clients