US HR Specialist

Role Overview:

The SEO Analyst is responsible for optimizing the organization’s online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organization’s mission.

Key Responsibilities:

1. SEO Strategy Development and Execution:

• Develop and implement effective SEO strategies to improve website rankings and increase organic traffic.
• Conduct keyword research to identify high-value terms relevant to mental health services and integrate them into the content strategy.

1. Content Optimization:

• Collaborate with content teams to optimize on-page elements, including meta tags, headers, and keywords.
• Ensure that content adheres to SEO best practices while maintaining accuracy and sensitivity in mental health-related topics.

1. Performance Monitoring and Reporting:

• Monitor website performance using tools such as Google Analytics, Google Search Console, and other SEO software.
• Analyze data to evaluate the effectiveness of SEO efforts and provide regular reports to the marketing team.

1. Technical SEO Management:

• Conduct technical audits to identify and resolve issues affecting website performance, such as page speed, mobile usability, and broken links.
• Ensure the website is optimized for search engine crawlers and adheres to the latest algorithm updates.

1. Competitor and Market Analysis:

• Conduct competitive analysis to identify trends, opportunities, and gaps in the market.
• Research emerging SEO techniques and tools to maintain a competitive edge in the mental health sector.

1. Local SEO:

• Develop and manage local SEO strategies to enhance visibility in specific geographic areas.
• Optimize Google My Business profiles and manage location-based search strategies.

1. Collaboration and Training:

• Work closely with content creators, developers, and social media teams to align SEO initiatives with broader marketing goals.
• Provide training and guidance to team members on SEO best practices.

Qualifications and Requirements:

Education:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

Experience:

• 2–5 years of experience as an SEO Analyst or in a similar role.
• Proven experience in optimizing content for the mental health or healthcare sector is mandatory.

Skills and Knowledge:

• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs.
• Strong understanding of technical SEO, keyword research, and link-building strategies.
• Familiarity with content management systems (e.g., WordPress).
• Knowledge of HTML, CSS, and basic coding practices is a plus.
• Excellent analytical and problem-solving skills.

Personal Attributes:

• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Sensitivity and awareness when working with mental health-related content.

Key Competencies:

• Expertise in SEO strategies and best practices.
• Data-driven decision-making and performance analysis.
• Ability to adapt strategies to the unique needs of mental health-related audiences.
• Strong alignment with the organization’s mission to promote mental health awareness.

• Proficiency in Unity3D and C# programming language.
• Strong understanding of unity 3d and 2d principles and best practices.
• Familiarity with version control systems such as Git.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a collaborative team environment.
• Familiarity with VR/XR/AR hardware and platforms, including Oculus, HTC Vive, HoloLens, and ARKit/ARCore.
• Excellent problem-solving skills and ability to adapt to evolving technologies and project requirements.

Responsibilities

Solve complex performance problems and architectural challenges

Build reusable code and libraries for future use

Build efficient, testable, and reusable Node JS modules

End-to-end ownership of modules, including designing, development, validation, deployment

Specifications:

Understanding the fully synchronous behavior of NODE JS.

Familiarity with One OOPS language

Familiarity with Workers/child processes & performance tuning

Experience with SQL/NoSQL databases and their declarative query languages (MySQL, and Mongo dB)

Strong knowledge of the common NODE JS or web server exploits and their solutions

Experience -

2-6 Year Qualifications Desired Skills NodeJS, HTML, CSS, Angular/React, JavaScript, Web Application Development, SQL/NoSQL

Location: Remote (India only)

Experience Required: 1 to 2 Years only

Salary range: upto 7 LPA

Job Summary:

Ready to dive into the fast-paced world of Agile and Scrum? Look no further! Certa, the trailblazing startup automating vendor, supplier, and stakeholder onboarding processes, is seeking a Junior Scrum Master who can rock our world. Join our team and redefine the way companies do business, with some serious Fortune 500 and Fortune 1000 mojo.

Key Responsibilities:

• Master the art of organising and facilitating Scrum events like a pro (daily stand-ups, sprint planning, sprint reviews, retrospectives).
• Support our amazing Product Owner in managing the product backlog and orchestrating epic backlog refinement sessions.
• Create a team environment so collaborative and high-performing, it'll make the Avengers jealous. Effective communication and transparency are your superpowers!
• Be the superhero who tracks and eliminates sprint impediments, making sure nothing slows down our incredible team.
• Embrace the power of continuous improvement, adopting Agile best practices and nurturing a culture of growth and learning.

Requirements:

• 1-2 years of Scrum Master awesomeness, preferably in the software development or IT realm. Show us what you've got!
• Hands-on experience in working with JIRA
• Agile methodologies, principles, and practices should be your second language.
• You know Scrum frameworks well and you're ready to guide, coach and coordinate with our teams to greatness.
• Communication and interpersonal skills that could charm the socks off a robot. Collaboration is your secret weapon.
• With your proactive mindset and unstoppable motivation, you're more than ready to conquer any challenge that comes your way.
• Scrum Master certification (CSM, PSM) is like icing on the cake. Bring it on!

If you're fuelled by a passion for Agile, thrive in a dynamic and collaborative environment, and are eager to unleash your Scrum Master superpowers, this is the perfect opportunity for you! Join us on our quest to deliver unrivalled value, empower teams, and make a positive impact. If you love startups or have experience working with startups, we would be a match made in tech heaven. Apply now!

Note: We love enthusiasm, but please ensure if you do not possess the required experience or skills mentioned above, kindly refrain from applying, as resumes not fitting the specified qualifications will be automatically rejected.

Thank you for your understanding.. Good luck!

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• Strong first principles
• Hustle! We're young, lean, and in our early days. You'd have to set up your own shop, work with design customers to find generalizable use cases, and build them out.
• Ability to collaborate with cross-functional teams to build and ship new features
• At least 2-6 years of experience with primary exp in Python
• Must have skills - Flask / Django, RESTful Web Services, Database SQL / NoSQL
• The preferred Location is Bangalore but is also flexible with PAN India.
• Would require candidates from Tier 1 & 2 Companies or Tier 1 & 2 Colleges preferably.
• Proficient experience of back-end programming language - Python
• The preferred Location is Bangalore but is also flexible with PAN India.
• Would require candidates from Tier 1 & 2 Companies or Tier 1 & 2 Colleges preferably.

• Team Name - SDET
• Skills and Stacks - Java, Spring boot, Mysql, AWS stack, HTTP/GRPC
• Project 1 line description -Will be required the folks to close the P0 E2E automation