UI/UX Designer

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

You will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.

WordPress Developer duties and responsibilities :-

- Designing and implementing new features and functionality

- Establishing and guiding the website's architecture

- Ensuring high-performance and availability, and managing all technical aspects of the CMS

- Helping formulate an effective, responsive design and turning it into a working theme and plugin.

- Generating WordPress themes and plugins.

- Conducting website performance tests.

- Troubleshooting content issues.

- Conducting WordPress training with the client.

- Monitoring the performance of the live website

- WordPress Developer requirements and qualifications :-

- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery

- Experience building user interfaces for websites and/or web applications

- Experience designing and developing responsive design websites

- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.

- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers

- Ability to convert comprehensive layout and wireframes into working HTML pages

- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)

- Proficient understanding of code versioning tools such as Git, SVN, and Mercurial

- Strong understanding of PHP back-end development

Job Description

MangoApps is looking for a Senior QA - Mobile for our Enterprise SaaS platform/product. Working as part of the Engineering team, and with a goal to provide a world-class customer experience consistently, you will take up the complete end-to-end ownership of the native mobile apps (both iOS and Android). You will collaborate with Product Managers, Engineering Managers, and other stakeholders to achieve the release objectives. You will drive all stages of the test management - the development and execution of test plans, test strategy, estimation, test execution, defect management and test report.

You will bring a customer centric mindset to be able to look at the product from different angles, with different perspectives and test it with different expectations. Your ultimate aim is not to find bugs but to make the product qualitative. You will build a great understanding of the product and test it while considering different factors like functionality, performance, security and be the detective who owns the big responsibility of signing the product as “TESTED”.

Responsibilities:

• You bring a strong understanding of Android and iOS app development, as well as experience with both manual and automated testing with different mobile devices - OS combinations with different configurations.
• Develop and execute comprehensive test plans and test cases for mobile applications on iOS and Android platforms, ensuring thorough coverage of all features and functionalities to ensure optimal performance and user experience.
• Design and implement complex test scenarios to validate application behaviour under various conditions, including edge cases and boundary conditions.
• Lead the creation of large testing data sets to simulate real-world scenarios and ensure robust testing coverage.
• You will collaborate closely with cross-functional teams to identify, document, and resolve issues, as well as implement robust testing strategies to meet our high standards of quality.
• Conduct regular regression testing to identify and address potential issues introduced by new developments or changes.
• Document and prioritize defects using bug tracking systems and work closely with development teams to ensure timely resolution.
• Experience with testing specialties such as compatibility, performance, security to ensure the quality of mobile applications across different dimensions, ultimately delivering a superior user experience.
• Generate detailed test reports summarizing test results, defect metrics, and overall product quality, and share findings with stakeholders to provide visibility into project status and quality assurance efforts.
• Knowledge of automation and developing automated test scripts and frameworks for improved mobile app performance would be a bonus.

Requirements:

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience in mobile QA testing, preferably in an enterprise environment.
• Strong understanding of mobile testing methodologies, tools, and best practices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven ability to work independently and prioritize tasks in a fast-paced environment.
• Experience in Test case management tools and with CI/CD tools like Gitlab.
• Proficiency in writing clear, concise, and comprehensive test cases and test scripts.

Benefits:

We are a young organization and growing fast. Along with the fantastic workplace culture that helps you meet your career aspirations; we provide some comprehensive benefits.

• Comprehensive Health Insurance for Family (Including Parents) with no riders attached.
• Accident Insurance for each employee.
• Sponsored Trainings, Courses and Nano Degrees.

About You:

• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
• Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
• Entrepreneurial: You thrive in a fast-paced, changing environment and you’re excited by the chance to play a large role.
• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
• Thrive in a start-up mentality with a “whatever it takes” attitude.

Requirement:

• Min 2-3 Year Experience. Preferably in the E-commerce domain. 
• Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
• Strong hold on PHP and preferably good knowledge of Python
• Experience with JavaScript/JQuery
• Ability to do software design for a enterprise web application
• Working knowledge of a MVC front-end framework
• Proficient in HTTP protocol, REST APIs, JSON
• Ability to do database design and modeling
• Proficient in OOPS concepts and writing code using classes
• Ability to write modular and clean code

Role:

• Software Development of various product line 
• Creation web-services and optimization for existing and new feature rollouts
• Collaborate with Product Managers and design solutions 
• Develop very high sense of ownership, the zeal to build scalable applications
• Build customer facing technology product 
• Individual Contributor

Urgent Hiring Alert

Greetings From INFOX Technologies,

We are seeking a full time/Part time , React.JS Developer to join our team at INFOX Technologies.

Prefers Candidates Residing Kerala

Qualification: BCA,BSC,BTECH

Experience: min 1 Year

Interested candidates can share your resume..

Job Description:

In this role, you will:

• Be responsible for building APIs, coding, documenting and maintaining scalable web/mobile applications in a fast-paced environment
• Be involved in conceptualization of IOT product features & AI Model Integrations, designing, development and debugging in the real-time environment
• Collaborate with multiple stakeholders to deliver products in an agile environment
• Continuous Integration and Continuous Deployment

Required Skills :

• Good understanding of Data Structures &Algorithms with strong analytical skills.
• Deep understanding of javascript and web fundamentals like HTML, CSS3, Boostrap 3, SDKs, cookies, Sockets,
• Experience in programming languages: nodejs, python, java, Angular/React JS,
• Knowledge of Relational and Non-relational Databases and Cache like MySQL, Mongo, Elasticsearch, Redis etc
• Knowledge of RESTful paradigms and to experience building/consuming APIs, microservices & system design architecture
• Experience in client side technologies like JavaScript, jQuery, Typescript and React JS.
• Good in Building UI/UX of web application and integration of backend and frontend
• Capable of hosting AI model on AWS cloud by developing APIs

Desired Skills:

• Ability to break complex projects into modules and propose effective solutions in view of capabilities of existing platforms and infrastructure.
• Experience in managing build/deployment pipelines for continuous integration and continuous delivery to improve the quality and availability of products & services.
• Understanding of cloud architecture and cloud deployments - AWS SQS, Lambda, EC2, S 3, Azure, other cloud technologies