Reconciliation - Sr. Associate

Identify and generate new leads through calls, emails, and networking • Understand the client requirements and pitch the product to the customer accordingly. • Maintain good relationships with existing clients. • Schedule meetings or product demos with interested customers. • Conduct the demoes with the prospective customers either virtually or on field. • Follow up on leads and close sales deals • Achieve monthly targets • Maintain records of sales activities and customer interactions • Work closely with the sales and marketing team

Our team builds Grid, our internal platform powering several process improvement tools for the company’s internal operations. We are hiring a Senior Full-Stack Engineer to serve as the technical core of Grid. You will be responsible for the platform's architectural integrity—managing robust infrastructure, database design, and CI/CD pipelines rooted in traditional web development excellence. In this role, you will provide critical technical oversight and mentorship, ensuring that all code (including contributions assisted by AI tools) meets our standards for scalability, security, and maintainability.

Key Responsibilities

• Core Architecture & Maintenance: Design and maintain scalable platform architecture, database schemas, and modular APIs built on solid engineering foundations.
• Infrastructure & Systems Integrity: Own the dev, staging, and production environments; maintain reliable CI/CD pipelines, version control standards, and database migrations to ensure production stability.
• Technical Guidance & Quality Assurance: Establish code quality standards, lead rigorous code reviews, and provide technical oversight for features developed by the team (including AI-assisted development) to guarantee stability and security.

Qualifications

• Experience: 3-5 years of comprehensive full-stack software development experience with a strong foundation in backend systems and database design.
• Technical Skills: Deep expertise in SQL/NoSQL database design, API design (REST/GraphQL), complex Git workflows, and CI/CD/DevOps practices.
• Engineering Leadership: Demonstrated ability to mentor engineers, enforce code quality, and maintain high standards within a high-velocity environment.
• Modern Development Proficiency: Experience integrating and managing AI-driven coding tools within a traditional professional software development lifecycle.

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
• Identify, diagnose, and troubleshoot technical issues and problems.
• Categorize, record, and manage reported queries and provide appropriate solutions.
• Assist users with problem identification and resolution.
• Advise users on the appropriate course of action for reported issues.
• Monitor incidents and service requests from initial reporting through final resolution.
• Escalate unresolved or complex problems to the appropriate level of support when required.
• Provide basic online security guidance and technical support to end users.
• Manage one or more customer service/support functions as assigned.
• Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
• Receive and handle service requests in accordance with established procedures.
• Promptly assign and route support calls and tickets to the appropriate teams.
• Log incidents and service requests and maintain accurate and relevant records.
• Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
• Identify and classify incident types and service interruptions.
• Record incidents and categorize them based on symptoms, root causes, and resolutions.
• Support day-to-day operational requirements during changes while minimizing service disruptions.
• Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
• Maintain a typing speed of at least 45 WPM.
• Perform basic hardware and software troubleshooting.
• Demonstrate a good understanding of current operating system functionality.
• Possess a basic understanding of computer hardware.
• Demonstrate proficiency with Microsoft products and applications.
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Skills & Qualifications

Technical Skills

• Good understanding of IT Service Desk and technical support processes.
• Knowledge of ITIL processes and best practices.
• Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
• Working knowledge of Active Directory.
• Experience with Microsoft Office 365.
• Knowledge of account provisioning and account creation.
• Basic understanding of computer hardware and peripherals.
• Basic knowledge of Microsoft Teams and Outlook.
• Good understanding of Windows operating systems and common desktop applications.

Professional Skills

• Excellent verbal and written communication skills.
• Strong customer service and customer-handling skills.
• Ability to diagnose problems and provide effective solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple incidents and service requests.
• Ability to follow established IT Service Desk procedures and guidelines.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and accurate documentation skills.

Experience

• 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

• B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
• Bachelor of Computer Applications (BCA); or
• B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

• Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
• Commitment to maintaining information security and confidentiality.
• Ability to meet defined service levels and provide timely support to end users.

We are seeking a skilled MEAN Stack Developer to join our dynamic development team. In this role, you will be responsible for designing, developing, and maintaining robust and scalable web applications using the MEAN stack technologies: MongoDB, Express.js, Angular, and Node.js. The ideal candidate will have a solid understanding of front-end and back-end development, with a keen ability to integrate various components of the stack effectively.

Important to Note:

• We conduct in-person interviews and kindly ask that you do not request a Skype, online, or phone interview.
• Interviews will be conducted at our office in Sector 63, Noida. Selected candidates will be invited for a written test and a face-to-face interview.
• We kindly request that only candidates who are willing to work from our office apply, as we do not offer work-from-home opportunities.

Key Responsibilities:

• Build secure and performant web services and components.
• Build and maintain new, high impact functionality in various ongoing projects.
• Collaborate with fellow team members on priorities, specifications, and feature implementation.
• Evaluate new technologies and techniques to improve how we operate.
• Craft well-documented, reusable, and testable code.
• Build and maintain new, high impact functionality invarious ongoing projects.
• Be a part of the team's on-call rotations.

Required Skills & Qualification:

• At least 2+ years of experience in NodeJS with understanding of isomorphic JavaScript
• Angular 8 plus, React Experience
• Strong experience backend development
• Strong CS fundamentals
• Knowledgeable in building loosely coupled, highly cohesive code
• Experience designing APIs for consistency, simplicity, and extensibility.
• Have worked in an agile shop with a strong emphasis on rapid prototyping and rigorous A/B testing
• Developing and maintaining core libraries, services and/or platforms written in Node.js
• Experience with AWS services
• Experience with SQL, Lite SQL, Mongo

What We Offer:

• Competitive Compensation: Enjoy a salary and benefits package that recognizes your talents and contributions.
• Innovative Workspace: Work with cutting-edge technology in a dynamic, forward-thinking environment.
• Comprehensive Health Coverage: Benefit from group health insurance that ensures your well-being.
• Extra Earnings: Receive additional salary for any extra work hours.
• Rewarding Excellence: Benefit from annual and quarterly cash rewards celebrating your hard work.
• Birthday Celebrations: We celebrate your birthday with a cake and cash gifts, so you can treat yourself in your own way.
• Fair Opportunities: Experience a work environment where hiring and promotions are based on merit, free from favouritism.
• Surprise Loyalty Benefits: Enjoy unexpected perks and rewards as a token of our appreciation for your dedication and commitment.
• Paid Breaks: We provide 2 paid breaks during work hours to help you avoid long periods of sitting. These breaks are designed to keep you refreshed and energized throughout the day, promoting overall well-being and productivity.
• Guaranteed Rest: 36 Off days! Receive 21 days of paid leave plus 15 festive and gazetted holidays each year, ensuring ample time to rest and maintain a healthy work-life balance.
• Work Days: Our working hours are Monday to Saturday, from 8:30 AM to 5:30 PM. Enjoy Sundays off to recharge and relax.
• Growth and Development: Benefit from individualised learning plans and professional development opportunities to grow alongside the company.
• Team Spirit: Thrive in a supportive and collaborative team culture that values every member.

Please do not apply if you are looking for a work-from-home opportunity. We only work from the office. Interviews will be conducted at our office in Sector 63, Noida. Selected candidates will get a call for FACE-TO-FACE Interview and Written Test.

Position: Relationship Manager – Home Loan

Bank: Axis Bank

Location: Andheri / Thane, Maharashtra

CTC: Up to ₹3.5 LPA

Age: 25 to 27 years

Experience Required:

Only candidates with prior Home Loan sales experience

Preferably from BFSI or NBFC background

Interested candidates can apply with updated resumes.

• Responsible for requirements understanding, propose architecture, detailed design,
• development and timely deliverables with the highest quality standards.
• We are looking for Product creators who can work with minimum inputs from business and are able to deliver products quickly and with quality.
• This person should have worked in Enterprise class product from scratch.
• Start-up experience would be highly desirable.
• Tech Stack: React.js, HTML, CSS, AWS, MySQL, Razor Pay, Google Analytics, SEO, Dev Ops, CI/CD Pipeline

Key Responsibilities

• There are two main responsibilities of the role:
  • to increase the overall top line by increasing the application rate(optimizing the funnel) 
  • ensuring more users are retained post the first consumption cycle. 
• Create and refine effective programs that leverage tenure and customer behaviour data, and include a mix of triggered and targeted campaigns.
• Identify key, measurable metrics for Customer lifecycle programs with a focus to test and scale rapidly.
• Create, implement and optimize daily/weekly/monthly campaigns and user journeys (retention and reactivation - both automated and not automated)
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research through surveys and talking directly with customers. 
• Experiment across the whole retention & re-activation funnel constantly looking for maximum impact on DAU (daily active users)
• Brainstorm new ways of segmenting potential customers and means of communication, leading to quick-test pilots with clear measurable outcomes