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Responsibilities
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
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1. Preparing and implementing project plans.
2. Structural analysis & Design,engineering drawings.
3. Ability to work on deadlines and within budgets
4. Preparing monthly and daily reports detailing progress on engineering procurement.
5. Quality Assurance and Quality control.
6. Problem-solving skills
7. Excellent verbal and written communication skills
8. Negotiating, supervisory and leadership skills
9. Complete knowledge of relevant legislation.
10. liaising with Architect, electrician, plumber, and painter and subcontractors
11. Analyze the results of tests on building materials, such as concrete, wood, asphalt, or steel, for use in particular projects
12. Highly flexible with the ability to work independently or within a team environment
13. Preparing a Reconciliation statement based on Quality of materials received, Quality of materials use and calculate the materials wastage.
14. Excellent knowledge of design and visualizations software such as AutoCAD, Civil 3D or similar.
15. Proficiency in site layout, grading, utility design, erosion control, pipelines, water and sewage systems and waste disposal units
16. Over seeing periodical repairs/ renovations, maintenance works in the existing branches and group companies.
17. Experience in store purchase of Raw materials.
18. Worked with subordinates of Plastering, Brick work, Shuttering, Execution, Blog building,
Concreting, Leveling, waterproofing, Labor control and Interior work
19. Willingness to travel and work in different locations when required.
As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.
Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.
Key Responsibilities:
- Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
- Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
- Suggest strategies and actions to be taken based on interactions with customers.
- Take leadership on all customer relationships and play a major role in creating a positive brand impression.
Requirements:
- Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
- Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
- Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
- Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.
- Asp.Net Core
- Microservices
- An added advantage to a candidate who has familiarity with PostgreSQL / MySQL
Job Responsibilities
- Design, build and maintain software applications.
- Write well-designed, testable, efficient code by using best software development practices.
Byju’s, Ola Cabs, Dunzo, Swiggy, Zomato, Uber.
What is common across all of these shining stars of Indian Startup World? They are the most valued startups of the country. True. They are Unicorns or Soonicorns. That’s also true. They are changing the game and consumer behavior in their respective segments. Correct!
But there is one small detail common across these. CupShup was fortunate enough to partner with all of these brands during nascent/early stages of their journey and we are still helping them reach their audience pan India!
CupShup, a 7 year old RoI-focused growth partner to startups and brands like HUL, Marico, SBI, ICICI, have been a major contributor in scaling the biggest names in the startup world. We are proud to contribute in our small way in taking these brands to its target audience in an innovative way and make a name for ourselves to rely upon in the process. We are a 200 member team spread across 12 cities of the country which specializes in scaling up the brands quickly. CupShup is a 360 degree growth partner with offerings across Creative, Digital and Offline marketing that provides a seamless planning, marketing budget allocation and execution to reach brand goals. CupShup has helped more than 300 brands scale up to its potential across the country and currently we are scaling up a cohort of 45 brands.
We need more hands on the deck! People who are fascinated by the entrepreneurial zeal that has gripped our country and hustle that goes behind the scenes. If you are a hustler who wants to understand and be part of the sea change that India is witnessing and wants to be a part of a dynamic team.
CupShup is on a mission to brew innovation and delight all stakeholders, i.e., Clients, Employees, and Partners by creating value at each stage of their journey. Join us to create the tomorrow that we all will be proud of. Let’s brew Innovation!
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Analysing different ad platform (Google Search, GDN, UAC, Video Ads, Facebook, Affiliate Channels) performance metrics
- Analyzing external and internal customer data using database queries (SQL, Access), spreadsheet (Excel) models, web analytics tools (Adobe / Omniture), statistical analysis tools, and campaign management software tools.
- Evaluating customers’ online behavior and provides insights and recommendations for further enhancements to the guest experience.
- Analyzing A/B and Multivariate tests, communicating results and providing recommendations.
- Creating PowerPoint presentations that provide market and consumer insights to other marketing and sales departments.
- Advising other marketing functions (App/ website, online/ offline advertising, brand, performance) as the knowledge owner for customer and market data.
- Providing actionable overall market and customer insights to address key strategic questions.
Desired Candidate Profile
What you need to have:- Experience in advanced analytic and statistical techniques related multivariate and A/B testing, digital revenue attribution, customer segmentation, and marketing effectiveness
- Proficient in marketing research and statistical analysis
- Excellent analytical skills and a high degree of business acumen
- Strong organizational, communication and presentation skills
- Proven ability in handling concurrent projects with attention to detail and accuracy
- Deep understanding of Google Analytics and Mixpanel
- Experience building and automating management level reporting
- Mastery of the following analytical tools: modeling and reporting in Excel/ Access and SQL
- Proficiency in Microsoft Office Suite Preferred
We are looking for an experienced and knowledgeable SEO (Search Engine Optimization) Manager to join our Marketing team! As a SEO Manager you will be responsible for planning, implementing and managing our SEO strategy. As our online presence is extremely important for the success of business, your position will play a huge role in driving our business' growth and success.
- Develop and provide reporting daily/weekly/monthly reporting on the health of SEO.
- Plan, develop and implement our SEO strategy
- Work towards organic search optimization and ROI maximization
- Regularly perform thorough keywords research
- Identify key SEO KPIs
- Prepare and present reports regularly
- Identify problems and deficiency and implement solutions in a timely manner
- Suggest improvements in process and productivity optimization
- Collaborate with web developers and marketing team
- Stay up to date with the latest SEO and digital marketing latest trends and best practices
Requirements & Qualifications:
- 3 years of experience as SEO Manager or similar role, , ideally in an enterprise level capacity
- 3 years of experience in planning and implementing a successful SEO strategy, , ideally in an enterprise level capacity
- Proven success in SEO
- Familarity with Google Console and other such tools
- 5 years of experience web analytics, marketing, and business development
- Familiarity with HTML, CSS, JavaScript
- In- depth knowledge of research principles and methods and experience in analyzing data
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team Player
- Good time-management skills
- Great interpersonal and communication skills










