SDET Engineer

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?

Search

Job Title : SAP ABAP Technical Consultant

Experience : 17 Years (12+ Years Relevant)

Location : Bengaluru

Work Mode : Full-Time | UK Hours

Mandatory Skills :

ABAP RICEFW, OData & SAP Gateway, ABAP on HANA (CDS, AMDP), Debugging & Performance Optimization.

Good-to-Have : SAP BTP (CAP), SAP PI/PO or CPI, ABAP Workflow, RESTful ABAP Programming.

Key Responsibilities :

• Design, develop, and customize ABAP programs to enhance SAP functionalities.
• Build and optimize ABAP on HANA objects (CDS Views, AMDP).
• Handle data migrations, integrations, and OData services for Fiori apps.
• Develop RICEFW objects and collaborate on BTP/CAP extensions.
• Ensure compliance with SKAT and Nordic localization requirements.

Required Skills :

• Strong expertise in ABAP RICEFW development (Reports, Interfaces, Conversions, Enhancements, Forms).
• Hands-on experience with OData services & SAP Gateway for Fiori applications.
• Proficiency in ABAP on HANA (CDS Views, AMDP, performance optimization, advanced debugging).
• Experience in data migration & third-party integrations.
• Knowledge of BTP extensions (CAP) and modern SAP development frameworks.
• Familiarity with SAP PI/PO or CPI for system integrations.
• Understanding of SAP Workflow solutions and RESTful ABAP Programming Model.
• Ability to ensure compliance & localization (SKAT, Nordic tax authority standards).

We are seeking a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will be responsible for analyzing business processes, identifying improvement areas, and supporting data-driven decision-making through insights and documentation.

Job Title: Senior AIML Engineer – Immediate Joiner (AdTech)

Location: Pune – Onsite

About Us:

We are a cutting-edge technology company at the forefront of digital transformation, building innovative AI and machine learning solutions for the digital advertising industry. Join us in shaping the future of AdTech!

Role Overview:

We are looking for a highly skilled Senior AIML Engineer with AdTech experience to develop intelligent algorithms and predictive models that optimize digital advertising performance. Immediate joiners preferred.

Key Responsibilities:

• Design and implement AIML models for real-time ad optimization, audience targeting, and campaign performance analysis.
• Collaborate with data scientists and engineers to build scalable AI-driven solutions.
• Analyze large volumes of data to extract meaningful insights and improve ad performance.
• Develop and deploy machine learning pipelines for automated decision-making.
• Stay updated on the latest AI/ML trends and technologies to drive continuous innovation.
• Optimize existing models for speed, scalability, and accuracy.
• Work closely with product managers to align AI solutions with business goals.

Requirements:

• Minimum 4-6 years of experience in AIML, with a focus on AdTech (Mandatory).
• Strong programming skills in Python, R, or similar languages.
• Hands-on experience with machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Expertise in data processing and real-time analytics.
• Strong understanding of digital advertising, programmatic platforms, and ad server technology.
• Excellent problem-solving and analytical skills.
• Immediate joiners preferred.

Preferred Skills:

• Knowledge of big data technologies like Spark, Hadoop, or Kafka.
• Experience with cloud platforms like AWS, GCP, or Azure.
• Familiarity with MLOps practices and tools.

How to Apply:

If you are a passionate AIML engineer with AdTech experience and can join immediately, we want to hear from you. Share your resume and a brief note on your relevant experience.

Join us in building the future of AI-driven digital advertising!

Are you ready to wield your programming prowess to revolutionize the realm of healthcare, directly impacting lives and shaping the future?

basys.ai, a trailblazer in healthcare technology, is on the lookout for a seasoned Senior Software Development Engineer (SDE II) to join our dynamic team. If you have 3-5 years of hands-on experience and a hunger for innovation, this is your golden ticket to make a real difference!

About Merito :-

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.

About the role :-

Do you have a mind that is both analytical and creative? Are you fascinated by how people use products and technology? We are seeking a Conversion Rate Optimization Specialist who embraces the combination of form and function. This individual is an experienced, data-driven professional focused on helping to evaluate and craft conversion-centric, digital strategies & experiences to help improve the metrics that matter most to business.. You should have a strong understanding and hands-on experience with A/B testing, website analytics and the UX conversion strategies & tactics that help drive performance and insights.. You’ll be working alongside a team of delightful designers, developers and digital media professionals to help deliver optimization programs .

KEY RESPONSIBILITIES :-

● Create and execute deliverables that help inform the ideal experiences for users. This could include items such as website audits, web analytics reviews, user journeys analysis, heuristic reviews, wireframes, information architecture reviews, task flows, user scenarios and persona development.

● Design, build and execute split testing, multivariate testing and other testing approaches for websites, emails and landing page

● Identify and test new technologies and practices to improve conversion rate and consumer engagement

● Use analytics platforms and other tools to monitor and analyze the outcomes from the tests

● Manage and optimize landing pages, website calls-to-action (CTAs), and lead-generating forms

● Collaborate with teams responsible for blogging, email, social media, in order to optimize each conversion path

● Increase conversion rates and drive marketing-qualified leads for our sales team

● Create design, content and development guidelines based on findings from winning tests

● Maintain a constant awareness of all competitor and industry activity.

QUALIFICATIONS AND EXPERIENCE :-

● Proficiency in using Google Analytics (Google Analytics Individual Qualification is a plus)

● Understand best practices for UI and UX for websites, applications, mobile, and desktop

● Hands-on experience using A/B testing tools (Google Optimize, Optimizely, VWO, etc.)

● Understand the importance of statistical significance when analyzing experiment results

● Ability to multitask and coordinate with multiple stakeholders

● Strong interpersonal and communication skills

● Critical-thinker and problem-solver

● Self-motivated and driven with a willingness to learn and constantly expand knowledge and skills

About Us

Our client is the ultimate secure platform to trade popular cryptocurrencies and earn an interest up to 17% p.a. on your crypto holdings. 

We offer  trading with the lowest fee in the market and offer the highest interest on your crypto assets to help compound your wealth, all on a single platform.

With our all-in-one trading and investment solutions, we empower users to navigate the crypto-verse.

Job Location: Bangalore

Role & Responsibilities

• 4+ years of recent hands-on coding and in-depth knowledge of building applications in the python framework.
• Have in-depth knowledge of development in Django framework, hands-on experience in working with WebSockets, deploying and managing applications in AWS.
• Have hands-on experience in working with storage, server, and client technologies
• Have testing, and debugging skills, and have experience in working with git, aws.
• Solid OOP and software design knowledge – you should know how to create software that’s extensible, reusable, and meets desired architectural objectives.
• Work with the product team to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
• Dive into difficult problems and successfully deliver results on schedule.
• Can take ownership of end to end system
• Firefight with the production issues
• Experience in a peak performance organization, preferably a tech startup

Job Description for Marketing Manager:

Must have experience with an IT Service Based Company

Mandatory Skills: PPC, Google paid campaign

Exp -4-6

Budget- 6-7lpa

• Managing all marketing for the company and activities within the marketing department.
•  Developing the marketing strategy for the company in line with company objectives.
•  Coordinating marketing campaigns with sales activities.
• Experienced in handling multiple ad campaigns over google, Linkedin, and social accounts
•  Overseeing the company’s marketing budget.
•  Creation and publication of all marketing material in line with marketing plans.
•  Planning and implementing promotional campaigns.
•  Manage and improve lead generation campaigns, measuring results.
•  Overall responsibility for brand management and corporate identity Preparing online and print marketing campaigns.
•  Monitor and report on the effectiveness of marketing communications.
•  Creating a wide range of different marketing materials.
•  Working closely with design agencies and assisting with new product launches.
•  Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
•  Analyzing potential strategic partner relationships for company marketing.