UI Designer

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Experience: 2–6 Years

Location: [Bangalore]

Employment Type: Full-time/ WFO

Notice - 30 days

Role Overview

We are looking for a skilled and motivated .NET Developer with 2–6 years of experience to join our dynamic team. The ideal candidate should have a strong foundation in .NET technologies, relational databases, and cloud-based application development. You will be responsible for designing, developing, and maintaining scalable, secure, and high-performance applications while collaborating with cross-functional teams in an Agile environment.

Key Responsibilities

• Design, develop, and maintain applications using .NET technologies.
• Work extensively with relational databases and optimize SQL queries for performance.
• Develop and maintain API-driven solutions and integrate with ETL/data warehouse environments handling large volumes of data.
• Apply Object-Oriented Programming (OOP) principles and design patterns to build scalable and maintainable solutions.
• Develop, migrate, and deploy applications in Microsoft Azure Cloud (Managed SQL, VMs, containerized architecture).
• Write and optimize SSAS queries for analytics and reporting.
• Collaborate with Product Owners, Architects, and QA in an Agile development environment (Scrum/Kanban).
• Participate in code reviews, sprint planning, and daily standups to ensure high-quality deliverables.
• Implement best practices in security, performance, and cloud-native development.
• Build and maintain frontend components using Angular frameworks (2–3 years preferred).

Required Skills & Qualifications

• 2–6 years of experience in software development using .NET technologies.
• Strong understanding of OOP concepts and design patterns.
• Hands-on experience with SQL, data warehouses, ETL pipelines, and high-volume data processing.
• Proven experience in API development and integration.
• 3–5 years of experience in Azure Cloud with cloud-native development and application migration.
• Proficiency in Azure services: Managed SQL, VMs, container-based deployments.
• Experience with SSAS query writing and optimization.
• 2–3 years of experience in frontend development with Angular frameworks.
• Familiarity with Agile methodologies and collaboration tools (JIRA, Azure DevOps, Git, etc.).
• Strong problem-solving skills, attention to detail, and ability to work independently as well as in a team.

Good to Have

• Experience in Azure DevOps CI/CD pipelines.
• Knowledge of other cloud providers (AWS, GCP) is a plus.
• Exposure to performance tuning, monitoring, and troubleshooting in cloud-hosted applications.

Education

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

Job Description: AutoCAD Draftsman

Position Overview:

We are seeking a skilled AutoCAD Draftsman with a minimum of 2 years of professional experience to join our team. The ideal candidate will have proficiency in AutoCAD software and a strong understanding of drafting principles. The AutoCAD Draftsman will be responsible for creating detailed technical drawings and plans based on specifications provided by architects, engineers, or designers.

Responsibilities:

1) Utilize AutoCAD software to create accurate and detailed technical drawings, plans, and blueprints.

2) Interpret sketches, drawings, and specifications provided by architects, engineers, or designers.

3) Collaborate with architects, engineers, and other team members to understand project requirements and objectives.

4) Prepare drawings and plans according to project specifications, ensuring adherence to industry standards and regulations.

5) Review drawings for accuracy, completeness, and compliance with design standards and specifications.

6) Make necessary revisions to drawings based on feedback from team members or clients.

7) Maintain organized files and documentation of all drawings and plans.

8) Assist in the preparation of project estimates and material lists as needed.

9) Stay updated on advancements in AutoCAD software and drafting techniques.

Qualifications:

* Minimum of 2 years of professional experience as an AutoCAD Draftsman.

*Proficiency in AutoCAD software and other drafting tools.

*Strong understanding of drafting principles, techniques, and standards.

*Excellent attention to detail and accuracy.

*Ability to interpret technical drawings, sketches, and specifications.

*Good communication and collaboration skills.

*Ability to work effectively both independently and as part of a team.

*Time management skills and ability to prioritize tasks effectively.

*Knowledge of building codes, regulations, and industry standards.

*Bachelor's degree or diploma in drafting, engineering, architecture, or related field preferred.

Additional Information:

This is a full-time position based in Bangalore.

Competitive salary and benefits package offered.

Opportunities for professional development and advancement within the company.

Hi All,

We are looking for FULL STACK- JAVA Professionals @ Winsoft Technologies (I) Pvt Ltd

Experience - 4+ Years relevant

Location     - Pune (Remote working facility available)

Benefits      - Competitive CTC and other rewarding benefits

What we are looking for -

• Full-stack developers to be a part of our high-performance team.
• You will work from requirements drawn up by Product Managers and Senior Developers to devising top-notch visualization using SVG graphics, Angular, and React JS.
• Collaborate with highly specialized engineers for building microservices with polyglot persistence.
•  
•  

Technology Stack-

Must-Have Expertise in Java, Spring Boot, Rest API, ReactJs, Angular JS 2+, PostgreSQL, multithreading

Desirable Skills - ELK Stack (ElasticSearch, Logstash, Kibana), D3, Angular 8, JMS (Kafka or ActiveMQ), SNMP, Shell Scripting, Git, Redis, Docker

If you are interested in an exciting role with learning and rewards, do apply. 

As a Senior Tech Lead:

You will be part of a thought leadership team that will design and develop the leading cyber security solution that protects digital assets of corporations such as Apple & the US Federal Govt.  This solution used by global Fortune 100 corporations will be massively scalable to secure their Global networks

You will bring to the table:

Domain: Networking and Network Security

Primary Skills: Java, Spring & Hibernate

Secondary Skills: Any one of Python / Java Script / Angular JS / Shell / ANTLR / Groovy

Expertise        

-           Excellent skills & experience in Java, Spring & Hibernate

-           Minimum 2 years of Experience in Networking and Network Security domain

-           Any Scripting language - Python / Java Script / Angular JS / Shell / ANTLR / Groovy

-           Strong object-oriented design skills, data structures, algorithms, and design patterns.

-           Tools Pivotal / GitHub / Jenkins 

-           Good to have Database design and management experience.

What you will do…

-           You will be hands on, writing high quality code and ensuring on-time delivery.

-           Provide guidance on software design, architecture, and interface choices.

-           Design highly scalable, reliable, secure and fault tolerant systems with minimal guidance.

-           Mentor engineers on design, coding, and troubleshooting.

-           Analyse requirements, problems and solve them with the best solution.

-           Create platforms, reusable libraries, and utilities wherever applicable.

-           Work in cross-functional team, collaborating with peers during entire SDLC.

-           Work as part of a team to solve complex technical problems.

-           Support customer queries, escalations, to keep high customer satisfaction.

About Benison

Benison Tech is a niche technology company that has been appointed by Intel, Broadcom, CISCO, Checkpoint, and Marvell to collaboratively spearhead the next generation Network Security, 5G and Wireless technologies. We help our mutual customers get to market faster by applying our core technical brilliance in solving complex engineering problems.

We work with the world leading technology companies in the latest bleeding edge technologies from 5G enablement to real-time ML based network security systems.

Our interview process isn’t easy, but necessary to ensure that we are a fit for each other. You will be working in a dynamic fast paced environment on cutting edge technologies, so roll up your sleeves and get ready for the challenge. We need people who are drawn to technology challenges rather than work in a plush corporate role.

You are a fit for Benison if

1. You want to work in the technologies of the future… Network Security, Cloud technologies, 5G and WiFi6.
2. You have a deep-rooted desire to learn new technologies.
3. You are driven by the passion of solving complex problems.
4. You want to work with some of the best minds in the industry

• Preparing JD understanding the needs of hiring manager as well to ask questions that will help you identify the right candidate(s).
• Screen for basic competence of candidates against a technical job description
• Responsible for full-cycle recruiting: interview, offer, negotiation and close candidates for assigned requisitions.
• Identify & Sourcing candidates through various channels Job boards, LinkedIn, cold calls, Technology forums, as well as the database acquired and Buddy referrals as per the requirements of the company standards.
• Generate Recruitment Dashboard periodically & Maintain MIS. on Talent Acquisition activities
• On boarding of new joiners
• Support and advise on HR policy, ensure compliance to the company's policies.
• Serve as an escalation point for personnel and employee relations issues.
• Handling HRMS.
• Update management on a variety of matters including absence, poor performance and manage terminations
• Research attrition/retention, analysing trends thorough headcount and exit data and recommending appropriate course of action.
• Leave and Attendance management Organise Corporate events and other employee engagement activities
• Organise Corporate events and other employee engagement activities