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Senior Dialer Manager – DMS Process
Senior Dialer Manager – DMS Process
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Senior Dialer Manager – DMS Process

Mayank choudhary's profile picture
Posted by Mayank choudhary
8 - 16 yrs
₹11L - ₹17L / yr
Pune
Skills
Dialer

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Talent Pro

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We are looking for a skilled DevSecOps Engineer who can help design, automate, and secure cloud-native platforms for healthcare and life sciences clients. The ideal candidate will have hands-on experience with cloud security, infrastructure automation, CI/CD pipelines, compliance controls, and platform operations in regulated environments.


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If you're passionate about technology and want to work on impactful projects, we'd love to hear from you!


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We are seeking a Lead – Monitoring professional to lead infrastructure, cloud (Azure/AWS), and synthetic monitoring initiatives.

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Mandatory Skills :

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Key Responsibilities :

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Good to Have :

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Note :

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Nice to Have (Bonus Points)

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World’s largest edutech and financial services organizations use our product to drive their sales execution.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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