Cutshort logo
Talent Pro  logo
Senior Dialer Manager – DMS Process
Senior Dialer Manager – DMS Process
Talent Pro 's logo

Senior Dialer Manager – DMS Process

Mayank choudhary's profile picture
Posted by Mayank choudhary
8 - 16 yrs
₹11L - ₹17L / yr
Pune
Skills
Dialer

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Talent Pro

Founded :
2024
Type :
Services
Size
Stage :
Bootstrapped

About

N/A

Company social profiles

blog

Similar jobs

MyOperator - VoiceTree Technologies
Noida
1 - 2 yrs
₹3L - ₹5L / yr
Customer Success
Key account management
Account Management
Client Management
Customer Retention
+8 more

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

 

Key Responsibility Area:

  • Revenue growth from existing accounts
  • Timely renewals and contract retention
  • Own end-to-end revenue responsibility for assigned accounts
  • Account expansion through up-sell and cross-sell
  • Churn reduction and risk mitigation
  • High CRM hygiene and data accuracy
  • Customer satisfaction and relationship management
  • Customer CSAT, Social Media Reviews


Requirements:

  • Graduate and over with excellent oral and written communication skills.
  • At least 1-2 Year(s) of working experience in the related field is required for this position.
  • Customer-first mindset 
  • Advanced MS Excel skills.
  • High sense of responsibility and reliability
  • Proactive, self-driven, and result-focused
  • Collaborative team player


Benefits:

  • 5 days working with alternate Saturday
  • 10:00 AM to 7:00 PM Working Hours
  • Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
  • Clear career growth path in Account Management and Customer Success
  • Opportunity to work in a high-growth SaaS environment
  • Recognition and rewards for top performers
  • Health and wellness benefits as per company policy
  • Paid leaves and holidays as per company policy


Read more
RockED
at RockED
2 candid answers
1 video
Kashish Trehan
Posted by Kashish Trehan
Bengaluru (Bangalore)
2 - 6 yrs
Best in industry
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconExpress


Location: Bangalore 


About us 

RockED is the premier people development platform for the automotive industry, supporting the entire employee lifecycle from pre-hire and onboarding to upskilling and career transitions. With microlearning content, gamified delivery, and real-time feedback, RockED is educating the automotive workforce and solving the industry's greatest business challenges. 

The RockED Company Inc. is headquartered in Florida. Backed by top industry experts and investors, we’re a well-funded startup on an exciting growth journey. Our R&D team (Indian entity) is at the core of all product and technology innovation 

We partner with 10000+ dealerships, empower 60,000+ learners, complete 15000+ certifications, and have crossed 11 million lesson completions


Check out our website https://www.rocked.us/ 


Your Impact


We are looking for a Hands-on software developer with strong hands-on experience in backend technologies (Node.js) who can lead, mentor, and grow a high-performing engineering team.

Engineers who can combine technical depth with strategic product thinking. This role is ideal for someone who enjoys working with modern backend stacks, brings strong critical thinking to the table, and can balance short-term delivery with long-term technical vision. 


  • Stay updated with evolving AI technologies and encourage the team to leverage AI tools effectively to improve development efficiency and innovation.
  • Build and provide technical direction and architectural guidance for backend services and APIs.
  • Design, implement, and maintain databases, ensuring data integrity, security, and efficient retrieval. 
  • Implement the core logic that makes applications work, handling data processing, user requests, and system operations. 
  • Contribute actively to system architecture, proposing enhancements and leading design discussions for new features and services.
  • Working closely with product managers and designers to turn ideas into reality and shape the product roadmap. 
  • Optimize systems for performance, scalability, and security 
  • Stay up-to-date with new technologies and frameworks, Drive planning, prioritization, and timely delivery of engineering initiatives.
  • Drive code quality through writing unit tests, documentations and conducting code reviews.
  • Take ownership of end-to-end feature development — from design to deployment and monitoring.


What skills do you need? 


  • Extensive (Must have) hands-on experience in JavaScript / TypeScript, backend development using Node.js and Express.js, and database management with MySQL.
  • Strong command of JavaScript and understanding of its quirks and best practices
  • Exposure to system design and interest in building scalable, high-availability systems.
  • Experience from a high-growth product-based startup is a must-have.
  • Ability to think strategically when designing systems—not just how to build, but why
  • Prior work on B2C applications with a focus on performance and user experience
  • Knowledge of Sequelize, MongoDB, and AWS would be an advantage. 
  • Curiosity and openness to adopt emerging AI technologies in engineering workflows and incorporate AI capabilities into products or internal tools.



Why choose a career at RockED? 


  • Build from Day One: Work in small, fast-moving teams solving real problems and building products from the ground up.
  • Learn from Industry Leaders: Collaborate directly with leaders who’ve held senior roles at global companies like Adobe, Microsoft, Walmart, and more.
  • AI Expoure: We encourage engineers to leverage AI tools and emerging technologies to improve productivity, experimentation, and innovation.
  • Global Exposure: Be part of a diverse, high-calibre team working closely across the US and India.
  • People-First Benefits: ₹10 lakh health insurance coverage for you and your family—fully sponsored by RockED.


Read more
company logo
Agency job
via Recro by Sahana gowda
Bengaluru (Bangalore)
4 - 8 yrs
₹5L - ₹18L / yr
skill iconRedux/Flux
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
TypeScript
Job Description:
 
We are looking for a good Front End developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
 
Responsibilities
  • Developing new user-facing features using React.js
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high-quality code
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
  • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  • Thorough understanding of React.js and its core principles
  • Experience with popular React.js workflows (Redux)
  • Familiarity with newer specifications of ECMAScript
  • Experience with data structure libraries (e.g., Immutable.js)
  • Knowledge of isomorphic React is a plus
  • Familiarity with RESTful APIs
  • Knowledge of modern authorization mechanisms, such as JSON Web Token
  • Familiarity with modern front-end build pipelines and tools
  • Ability to understand business requirements and translate them into technical requirements
  • A knack for benchmarking and optimization
  • Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Read more
Shoutnhike
at Shoutnhike
1 recruiter
Piyali Lakhani
Posted by Piyali Lakhani
Ahmedabad
1 - 3 yrs
₹1L - ₹3L / yr
Digital Marketing
Search Engine Optimization (SEO)
Google Adwords
Web Analytics
skill iconGoogle Analytics
+1 more

About The Role:

Our dream Digital Marketer will be responsible for executing a variety of tasks, including keeping our paid channels up-to-date and running plenty of experiments. This role demands a lot of research and frequent troubleshooting. You will need strong problem solving skills in an area where answers are rarely obvious!
Typical Daily Duties:

  • Manage active campaigns, test and optimise
  • Conduct keyword research and create audiences for targeting
  • Work on the copy and creatives for the ads independently or in conjunction with our designers (e.g. image ads, banners, videos, etc.)
  • Track KPIs to assess performance and pinpoint potential issues
  • Find new opportunities to improve results
  • Stay up to date with PPC (Pay per click)

Requirements

  • Keyword Analysis
  • On-Page Optimization
  • Off Page Optimization
  • SEO Tools
  • Site Analysis
  • Google Search Console
  • Local Business SEO
  • Job Type: Full-time
  • Experience: 3+ year (Preferred)
  • Excellent client servicing skills
  • Computer proficiency
  • Ability to interact with varied cultures
  • Energetic, Confident, and Motivated & Self- driven
  • Working Days: Mon to Fri and 1st, 3rd and 5th Sat off
  • Salary: Up to 25K
Read more
FPL Technologies Pvt Ltd
Pune
2 - 4 yrs
₹15L - ₹20L / yr
skill iconJava
skill iconPython
Perl
Shell Scripting
Selenium
+4 more

SDET (Software Development Engineer in Test)

Opportunity:

Grounds up build REST API automation framework using best in class open source, cloud technologies. Help build automaton first Quality culture in a fast growing product team. The ideal candidate is a self-starter and operates with a high sense of ownership.


What you will do:

  • Author extensible, manageable REST API automation suite.
  • Works closely with the Development team to release high quality, predictable releases. 
  • Develop detailed understanding of overall product architecture, engage at design time to access Automation and Test environment impact. 
  • Build Test plans, create prioritized regression suites.

Experience Range

You have 2 - 4 years of proven automation and quality assurance experience with any product. 


Technical Expertise:

  • Strong hands on programming experience in either Java or Python.
  • Deep understanding of REST APIs, have built Test Suites validating product functionalities using API automation frameworks like tavern, postman etc.
  • Good to have an understanding of the AWS/Mobile App Automation. environment. ALBs, VPCs, IAM roles.
  • Understanding of Docker is nice to have. 
  • Good understanding of Object oriented concepts.
Read more
US Based Retail-tech platform
US Based Retail-tech platform
Agency job
via Unnati by Samta Arora
Hyderabad
2 - 5 yrs
₹6L - ₹8L / yr
Customer Support
Customer Service
Customer Relationship Management (CRM)

Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.


The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.

 

As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.


What you will do:


  • Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
  • Achieving a 2 hour response time during business hours
  • Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
  • Retaining star performers
  • Managing out underperformers
  • Managing all the logistics issues and maintaining the SLA
  • Daily reporting on the performance of carrier
  • Scheduling and managing shifts
  • Managing training, invoices and materials for new hires
  • Making recommendations on full-time offers post-training period
  • Monitoring customer and internal customer question queue
  • Answering customer emails a week to maintain a close understanding of customer issues
  • Stepping in as full-time CS representative when needed
  • Responding to escalations across the customer care team with availability at all hours
  • Reporting weekly metrics to management
  • Editing and create macros, tags and rules to improve data capture and response time
  • Liaising with vendors and returns warehouse as needed
  • Creating and executing communication plan during any issue affecting large sets of customers
  • Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact

 

Desired Candidate Profile

What you need to have:

  • BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
  • 3-5+ years of experience as Logistics CSS Manager
  • A focus on execution, problem-solving, improving processes and brand enhancement
  • High curiosity
  • Openness to considering new perspectives    

 

Read more
IT Company
IT Company
Agency job
via Kalibre global konnects by Taksh Rawal
Gandhinagar
10 - 25 yrs
₹25L - ₹40L / yr
Sales management
Enterprise Resource Planning (ERP)
Sales

Selling Digital Signature certificate  all over India

 Determine annual sales and profit plans by implementing marketing strategies; analyzing trends and results, in the field of e-Governance, Large IT System Integration Projects, Smart City, ERP, Cloud, BI, IOT, AI, blockchain, Digitisation and Software Applications.

 Handle Team of 5000 people.
Handle PAN India Sales team for DSC Sales

Read more
Winsoft Technologies
at Winsoft Technologies
3 recruiters
Ekta D
Posted by Ekta D
Remote, Pune
2 - 10 yrs
₹5L - ₹15L / yr
skill iconSpring Boot
skill iconJava
Fullstack Developer
RESTful APIs
skill iconAngular (2+)

Hi All,

We are looking for FULL STACK- JAVA Professionals @ Winsoft Technologies (I) Pvt Ltd

Experience - 4+ Years relevant

Location     - Pune (Remote working facility available)

Benefits      - Competitive CTC and other rewarding benefits

 

What we are looking for -

  • Full-stack developers to be a part of our high-performance team.
  • You will work from requirements drawn up by Product Managers and Senior Developers to devising top-notch visualization using SVG graphics, Angular, and React JS.
  • Collaborate with highly specialized engineers for building microservices with polyglot persistence.
  •  
  •  

Technology Stack-

Must-Have Expertise in Java, Spring Boot, Rest API, ReactJs, Angular JS 2+, PostgreSQL, multithreading

Desirable Skills - ELK Stack (ElasticSearch, Logstash, Kibana), D3, Angular 8, JMS (Kafka or ActiveMQ), SNMP, Shell Scripting, Git, Redis, Docker

If you are interested in an exciting role with learning and rewards, do apply. 

Read more
Finpeg
at Finpeg
1 recruiter
NEAM CAPS PRIVATE LIMITED
Posted by NEAM CAPS PRIVATE LIMITED
Mumbai, Manohar Thana
0 - 2 yrs
₹3L - ₹4L / yr
Communication Skills
Sales
Consultative Selling
good with numbers
Finance
Job Description This is an opportunity to be part of a team that has built India's first and perhaps the only robo-advisory investment platform. Our platform brings the power of Machine Learning Algorithms to wealth management. And this role gives you the opportunity to be the face of these algorithms for the rest of the world! It's a challenging and yet a super exciting role. You will be building your own client base by selling our wealth solutions. It will be challenging because the learning curve will be steep. Within six months of joining, you will know the ins and outs of the wealth management practices. In fact, you will be better than the wealth managers working for those big fancy banks. Just ask our existing bunch of wealth managers! It will be exciting because you will be selling wealth solutions that is currently not being offered by anyone else in India. You will be part of a team that is changing the paradigm of wealth management industry in the country. And not just a “part”, but one of the leading faces of it. Anyone looking to build a long and a successful career in the Investment Banking space, this role is for you. What are we looking for: • Young bright individuals with entrepreneurial zeal. • Prior experience in wealth management/investment advisory is a bonus but not really required. • A decent aptitude for numbers. No, we don’t expect you to be a Ramanujan but just someone who is not scared of numbers. • Talking to people should excite you • Relatively good communication and language skills. End of the day, you will be talking and communicating a lot. What this job offers: Apart from a market salary of INR 3 lac to 4.2 lac pa, there are 3 other big components that should really excite you: 1. A very lucrative incentive structure linked to your performance. Just ask around about the bonuses in the wealth management industry! 2. But what should excite you more is a fairly gracious amount of ESOP that this role will offer. This will allow you to own shares in the fastest growing (and funded) robo-adviosry platform in India. 3. And perhaps what should excite you the most is the amount of learning that this role entails. As already stated, you will be better than most experienced wealth managers in big fancy banks. That’s our promise! Important rule for applying: The most important rule is that you have read the above JD and are excited about this opportunity. Therefore, along with the normal application, you must drop in a mail to [email protected] with a brief cover letter that mentions the following: 1. Your background 2. Why do you think you are suitable for this role? 3. What excited you about this role? Applications without this cover letter will not be accepted. What We're Building India’s investment advisory landscape is saturated with players that claim to be doing robo-advisory, but what they all essentially do is to help customers set up SIPs in top rated funds. Instead what Finpeg brings to table is NOT SIPs, but a set of cutting edge investment strategies, tailored to address unique requirements of each investor. For e.g. SIPs have no relevance for a retired person who has received a one-time influx of retirals and is looking to generate the highest possible monthly income from his retiral proceeds. Finpeg’s cutting edge monthly income algorithm helps such customers generate a steady monthly cash flow that’s up to 75% higher than what bank FDs yield. It’s thanks for such unique algorithms that we are today growing at a pace unheard of in the industry. Finpeg crossed an AUM (Asset under Management) of Rs. 75 crores within just 30 months of going live, making us the fastest investment advisory startup in the country to cross this milestone.
Read more
Leading NBFC
Leading NBFC
Agency job
via Neetu by neetu sharma
gurugram, NCR (Delhi | Gurgaon | Noida)
2 - 10 yrs
₹12L - ₹20L / yr
Product Management
Finance
Product Strategy
  1. Vendor Management :: On-boarding & Payments
  2. MIS Reporting & Presentation
  3. Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
  4. Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
  5. Product research, competitive analysis, positioning and packaging of the product 
  6. Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision. 
  7. Define the product roadmap, release models and delivery the same. 
  8. Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization. 
  9. Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers. 
  10. Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule 
Report and study the market requirement for the products, competitors’ products and industry analysis on the products
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos