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Roles and Responsibilities
1.
Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
2.
Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
3.
Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4.
Oversee and facilitate MHFAI instructors for training and upskilling.
5.
Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
6.
Draft and initiate scientific research, and create tools required at workplace to measure mental health.
7.
Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
8.
Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9.
Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
10.
Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
11.
Provide support in other operational functions of MHFA as needed.
Requirements:
•
3-15 years in clinical work and / or mental health training
•
Qualification: Msc. Counselling Psychology
Msc. Applied Psychology (any specialization, preferably HR Specialization )
•
Experience in Clinical Practice / Research
•
Exposure to mental health training and created content or training on Mental Health for Adult
•
Experience of having previously worked in organized group is desirable
Company Description
Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.
Role & Responsibilities
- Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
- Have an error-free verbal fluency in speaking and writing English.
- Conduct daily training sessions with employees
- Include soft-skills and behavioral training (according to in-house observation of employees).
- Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
- Coordinate with management to better customize training modules and sessions.
- ·Create engaging training material.
- ·Promote a global communication culture with language and soft skills.
Qualifications
- 2Years of experience with English language and soft-skills training.
- Knowledge of the global standards of English and Business Communication.
- Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
- Periodical tests ready for the various stages of training.
- Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
- Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.
- Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
- Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
- Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
- Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication
- Identify and assess the training needs of the business organization.
- Create a curriculum to facilitate strategic training based on the organization's goals
- Develop annual training programs and development needs assessment.
- Effectively manage the training budget.
- Obtain and /or develop effective training materials utilizing a variety of media.
- Train and coach managers, supervisors and others involved in employee development efforts
- .Evaluate organizational performance to ensure that training is meeting business needs and improving performance
- .Becoming a business partner to department heads, provide solutions and help identify challenges.
The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Salary : Php50,000 - Php65,000
Work Experience Requirements
1. High interests in BPO set-up of Sales and Operations, especially in people development.
2. Ability to build relationships with employees to improve employee well being while upholding company values.
3. Ability to present and communicate effectively.
4. High analytical thinking, planning, organizing, and creativity.
5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.
6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
7. Microsoft Office & Presentation Skills
8. Independent
9. Structured thinking, able to evaluate problems
10.Positive and energetic outlook
11. Willing to be placed in Cambodia
ABOUT US:
GUVI (Grab Your Vernacular Imprint), IIT Madras incubated company is an online Skill Acceleration platform catering to various courses in Vernacular languages. We offer pre-recorded courses on our platform taken by subject matter experts in National and International languages. With more than 200 courses on our platform, we ensure high-quality content and perfection with the value we cater to our learners.
Our products consisting Zen - LIVE classes are mentored by IIT Professors having Industrial expertise in various high-end courses with 100% placement support, HackerKID is India’s first self-paced Gamified Coding and Learning platform which encourages kids to master cutting-edge technologies in-depth in a fun and challenging way, GUVI for corporates is a talent transformation suite that offers an efficient mode of training for employees with our excellent mentors.
JOB DESCRIPTION:
Role: Author
Nature of Job: Freelancer
Location: Remote
Course name: Embedded C
Specialization: Subject Matter Expert
Skills
● Course expertise
● Hands-on experience
● Teaching skills
● Presentation skills
● Communication skills
● Time management
Responsibilities
● Providing sample videos and content plan/syllabus
● Providing pre-recorded, ready-to-launch videos according to the course guidelines framed by the company, post-approval, within the accepted timeline
● Ensuring High - quality Video and Audio
● Ensuring excellent delivery, clarity and tech stack of the course
Process of Onboarding:
● In order to form a smooth onboarding process, we have a set of requirements to be fulfilled. They are as follows:
○ A couple of sample videos of 7 to 10 minutes for evaluation
○ A complete course outline with all the respective activities for the course module
● Once we pass this stage, we can sign an MoU to start working
● As GUVI don’t pay by advance or by milestones, we have an MoU in place for this case.
Payments, deadlines and deliverables:
● Will be discussed in detail while signing the MoU
Visit our website: https://www.guvi.in/
● Create training curricula and estimate the timeline required to create them.
● Develop material required for training for example outline, handouts,
etc.
● Conduct training sessions for new and current sales personnel.
● Develop new approaches and techniques for making improvements
in training programs.
● Collect feedback from trainees and identify the issues they had
during the process.
● Generate results and measure the performance of trainees after the
session.
● Coordinate with the Sales Manager.
● Maintain and update records of training material.
● Stay up-to-date with the latest market trends and demands of a
corporate sales environment.
● Maintaining required data (onboarding to deployment)
● Collaborate with management to identify company training needs.
● Define and explain KPI and KRA.
● Develop monitoring systems to ensure that all employees are
performing job responsibilities
according to training.
● Train for internal CRM and sales tools.
● Monitor and evaluate the training program’s effectiveness, success and
ROI periodically, prepares a report on them
EXPERIENCE/CHARACTERISTIC
● Experience: 1 or 2 years as a Sales Trainer in the BPO sector
● Candidate should have experience in training new employees and
supporting experienced employees to improve their performance
● Excellent organizational skills
● Solid communication and presentation abilities
JD For Process Trainer –surat
Immediate Joiner With Telecom Process Training Experience
Should Have Good English Communication Skills
Should Have Minimum 2-5 Yrs. Experience In Telecommunication
Open For Travelling
Ok With 12 Months Contract
6 Days In A Week
Must Be Proficient In Local Language
Education And/Or Experience Equivalent To A Minimum Of A Bachelor's Degree From An Accredited University.
Retail Experience With A Proven Track Record.
Minimum Of Four Years’ Experience In Retail Training That Includes Creating A Training Program And Delivering To A Retail Team.
Ability To Identify A Training And/ Or Development Gap And Ability To Develop Training Sessions From The Ground Up To Fill The Gap.
Strong Interpersonal Skills Including Listening, Negotiating, Oral And Written Communication Skills Along With The Ability To Interact With Diverse Personalities.
Ability To Motivate, Teach And Inspire Retail Staff.
Excellent Presentation And Platform Skills And An Up To Date Knowledge Or Contemporary Training Techniques