Trade Operations Associate

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

As a DBA Director, you will co-lead our global DBA teams specializing in operational support of such platforms as Oracle, MSSQL, Postgres, MongoDB, Snowflake, and Databricks. As a critical requirement of this position, you will partner across all business units to assist with functional design, validation, and deployment of database solutions and technologies. The DBA Director will also partner closely with the other pillars of the IT organization to create secure automation of manual processes while also ensuring better stability and scalability of our backend database systems and associated processes. This role requires an experienced technically minded leader that is looking to evolve and improve internal teams through continuous skill-building and facilitating camaraderie. This role requires deep technical knowledge of database technologies, processes, as well as knowledge and awareness of DB platforms leveraged by critical systems. The person will report to the Vice President of Enterprise Tools and Middleware.

Responsibilties

• Assist with management of teams consisting of technology professionals who engineer and globally support data services and platforms.
• Participate in continuous improvement and promote team evolution and direction.
• Partner with VP of Enterprise Tools and Middleware to formulate planning and execution designed to create better automation, stability, and enhanced performance of our database platforms.
• Collaborate on a budgetary level by ensuring the organization meets all budget goals in the areas of payrolls and licensing spend.
• Facilitate and create an escalation point for high-severity tickets.
• Create and ensure 24/7 on-call rotations within teams.
• Collaborate with operational stakeholders, including defining requirements, suggesting alternatives, and setting priorities with the team.
• Provide strategic thought leadership and technical guidance across the IT organization support team.
• Be a trusted advisor in both technical and functional areas.
• Build relationships and partner with business stakeholders to understand departmental needs.

Qualifications

• Experienced professional with over 15 years of applicable database support and engineering experience.
• Track record of successfully leading global multi-team organizations.
• Verifiable people management and team building experience.
• Manage and prioritize team leaders as well as team workloads to deliver on committed projects, initiatives, and tickets.
• Demonstrated understanding of ITIL and ITSM; ITSM methodology pertaining to managing incidents, change requirements, and overall reducing risk.
• Proven experience and ability to proactively solve problems and implement solutions to continuously improve.
• Ability to recruit, train and retain high quality talent.
• Proven track record of building strong relationships.
• Experience deploying, optimizing, and supporting DBA processes and platforms.
• Carries a value-driven focus for continual improvement.

Your work involves creating, 

• Website content
• Blog posts
• Guest articles on leading websites
• Video scripts
• Marketing copy for products/services
• Social media content for company profile
• Content planning & research
• Mobile app content

Requirements:

• 0 - 1 year of experience as a content writer. 
• Ability to put forth complex technological topics in a simpler form. 
• Strong attention to detail & impeccable grasp of the English language. 
• Proficiency with writing programs, such as Google Docs and Microsoft Word.  
• Excellent verbal and written communication skills.
• Basic knowledge of SEO & keyword research. [Optional] 
• Hands-on experience with Content Management Systems. [Optional]

Job Title: AEM Developer

Location: Mumbai, India

Experience: 4+ years

Overview:

We are seeking a talented Fullstack AEM (Adobe Experience Manager) Developer with proficiency in React or Angular frameworks to join our team in Mumbai. The ideal candidate should have a solid understanding of front-end and back-end development, with a focus on implementing and maintaining AEM-based solutions. This role requires strong communication skills and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Develop, implement, and maintain AEM-based web applications and components.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Design and develop custom AEM components, workflows, and templates.
• Integrate AEM with other systems and third-party applications as needed.
• Optimize application performance and ensure scalability and reliability.
• Stay updated with the latest AEM features, trends, and best practices.
• Implement responsive design principles to ensure a seamless user experience across devices.
• Troubleshoot and debug issues related to AEM implementation and integration.
• Write clean, well-documented code and ensure adherence to coding standards.
• Participate in code reviews and provide constructive feedback to peers.
• Mentor junior developers and share knowledge with the team.
• Collaborate with UX/UI designers to create visually appealing and user-friendly interfaces.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years of experience in full-stack development, with a focus on AEM.
• Strong proficiency in Adobe Experience Manager (AEM) and associated technologies (AEM Sites, AEM Assets, etc.).
• Experience with front-end technologies such as React or Angular.
• Proficiency in HTML5, CSS3, JavaScript, and related frameworks/libraries.
• Experience with server-side languages such as Java.
• Knowledge of RESTful web services and APIs.
• Familiarity with version control systems such as Git.
• Experience with agile development methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.
• Experience with cloud platforms (e.g., AWS, Azure) is a plus.
• Relevant Adobe certifications (e.g., Adobe Certified Expert) are desirable but not required.

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code

Responsibilities

• Design, code, test and manage various applications
• Collaborate with engineering team and product team to establish best products
• Follow outlined standards of quality related to code and systems
• Develop automated tests and conduct performance tuning

What you need to have:

Requirements:

• Experience of managing Engineering teams in an Agile environment.
• Expert knowledge of delivering solutions in Azure cloud within a large-scale enterprise environment.
• Great understanding of DevOps principles and how they assist in taking products to market in an effective manner.
• Experience of Automation/Configuration management tools as well as working in a continuous delivery environment, monitoring and tooling.
• Knowledge and experience in Azure, Kubernetes, Containerisation, Azure DevOps pipelines.
• Experience in managing permissions in Azure DevOps.
• Working experience in Application Gateways, App Services, Front-Door, Azure Service Bus, etc.
• Troubleshooting experience in virtual/cloud infrastructures.
• Experience in delivery of projects using IAC (Infrastructure as Code).

• Extract and present valuable information from data
• Understand business requirements and generate insights
• Build mathematical models, validate and work with them
• Explain complex topics tailored to the audience
• Validate and follow up on results
• Work with large and complex data sets
• Establish priorities with clear goals and responsibilities to achieve a high level of performance.
• Work in an agile and iterative manner on solving problems
• Evaluate different options proactively and the ability to solve problems in an innovative way. Develop new solutions or combine existing methods to create new approaches.
• Good understanding of Digital & analytics
• Strong communication skills, orally and in writing