Test Automation Engineer

Job Title: Customer Support Executive

About the Role:

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!

A background in technology or familiarity with tech products is a plus. You’ll play a key role in assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

• Build in-depth knowledge of our products and services to assist customers effectively.
• Deliver prompt, professional, and accurate support across chats, emails, and calls.
• Aim for high First Contact Resolution (FCR) in all interactions.
• Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
• Manage support tickets with clear and well-written responses.
• Meet daily and weekly performance targets, both individually and as a team.
• Share insights and feedback with the team to improve customer experience and internal processes.

What We’re Looking For:

• 1–2 years of experience in customer support, preferably in software, IT, or internet-based services.
• Strong written and verbal communication skills.
• Ability to manage time effectively and handle multiple tasks.
• Comfortable working with basic software tools and platforms (tech-savvy preferred).
• A willingness to learn, adapt, and grow in a dynamic environment.

We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards

Position Name: HR Generalist                                              

Experience: 1-2 years

Employment: Full time

Working Days: Monday to Saturday (Work from Office)

Location: Dadar East

Qualification: MBA/MMS/ PGDM graduates (Specialization in HR)

Roles and Responsibilities:

• You would be responsible for proper functioning of the HR and Admin department and will have to report to the Head of the Company
• As an HR you would be responsible for end-to-end recruitment process, meeting pertaining to preparation or amendment of company policies, training programs, administrative needs etc.
• You are responsible to look into employee problems and solve them efficiently

Job Skills and Specifications

• As an HR person you would be required to know by heart the best practices related to your industry and also the company policies
• You need to be an organized person, as you’d be expected to organise files related to HR and other functions

Job education and Qualifications

• This being a senior level position, you’d need to have a management degree, in HR
• An experience in the similar filed would strengthen your candidature and make you more suitable for the job

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.