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Tellecaller at SHRI Sohaang IT Solutions · Laxmi Apartment, C-3, Third Floor, Gali No. 1, Block B, Bengali Colony, Bangali Colony, New Delhi, Delhi 110084 · 1 - 6 years · ₹1L - ₹3L / yr · Bootstrapped · Posted 30 Sep 2023

SHRI Sohaang IT Solutions's logo

Tellecaller

Maya Bhakuni's profile picture
Posted by Maya Bhakuni
1 - 6 yrs
₹1L - ₹3L / yr
Laxmi Apartment, C-3, Third Floor, Gali No. 1, Block B, Bengali Colony, Bangali Colony, New Delhi, Delhi 110084
Skills
Communication Skills
Lead Generation

1.Answering phones and explaining the product and services offered by the company.

2.Resolving queries and issues related to the products and services.

3.Suggesting solutions based on customer's needs and requirements

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About SHRI Sohaang IT Solutions

Founded :
2014
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

SHRI Sohaang IT Solutions Provides Hand-holding Support in All Types of IT Services. We focused and committed towards providing quality and competitive products, services and solutions to all clients. We believe in making ‘Small Changes to create a Big Impact, and we specialize in this.
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Telecalling Job Description

Job Title: Telecaller / Telecalling Executive

Job Summary:

A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.

🔑 Key Responsibilities

  • Make outbound calls to potential or existing customers
  • Handle inbound calls and respond to customer inquiries
  • Explain products/services clearly and persuade customers
  • Generate sales leads or close sales (depending on role)
  • Maintain records of calls and customer details
  • Follow up with customers for feedback or future sales
  • Achieve daily/weekly/monthly targets
  • Resolve customer complaints or escalate when necessary

🎯 Required Skills

  • Good communication and interpersonal skills
  • Fluent in required languages (e.g., English, Hindi, etc.)
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  • Basic computer knowledge (CRM tools, MS Excel, etc.)
  • Patience and active listening skills
  • Ability to handle rejection and pressure

🎓 Qualifications

  • Minimum: High school diploma or equivalent
  • Preferred: Graduate in any field
  • Prior experience in sales/customer service is an advantage

⏰ Working Conditions

  • Office or call center environment
  • May involve shift work (including night shifts for international processes)
  • Performance-based targets and incentives

💼 Types of Telecalling Roles

  • Sales Telecaller
  • Customer Support Executive
  • Lead Generation Executive
  • Collection/Recovery Caller 


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
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