Database Engineer

Job Description: Sr. Python Developer

Experience: 4+ Years

Job Location: Nr. Iskcon Mega Mall, SG Highway, Ahmedabad

Timings: 10 AM to 7 PM

Job Description:

Technical Skills :

• Good knowledge of Python with 4+ years of minimum experience 
• Strong understanding of various Python Libraries, APIs, and toolkits. 
• Good experience in Django, Django REST Framework, and Flask framework.
• Understanding of AWS Serverless implementation using Lambda and API Gateway
• Hands-on Experience in Databases like Mysql, PostgreSQL.
• Good experience/understanding in Agentic AI / RAG.
• Proficient in NoSQL document databases especially MongoDB, Redis.
• Stronghold in Data Structures and Algorithm
• Thorough understanding of version control system concepts especially GIT.
• Understanding of the whole web stack and how all the pieces fit together (front-end, database, network layer, etc.) and how they impact the performance of your application.
• Excellent understanding of MVC and OOP. Bonus for the understanding of prevalent design patterns.
• Excellent debugging and optimization skills

Job Responsibilities :

• Building big, robust, scalable, and maintainable applications.
• Debugging, Fixing bugs, Identifying Performance Issues, and Improving App Performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Handling complex technical issues related to web app development & discussing solutions with the team.
• Developing, Deploying, and maintaining Multistage, Multi-tier applications.
• To write high-performing code and will be participating in key architectural decisions.
• Project Execution & Client Interaction
• Scrum Implementation

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

We are seeking a passionate and skilled Senior Java Developer with 5 to 11 years of experience in product development. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team.

Required Skills:

• 5 to 11 years of hands-on Java development experience.

• Strong experience in building products or applications from scratch (not just maintenance/support).

• Good understanding of object-oriented programming principles.

• Experience with frameworks like Spring, Spring Boot, Hibernate, etc.

• Strong knowledge of data structures, algorithms, and design patterns.

• Should have strong problem-solving abilities.

• Familiarity with RESTful APIs, microservices architecture is a plus.

• Solid understanding of database technologies (SQL, NoSQL).

• Exposure to cloud platforms (AWS, Azure, or GCP) will be an advantage.

• Strong debugging and troubleshooting skills.

Job Overview: The Quality Control Specialist in Image Captioning is responsible for ensuring the accuracy, relevance, and quality of captions produced by the captioning team. This role requires a meticulous approach to content review, an excellent understanding of grammar and style, and strong problem-solving skills to maintain high standards of quality.

Key Responsibilities:

 • Review and edit image captions to ensure they meet quality standards and style guidelines.

 • Provide constructive feedback to production resources to help improve the quality of caption outputs.

 • Track and document errors and trends in caption quality to help refine production processes.

 • Collaborate with team leads and content managers to update style guides and training materials based on observed trends and errors.

 • Participate in regular training sessions to stay updated with the latest best practices in content quality control.

 • Assist in the development and implementation of quality improvement programs.

 • Ensure compliance with deadlines, and manage priorities to handle high volumes of content effectively.

Qualifications: 

 • Bachelor’s degree in Communication, English, Journalism, or related field.

 • Experience in content editing, proofreading, or a similar QC role, preferably within a digital media environment.

 • Superior knowledge of English, including grammar rules, vocabulary, and stylistic nuances with C2 certification. 

Preferred Skills:

 • Ability to identify discrepancies, inconsistencies, and deviations from guidelines in corrected captions.

 • Capability to provide constructive feedback to improve caption quality and adherence to guidelines.

 • Competence in using search engines to verify facts or identify unfamiliar objects or contexts in images.

 • Ability to analyze multiple aspects of a caption, such as context, accuracy, clarity, and adherence to style guidelines.

 • Excellent interpersonal and communication skills to effectively convey feedback.

 • Problem-solving mindset with a focus on continuous improvement.

 • Experience in training or mentorship roles, providing guidance to others.

Work Type: Remote or In-office, Full-time.

Shift timings are either 9 AM to 6 PM IST or 2 PM to 10 PM IST.

Compensation: Competitive salary in line with industry standards, with opportunities for performance-based incentives and growth.

We are looking for an experienced Social Media Executive to assist in the planning, execution and optimization of our online marketing efforts for our d2c women fashion brand. Individual should be experienced preferably from fashion industry.

Immediate joining preferred.

Job Location: Kandivali West, Mumbai (western line candidate)

Job Type: Work From Office, Full-Time

Exp: 2-3 years

Responsibilities of Social Media Executive:

• Identify target audiences, objectives and desired outcomes of marketing campaign
• Assisting in photoshoots, product styling, mood boards, product naming and descriptions and creatives for social media
• Research and develop marketing strategy, and evaluate success strategy
• Develop content of marketing campaigns
• Manage the brand’s website and e-commerce destination, as well as spearhead monthly email newsletters
• Identify and develop relationships with key digital influencers
• Work with social media team and align strategy across relevant platforms including Facebook, Instagram, Twitter and Pinterest; identify and prioritize new and relevant channels
• Day-to-day content planning with colleagues, creation, posting and management across the channels

Qualifications:

• Degree in marketing or related field
• Experience in social media marketing, influencer marketing, content writing.
• Strong analytical, communication, time-management and creativity skills
• Good English communication and writing skills required; the ability to understand, help define, and articulate the fashion brand is essential
• Immediate joining preferred

FULL STACK DEVELOPER

Responsibilities

• Develop interactive, user-friendly applications using the latest frameworks

• Deliver across the entire application life cycle in the stages of concept, design, build, deployment, test, and release to app stores and support.

• Collaborate with product owners and designers to translate product requirements and designs into reality

• Own and develop feature sets that involve responsive UIs and restful services to ensure a seamless user experience.

• Interact with the product, engineering, and business teams across geographies to leverage their expertise and contribute efficiently.

• Ensure that all components and the overall application are robust and easy to maintain.

• Continuously optimize and improve the application performance

• Proactively acquire knowledge of the latest industry trends and best practices in mobile technologies to implement them and educate the teams to increase the effectiveness of technology solutions.

Requirements

• B.Tech/ B.S. or M.Tech/ M.S. or equivalent in Computer Science, IT, or related field

• 2-6 years of experience

Mandatory Skills

• 2+ years of experience designing and building production-level web applications including:

• Programming knowledge in JavaScript, NodeJS

• Good knowledge in developing front-end software, with deep experience in one or more relevant

front-end frameworks (ReactJs, Angular, Vue etc.).

• Expertise in Web/mobile app development using React Native

• Experience in product development on mobile platforms using React Native

• Familiar in developing backend (JS/Node/C#).

• Basic understanding of RDBMS databases

• Working knowledge of design patterns, SOLID principles, and development best practices. Ability to

independently write code and unit test cases

• Mastery of standard frontend technologies like modern HTML, CSS, JavaScript (we use React,

Redux, Webpack, NodeJS etc.), REST, and JSON.

Desirable Skills

• ES6/7, Node, package management /webpack/parcel.

• Exposure to data modeling with any of the database technologies.

• Full stack understanding of web/mobile/API/database development concepts and patterns.

• Experience in DevOps would be a plus.

• Experience in TypeScript would be a plus.

• Excitement about the latest trends in application design

Responsibilities:

• The candidate will get an opportunity to work on AI/ML technologies using NodeJS for web applications.
• Deliver high-quality code in a fast-paced customer-facing product.
• Specify, design, and implement the functionality and behaviors of the web infrastructure.
• Be involved in the full life-cycle of development from concept through integration, test, and high web traffic deployments.
• Interface with the firmware team as well as clients and end-users of the products.
• API development using REST JSON/XML, and security standards like OAuth.

Requirements:

• BTech or MTech in Computer Engineering, Computer Science, or other similar majors.
• Experience building products with full-stack technologies, and an excellent understanding of computer science fundamentals, data structures, and algorithms.
• Must have experience in version control systems like GIT.
• Strong in NodeJS, MySQL, MongoDB, Kafka, Elasticsearch.

• Write a significant amount of code for new and existing databases and related systems
• Scale and own these backend systems and databases
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Work with the founders to flesh out the future of the product
• Help shape the future of our engineering organization

Requirements

• A passion for working on deeply technical projects and wanting to work on distributed systems, concurrency & parallelism, replication protocols, file systems & correctness
• You have been building applications for 5+ years with C/C++ or Rust and have significant backend, database, or systems-level programming experience
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• You are comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter

Bonus points:

• Experience working on databases or other storage systems internals
• Experience with Apache Arrow, Apache Parquet
• Know how columnar databases work
• Know how to convert an algorithm to use SIMD instructions
• Good knowledge of Linux internals
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, giving talks, meetups, tweeting, etc.)

• Build close relationships with important stakeholders such as experts, key opinion leaders (KOLs), government and regulatory bodies, medical and other industry associations Ensure strong network with hospitals, and other external partners and organizations
• Built strong network for our services
• You already have & can build a great relation regional HCPs, hospitals
• Work with the operations team to develop and support the implementation of strategies to help build a sustainable organization
• Understand business and evolving organizational priorities from onboarding/collaboration perspective
• Drive business results through supporting the business plans, identify local growth opportunities and support ongoing commercial activities - Act as the custodian for knowledge related assets of products or services, and sales performance by setting up effective communication with HCPs in order to effectively disseminate information to the relevant entities
• Ensure the creation and development of a high-performance team (in coming months)
• Building good relationships with the HCPs, Handling HCPs queries

• Excellent communication skills (written and oral), demonstrated experience in data presentation, ppt making, strong management, interpersonal, and problem-solving skills, entrepreneurial, self-motivator, and a team player with an understanding of the big picture.
• Exposure to working in the same domain is a must.