Telesales - FMCG

at B2B Social Commerce Platform

Telesales - FMCG

Unnati

Company

Home

Telesales - FMCG

at B2B Social Commerce Platform

Agency job

via Unnati

1 - 5 yrs

₹2.4L - ₹3L / yr

Delhi, Gurugram, Noida

Skills

Telesales

FMCG

We are looking for people who are energetic, curious, empathetic and eager to grow every single day. Work with India's next B2B unicorn, read on to know more.

Our client is a disruptive platform that enables their Business partners to sell top consumer brands at the best wholesale prices across urban, semi-urban and rural India. The partners sell FMCG, personal care and packaged food products to Kirana stores, creating a meaningful micro-business and an impactful earning potential for themselves and their partners. They have innovative payment and credit provisions along with local language stronghold helping in making its units extremely profitable.

The founders and leadership teams are Harvard and IIT Alumni, with experience from companies like Walmart, Swiggy, Future Group and others. Funded by the most well-known VCs the company has experienced 45 times growth within 6 months of its existence.

As an Ecommerce Sales – FMCG Telecalling, you will be responsible for selling the company’s products and services to customers through outbound/inbound calls.

What you will do:

Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
Handling inbound calls and answering various inquiries from customers
Managing and answering complaints raised from customers on a timely-manner
Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
Ensuring that the targets are met or exceeded, as set by the management
Converting the calls into sales closure and thus meeting the targets
Processing all customer purchases
Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
Developing and maintaining good professional relationships with customers to encourage repeat business
Updating and maintaining relevant data and reporting the same to the business in regular intervals

Desired Candidate Profile

What you need to have:

Graduation is a must
Relevant experience of a minimum 1 year in FMCG telecalling sales
Previous experience of working in a target-oriented environment
Knowledge of telephone etiquettes
Good Hindi, English communication skills
Positive focus with a go-getter attitude

We are looking for people who are energetic, curious, empathetic and eager to grow every single day. Work with India's next B2B unicorn, read on to know more.

As an Ecommerce Sales – FMCG Telecalling, you will be responsible for selling the company’s products and services to customers through outbound/inbound calls.

What you will do:

Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
Handling inbound calls and answering various inquiries from customers
Managing and answering complaints raised from customers on a timely-manner
Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
Ensuring that the targets are met or exceeded, as set by the management
Converting the calls into sales closure and thus meeting the targets
Processing all customer purchases
Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
Developing and maintaining good professional relationships with customers to encourage repeat business
Updating and maintaining relevant data and reporting the same to the business in regular intervals

Desired Candidate Profile

What you need to have:

Graduation is a must
Relevant experience of a minimum 1 year in FMCG telecalling sales
Previous experience of working in a target-oriented environment
Knowledge of telephone etiquettes
Good Hindi, English communication skills
Positive focus with a go-getter attitude

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