Telesales - FMCG
B2B Social Commerce Platform
1 - 5 yrs
₹2.4L - ₹3L / yr
Delhi, Gurugram, Noida
Skills
Telesales
FMCG
We are looking for people who are energetic, curious, empathetic and eager to grow every single day. Work with India's next B2B unicorn, read on to know more.
Our client is a disruptive platform that enables their Business partners to sell top consumer brands at the best wholesale prices across urban, semi-urban and rural India. The partners sell FMCG, personal care and packaged food products to Kirana stores, creating a meaningful micro-business and an impactful earning potential for themselves and their partners. They have innovative payment and credit provisions along with local language stronghold helping in making its units extremely profitable.
The founders and leadership teams are Harvard and IIT Alumni, with experience from companies like Walmart, Swiggy, Future Group and others. Funded by the most well-known VCs the company has experienced 45 times growth within 6 months of its existence.
As an Ecommerce Sales – FMCG Telecalling, you will be responsible for selling the company’s products and services to customers through outbound/inbound calls.
What you will do:
- Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
- Handling inbound calls and answering various inquiries from customers
- Managing and answering complaints raised from customers on a timely-manner
- Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
- Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
- Ensuring that the targets are met or exceeded, as set by the management
- Converting the calls into sales closure and thus meeting the targets
- Processing all customer purchases
- Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
- Developing and maintaining good professional relationships with customers to encourage repeat business
- Updating and maintaining relevant data and reporting the same to the business in regular intervals
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant experience of a minimum 1 year in FMCG telecalling sales
- Previous experience of working in a target-oriented environment
- Knowledge of telephone etiquettes
- Good Hindi, English communication skills
- Positive focus with a go-getter attitude
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