Telesales - FMCG

Telecalling Job Description

Job Title: Telecaller / Telecalling Executive

Job Summary:

A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.

🔑 Key Responsibilities

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services clearly and persuade customers
• Generate sales leads or close sales (depending on role)
• Maintain records of calls and customer details
• Follow up with customers for feedback or future sales
• Achieve daily/weekly/monthly targets
• Resolve customer complaints or escalate when necessary

🎯 Required Skills

• Good communication and interpersonal skills
• Fluent in required languages (e.g., English, Hindi, etc.)
• Persuasive and convincing ability
• Basic computer knowledge (CRM tools, MS Excel, etc.)
• Patience and active listening skills
• Ability to handle rejection and pressure

🎓 Qualifications

• Minimum: High school diploma or equivalent
• Preferred: Graduate in any field
• Prior experience in sales/customer service is an advantage

⏰ Working Conditions

• Office or call center environment
• May involve shift work (including night shifts for international processes)
• Performance-based targets and incentives

💼 Types of Telecalling Roles

• Sales Telecaller
• Customer Support Executive
• Lead Generation Executive
• Collection/Recovery Caller 

Role Description:

The role is a full-time, on-site position based in our HSR Layout, Bengaluru office. The tele sales professional will conduct outbound and inbound calls to engage potential and existing clients, present Life Designer’s services, and convert leads into opportunities.

Day-to-day tasks include understanding client needs, explaining service offerings, updating CRM records, and following up on prospects to close sales. The role also involves coordinating with internal teams, providing clear communication to clients, and maintaining high standards of customer experience.

Qualifications:

• Strong Sales skills with the ability to generate leads, pitch services, and close deals over the phone.
• Excellent Communication abilities, including clear verbal communication, active listening, and professional phone etiquette.
• Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and build long-term client relationships.
• Experience in Training or a willingness to learn sales scripts, product knowledge, and tele sales best practices.
• Proven experience in tele-sales, inside sales, or a similar client-facing role, preferably in tech, digital, or service industries.
• Comfort using CRM tools, call tracking systems, and basic productivity software.
• Ability to work in a fast-paced environment, meet targets, and manage multiple leads simultaneously.

Minimum educational qualification: A high school diploma; a bachelor’s degree in business, marketing, or related fields is an advantage.

Schedule appointments for the field sales team (if applicable).

Meet daily/weekly/monthly call and sales targets.

Build and maintain good customer relationships.

Provide feedback to the team to improve the calling process.

Required Skills & Qualifications:

Minimum 12th pass; graduation is a plus.

Good communication skills (Hindi/English or regional languages).

Basic computer knowledge and familiarity with CRM tools.

Ability to handle rejection and work under pressure.

Strong persuasion and negotiation skills.

Positive attitude and willingness to learn.

Preferred Experience:

0–2 years of experience in telesales, customer service, or BPO.

(Freshers with good communication skills are welcome.)

Work Location: In person

OptimHire (optimhire.com) is a US-incorporated AI hiring platform. Our AI applies to jobs for US job seekers. Team of 40+ in India.

About the roleYou will call our US customers and partners: help members get value from OptimHire, win back members who are about to cancel, and convert free users to paid plans. Pure outbound US voice process, target-driven.

- Shift: 8:00 PM to 5:00 AM IST, 5 days a week (permanent night shift)- Work from home, anywhere in India- Target: 150 calls per day, with daily conversion targets- Pay: Rs 30,000 to 40,000 per month fixed + incentive on every sale (uncapped)

You must have- 1+ year in an international (US) voice process: sales, retention or collections preferred- Clear, neutral English that US customers understand the first time- A proven record of hitting call and sales targets- Laptop, noise-cancelling headset, quiet room and backup internet- Comfort with a permanent night shift

How to apply (applications without these are not considered)Answer the screening questions, and after applying send a 2-minute voice note that:a) reads aloud: "Hi, this is [your name] from OptimHire. Your account has 40 new job matches waiting. Do you have two minutes so I can show you how to get more interviews this week?"b) answers a US customer who says: "I tried this, it didn't work, cancel my subscription."c) describes in 30 seconds the best sale you closed on a US call.

Process: written answers + voice note, then a 10-minute live role-play call at night, then an offer.

We are looking for a Sales Intern - immediate Joiner.Internship Duration 6 Months - you will be paid incentives & commissions. Stipend to be paid quaterly INR 6000/- subject to performance.

Details

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

 Apply here - https://forms.gle/8skDXQdt3Wt65shS9

Sales & Marketing Executive – Fresher (In-house / Cold Calling)_DPK Engineering

Company Name

DPK Engineering Pvt. Ltd.

Company Details

DPK is a leading name in captive and standby diesel generator sets since 1984. DPK DG sets have proved indispensable to their various users in every possible application: small and large industries, healthcare, educational establishments, commercial centres, Govt. institutions and offices, IT companies & agriculture, construction projects, to name a few. Today, DPK caters to over 50,000 satisfied customers.

Position Title

Sales & Marketing Executive – Fresher (In-house / Cold Calling)

Work Location

JC Road, Bangalore

Interview Address

Kalasipalya, Bengaluru, Karnataka 560002

Mode of Working

Work From Office

Days of Working

6 Days a Week

Responsibilities

Lead Generation & Cold Calling

• Make daily outbound cold calls to prospective customers (industries, commercial establishments, healthcare facilities, educational institutions, construction companies, etc.) to generate interest in DPK's diesel generator sets (5–2,500 KVA range).

• Identify and build a database of potential leads through market research, directories, industry lists, and online sources.

• Qualify leads based on power requirement, budget, and purchase timeline before passing them to the field sales team.

Customer Engagement & Follow-Up

• Explain DPK's product range (DPK, DPK VECV, DPK Escorts, DPK Baudouin) and value proposition to prospective customers over calls.

• Maintain consistent follow-up with leads at various stages of the sales funnel to move them toward conversion.

• Schedule appointments/site visits for the field sales team with qualified, interested prospects.

Data & CRM Management

• Accurately log all call details, lead status, customer requirements, and follow-up notes in the CRM/lead tracker.

• Maintain and update the lead database regularly to ensure no prospect is lost or duplicated.

• Prepare daily/weekly call reports and lead conversion summaries for the reporting manager.

Market & Product Awareness

• Develop a working understanding of diesel generator applications across industries (standby vs. captive power, KVA sizing basics) to speak credibly with prospects.

• Stay updated on DPK's product range, service offerings, and competitor landscape to handle basic customer queries confidently.

Coordination & Reporting

• Coordinate with the field sales/business development team to ensure smooth handover of qualified leads.

• Work closely with the marketing team to align calling campaigns with ongoing promotions, exhibitions, or product launches.

• Report daily call volume, connect rate, and lead quality metrics to the Sales Manager.

Target Achievement

• Meet daily/weekly/monthly targets for number of calls made, leads qualified, and appointments scheduled.

• Continuously improve calling scripts and pitch based on customer feedback and conversion patterns.

Skills Needed

• Freshers with a Bachelor's degree in any stream (BBA/B.Com/BA preferred; Marketing specialization is a plus). (Technical Backgrounds like BE/Btech/BCA/MCA are not considered)

• Good verbal communication skills in English, Hindi, and Kannada.

• Confident, persuasive, and comfortable making high-volume outbound calls.

• Basic computer proficiency — MS Excel, MS Word, and familiarity with CRM/lead tracking tools (training will be provided).

• Self-motivated with a target-driven, resilient attitude — comfortable handling rejection on cold calls.

• Good listening skills and the ability to understand and qualify customer requirements quickly.

Experience

0–1 Year (Freshers Welcome)

Education

Any Graduate (BBA/B.Com/BA preferred) ; 12th Pass or diploma is also acceptable

Interview Process

Face to Face

Tele Sales & Field Sales Executive – Delhi

We are looking for a proactive and target-oriented Tele Sales & Field Sales Executive based in Delhi to join our team.

The role will involve a combination of telecalling, customer follow-ups, lead generation, customer care and field visits. The ideal candidate should be confident speaking with customers, building relationships and converting leads into business opportunities.

Key Responsibilities:

• Make outbound calls to existing and potential customers.
• Follow up with leads through phone calls, WhatsApp and other communication channels.
• Understand customer requirements and provide relevant information about our products/services.
• Handle customer queries and provide timely support.
• Generate new leads through calling, networking and field activities.
• Meet clients and potential customers in the field when required.
• Build and maintain strong relationships with customers.
• Follow up regularly with prospective clients and move leads towards conversion.
• Maintain proper records of calls, leads, follow-ups and customer interactions.
• Coordinate with the internal team to ensure smooth customer onboarding and service.
• Achieve assigned sales and customer engagement targets.
• Represent the company professionally during client meetings and field visits.
• Share regular updates on leads, meetings, conversions and pending follow-ups.

Requirements:

• 1–4 years of experience in telecalling, telesales, customer service, business development or field sales.
• Excellent verbal communication skills.
• Good Hindi and English communication skills.
• Comfortable making a high volume of calls and following up with customers.
• Comfortable travelling within Delhi/NCR for client meetings and field visits.
• Strong persuasion, negotiation and relationship-building skills.
• Customer-focused and professional attitude.
• Basic knowledge of MS Excel, WhatsApp and CRM tools.
• Should be self-motivated, target-oriented and willing to take ownership.

What We Offer:

• Fixed salary + performance-based incentives.
• Opportunity to work across both sales and customer relationship functions.
• Growth opportunities based on performance.
• Exposure to client handling, business development and field sales.

Location: Delhi/NCR

Employment Type: Full-time

Experience: 1–4 years

Role Summary:

We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

⸻

Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 1+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).

Job Opening: Banking & Loan Processes

Location: Bhandup West, Mumbai (10 minutes walking distance from Bhandup Station)

1. HDFC Loyalty Banking Process – Lead Generation

• Qualification: HSC (12th Pass) or above
• Experience: Freshers and experienced candidates can apply
• Salary: ₹14,000/month for females | ₹13,800/month for males
• Incentives: Daily performance-based incentives
• Shift: 9:30 AM – 7:00 PM
• Week Off: Rotational

2. Loan Wise Process – Sales Calling

• Qualification: HSC (12th Pass) or above
• Experience: 6 months–1 year of hardcore sales calling experience
• Salary: Up to ₹20,000/month
• Shift: General shift

Required Skills

• Good communication skills
• Customer handling and convincing skills
• Lead generation and telesales
• Ability to achieve targets
• Customer follow-up and relationship management

Freshers can apply for the HDFC Loyalty Banking process. Experienced sales callers are required for the Loan Wise process.

Interested candidates can apply now!

Role Summary:

We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

⸻

Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 1+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).