Telesales - FMCG

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

• Minimum 3+ yrs of Experience in DevOps with AWS Platform
•     • Strong AWS knowledge and experience
•     • Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)
•     • Experience with IAC tools  Terraform
•     • Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)
•     • Significant experience with Linux operating system environments
•     • Experience with infrastructure scripting solutions such as Python/Shell scripting
•     • Must have experience in designing Infrastructure automation framework.
•     • Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)
•     • Excellent problem-solving, Log Analysis and troubleshooting skills
•     • Experience in setting up centralized logging for system (EKS, EC2) and application
•     • Process-oriented with great documentation skills
•     • Ability to work effectively within a team and with minimal supervision

About The Company

The client is 17-year-old Multinational Company headquartered in Bangalore, Whitefield, and having another delivery center in Pune, Hinjewadi. It also has offices in US and Germany and are working with several OEM’s and Product Companies in about 12 countries and is a 200+ strong team worldwide. 

Join us as a Senior Software Engineer within our Web Application Development team, based out of Pune to deliver end-to-end customized application development. 

We expect you to participate & contribute to every stage of project right from interacting with internal customers/stakeholders, understanding their requirements, and proposing them the solutions which will be best fit to their expectations. You will be part of local team you will have chance to be part of Global Projects delivery with the possibility of working On-site (Belgium) if required.You will be most important member of highly motivated Application development team leading the Microsoft Technology stack enabling the team members to deliver “first time right” application delivery.

Principal Duties and Responsibilities

• You will be responsible for the technical analysis of requirements and lead the project from Technical perspective

• You should be a problem solver and provide scalable and efficient technical solutions

• You guarantee an excellent and scalable application development in an estimated timeline

• You will interact with the customers/stakeholders and understand their requirements and propose the solutions

• You will work closely with the ‘Application Owner’ and carry the entire responsibility of end-to-end processes/development

• You will make technical & functional application documentation, release notes that will facilitate the aftercare of the application Knowledge, Skills and Qualifications

• Education: Master’s degree in computer science or equivalent

• Experience: Minimum 5- 10 years

Required Skills

• Strong working knowledge of C#, Angular 2+, SQL Server, ASP.Net Web API

• Good understanding on OOPS, SOLID principals, Development practices

• Good understanding of DevOps, Git, CI/CD

• Experience with development of client and server-side applications

• Excellent English communication skills (written, oral), with good listening capabilities

• Exceptionally good Excellent technical analytical, debugging, and problem-solving skills

• Has a reasonable balance between getting the job done vs technical debt

• Enjoys producing top quality code in a fast-moving environment

• Effective team player working in a team; willingness to put the needs of the team over their own

Preferred Skills  

• Experience with product development for the Microsoft Azure platform

• Experience with product development life cycle would be a plus

• Experience with agile development methodology (Scrum)

• Functional analysis skills and experience (Use cases, UML) is an asset

We are seeking a talented and experienced Engineering Lead to join our Team. As the Engineering Lead, you will play a crucial role in driving the technical direction of our mobile app development, focusing on iOS and ReactJS technologies. You will lead a small team of software engineers and work closely with the product and design teams to deliver innovative and high-quality mobile applications. The ideal candidate is a hands-on technologist with a passion for startups, possesses strong leadership skills, and thrives in a fast-paced, dynamic environment.

Responsibilities:

• Lead and manage a team of software engineers, providing mentorship, guidance, and support throughout the software development lifecycle
• Set clear objectives and performance expectations for the team members, and regularly assess and review their performance
• Collaborate with product managers, designers, and other stakeholders to understand project requirements and define the technical roadmap for mobile app development projects.
• Provide technical expertise and guidance to the team, assisting with architectural decisions, code reviews, and problem-solving.
• Ensure the timely delivery of high-quality mobile applications by managing resources, setting realistic project timelines, and resolving any obstacles or bottlenecks.
• Stay up-to-date with the latest industry trends and advancements in mobile app development, iOS, and ReactJS technologies, and identify opportunities to leverage new tools and frameworks.
• Foster a culture of continuous improvement within the team, encouraging knowledge sharing, adopting best practices, and promoting a positive and collaborative work environment.
• Collaborate with cross-functional teams, such as QA, DevOps, and UX/UI, to ensure seamless integration and deployment of mobile applications.
• Act as a point of contact for technical discussions, representing the team in meetings with stakeholders and upper management.
• Identify and address any technical or performance-related issues, working closely with the team to resolve them and ensure the stability and scalability of the mobile applications.

Position: Senior Backend Developer (NodeJS)

Experience: 5+ Years

Location: Bengaluru

CodeCraft Technologies multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms.

We are looking for an enthusiastic and self-driven Backend Engineer to join our team.

Roles and Responsibilities:

● Develop high-quality software design and architecture

● Identify, prioritize and execute tasks in the software development life cycle.

● Develop tools and applications by producing clean, efficient code

● Automate tasks through appropriate tools and scripting

● Review and debug code

● Perform validation and verification testing

● Collaborate with cross-functional teams to fix and improve products

● Document development phases and monitor systems

● Ensure software is up-to-date with the latest technologies

Desired Profile:

● NodeJS [Typescript]

● MongoDB [NoSQL DB]

● MySQL, PostgreSQL

● AWS - S3, Lambda, API Gateway, Cloud Watch, ECR, ECS, Fargate, SQS / SNS

● Terraform, Kubernetes, Docker

● Good Understanding of Serverless Architecture

● Proven experience as a Senior Software Engineer

● Extensive experience in software development, scripting and project management

● Experience using system monitoring tools (e.g. New Relic) and automated testing frameworks

● Familiarity with various operating systems (Linux, Mac OS, Windows)

● Analytical mind with problem-solving aptitude

● Ability to work independently

Good to Have:

● Actively contribute to relevant open-source projects, demonstrating a commitment to community collaboration and continuous learning.

● Share knowledge and insights gained from open-source contributions with the development team

● AWS Solutions Architect Professional Certification

● AWS DevOps Professional Certification

● Multi-Cloud/ hybrid cloud experience

● Experience in building CI/CD pipelines using AWS services

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.

• Experience with Swift, Swift UI, Unit test.

• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.

• Understanding of network connections, Rest API's and scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.

• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.

• Excellent code data knowledge, socket programming & debugging skills.

• Debugging apps using simulators and related tooling.

• Design and build advanced applications for the iOS platform, Swift and Objective - C.

• Integrate and consume web services (JSON, XML, etc.)

• Familiar with Version control system such as GIT.

BANKIT Services Private Limited is an assisted B2C company. The vision of the company is to make “Millionaire Agents Network” (MAN) i.e. to maximize the number of agents who are able to make Rs. 10L as revenue in a year by delivering various BANKIT services. We are going towards our target of opening BANKIT outlets and KIOSKS at every city, every village even in remote areas of country to experience all the citizens the easiest, fastest & safest Digital payment platform and all the Digital services under one roof. In order to serve the under digital and under banked population in India, we have prepared an assisted agent led model which works to offer digital and financial services to the last mile. Banking and financial services along many value-added services are available for end customers through BANKIT channel partners in their neighborhood. Services like Domestic Money transfer, Cash Withdrawal, Prepaid Cards, Recharges, Bill Payments, Travel Bookings etc. are made available 24X7 through our proprietary web and mobile applications. These applications are made very user friendly as per the needs of the target users and are built using the state-of-the-art technology to make the transactions secure and instant.

Founded- 2010

Specialties - Domestic Money Transfer, Travel & Stay, Prepaid Cards, UPI, AEPS, BBPS, QR Code, Cash @ POS, Agent Mobile App, Money Remittance, Blockchain, Micro ATM, E-KYC, Merchant Network, FinTech Company, Digital India, and PAN CARD Center

About Role:

Full Stack Developer/Software Developer

Experience: 1+ years

Salary bracket- Industry Fit