Telesales - FMCG

Need Excellent Communication skills as the company is dealing with US Clients also

• 3+ years in AI development, with experience in multi-agent systems, logistics, or related fields.

• Proven experience in conducting A/B testing and beta testing for AI systems.

• Hands-on experience with CrewAI and LangChain tools.

• Should have hands-on experience working with end-to-end chatbot development, specifically with Agentic and RAG-based chatbots. It is essential that the candidate has been involved in the entire lifecycle of chatbot creation, from design to deployment.

• Should have practical experience with LLM application deployment.

• Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).

• Experience in setting up monitoring dashboards with tools like Grafana, Tableau, or similar.

• Proficiency with cloud platforms (AWS, Azure, GCP)

• Installation of New PC, Laptops, Mobile Devices. Apple Mac will be an added advantage
  
• Manual and Automated methods of Installing and Troubleshooting of Windows 7, 8, 10,
• Installation of Android latest versions, Windows mobile Operating system. Mac will be an added advantage
• Installation/Updating drivers, windows software, License activation
  
• Hardware Troubleshooting and spare replacement on Desktops, Laptops mandatory ( Lenovo, HP, Dell )
  
• Installation and Troubleshooting of Wifi routers and Basic LAN Network.
• Installation and Troubleshooting of Printers, Scanners and All in one printers (USB/LAN)
• Fair knowledge on using remote support tools.
• Good communication skills written and verbal English.
• Understanding the service flow and process oriented.

Requirement 

• Min. 1yr to 3yr experience. (Must have L1 technical knowledge of Desktop, Laptop, Network LAN, Wifi and printers) 
• Ability to install, configure and troubleshoot Windows 7/8/10.
• Ability to install, configure and troubleshoot Android, Windows Mobile and Apple devices.
• Applications installation, troubleshoot software/LAN/WIFI issues.
• HW troubleshooting skills on desktops and laptops by using relevant diagnosis tools. (Lenovo, Dell and HP mandatory). 
• Replacing spares for Desktop and Laptops. (Lenovo, Dell and HP mandatory mandatory).
• Candidate should be ready for end to end field support. 
• Possess 2 wheeler with driving license is must. 
• Flexible for travel out of the city if required. 
• Knowledge on Windows Server, Active Directory, and O365 will be an added advantage. 
• Education: Diploma/Graduation/Undergraduate.
• Should adhere and follow the process and flow laid down by the organisation.
• Good communication skills both written and verbal in English.
• Immediate joining preferred.
• Should have taken at least Covid Vaccination 1st dose. 

• 3 lakh rupees medical insurance
• 5 lakh rupees term insurance
• Opportunity to learn new skills and certifications

About Company

We have a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. It suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids’ education.

Key Responsibilities

● Own overall quality of specific modules of payments stack

● Continuously try to automate all aspects of QA

● Develop test plans, test cases, test scripts and test reports on multiple products

● Establish and maintain QA processes, champion continuous testing/automation

● Mentor/Guide other members of the team

● Troubleshoot production defects and performance issues

● Work closely with the Product and Development teams to build world-class products.

Requirements

● 3+ years of proven experience in software testing

● 2+ years of experience in Test automation, should be able to the device and implement an automation strategy

● Good Understanding of Testing frameworks and agile methodologies ● Experience in Selenium with Java / Python or equivalent frameworks, REST API Test automation

● Knowledge of Performance / Load testing

● Detail-oriented, Excellent Analytical and Problem-solving skills

● Self-starter and ability to take the ownership

● Prior experience working in a startup environment is great to have

• Candidate should have strong knowledge of Javascript and HTML5 Canvas
• Should have knowledge of HTML5 Canvas Drawing Pad
• Experience in HTML5 Canvas is a must
• Thorough semantics-level understanding of HTML5 Canvas
• Good understanding of JavaScript programming and DOM manipulation
• Understanding and deployment of Responsive Web Design
• Understanding of how web design/dev is related to web Performance

• Candidate should be available to join immediately

Main tasks

• Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
• Responsibility of the operations part of a DevOps organization especially for development in the environment of container technology and orchestration, e.g. with Kubernetes
• Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud
• Implementation of installations of the solution especially in the container context
• Introduction, maintenance and improvement of installation solutions for development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
• Maintenance of the system installation documentation and implementation of trainings

Execution of internal software tests and support of involved teams and stakeholders

• Hands on Experience with Azure DevOps.

Qualification profile

• Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
• Experience in software
• Installation and administration of Linux and Windows systems including network and firewalling aspects
• Experience with build and deployment automation with tools like Jenkins, Gradle, Argo, AnangoDB or similar as well as system scripting (Bash, Power-Shell, etc.)
• Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
• Server environments, especially application, web-and database servers
• Knowledge in VMware/K3D/Rancer is an advantage
• Good spoken and written knowledge of English

• Deep knowledge in one or more domains of the study required for the function.
• Capability to write clear and structured technical documents.
• Ability to participate in multi-lingual meetings, very good communication skills, and able to work in a team.
• The capability of working in an international/multicultural environment.
• Ability to apply high quality standard

• Good experience in Angular.
• Good experience & knowledge of latest trends in Java, J2EE, Spring framework, Oracle, SQL, HTML, XML, XSD.
• Good knowledge of web services (SOAP, REST).
• Good knowledge of Cloud Technologies and Micro Services is an asset
• Experience with the following tools/ frameworks: Maven, GIT
• Experience in PKI is an asset

• The methodology is Agile
• Reporting tools are JIRA and Confluence

• Provision of expert advice and assistance, technology watch, architectural considerations, applicable standards, solution patterns, and best practices in Angular,
• J2EE, Web services, and SSL/TLS technologies
• Providing solution options
• Development of applications (full stack) using the technologies/tools mentioned in the specific expertise
• Review of Information Systems Infrastructure Architectures
• Performing PoC in the requested technologies
• Participation in user, service, and project meetings
• Create / update documentation as part of knowledge management
• Strive for innovation and open to new trends

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

• You will be responsible for handling multiple processes and LOBs.
• Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
• As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
• Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
• Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
  Leverage data to continuously improve.
• Link all the programs to business metrics and build solutions keeping that in mind.
• Scale-up team by proper budgeting and co-owning the budget.
• Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
• Deliver business goals for processes handled.
• Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
• Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
• Co-owner in the process of budget planning.
• Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
• Possess strong communication and leadership skills
• Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
  Outstanding attention to detail; Exceptional problem solving & analytical skills
• Be a self-starter
• Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
• Experience in business process improvement

Experience & Education Qualification:

• Existing Experience as a Sr. Operations Manager is a plus.
• Experience in handling multiple processes and LOBs simultaneously is a plus.
• Graduation is a must.
• MBA is a plus.

Timings

• Fixed shift 7:30pm - 4:30am
• Fixed weekend off.
• No transportation

Looking forward to your response.

Regards,