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Role = Front desk Executive
Location = Powai and Santacruz, Mumbai
Working days = 6-day working
LOOKING ONLY FOR FEMALE CANDIDATES
MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software
Job Description for Front Desk
• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)
• Greet, communicate and welcome clients with a smile.
• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)
• Answer questions and address grievances
• keep updated records and files of the clients
• Familiarity with EcoGreen & Zenoti
• Answering All incoming calls and redirecting them or keeping messages.
• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Should be able to handle bookings and process billing part and follow up with clients for balance payment.
• Asking them to book the next appointment while they done with treatment
• Maintain a professional environment and brand decorum.
• Should have a client schedule ready before the client arrives.
• ensuring to inform the client about the waiting time and about the delays in their schedules.
• Responsible for sharing the incident sheet and reporting it to the clinic manager.
• Responsible for escalating client issues to concerned doctors .
• Ensuring timely redemption of packages and sessions
• Ensuring Timely to close bills and pre paid balance of clients
• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.
• Responsible for arranging/coordinating
or keeping ready the machines for movement between the rooms
Position Responsibilities
- Be honest, reliable & consistent
- Write efficient & clean code
- Have a strong sense of ownership
- Be a part of development & maintenance of Pluang web app, Operations dashboard and other 3rd party products we own
- Contribute to improving the quality of engineering process & engineering culture
Position Requirements
- Strong in data structure and algorithms
- Experience in Node.js, Express, API Design & DOM
- Understanding of component based design or other design patterns
- Experience with unit testing, integration testing & continuous integration
- RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
- Good to have passion for investing
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.
- Design and build applications/systems based on wireframes and product requirements documents
- Work on back-end & front-end development of core scripts using NodeJS/ MongoDB/React.js/Angular/Express /Redux.
- Unit test code for robustness, including edge cases, usability and general reliability
- Write reusable, easy to maintain, versioned code using DRY principles
- Integrate existing tools and business systems (in-house tools)
- Good exposure in creating dynamic web pages
- Familiarity with Server-Oriented Architecture and RESTful Web Services
- Mentor junior team members on system architecture, coding styles and inculcate an attitude of continuous improvement in the team members
- You should have minimum 5 years of experience doing .NET XAMRIN development with MAUI experience.
- Please do not post your resume if you have less than 5 years of development experience.
- Strong knowledge of, XAML, C# along with MAUI.
- Experience developing Cross Platform applications (Android/iOS/Windows) in- MAUI.
- Strong Knowledge of Core concepts of Android & iOS.- Good exposure to UI development using.
- Xamarin.Good knowledge in programming using .NET/ Blezor C#- Good exposure to Webservices.
- Candidate should have a good understanding of Agile methodologies.
- Excellent problem-solving skills, self-motivated, adaptable, and goal-oriented.
- Should have good verbal and written communication in English.
- Experience in working with ESRI APIs
- Strong knowledge of .NET web frameworkwith .Net 3.5/4.0 Version.
- Experience on web-based projects using NET, C# and MS-SQL Server, JavaScript.
- Strong understanding of object-oriented programming.
- Skill for writing reusable libraries.
- Familiar with various design and architectural patterns.
- Knowledge of concurrency patterns.
- Familiarity with Microsoft SQL Server.
- Experience with popular web application frameworks.
- Familiarity with Windows Presentation Framework.
- Knack for writing clean, readable, and easily maintainable code.
- Understanding of fundamental design principles for building a scalable application
- Experience creating database schemas that represent and support business processes.
- Firm grasp of the JavaScript (and TypeScript ) language and its nuances
- Knowledge of (functional or object-oriented) programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools.
- Understanding of REST APIs, the document request model, and offline storage
- Experience with automated testing suites.
NAME OF THE ORGANIZATION:
Truminds Software Systems
LOCATION:
Gurgaon
POSITION TITLE
Backend Engineer
YEARS OF EXPERIENCE:
4--7 Yrs.
JOB DESCRIPTION:
Good programming experience on Nodejs, Express, promises, having developed production applications using these frameworks.
Should be able to architect and design the backend services without supervision
Interface and integration with Mysql or MongoDB databases
Deployment experience on AWS including understanding of Nginx, AWS services would be desirable
EDUCATIONAL QUALIFICATION:
• B.E./B.Tech. in Computer Science/ IT or MCA would be preferred.
• Excellent oral and written communication skills