Telesales Executive

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Our Finance & Accounts Department at Agami Tech, India is looking immediately for a highly motivated Finance Executive

Roles & Responsibilities:

Ensuring Legal or Statutory Compliance of the organization under the Companies Act.

Preparation of Balance Sheet, P/L along with Notes on accounts of Group Companies etc.

To set up and lead a regular cross-functional compliance committee to ensure the highest standards of compliance.

Be an effective liaison with various government departments to gain/provide support and resolve issues.

Handle day-to-day accounting activities in terms of all statutory and other related transactions

File all tax-related returns with respective authorities

To be a leading part of accounting functions

Identify, analyze, and prioritize direct and indirect tax issues and opportunities

Implement Compliance process workflow

Transfer pricing assessment, analysis, and documentation

Ensure the proper indirect tax reporting of all business transactions

Hands-on GST requirements

Establish internal policies, procedures, and processes for reporting taxes, payments of tax liabilities, the conduct of tax audits, and overall management of tax risks and opportunities

Assist with the team in implementing key tax initiatives for maximizing cash flow and minimizing financial statement tax expense while maintaining the highest standards of compliance and integrity

Assist in the support of finance and operational leaders to understand the tax implications of transactions

Your ideal profile:

- At least 1-2 years in preparation of Financial statements, Experience in Direct and Indirect tax assessments, GST statute interpretation, employee income tax handling

- Experience in dealing with the government authorities for taxes

- Knowledgeable in Companies Act, Tax Laws like Direct Taxes, TP, Excise,

Customs, Service tax GST, and Withholding tax

- Good typing skills and good PC skills (Excel, PowerPoint, Word, etc.)

- Attentive to detail and accurate

- Proven team leadership and interpersonal abilities

- Possesses the confidence and presence to interact at senior management levels

- Intent to learn and be part of the team

As a member of the development group, you will be primarily responsible for the design, development, and maintenance of the product:  

• Help define and create full stack architecture and deployment using React- Django-AWS in an agile environment with lots of ownership and active mentoring 
• Work with the Product and Design teams to build new features to solve business problems and fill business needs 
• Participate in code reviews to create robust and maintainable code 
• Work in an agile environment where quick iterations and good feedback are a way of life 
• Interact with other stakeholders for requirement, design discussions and for adoption of new features 

• Communicate and coordinate with our support and professional services teams to solve customer issues 
• Help scale our platform as we expand our product across various markets and verticals globally 
•  

As a young, fresh startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise. 

Job Description

• Provide comprehensive product solutions over calls from initiating the call till the closure
• Generate revenue by counselling prospects and converting them to sales.
• Counselling students and helping them understand to choose the programmes offered at Maven Silicon.
• Meet weekly, monthly, and annual sales and activity quotas
• Generate leads and commit to customer service by building relationships

Desired Candidate Profile

• Proven track record of sales target achievements
• Excellent communication skill in English,
• Consultative Sales Skills and Convincing skills.
• Good in Excel (Mandatory) & preparing MIS reports. Experience with CRM would be preferred.
• Experience in Counselling/Tele Sales/Inside Sales in training companies or educational institutes
• Speaking regional languages like Kannada/Telugu/Tamil/Hindi would be an added advantage.
• Interest in the Education Sector, preferred.

Smart Rain Technology is a rapidly growing technology company located in Hyderabad, India. Our mission is to save water, save money and save time through our proprietary irrigation and water management system. We are looking for an experienced Executive Director to organize, grow, and oversee the daily operations in Hyderabad, India.

Candidate will assist in technical vision and leadership for developing and implementing Smart Rain's technology initiatives, with an emphasis on integration of cutting-edge technology-based practices and services into our current offerings.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes, business practices including government and compliance requirements in India. The overall goal is to safeguard and augment the efficiency of the company’s operations in Hyderabad, India and to facilitate accelerating development and long-term success.

Executive Director Job Responsibilities:

• Responsible for the planning, organizing, and directing of the organization’s operations and programs.
• Thorough knowledge of government and compliance requirements in India. 
• Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends.
• Communicates and report company results to the parent company and shareholders.
• Provides leadership to and manages the efforts of site staff to ensure appropriate support of all departments.
• Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management.
• Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees.

• Provides leadership and technical direction for maintenance and support services for Web, Mobile applications, back-end services, enterprise software, peripherals, and assist in professional development of team.
• Ensures that the design, development, and implementation of enterprise applications and infrastructure systems support the needs of our customers, and management.
• Co-Develop and enforce policies and procedures to ensure the protection of local Smart Rain technology assets and the integrity, security, and privacy of data entrusted to or maintained by fellow team members.
• Develops and implements an accountability system for measuring the success of the goals defined with in the Smart Rain team.
• Serves as a company representative and assumes responsibility at local, regional, state, and national meetings and events pertaining to areas of responsibility.
• Demonstrates excellent interpersonal skills using tact, patience, and courtesy while exemplifying integrity, candor, and high ethical conduct.
• Provides vision, leadership, and direction to all employees within the department.
• Directs and/or coordinates the development of specifications for the procurement of hardware, software, telecommunications, and support services required to support Smart Rain India.
• Prepares materials and presentations for US Smart Rain management team

Executive Director Qualifications/Skills:

• Demonstrated leadership and management skills
• Ability to multitask
• Takes initiative
• Works independently
• Creative problem-solving skills
• Enthusiastic
• Dynamic
• Flexible
• Organized
• Collaborative

Education, Experience, and Licensing Requirements

• Bachelor’s Degree in computer science, finance or accounting
• CMA or MBA preferred
• 15 or more years of financial management experience in an operational environment
• 10 or more years management or supervisory experience
• Relevant experience in technology industry environment
• Experience working with US based company preferred

Benefits

• In-depth knowledge in Core Python with Django building end to endapplications development.
• Experience in Web technologies-HTML, CSS, Javascript.

• Database - SQL Server/Postgres/ NoSQL database.
  
  
• Good understanding of Algorithms, data structures.
• Knowledge in ORM (Object Relational Mapper) libraries.
  
  
• Experience in integrating multiple data sources and databases into onesystem.
  
  
• Knowledge in REST / SOAP API
• Knowledge in version control tools like Git
• Experience with various cloud technologies.