Telesales Executive

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Greetings from People First!!!

We are hiring for the position of Automation Tester for one of a US Product based company.

Location: Chennai

Skills: Automation Testing, Postman, Cypress, API Testing.

Roles and Responsibilities:

• Bachelor's Degree or higher in Computer science or related field preferred
• 5+ years of experience writing and executing detailed test cases, test plans and test design documents
• 2+ years of hands-on experience implementing an automation framework of front-end, back-end, and REST API services\applications.
• Experience in leading test automation practices for Agile and DevOps teams across an agile environment.
• Experience and strong understanding of automation tools such as Selenium Web driver, SoapUI, Client UFT, and JMeter.
• Hands-on experience in unit test frameworks like NUnit/ MS Test.
• Experience with tools such as JIRA, Confluence, Test Rails to log bugs and test results.
• Working knowledge and experience of Agile with Scrum methodology.
• Excellent communication skills.
• Ability to explain complex technical issues to both technical and non-technical audiences.
• Team player as well as a self-starter who needs little supervision. Able to use independent judgment to plan, prioritize and organize a diversified workload.
• Demonstrated ability to collaborate and foster a team-oriented, results-driven culture.
• Comfortable working in a fast-paced and dynamic environment.
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Knowledge, Skills, and Competencies:

• Ability to create test plans from business requirements and technical specifications.

• Strong Knowledge of Selenium WebDriver, JavaScript, Postman, Web Services, and Rest services.

• Demonstration work experience in API Testing using Postman.

• Strong Knowledge of Zephyr Scale in Jira for UI testing.

• Advanced technical QA experience.

• Knowledge of best practices, procedures and software development lifecycle.

• Solid understanding of the software development life cycle (SDLC) and associated methodologies.

• Solid understanding of SQL/SQL queries and automated testing, preferred.

• Ability to create test plans from business requirements or technical specifications.

• Strong skills that promote and facilitate the performance of project team members.

• Prioritizes and uses time efficiently; develops realistic action plans

• Highly flexible and able to make quick assessments of needs and priorities.

• Initiative to recognize and resolve problems.

• Familiarity with Automation Testing.

• Excellent communication skills and experience communicating with a variety of staff levels.

• Experience communicating plans and reporting status to both team, executive management and pertinent stakeholders.

• Advanced Skills in MS Office applications including Excel, Word, and Outlook.

• Regular attendance is required.

• 0-2 years of experience or training received as a Software Tester for web and mobile applications or similar roles.
• Strong knowledge of Test case preparation and Covering Test Scenarios.
• Excellent written and verbal communication skills.
• Strong analytical and documentation skills to present findings to team members.
• Analyze client requirements for validity and feasibility
• Good logical and analytical thinking
• Execute all levels of testing - Software Tester - Manual testing
• Detect and track defects and inconsistencies
• Experience with Restful API services
• Strong Knowledge in using the JIRA tool.

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

• As the key member of a consultative sales team, you will be focused on developing and closing new business opportunities with assigned accounts
• Develop expertise of the company products to ensure potential customers have the right expectations from our products
• Aggressively drive the development of the sales pipeline by prospecting and performing outbound sales activities such as lead follow-up, sales qualifications, and calling
• Nurture leads through the funnel to close transactions by contacting them on multiple channels - social, email, phone, online demo, in-person meetings
• Attend industry events such as trade shows and conferences to meet new prospects
• Be the voice of the customer to articulate requirements and feedback clearly to other teams such as Marketing, Account Management, and Product

• Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
• Locate the right person in the organization and Make the first pitch
• Send solutions and Services marketing collateral/ material over email
• Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
• Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
• Develop and prospect sales opportunities as well as work on company-provided sales leads
• Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
• Use our sales CRM tool, and update it at every step of the process.
• Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
• Validate Leads by following our Sales qualification process
• Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
• Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
• Maintain and expand the database of prospects within the assigned territory
• Interested Candidates skype me your CV @ sscool07

About Simpl 

The thrill of working at a start-up that is starting to scale massively is something else. Simpl (FinTech startup of the year - 2020) was formed in 2015 by Nitya Sharma, an investment banker from Wall Street and Chaitra Chidanand, a tech executive from the Valley, when they teamed up with a very clear mission - to make money simple, so that people can live well and do amazing things. Simpl is the payment platform for the mobile-first world, and we’re backed by some of the best names in fintech globally (folks who have invested in Visa, Square and Transferwise), and has Joe Saunders, Ex Chairman and CEO of Visa as a board member.

Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough towards the long term vision of “making money Simpl”. Our first product is a payment platform that lets people buy instantly, anywhere online, and pay later. In the background, Simpl uses big data for credit underwriting, risk and fraud modelling, all without any paperwork, and enables Banks and Non-Bank Financial Companies to access a whole new consumer market.

In place of traditional forms of identification and authentication, Simpl integrates deeply into merchant apps via SDKs and APIs. This allows for more sophisticated forms of authentication that take full advantage of smartphone data and processing power.

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We’re looking for polyglot developers who love to code. You should have >3 years of experience building high-quality products. You should have the ability to write clean code and must’ve worked on one of Ruby, NodeJS, Golang or Python

Responsibilities

1. Develop new features - build POCs, get feedback, and scale is our default mode
2. Building reusable and platform specific components
3. Translating designs and wireframes into high-quality code
4. Optimizing services for maximum performance
5. Ensure faster release cycles by managing distribution over the cloud 

Requirements

1. Hands-on experience in all aspects of software development - analysis, coding, writing tests, deployment, the works.
2. Knowledge of relational databases, SQL, ACID and distributed locking
3. Solid OOPS understanding.
4. Good exposure to building distributed systems, micro-services architecture.
5. Continuous delivery experience
6. Exposure to building platforms (not just products) would be a plus

Who should not apply for this job

• If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
• If you never read books
• If you jump companies every 11-12 months
• If you are not comfortable working on Saturdays
• If you have less than 2 years of experience
• If you have more than 4 years of experience

At this position you will:

• Get solid experience with high-load distributed architecture using REST and High load services.
• Work with automated CI/CD processes, AWS cloud, and VoIP.
• Implement and support microservices based on Elasticsearch, Mongo, and frontend.

Key-Skills Required:

Node.js  | Express  | REST Api   | Javascript  | Redux-Saga |   MongoDB | Web security TLS/SSL | Web Sockets |   Promises & Call-backs | Database & Data structures |   Redis | Elasticseach | React.Js

Key Deliverables: 

• New feature design and implementation, Bug fixing, testing and performance tuning.
• Work on the API and Engines.
• Code deployment on cloud & maintenance of the same.
• Take complete ownership of a product/feature from setup to deployment.
• Time-bound feature delivery & updating.
• Cost-saving using efficient & effective technologies

Role and Responsibilities: 

• Work on back-end (+ frontend integration) development of core scripts using NodeJS / MongoDB /Express /Redux, and Redis.
• Manage Key-value based databases like Redis.
• Active participation in the development of a sophisticated platform as one of the leading developers.
• Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular, and database level.
• Respond promptly and professionally to bug reports. 
• Knowledge of bluebird.js (Promises), Async, etc will be of advantage.
• Coding and programming using Object-Oriented Programming, Data Structure and Algorithms, architecture/ design and build RESTful API.
• Passionate about building products and features and build the product from scratch with thrust on Web security, TLS/SSL, web sockets, etc
• Knows one or more of Wireframes/ Prototyping/ Functional Documentation of business.

4-10 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on performance/delivery schedule)

(We do ZERO deductions since the salary will be paid from US/Singapore)

You would be leading a very pivotal role within the tech team at MedPiper where you would be responsible for all the ongoing and new product-related initiatives. You would be the founding team and an individual contributor to the app development POD.

What we look for: 

You are passionate, a strong technical contributor, and an emerging leader. You have a proven track record of creating reliable, scalable, and high-performance products, building large-scale distributed systems.

Experience :

• 2 years of minimum experience on JS/ES6 (Object Oriented)
• 2 years of minimum experience on ReactJs, HTML, CSS
• 1 year of minimum experience on SQL database

Excellent to have :

• Experience on PWA, ServiceWorkers, SSE, WebSockets
• State Management like Redux
• Any exposure on ReactNative/Flutter
• Exposure on DS/Algo fundamentals
• HTML5 latest APIs
• Knowledge of JSON/XML

Good to have:

• Knowledge of SASS, JSS, Radium
• Knowledge of Webpack, Build System
• Knowledge of JavaScript frameworks (e.g. Angular, React, Node.js, Vue)
• Knowledge of Web Fundamentals, Browser Working, REST API
• Knowledge of testing frameworks like Mocha/Jest
• Exposure on Server Side Scripting/ NextJs
• Exposure on NodeJs with Express
• Exposure on UX best practices, Web Accessibility
• Knowledge of back-end languages preferably Python / PHP and 
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Experience in BootStrap / Material Design

Qualifications

• 2+ Years of experience with Bachelor’s/Master's degree in Computer Science, Math, or related technical domainflutt