Social media and content manager

Job Title: Back Office Associate / Back Office Support

Job Description:

The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.

Key Responsibilities:

1. Data Entry and Management:

• Accurately input and update data into databases or systems.
• Ensure data integrity and address any discrepancies or errors in records.
• Maintain and update records, files, and documents as required.

1. Verification Support:

• Process and manage documents such as invoices, orders, contracts, and forms.
• Organize and maintain electronic and physical files for easy retrieval.

1. Report Generation:

• Prepare and assist in the preparation of reports on business performance, financials, and operations.
• Analyse data and generate insights for better decision-making by the management team.

1. Compliance and Documentation:

• Ensure compliance with company policies, procedures, and regulations.
• Assist in preparing and maintaining documentation for audits or inspections.

5.     Handling Incoming Customer Calls/Requests:

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
• Provide detailed and accurate information about products, services, or account status.
• Assist customers with technical issues, troubleshooting, or system-related problems.

Skills and Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
• Experience: Previous experience 1 Years – 2 Years
• Technical Skills: Proficiency in MS Office Suite and other office tools.
• Attention to Detail: Ability to accurately process and maintain records.
• Organization: Strong organizational skills with the ability to multitask and meet deadlines.
• Communication: Good written and verbal communication skills for internal coordination.
• Problem Solving: Ability to identify issues and take appropriate actions to resolve them.

Job Description:

The Social Media Marketer is a dynamic role responsible for executing and supporting a wide range of marketing activities. This position encompasses market research, data analysis, content creation, social media management, and campaign execution to support the organization's marketing strategies and objectives. The ideal candidate is a creative and analytical thinker with a strong grasp of marketing principles and the ability to adapt to changing market trends and organizational needs.

Key Responsibilities:

• Market Research and Analysis:

o Conduct market research to gather insights on industry trends, competitor strategies, and customer preferences.

o Analyze market data to identify opportunities for growth and areas for improvement in marketing strategies.

• Content Creation and Management:

o Develop and manage a content calendar for various marketing channels, including social media, blogs, and newsletters.

o Create engaging and informative content that aligns with the brand's voice and marketing objectives.

• Social Media Management:

o Manage the organization's social media profiles, ensuring regular and engaging content is posted across platforms.

o Monitor social media trends and engagement, and adjust strategies to optimize reach and interaction.

• Campaign Execution:

o Assist in the development and execution of marketing campaigns, including email marketing, digital advertising, and promotional events.

o Monitor campaign performance, analyze results, and make recommendations for future campaigns.

• Brand and Communication:

o Ensure all marketing materials and communications are consistent with the organization's brand identity and messaging.

o Assist in the development of marketing collateral, including brochures, presentations, and promotional materials.

• Stakeholder Collaboration:

o Collaborate with various departments and external partners to ensure marketing activities align with overall business objectives.

o Provide marketing support to sales teams, including market insights, promotional materials, and campaign support.

• Professional Development:

o Stay updated on the latest marketing trends, tools, and best practices. o Attend workshops, webinars, and industry events to enhance marketing knowledge and skills.

Qualifications:

• Bachelor's degree in Marketing, Business, or related field.

• Proven experience in a marketing role, with a strong portfolio of marketing projects.

• Excellent communication and writing skills.

• Proficiency in marketing tools and software, including CRM, CMS, and analytics platforms.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Creative thinker with the ability to develop innovative marketing strategies.

• Ability to work independently and as part of a team in a fast-paced environment.

• Detail-oriented with strong organizational and project management skills.

5+ years of experience in Content Management Systems in general, with at least 3+ yrs. of specific Sitecore experience required. Sitecore 8.X+ experience is ideal.

· Bachelor's in computer science, software engineering or similar

· Hands-on Sitecore development experience.

· The .NET Framework including Visual Studio, C#, and ASP.NET MVC with an understanding of the basics of front end technologies.

· Client-side browser technologies including JavaScript, CSS, and HTML, Responsive Web Design, JQuery and other front end development tools. Experience with Agile methodologies

· Experience with REST, Web Services, Web application frameworks

· Experience with build automation tools

· Experience in TDD and software testing frameworks

· Knowledge of IDEs and source control management (ideally TFS, GIT, SVN or similar)

· Strong adherence to a consistent delivery methodology and associated deliverable generation

Experience as a UI/UX Designer as well as a strong portfolio of related projects

• Proficient in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
• Proficient in prototyping tools such as Sketch, InVision, etc.
• Basic HTML5, skills are a plus   Should have experience in Figma and photoshop      

Desired Candidate Profile:

• The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.
• 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
• 2+ years experience in customer facing roles with customers in US/Europe/ME geographies.
• Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.
• Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
• Ability to multitask in a dynamic, fast paced environment
• Experienced at account management & growth through farming.
• Experienced at leading presentations and discussions with customer’s senior management teams
• Highly energetic, with a passion for helping customers achieve expected business outcomes

Qualifications:

1. Bachelors degree from Top institutes. MBA preferred
2. Excellent organization and project management capability
3. Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
4. Self started, self motivated, flexible and results driven
5. Experience using CRM tools

Preferred knowledge/skills:

1. Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
2. Experience working/leading teams in customer success functions for SaaS products.
3. Experience with Product Delivery Lifecycle