Social Media Marketer

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

We are currently hiring for multiple Talent Acquisition Partner positions for our team at www.qrata.co, Qrata is a talent startup that helps scale funded startups globally, we work with most of the top VCs in India as well as help build remote engineering teams for US/Europe-based startups. We will be launching our talent product to analyze talent using machine learning to help our customers find the right fit.

Responsibilities

• Build an effective candidate pipeline through Inbound/Outbound sourcing channels with minimal dependency
• Source and recruit candidates by using databases, social media, and hiring portals (Naukri, IIM Jobs, LinkedIn etc.) and other creative sources
• Plan and execute candidate engagement activities, including owning the candidate experience from start to finish, pre-onboarding engagement, and post-joining engagement.
• Keep track of employee growth and the company's atmosphere and culture to ensure that it remains pleasant and productive.
• Research, mapping, company analysis, pitching, understanding the startup ecosystem, having intelligent discussions with talent and founders, preparing talent for interviews, and following up with talent are all things which need to be handled.
• Drive outcomes with zeal, think and act fast, and function long-term and in the best interests of the organization.

What are we Looking for

• Ability to work with a wide range of clients, including senior level business leaders and seasoned professional candidates within the engineering organization; proficient in using data to guide decisions and change
• Recognize how to recruit and keep the best brains from all walks of life while harnessing the potential of a diverse workforce.
• Ability to mix the position of strategic talent adviser with a sense of urgency while also managing and achieving outcomes in a fast-paced, expanding environment
• Proven track record of developing talent pipelines and sourcing
• Continuously developing talent pipelines and identifying suitable individuals is a plus.
• A thorough grasp of and application of recruitment metrics to guide decision-making is highly recommended.
• Ability to talk intelligently about the firm and respond to any technical inquiries posed by a prospective recruit
• 3 plus years of experience

Star Points if you have

• Startup Experience
• Effective client contact abilities at all levels
• Interpersonal skills and the capacity to interact effectively in a professional setting
• Consistent with our beliefs and values
• Initiative/leadership experience in projects or events
• Solid understanding of LinkedIn, Naukri, IIM platforms.

• Cultivating solid relationships with clients through the provision of exceptional service.
• Should be open to travel and explain the products of clients to relevant stakeholders
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients and their audience through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' challenges
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to other fellow members.
• Organizing training seminars to enable clients to engage with the stakeholders
• Should be proficient in using excel.
• Should have 1-3 years of experience
• Mediator between the clients and different departments in the organization.

We are looking for a DevOps Engineer for managing the interchange of data between the server and the users. Your primary responsibility will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to request from the frontend. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.

What we are looking for

• Must have strong knowledge of Kubernetes and Helm3
• Should have previous experience in Dockerizing the applications.
• Should be able to automate manual tasks using Shell or Python
• Should have good working knowledge on AWS and GCP clouds
• Should have previous experience working on Bitbucket, Github, or any other VCS.
• Must be able to write Jenkins Pipelines and have working knowledge on GitOps and ArgoCD.
• Have hands-on experience in Proactive monitoring using tools like NewRelic, Prometheus, Grafana, Fluentbit, etc.
• Should have a good understanding of ELK Stack.
• Exposure on Jira, confluence, and Sprints.

What you will do:

• Mentor junior Devops engineers and improve the team’s bar
• Primary owner of tech best practices, tech processes, DevOps initiatives, and timelines
• Oversight of all server environments, from Dev through Production.
• Responsible for the automation and configuration management
• Provides stable environments for quality delivery
• Assist with day-to-day issue management.
• Take lead in containerising microservices
• Develop deployment strategies that allow DevOps engineers to successfully deploy code in any environment.
• Enables the automation of CI/CD
• Implement dashboard to monitors various
• 1-3 years of experience in DevOps
• Experience in setting up front end best practices
• Working in high growth startups
• Ownership and Be Proactive.
• Mentorship & upskilling mindset.
• systems and applications
• 
  what you’ll get
  • Health Benefits
  • Innovation-driven culture
  • Smart and fun team to work with
  • Friends for life

Develop firmware, system software for medical devices\ Automotive ECUs\ IoT edge devices & gateways.  Implement the logic and protocols and communications on 32-bit microcontrollers, configure OS, timers, tasks, interrupts, and communicate with external modems, SoCs, trans-receivers to design, code, and test desired functionality as per customer requirements

Job Requirements :

• Hands-on experience in firmware development using C language
• Hands-on experience in writing low-level device drivers for microcontrollers
• Know of real-time Operating system concepts, tasks, and interrupts’ configuration
• Hands-on experience with in-circuit debuggers
• Knowhow of wired and wireless communication protocols 
• Basic understanding of HW circuits, power supply designs, sensors, and actuators’ interfaces
• Experience in implementing SW development quality processes like ISO 9001 or ASPICE
• Good written and oral communication skills

• Expertise in Java Microservices, Spring, Spring boot MongoDB and Redis 
• Hands-on programming skills
• Proficient communication skills