Social Media Marketer

Job description:

About Us : Signal Expert Global LLP is an MNC involved in the business of providing Technical Analysis Research services in the Forex & Comex Global Market Since 2016. We provide learning and trading assistance into Forex and Comex Market.

Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

Designation : Customer Acquisition Specialist (International Sales)

Nature : On-site, Permanent - Indore [M.P.]

Package : 3 LPA- 4.8 LPA

Key Responsibilities :

• Act as the first point of contact for new clients.
• Identify and engage potential clients through calls/ messages and virtual meetings, converting them into active trading clients.
• Assist clients in identifying the ideal service combination and generating revenue.
• Educate clients on trading basics, company services, market risks, and recommend strategies based on their risk profile.
• Assist clients with account setup, KYC, and onboarding on trading platforms (MT4/MT5), ensuring smooth and timely activation.
• Achieve monthly targets for revenue generation through client acquisition.

Qualifications :

• Fluent English Communication.
• Minimum Graduate or Post Graduate.
• Minimum 6 months documented experience in sales/direct client interaction profile.
• Knowledge of the Global Market. (Forex & Comex)
• Should be a self-motivated, detail-oriented and responsible team player with exceptional relationship management skills.
• Experience in International Sales, Marketing and Financial Services will be preferred.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

𝗝𝗼𝗯 𝗥𝗼𝗹𝗲:

• Develop and maintain 2D/3D games or applications using Unity.
• Collaborate with designers, artists, and other developers to bring concepts to life.
• Optimize applications for maximum performance across a wide range of devices.
• Implement game mechanics, physics, UI, and animations.
• Debug and resolve technical issues as they arise during development.
• Participate in code reviews and maintain clean, scalable code.
• Stay updated with Unity updates and best practices.

#HiringNow

We are looking "Branch Manager - Sales" for Reputed Client @ Permanent Role.

Experience :3+ Years

•Justify the budget of total sales designed by organization for the branch cost MoM which are sales + revenue + MF + franchisee acquisition + branch profitability.

•Source HNI clients and franchisee every month.

•Generate good revenue for the company as per the expectations and promote all the products of the company.

•Work on improving the sales number at branch level.

Location : Coimbatore

1. Work on a disruptive product that's still in the early stages
2. Review functional and design specifications to ensure a complete understanding of the system
3. Take ownership of the end-to-end system and take all requirements, issues, and enhancements to closure single-handedly
4. Mobile testing experience with strong basics, understanding of testing and shipping releases on these platforms - iOS, Android, and Web
5. Prior experience in creating optimal test strategy - functional, non-functional, analytics, and automation
6. Experience with relational database and SQL queries
7. Sharp analytical abilities and excellent written and verbal communication skills
8. Experience of working with JIRA
9. Prior experience in automation testing
10. Prior experience in working with tools like -
    1. Figma
    2. Datadog
    3. AWS

Role: Senior Software Engineer – Backend                                            Location: Bangalore / Gurgaon / Pune

About the Role

The successful backend engineer will work closely and collaboratively with cross functional teams during all phases of the software development lifecycle.

The incumbent should be competent to provide quick solutions to problems and taking a product or a product’s component through the entire life cycle, optimize the space / time complexity and improve on usability and reliability.

What you’ll be doing:

• Bachelor's degree in Computer Science or related field from top notch colleges 
• 4 + years of software development engineering.
• Understanding of fundamental design principles (including MVC).
• Good hands on in AWS scalable environment.
• Experience with different RDBMS and No SQL databases like MySQL, mongo, etc.
• Experience in designing scalable micro-services required.
• Strong knowledge of CS fundamentals including data structures, algorithm design and complexity analysis.
• Proficiency in one language that emphasizes class abstractions (for e.g. Java) and have coded in it for at least 4 years.
• Excellent communication, analytical and problem solving skills.
• Strong organizational skills and the ability to prioritize and work with clients with great efficiency.
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
• Open minded, Team builder, Good communicator and ability to lead and inspire teams.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Experience in dealing with ambiguous/undefined problems; ability to think abstractly

What are we looking for?

• 4 to 10 years of hands on design / development experience. 
• Tech / M.Tech Computer Science or equivalent field from a premier institutes. 
• Proficient in Java OR C/C++, data structures, algorithms and OO design / design patterns. 
• Strong understanding of Computer Science fundamentals. 
• Technical depth in OS, computer architecture and OS internals. 
• Ability to write scalable and maintainable code. 
• Self-starter and goal-oriented with strong analytical and problem-solving skills. 
• Must be able to work cooperatively within a strong diverse technical community to expedite development tasks.
• Experience in Machine Learning is a plus

 
What we offer

• Competitive salary and excellent benefits, in a diverse working environment with inspiring and hardworking colleagues
• A positive, get-things-done workplace.
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
• A flexible working environment where you can drive your outcomes.

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Qualifications

• Bachelor’s/Master’s degree in Engineering with 3+ years experience.
• Strong knowledge in HTML5, CSS, SASS/Bootstrap, OOP JavaScript, JQuery & AJAX are preferred.
• Strong knowledge in developing responsive web app, designing models (JSON) and (Server communication (REST APIs) are preferred.
• Strong knowledge in modern Frontend frameworks & libraries like Angular, Redux + React are preferred.
• Strong Knowledge in HTML templates and modern templating technologies are preferred.
• Strong knowledge in modern libraries like React is preferred.
• Knowledge of NodeJS, NPM packages is a huge plus.
• Knowledge of Gulp, Bower is a plus.
• Knowledge of ExpressJS is desirable.
• Knowledge of Docker is desirable.
• Basic Knowledge of relational DBMS and SQL