Production Support Engineer

Sales & Marketing Engineer – Building Automation Solutions

| 🕒 Experience: 8–10 Years

About the Role

We are seeking a dynamic Sales & Marketing Engineer with proven expertise in Building Automation Solutions & ELV Project Sales. The ideal candidate will drive business growth, build strong client relationships, and deliver tailored automation solutions to meet customer needs.

Key Responsibilities

• Develop and implement sales & marketing strategies for Building Automation Solutions (BAS).
• Identify and convert new business opportunities across target industries.
• Build and maintain strong client relationships; conduct product demos & presentations.
• Provide technical support during pre-sales and post-sales stages.
• Conduct market research, analyze competitor activities, and gather customer insights.
• Achieve and exceed assigned sales targets.

Qualifications

• Bachelor’s in Instrumentation / Electronics / Automation Engineering (or related field).
• 8–10 years of experience in Sales & Marketing of BAS/ELV systems.
• Strong technical knowledge of HVAC, BMS & Automation Products.
• Excellent communication, presentation, and negotiation skills.

Must Have Skills: ● .NET Expertise: 8+ years of hands-on experience with C# and .NET Framework (preferably 4.8+), with deep knowledge of MVC5 architecture. ● Front-End Mastery: Advanced skills in Razor Views, Bootstrap 5, CSS/LESS, JavaScript, and JQuery for building modern, responsive UIs. ● Database Proficiency: Strong experience with MSSQL, including schema design, performance tuning, and writing complex queries and stored procedures. ● DevOps Knowledge: Proficient in IIS configuration, deployment automation, and CI/CD best practices. ● Team Leadership: Proven ability to lead and mentor development teams, manage project timelines, and deliver high-quality software. ● Problem Solving: Exceptional debugging, analytical, and troubleshooting abilities across the stack. ● Collaboration: Experience working in Agile/Scrum teams and participating in technical discussions and code reviews. 

About the Role

We are looking for a talented LLM & Backend Engineer to join our AI innovation team at EaseMyTrip.com and help power the next generation of intelligent travel experiences. In this role, you will lead the integration and optimization of Large Language Models (LLMs) to create conversational travel agents that can understand, recommend, and assist travelers across platforms. You will work at the intersection of backend systems, AI models, and natural language understanding, bringing smart automation to every travel interaction.

Key Responsibilities:

• LLM Integration: Deploy and integrate LLMs (e.g., GPT-4, Claude, Mistral) to process natural language queries and deliver personalized travel recommendations.
• Prompt Engineering & RAG: Design optimized prompts and implement Retrieval-Augmented Generation (RAG) workflows to enhance contextual relevance in multi-turn conversations.
• Conversational Flow Design: Build and manage robust conversational workflows capable of handling complex travel scenarios such as booking modifications and cancellations.
• LLM Performance Optimization: Tune models and workflows to balance performance, scalability, latency, and cost across diverse environments.
• Backend Development: Develop scalable, asynchronous backend services using FastAPI or Django, with a focus on secure and efficient API architectures.
• Database & ORM Design: Design and manage data using PostgreSQL or MongoDB, and implement ORM solutions like SQLAlchemy for seamless data interaction.
• Cloud & Serverless Infrastructure: Deploy solutions on AWS, GCP, or Azure using containerized and serverless tools such as Lambda and Cloud Functions.
• Model Fine-Tuning & Evaluation: Fine-tune open-source and proprietary LLMs using techniques like LoRA and PEFT, and evaluate outputs using BLEU, ROUGE, or similar metrics.
• NLP Pipeline Implementation: Develop NLP functionalities including named entity recognition, sentiment analysis, and dialogue state tracking.
• Cross-Functional Collaboration: Work closely with AI researchers, frontend developers, and product teams to ship impactful features rapidly and iteratively.

Preferred Candidate Profile:

• Experience: Minimum 2 years in backend development with at least 1 year of hands-on experience working with LLMs or NLP systems.
• Programming Skills: Proficient in Python with practical exposure to asynchronous programming and frameworks like FastAPI or Django.
• LLM Ecosystem Expertise: Experience with tools and libraries such as LangChain, LlamaIndex, Hugging Face Transformers, and OpenAI/Anthropic APIs.
• Database Knowledge: Strong understanding of relational and NoSQL databases, including schema design and performance optimization.
• Model Engineering: Familiarity with prompt design, LLM fine-tuning (LoRA, PEFT), and evaluation metrics for language models.
• Cloud Deployment: Comfortable working with cloud platforms (AWS/GCP/Azure) and building serverless or containerized deployments.
• NLP Understanding: Solid grasp of NLP concepts including intent detection, dialogue management, and text classification.
• Problem-Solving Mindset: Ability to translate business problems into AI-first solutions with a user-centric approach.
• Team Collaboration: Strong communication skills and a collaborative spirit to work effectively with multidisciplinary teams.
• Curiosity and Drive: Passionate about staying at the forefront of AI and using emerging technologies to build innovative travel experiences.

Candidate must have 6 to 8 years of experience in Real Estate industry

● Prefer candidates from Real Estate, Banking & Finance Sector, Insurance sector.

● Candidate must have Knowledge of Real Estate Laws and Regulations.

● Candidate should have experience in Post-Sale Operations Management, MIS Management & CRM Software handling, Project Documentation & Compliance and Audits on QRC (Query/Request/Complaints) process.

● Candidate should be good in Customer Relationship Management, Banking & Financial Ties, Financial Management.

● Candidate should have Excel Proficiency.

Key Responsibilities:

• Design, develop, and maintain robust automation frameworks using Selenium and Playwright.
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• Automate testing for API (RESTful) and UI applications.
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• Work with tools such as Rest Assured, Postman for API testing.
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• Integrate automated tests into CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions preferred).
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• Participate actively in Agile development processes.
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• Collaborate with developers, product managers, and other QA team members.
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• Mentor and guide junior automation engineers.
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• Debug complex issues and provide detailed analysis.
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• Drive continuous improvements in test processes, tools, and techniques.

Technical Skills Required:



 ✅ Automation Testing (Mandatory)

✅ Strong JavaScript OR Java programming skills

✅ Hands-on experience in Playwright (Mandatory)

✅ Experience in Selenium

✅ Proficiency in REST API testing using Postman/Rest Assured

✅ Version Control: Git

✅ CI/CD: Familiarity with GitHub Actions, Jenkins, GitLab CI (Preferred)

Additional Skills (Preferred):

• Experience in GitHub Actions for automation in CI/CD pipelines.
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• Strong problem-solving, debugging, and analytical skills.
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• Excellent communication (verbal and written).

• Provide safe transportation for staff, guests, and clients
• Ensure to deliver service to highest standards while adhering to all policies and procedures
• Maintain vehicle mileage logs
• Drive courteously and safely
• Maintain a safe driving record

• Make good engaging user interface
• Integrate apis and make it functional
• Writing tested and documented JS, HTML and CSS
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Make design and technical decisions for REACT-JS projects.
• Ensuring high performance

• ication Form