Production Support Engineer

We are looking for candidates with an experience of 3 - 4 years who can be a part of our DaeBuild CRM Implementation & Functional Support team.

The CRM Implementation & Functional Support profile would be :-

• Ensuring absolute success of each DaeBuild CRM Implementation.
• Ensuring absolute satisfaction and happiness of each customer by offering the best functional and technical support.
• Online and Onsite Software Training.
• Online and Onsite Technical support which includes resolving client queries, troubleshooting errors, and ensuring absolute customer satisfaction.
• Upgradations of the software versions.
• Work closely with development team during Software Development Cycle.
• Responsible for Manual Testing using latest Techniques and Methodologies and ensure that all products are of very high quality.
• Good Communication Skills.

Hello there, we're in urgent need of a good ReactJS developer

having 3-5 years of experience in ReactJS.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Required skills:

• Hands on experience using Material-UI, developing custom components on top of in-build Mui components.
• Graphql(Apollo) experience is a MUST.
• We use React hooks everywhere so you should be well-versed with that.
• Experience developing using Storybook is preferred.

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

An EdTech organization is hiring sales managers with experience of 2 years & above for Mumbai location (Remote working until offices open & Virtual onboarding).

Roles & Responsibilities -

• Initiating phone conversations with parents who complete the demo classes for their kids
• Intensely following up with the prospects and closing the sales within the sales cycle
• Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
• Achieving the weekly targets in a high pressure performance driven competitive environment
• Monitoring self-performance at all times while also contributing to the team performance,
• Keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc

Skill Sets -

• Exceptional communicator and an influencer who can deliver sales pitch like a charm.
• Result driven with experience of extremely target centric job.
• Confident and persevering risk-taker who thrives in a high-performance high-growth environment.
• Self-learners with high grasping ability so that you can learn about the product within 2 days.

Prerequisites -

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
• Ability to counsel a parent for the child's future
• Comfortable with changing shift timings so that we may serve our customers better
• Graduation is not mandatory for candidates with 3+ years of experience
• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and Powerpoint

• Software Developer (Must have experience in all technologies .Net, Angular JS, MVC, jQuery & Sql Server) – 4 to 5 years’ experience

Tech Stack :

PHP, HTML, CSS, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL/MYSQL, MVC FRAMEWORK.

Responsibilities:

• Design and build advanced applications
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Able to understand and create Documentation according to Client requirement.

Requirements:

• Ability to write clean, commented and maintainable code.
• Basic understanding of MVC frameworks.
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Proper understanding of OOPS concepts.
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
• Creating database schemas that represent and support business processes.
• Proficient knowledge of a back-end programming.
• Proficient understanding of code versioning tools, such as Git.
• Proven software development experience and Web application development skills.
• Understanding of startup culture.
• Good team player, Quick learner.