PHP Laravel Developer

Full Stack Support Engineer

Node.js, React & Production Application Support

📍 Remote | Full-time | Night Shift | 3+ Years

About the Role

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

We are hiring a Full Stack Support Engineer who will own day-to-day application support for a live customer product built on Node.js and React, working a fixed night shift aligned to North American business hours.

The mandatory requirements for this role are prior professional experience working a night shift, and the willingness to continue working a permanent night shift, Monday through Friday, approximately 7:00 PM to 4:30 AM IST, with on-call support coverage on weekends.

The role is fully remote.

The work is hands-on across the stack: triaging issues from monitoring alerts and customer tickets, performing root cause analysis, shipping bug fixes, applying minor framework and library updates, and communicating with the customer directly during the shift.

When there is no active support work, the engineer will contribute to other development projects within the company, so consistent productive output across the shift is expected.

Responsibilities:

Incident Response and SLA Adherence

Acknowledge and act on alerts and customer-raised tickets within the SLA window.

Critical incidents require response within 1 hour and best-effort resolution within 2 to 4 hours.

P1 issues require response within 2 to 4 hours and resolution within 1 business day.

P2 and P3 issues follow the documented SLA matrix.

Bug Fixes and Production Support

Investigate and resolve defects in previously built functionality across the customer-facing portal, internal portal, backend services, and third-party integrations.

Write clean fixes with appropriate tests and documentation.

Monitoring and Proactive Triage

Operate the application and infrastructure monitoring stack.

Investigate anomalies before they become incidents.

Tune alerts to reduce noise and improve signal.

Customer Communication During the Shift

Communicate directly with the customer in English during incidents and routine support, in writing and on calls.

Set clear expectations on status, root cause, and timeline.

Close the loop after resolution.

Minor Framework and Dependency Updates

Apply minor version upgrades to operating systems, frameworks, and libraries to maintain compatibility and security.

Test rigorously before promoting to production.

Hands-On Development Across the Stack

Work in the existing Node.js (Express, NestJS) backend and React frontend codebase.

Make focused changes that respect the existing architecture and patterns.

Contribution to Other Development Projects

When the support workload is light, contribute to other active development projects within Unico Connect.

Pick up well-scoped tasks, ship them to the team’s quality standard, and remain available to drop back into support work as soon as it is needed.

Root Cause Analysis and Write-Ups

For every meaningful incident, document the cause, the fix, the customer impact, and any follow-up actions to prevent recurrence.

Weekend On-Call Coverage

Provide on-call support coverage on weekends.

Respond to alerts and customer tickets within the defined SLA window.

AI-Assisted Support Workflows

Use Claude, Cursor, and similar tools day to day for triage, log analysis, code reading, and patch drafting.

Apply judgment on when to trust AI-generated output and when to verify.

Handover Discipline

Maintain clean shift handover notes for the day-shift team.

Track open issues, in-progress investigations, and customer commitments so nothing drops between shifts.

Requirements:

Prior Professional Night-Shift Experience (Mandatory)

Candidates must have worked a permanent night shift in a prior professional role for a meaningful period of time.

Adjacent late-evening shifts or occasional on-call do not qualify.

Willingness to Work a Permanent Night Shift Aligned to North American Business Hours, with On-Call Support Coverage on Weekends (Mandatory)

The shift is Monday to Friday, approximately 7:00 PM to 4:30 AM IST.

Candidates who cannot commit to night-shift hours on an ongoing basis should not apply.

3+ Years of Professional Full Stack Engineering Experience

With hands-on production work in both Node.js and React.

Strong JavaScript and TypeScript Proficiency

With React on the frontend and Node.js (Express, NestJS) on the backend.

API design experience with REST.

Comfortable reading and modifying an existing production codebase without breaking adjacent functionality.

Production Debugging and Incident Response Instincts

Ability to read logs, traces, and metrics to isolate a problem quickly.

Comfort triaging across application code, database queries, third-party API failures, and infrastructure.

Working Experience with Relational Databases

(PostgreSQL or MySQL), including reading and writing SQL, basic schema understanding, and the ability to investigate data-related incidents.

Familiarity with Cloud Infrastructure

On AWS, GCP, or Azure, at the level of reading logs, restarting services, deploying through CI/CD pipelines, and basic operational tasks.

Working Knowledge of Git, CI/CD Pipelines, and Monitoring Tools

At least one monitoring or observability tool (Datadog, New Relic, Sentry, CloudWatch, Grafana, or equivalent).

Strong Written and Spoken English Communication

This role involves direct customer interaction during the shift.

Calm, clear, professional communication in writing and on calls is non-negotiable.

Bachelor’s Degree

Bachelor’s degree in Computer Science, Information Technology, or a related engineering discipline.

Exceptional candidates with demonstrable production experience and strong portfolios may be considered without a formal degree.

Alertness, Judgment, and Ownership Mindset

Night-shift support work demands self-direction, attention to detail under low-supervision conditions, and the discipline to follow process when fatigued.

Nice to Have

• Prior experience in application support, AMC, or managed services engagements
• On-call experience with documented SLAs
• Experience with feature flag tools, error tracking platforms, or APM dashboards
• Exposure to AI-assisted development tools in a support context

• Architect and Develop: Design, implement, and maintain high-performance backend services using Java/Golang and intuitive frontend interfaces using React.
• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting best practices and fostering a collaborative environment.
• Code Quality: Write clean, efficient, and well-documented code following industry best practices and coding standards.
• Collaboration: Work with backend developers, frontend developers, product managers, and other stakeholders to gather requirements and deliver robust solutions.
• Performance Optimization: Identify and address performance bottlenecks and scalability issues.
• Debugging and Troubleshooting: Diagnose and resolve complex issues in both backend and frontend components.
• Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests.
• Continuous Learning: Stay current with the latest industry trends, technologies, and best practices in full stack development.

We are inviting a Fullstack Engineer to join our dynamic product team at BrandLabs. If you’re passionate about building end-to-end web applications and enjoy working across the stack, we’d love to connect!

Key Responsibilities:

• Develop, deploy, and maintain web applications using NextJS, Typescript, NodeJS, NestJS, and ExpressJS.
• Collaborate with the product, design, and backend teams to deliver seamless user experiences.
• Write clean, maintainable, and scalable code following industry best practices.
• Participate in technical discussions, code reviews, and architectural planning.
• Integrate third-party services, APIs, and tools where required.
• Ensure application performance, security, and responsiveness.

Required Skills:

• 1-2 years of hands-on experience in fullstack development.
• Strong proficiency in NextJS, Typescript, NodeJS, NestJS, and ExpressJS.
• Good understanding of RESTful APIs and microservice architecture.
• Ability to troubleshoot, debug, and optimize applications for performance.

Good to Have:

• Experience building n8n workflows for automation.
• Exposure to AI/ML-based projects or AI service integrations.
• Familiarity with DevOps, CI/CD pipelines, and cloud platforms.

Additional Information:

• Location: We prefer candidates based in or around Thane, Mumbai for better collaboration.

Project Links: Please share your GitHub, portfolio, or links to live projects you’ve contributed to.

Skills:

Full Stack Developer

Developed Gaming Application

Developed 3D Gaming Application

Basic knowledge of C, C++, MySQL, Mongo db

What you need to have:

WHAT YOU’LL BE DOING: 

• Developing front end website architecture (Bootstrap, HTML 5, CSS3). 
• Designing Rich User interactions on web pages (User Experience into consideration). 

• Developing back end website applications (Controllers, Services and APIs). 
• Ensuring Site Compatibility with mobile devices 
• Working alongside UI/UX for web design features. 
• Working with Product Manager to translate User Requirements → Technical Requirements. 
• Developing APIs for external/internal consumption. 

QUALIFICATIONS: 

• Minimum 3-5 years of Experience in Full Stack development 
• Degree in Engineering or Computer Science. 
• Proficiency with Front-end development languages such as HTML, CSS and JavaScript. 
• Familiarity with JavaScript frameworks such as JQuery, VueJS or Angular. 

• Proficiency with Java/JSP, Spring Stack (Security, Web MVC, REST). 
• Familiarity with database technology such as MySQL. 
• Proficiency in Build Cycle management (Maven, Jenkins, Scripting). 
• Familiarity with Deployment technologies like Docker, Rancher and Virtual machines. 
• Familiarity with Agile Development processes. 

• Excellent verbal communication skills. 
• Good problem-solving skills with attention to detail. 
• Able to create functional, attractive applications that perfectly meet the needs of the user. 

• 5-7 years of relevant product design, development and testing experience
• Strong technical skills in java springboot/MVC frameworks, reactjS. API development, Cloud native solutions like lambda, azure functions is good to have.
• Database – primarily Mongo DB, Knowledge of postgres /MySQL is good to have
• DevOps - Knowledge of DevOps will be good to have
• API - Preferred experience with one of API gateway platform (Apigee, Mulesoft, Kong, WSO2)
• Good communication skills, with an ability to express and understand complex technical concepts.
• Strong analytical, problem-solving, and conceptual skills.
• Ability to work under pressure and meet tight deadlines.
• Experience of working with globally distributed teams.
• Innovative and Self learner for mentoring and problem resolutions.
• Ability to mentor and manage product teams