Technical Writer

Role Description

This is a full-time, on-site role at our Bengaluru office. As a Sales Development Specialist, you will focus on generating, prospecting, qualifying, and nurturing leads to fuel pipeline growth. The role requires proactive outreach, systematic lead qualification, and close collaboration with the sales team to achieve revenue goals.

Key Responsibilities

• Lead Generation: Identify and research potential customers using online research tools and databases, CRM data, and campaigns; build prospect lists aligned to ICPs.
• Outbound Outreach: Connect with prospects via cold calls, emails, and other suitable mediums; personalize outreach to build interest.
• Lead Qualification: Assess prospects using BANT/CHAMP frameworks to ensure only qualified leads are focused by the sales team.
• Consultative Selling: Engage with decision-makers at Indian consumer brands to understand their sales, distribution, and channel engagement challenges.
• Pipeline Management: Track leads and activities in CRM; maintain accurate reporting.
• Deal Support: Partner with senior sales team member on follow-ups and assist in progressing opportunities.
• Collaboration: Work with product, marketing and leadership teams to refine outreach strategies and improve conversions.

Ideal Profile

• 1–3 years experience in sales with focus on lead prospecting and qualification
• Strong communication, presentation, and relationship-building skills
• Consultative selling mindset with ability to engage decision-makers
• Familiarity with CRM tools (e.g., HubSpot, Zoho), sales funnels, and B2B buying cycles
• Self-starter with a growth mindset, eager to learn in a dynamic startup environment
• Bachelor's degree in Business, Marketing, or related field
• Prior SaaS sales experience and exposure to Indian MSMEs is a plus

Why Nexxio?

• Be part of a mission-driven startup transforming MSMEs across India
• Gain exposure to full-cycle B2B enterprise sales
• Be part of our growth story and accelerate your career
• Competitive salary + significant performance-linked incentives
• Complimentary office lunch
• Good work-life-balance (9:30 AM to 6:30 PM India time)

We are looking for an experienced and results-driven Business Development Manager (BDM) – ERP Sales to join our team. The ideal candidate will have a strong background in ERP software sales or any kind of software selling, excellent relationship-building skills, and the ability to identify and convert leads into long-term business opportunities.

Key Responsibilities:

• Develop and implement effective sales strategies to promote and sell ERP solutions.
• Identify potential clients, generate leads, and maintain a strong sales pipeline.
• Conduct market research to understand customer needs and industry trends.
• Present and demonstrate ERP solutions to prospective clients.
• Build and maintain strong relationships with new and existing clients.
• Negotiate contracts, pricing, and close deals to achieve sales targets.
• Work closely with the technical and implementation teams to ensure seamless service delivery.
• Provide feedback on customer requirements and contribute to product enhancements.
• Prepare and present sales reports, forecasts, and performance metrics to management.

Requirements:

• Proven experience in ERP sales or any kind of software selling with a track record of meeting or exceeding targets.
• Strong understanding of ERP solutions and business processes.
• Excellent communication, negotiation, and presentation skills.
• Ability to generate leads and build long-term business relationships.
• Self-motivated, proactive, and result-oriented approach.
• Proficiency in CRM tools and Microsoft Office Suite.
• Willingness to travel as required.

About SumoLogic

At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. 

Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.

You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.

At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.

What You Will Do

As a Technical Support Engineer, your role will involve:

- Working with customer support tickets in our Salesforce Service Cloud ticketing system

- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.

- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.

- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.

- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.

- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.

- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.

What You Will Bring With You

- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. 

- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.

- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media. 

- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.

- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.

- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills. 

- Ability to support multiple international time zones

Desired Technical Qualifications

- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).

- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.

- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.

- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.). 

- Query Language Proficiency: SQL or similar query language skills.

- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.

- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.

- OSS skills in Otel, Prometheus, and Falco are a plus

- Sumo Logic experience is a big plus but not required 

Travel Requirements

Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.

Education

Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.

Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Location: HSR Layout, Bangalore

Job Summary:

We are seeking a highly motivated and experienced Lead Sales Development Representative to spearhead our sales development efforts. The ideal candidate will be responsible for generating new business opportunities, managing and nurturing leads, and developing a high-performing sales development team. As a lead, you will play a critical role in driving our company's growth by implementing strategic sales initiatives and fostering strong relationships with potential clients.

Key Responsibilities:

• Lead and mentor a team of Sales Development Representatives (SDRs).
• Develop and execute strategic plans to generate new leads and expand the company's customer base through various channels, including cold calling, email campaigns, and social media outreach.
• Monitor and analyze team performance, providing regular coaching and feedback to enhance productivity and effectiveness.
• Collaborate with the marketing and sales teams to align sales strategies and optimize lead generation efforts.
• Manage and maintain the lead pipeline, ensuring timely follow-up and effective qualification of prospects.
• Participate in key sales and business development meetings, presenting insights and strategies to stakeholders.
• Stay abreast of industry trends, market conditions, and competitive landscape to inform sales strategies and approaches.
• 4+ years of experience in sales or business development, preferably in a IT / SaaS environment
• Contribute to the continuous improvement of sales processes and tools to increase efficiency and conversion rates.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3-8 years of experience in sales development, with at least 2-4 years in a leadership role.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in CRM software and sales automation tools.
• Proficient in Lead Generation tools like LinkedIn Sales Navigator / Apollo / Lusha / Zoom Info
• Ability to analyze data and sales metrics to inform decision-making.
• Self-motivated, with a strong work ethic and a results-driven approach.

About the company:

Betterhalf.ai

Betterhalf is on a mission to help Indians find their match with single click matching. With 1M users and a presence in every city in India, our reach is expansive — and we’re rapidly growing users (50% quarter over quarter).

By mid next year, we'd like to become the 3rd largest player in the matrimony industry in India and make our path to being No.1. There’s never been a more exciting time to be at Betterhalf.

Company funding:

Betterhalf.ai has successfully raised a $3M Pre-Series A round and is backed by Y Combinator, Tribe Capital, Quiet Capital, Kunal Shah and Nobroker founders. Betterhalf is expected to do Series A in 9-12 months.

Your growth:

You’ll experience Series A, B in 24-months and become integrated as a Category Manager

You’ll see a 50-people team becoming a 150-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders and marketing leaders.

Responsibilities:

• Work closely with Product teams to plan & develop features and extensions to existing product lines.
• Analyze sales data & research market trends, customer needs to develop key insights & growth opportunities. This workstream may involve ad-hoc RCAs / interventions on escalations.
• Work closely with sell-side & marketing teams to promote & create awareness for product lines.
• Work closely with CM’s  on integrating growth products with new launches as well as working on specific deep-dives for existing brand partners.
• Identify & build growth capabilities & enablers that will drive significant growth on online sales in India. These growth opportunities could span across affordability, third party services, monetization, new customer acquisition, supply growth & onboarding.
  
  

Qualifications:

Bachelor's degree, 2+ years in sales industry

Experience in full sales cycle, including deal closing. 

Demonstrated sales success

Strong negotiation skills

Strong communication and presentation skills

CRM experience is preferred

Compensation:

Fixed : 40-50k Per Month

Variable: as per performance

If you believe in Hustling and Getting the Job Done! Come Join us in our ambitious journey to revolutionize the Matrimony Industry.

What you need to have: