Business Analyst

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

1. Responsibilities 

   • • Collaborate with the core team building a state-of-the-art blockchain based SaaS. 
   • • Building front-end web applications using latest technologies. 
   • • Suggest and ideate high- and low-level design and architecture requirements for implementation of features. 
   • • Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. 
   • • Backend RESTful API Design and server-side development for web and mobile apps. 
   • • Develop and design database schemas on MongoDB. 
   • • Perform code reviews and unit tests to ensure code consistency and maintainability. 
   • • Setup alerts, monitoring & metrics, provision and manage resources on AWS Cloud. 

    

   Minimum Qualifications 

   • • Passion to solve complex problems of agriculture in a dynamic start-up environment 
   • • Flexible, curious, exploratory, and can-do attitude 
   • • Great sense of ownership and ability to work with very limited supervision 
   • • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience. 
   • • 2-5 years of hands-on coding expertise in software engineering. 
   • • Experience with JavaScript, HTML, CSS. 
   • • Ability to speak English fluently. 

    

   Preferred Qualifications 

   • • Strong programming experience of 2+ years with Node.js, Express.js, MongoDB and Angular stack. 
   • • Strong problem solving/troubleshooting skills. 
   • • Experience with software design and architecture for building highly efficient and scalable systems. 
   • • Experience with MongoDB Atlas for database hosting and storage. 
   • • Experience with SDLC in an Agile work environment using tools like Jira and GitHub. 
   • • Experience with AWS Services like ECS, EKS, EC2, S3, Lambda, Load Balancing, Route 53, API Gateway along with Infrastructure provisioning and optimization. 
   • • Knowledge and experience of NoSQL Databases is a must. 
   • • Experience with DevOps, CI/CD pipelines on Jenkins, GitHub Actions, etc. 
   • • Experience with containerization environments like Docker & Kubernetes. 
   • • Experience with Material Design is an advantage. 
   • • Experience with TDD is an advantage. 
   • • Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage. 

Job description

Role: Business Analyst

Experience Level: 3+years

We are looking for a N2 Japanese Business Analyst bridges our Japanese clients and internal teams. Responsibilities include client needs, conducting business analyses and ensuring successful project delivery. The ideal candidate possesses N2-level Japanese, fluent English, background in business analysis, and 3+ years of relevant experience. This role offers opportunities to work with prestigious automotive brand and cutting-edge digital technologies.

ROLES AND RESPONSIBILITIES

• Client Communication: Act as the primary liaison between Japanese clients and internal

teams. Communicate effectively in Japanese (N2 level) and English to understand and translate

client requirements.

• Project Management: Collaborate with project managers, developers, and QA teams to ensure timely and successful delivery of projects. Monitor project progress and resolve any issues that arise.
• Requirement Gathering: Gather and document business and technical requirements from

stakeholders. Ensure all requirements are clearly understood and communicated to the

development team.

• Business Analysis: Conduct detailed business analysis to understand client needs, identify

gaps, and propose effective solutions.

DESIRED EXPERTISE/TECHNICAL EXPERTISE:

• JLPT N2 or higher certification is mandatory
• Fluent English (both written and oral) communication
• Bachelors degree in business administration, Information Technology, or a related field.
• Minimum 3-4 years of experience in business analysis (domain knowledge of Automotive will

be an added advantage)

• 3+ years of experience in business analysis, preferably in the automotive or digital solutions

industry

• Analytical Skills: Strong analytical and problem-solving skills. Ability to analyze complex

business processes and propose effective solutions.

• Communication Skills: Excellent written and verbal communication skills in both Japanese and

English. Ability to convey technical concepts to non-technical stakeholders.

• Technical Skills: Familiarity with digital technologies and automotive industry trends is a plus.

Proficiency in Microsoft Office Suite and Tools like Draw.IO, Confluence.

What we're looking for
We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with founders. You will also collaborate with marketing and growth teams to ensure that word gets out to people and they get to see what you are building

Responsibilities
Work with founders to define product strategy and roadmap
Prioritise and plan features for development. Come up with prioritisation framework suited to company needs and balancing impact vs effort
Build strong customer empathy and incorporate same while working with UX and Design teams
Convert ideas to prototypes and demonstrate them to the key partners
Own product lifecycle from idea, design, research , competitive analysis, positioning, roadmap, development, go to market, launch and success
Define and measure success metrics for the product
Talk to customers, gather business insights and come up with new product ideas for a multi-product strategy
Be a product evangelist inside and outside the organisation. Represent company in product or domain specific conferences and events


Qualifications
Over 3 years of hands on experience in Product Management
Good understanding of web based architecture and APIs
Good understanding of UX framework and experience on UI design
Good analytical and problem solving skills
Ability to work independently and drive product with minimal direction
Collaborative approach with clear communication
Strong analytical and problem solving skills
Familiar with agile product development processes
Background in consumer apps is a plus


Benefits
An exciting and enriching work environment
Ability to work directly with founders to shape the company
Opportunity to become an expert in sustainability tech (expected to be redefine every industry over next 2-3 decades)
Opportunity to participate in the zero to one journey of building a startup
Ability to articulate and work on the most core problems that the customer faces
A competitive salary and comprehensive medical insurance coverage
Significant upside through an employee friendly ESOP policy

Requirements:

• 3 - 6 years of relevant experience.
• Strong Experience in Ruby and web frameworks like Ruby on Rails
• Should have good knowledge and work experience in REST API implementations, JSON format handling, rails cache, sessions, multi-threading, etc.
• Ability to write clean Ruby code.
• Proficiency with code versioning tools including Git, Github,
• AWS experience, MySQL, PostgreSQL
• 3+ years of design & amp; development of server-side components in Ruby on Linux platform
• Proficient in Relational Database schema design, development with ActiveRecord, and query performance tuning.

Profile: To find and service new export, import clients for their freight forward needs. Managing transporters, and CHAs. 

B2B sales calls. 

Based out of Ahmedabad, Gujarat. 

Graduate ,  diploma in import, export. 

Good communication skills, can speak  English

Basic skills in Microsoft Office