Technical Writer

JOB DESCRIPTION

Job Title: Admission Counsellor

Experience: 1-4 Years

Location: Gurgaon

Type of Working: Work from Office, 5 Days

RESPONSIBILITIES

● Counselling prospective students and guiding them about the different Courses

● Counselling through Data Calling.

● Advise students on specific degree programs and admission procedures.

● Handling queries over the telephone

● Converting leads into admissions.

ELIGIBILITY:

● Excellent written and verbal communications.

● Good knowledge about the courses and ready to work as per requirements

● Well-versed in the background of the Edtech industry.

● Must possess thorough knowledge of institutions and programs offered.

● Should maintain a professional work environment.

● Full of energy, result-oriented nature and takes initiative.

● Experience from the Edtech industry would be preferred

Connect at https://www.linkedin.com/in/babitagupta7?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BFZLsN15RQ1yvYSH347fgrg%3D%3D

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Key Responsibilities

Instructional Design & Development

● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.

● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.

● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.

SaaS Integration Training

● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.

● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.

● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.

Leadership & Collaboration

● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.

● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.

● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.

Technology & Tools

● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.

● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.

● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.

Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.

● Continuously iterate on learning content to improve quality and relevance.

● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.

● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.

● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.

● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.

Required Qualifications

● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).

● 9+ years of experience in instructional design, with at least 3 years in a leadership role.

● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.

● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.

● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.

● Familiarity with LMS platforms and SCORM-compliant content.

Key Responsibilities:

• Identify potential clients and business opportunities through market research, networking, and cold calling.
• Develop and maintain relationships with key decision-makers in target businesses.
• Present and demonstrate product offerings to potential clients.
• Negotiate contract terms and pricing with clients.
• Close sales deals and meet or exceed sales targets.
• Work closely with the marketing team to develop sales collaterals and promotional materials.
• Provide after-sales support to ensure client satisfaction.
• Gather market and customer information to provide feedback on buying trends.
• Maintain accurate records of sales, revenue, invoices, and other important data.
• Create detailed proposal documents and deliver presentations.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in B2B sales, preferably in the [industry].
• Strong negotiation and communication skills.
• Ability to build and maintain relationships with clients.
• Self-motivated and target-driven with a proven track record in sales.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Willingness to travel as needed.

Job Summary:

The Chief of Staff is a versatile and dynamic role, responsible for providing comprehensive support across various functions including Marketing, Human Resources, Business Operations, and Market Research. This position demands a multi-faceted individual who can seamlessly transition between different responsibilities, contributing to the overall success and growth of the organization.

Key Responsibilities:

Marketing: Assist in the development and execution of marketing strategies and campaigns. Conduct market research to identify trends, customer preferences, and competitive intelligence. Collaborate with the marketing team to create content, manage social media, and optimize online presence.

HumanResources: Support HR initiatives including recruitment, onboarding, and performance management. Oversee HR administrative tasks, ensuring compliance with policies and procedures. Assist in employee engagement and development programs

Business Operations: Streamline and improve operational processes for increased efficiency and productivity. Assist in budgeting, financial analysis, and reporting to drive informed decision-making. Monitor key performance indicators (KPIs) and provide insights for business improvement

Market Research: Conduct thorough market research to identify emerging opportunities and potential risks. Analyze industry trends, customer behavior, and competitive landscapes to inform business strategies. Generate reports and insights to support strategic decision-making.

Project Management: Lead and coordinate cross-functional projects, ensuring timely and successful delivery. Allocate resources, set milestones, and track progress to achieve project objectives. Provide regular updates to the executive team on project status and outcomes.

Communication and Liaison: Serve as a key liaison between the executive team and internal/external stakeholders. Draft and review communications, presentations, and reports on behalf of the executive. Foster effective communication channels within the organization

Job Description:



We are seeking a talented and experienced B2B SaaS SEO Content Writer to join our team. In this role, you will play a critical part in creating engaging and high-quality content for our SaaS (Software as a Service) business, targeting a B2B audience. Your primary focus will be on creating content that is optimized for search engines and designed to attract and engage potential customers.

Responsibilities:

• Produce well-researched, informative, and engaging content that aligns with our B2B SaaS industry, including blog posts, articles, whitepapers, case studies, and website content.
• SEO Optimization: Conduct keyword research to identify relevant search terms and phrases, and incorporate them into your content to maximize organic visibility.
• Collaborate with the marketing team to develop content strategies that align with business goals and industry trends.
• Promote your content through various channels, including social media, email marketing, and other online platforms, to increase reach and engagement.
• Create content that speaks directly to our target audience, addressing their pain points and providing valuable solutions.
• Stay current with SEO and content marketing best practices, industry trends, and competitors' strategies to continually improve our content efforts.

Qualifications:

• Experience/ knowledge in B2B SaaS content writing with a focus on SEO optimization.
• Exceptional writing and editing skills, crafting engaging and informative content.
• A strong understanding of SEO principles, keyword research, and on-page optimization.
• Familiarity with B2B SaaS and authoritative writing on related topics.
• Strong research skills to gather data, statistics, and insights to support your content.
• Track record producing content driving organic traffic, engagement, and conversion.
• Collaborative skills, meeting deadlines in a fast-paced, cross-functional setting.
• Proficiency with SEO and content marketing tools (SEMrush, Ahrefs, Google Analytics).

A portfolio of previous work showcasing your B2B SaaS and SEO content writing skills.

• Design and develop innovative web applications that draw the user’s attention
• Write reusable, effective, and scalable JavaScript code
• Build modular and reusable components and libraries
• Implement front-end components with progressive Vue.js framework
• Translate the client’s technical specifications into code
• Test, update and optimize the application for performance and security

Job Description in brief: 

• Must have good communication skills and Team management skills
• Must be multi tasking
• Strong knowledge of HTML5, CSS, Bootstrap, WordPress, Java, Php, React.Js (Any other technical skills)
• Shall be responsible to handle the Projects solely
• Shall be responsible to handle the clients
• Meetings with the Clients
• Understand the requirement of the clients
• Assigning the task to the developers
• Creating IT project budgets
• Preparing the Commercial Proposals for the clients
• Preparation of the Work Reports
• Assuring to meet the deadline of the projects

Website – www.likeminds.community

Designation – Sr. iOS Developer

Location – Gurgaon

Responsibilities: 

• Designing and building Likeminds iOS application. 
• Collaborating with the design team to define app features and building a high quality application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks. 
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates

Skills Required

• Proven experience as an app developer. 
• Proficient in Objective-C, Swift, Xcode  and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services. 
• Knowledge of Apple’s design principles and application interface guidelines. 
• Proficient in code versioning tools including Mercurial, Git, and SVN. 
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration

Prior experience working in a startup is a plus.