Technical Writer

Job Title: Service Desk Executive

To apply: https://forms.gle/U4j2jWnSURkBShR89

Job Description:

We are looking for a highly motivated and customer-focused Service Desk Executive to join our team. In this role, you will be the primary point of contact for employees and customers experiencing technical issues. You will provide first-line support for hardware, software, and network issues, ensuring smooth operations and high user satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to resolve problems efficiently.

Key Responsibilities:

• First-Line IT Support: Respond to user inquiries related to IT issues, providing solutions over phone, email, chat, or the service desk portal.
• Incident and Request Management: Log, track, and resolve technical incidents and service requests, ensuring all requests are documented and managed according to service level agreements (SLAs).
• Troubleshooting: Perform basic troubleshooting on hardware, software, and network issues. Provide step-by-step guidance to resolve issues, escalating more complex problems to higher-tier support teams.
• User Account Management: Manage user accounts, passwords, and permissions. Assist with onboarding and offboarding users, ensuring timely access to systems and applications.
• System Monitoring: Monitor IT systems, applications, and networks for issues, ensuring proactive response to potential service disruptions.
• Documentation & Knowledge Base: Create and maintain clear and concise documentation of issues and solutions. Update the knowledge base with frequently asked questions, common issues, and resolutions.
• Hardware and Software Setup: Assist with the setup and configuration of hardware, software, and applications for users, ensuring systems are properly installed and functioning.
• Collaboration: Work closely with other IT teams to resolve cross-functional issues, improve processes, and ensure high availability of systems.

Required Skills & Qualifications:

• Technical Knowledge: Basic understanding of operating systems (Windows, macOS, Linux), hardware components, and common business applications.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical users.
• Time Management: Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
• Team Player: Ability to work effectively with other IT professionals, as well as users across departments.
• Experience: Previous experience in a service desk or IT support role is an advantage.

Educational Qualifications:

• Minimum Education: Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field (or relevant certifications).

Working Conditions:

• Work Hours: Full-time position, with standard business hours or rotational shifts based on company requirements.
• Location: Noida
• Growth Opportunities: Opportunity to grow within the IT support team and gain exposure to more advanced technical support roles.

Our client is re-imagining skill-based education building the future of higher education. The platform educates young talent from remote India (tier - 2/3 cities/towns) on job-relevant skills and connects skilled graduates to jobs. With more than 200000+ users currently on the platform, it is growing exponentially. We are looking for the missionary talent to join us in the journey to transform higher education and build the university of the future.

Roles & Responsibilities:

• Build a high-quality web application from scratch.
• Responsive and adaptive web page implementation.
• Identify and communicate best practices for back-end engineering.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Implement automated testing platforms and unit tests.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/ technology with ease.
• Must be able to apply innovative thinking at work. 

Desired Skills: 

• Good working knowledge of PHP-based MVC framework Laravel.
• Good knowledge of PHP, HTML, CSS & JavaScript and understanding of Database concepts & working knowledge of MySQL.
• A clear understanding of RESTful API development standards.
• Excellent problem-solving skills.
• Software testing (PHPUnit, PHPSpec)

Job Description for flutter developer 

Role/Project Description Will be responsible for User Interface development of various android/IOS based mobile applications for HCIN clients and partners. The candidate will work in a global, highly innovative and agile environment made up both by talented youngsters and senior professionals.

Job Responsibilities:

• Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance
• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores and support.
• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities.

Desired Profile:

• Experience required 1 year
• B. Tech, MCA, M. Tech degree in Computer Science Engineering or a related subject
• Proficient in Java/Kotlin programming
• Knowledge and experience in Flutter Framework and DART programming
• Hands on experience in using RESTful APIs
• Hands on experience in designing and developing microservices architecture and containers
• Object oriented analysis, UML and design using common design patterns.
• Hands on experience in development IDE Android Studio, Android SDK, Firebase Test Lab
• Experience with offline storage, threading, and performance tuning
• Familiarity with push notifications
• Familiarity with IOS integration with Flutter
• Experience using GitHub or similar environment
• Complete understanding of SDLC
• Experience with Agile development
• Experience with Material Design and Android UI design principles, patterns and best practices
• Good knowledge of adding third-party libraries

Responsibilities

• You will be part of a growing high functional team, responsible for delivering various frontend products to the end-users. Simplifying complex workflow and make it easy for the end-users.
• The team designs and develops various products from - financial apps targeted to invoice users, data-heavy app oriented to operational and support teams, a productivity app for sales teams,
• SDK that will be integrated into third-party apps, etc.
• You will work with business, product, and backend teams to work on new features and products.
• You are expected to drive the products to maximize its business impact and customer delight.
• You are expected to stay on top of tech innovations in the Web development space, experiment them and make suitable suggestions to enhance tech stack. Research and propose software programs that are compatible with future technologies.

• Design and implement Single Page Applications (SPAs) using modern JavaScript frameworks
• Integrating data from various back-end services
• Develop a simple-to-use user interface for a complex product, apply new technologies, best design practices and usability patterns
• Contribute to end-to-end system architecture, working with/as cross-functional teams
• Collaborate with UX teams, product managers and other technical teams to create optimized and delightful user experiences
• Apply expertise of HTML5, bootstrap/foundation CSS frameworks
• Analyze the performance of layers in the frontend, backend and engineer designs/code to solve them
• Work with the product team to build flow and detail out the requirements
• Conversant with development for desktop and mobile browsers and hybrid apps.

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Solid understanding of how web applications work including security, session management, and best development practices
• Working with respectable size Single Page Application (SPA) project
• Expert in MVC like design patterns, modern JavaScript frameworks
• Hands-on experience with network diagnostics, network analytics tools
• Solid CS, OOP/OOD, design patterns
• Good grasp on usability and interaction design
• Track record in large-scale system software development
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques

• An​y framework - ReactJS (Must Have), AngularJS, Backbone, Ember, VueJS
• DOM and Virtual DOM understanding
• API Integration. Understanding of session management. 

• Experience with server-side processing such as templating, packaging and delivery
• Some end-to-end system design experience, sensitive to ​ security
• Experience working with webviews on Android and iOS
• Exposure to React Native
• Demonstrated visual design and layout skills
• Design and development of backend REST endpoint applications

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.