SEO & Digital Marketing

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Requirements:

• 4-6 years of experience in developing Enterprise Web Applications using Java/J2EE technologies with a good professional track record.
• Excellent knowledge in Core Java (J2SE) and J2EE technologies.
• Proficient knowledge in Servlets, JDBC & JSP.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Strong knowledge of Exception Handling, Collections, File I/O Streams, Interfaces, and logging mechanisms is a must.
• Experience in developing REST APIs and integration of third-party APIs.
• Proficient knowledge in SQL/PLSQL.
• Expertise in application/web server deployment and connection pooling techniques.
• Cloud deployment (AWS & Azure) will be an added advantage.
• Experience in Version Control tools like Git, Bitbucket, etc.
• Experience in data security and protocols is a must.
• Maven and IDE tools experience is a must.
• Multi-threading and serialization techniques knowledge is a must.
• Good understanding of end-to-end software development lifecycle.
• Ability to read and understand requirements and design documents.
• Good Analytical skills and should be self-driven. Good communication with interpersonal skills.
• Open to learning new technologies and domains.
• A good team player and ready to take up new challenges
• Languages: Java(J2SE), J2EE (Servlets, JSPs, JDBC)
• Databases: MySQL, Oracle, SQL Server, PostgreSQL.
• DB Script: SQL and PL/SQL
• Frameworks: Spring, Spring Boot, Jersey, Hibernate and JPA
• OS: Windows, Linux/Unix.
• Cloud Services: AWS and Azure (Good to have)
• Version Control tools: Git, Bitbucket.
• Deployment Servers: Tomcat, JBoss, and Web sphere
• Build Tools: Gradle/Maven

Technical Lead (UI)

Profile: Technical Lead (UI)

Experience: 5-10 years

Education Qualification: Graduate/Postgraduate

Neewee is an Industrial Analytics start-up, focused in making manufacturing visible, transparent, efficient, and autonomous to its clients.

Started in 2014 our journey has evolved from making manufacturing complexity and risk a thing of the past.

Bodhee is our in-house product. We are looking for Project Managers to work with our Product team .

Responsibilities:

• Manage development of one or more Bodhee Services.

• Performing requirement analyses by interacting with BA, PM, and Architect.

• Developing high-level and detailed designs.

• Design, Develop, Test, Implement and Maintain high-volume, low-latency applications for critical systems and delivering high-availability and performance.

• Writing well designed, testable, reusable, efficient code.

• Conducting configuration of your own work.

• Reviewing the work of other developers and providing feedback.

• Mentor and manage the dev team.

• Collaboration with testing team for Integration Testing

Requirements

• 5-10 years of experience in UI development.

• Experienced developer in Angular 2+.

• Experience with JavaScript and TypeScript.

• Skill for writing reusable UI components.

• Understanding of RESTful API design for web services.

• Hands on experience in UI optimization best practice implementations.

• Experience with Linux environment.

• Excellent problem solving and analytical skills.

• Willing to learn new technologies.

• Experienced with Git, Docker, Jenkins.

• Ability to work and collaborate with Cross Functional Teams

We looking for experienced and creative UI/UX Developers to join our growing team!

Requirements:

• Experience in building Web UI applications which integrate with the backend services
• Proficient and Expert in JavaScript with expertise in ReactJS and React based eco-system - Redux, React Native etc. to build applications in a modular way.
• Proficient in build and project management tools for UI projects - NodeJS, NPM, Webpack, Yarn, Babel, Linters etc.
• Intermediate level skills in designing UI tailored for the best UX experience - understanding of UX techniques.
• Experience of using other UI frameworks like AngularJS and some popular libraries like jQuery etc.

Responsibilities:

• Develop high-quality software design and architecture
• Technology research and evaluations
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Work directly with the existing and potential customers
• Collaborate with vendors to enhance the product
• Automate tasks through appropriate tools and scripting
• Review and debug code
• Perform validation and verification testing
• Document development phases and monitor systems
• Ensure software is up-to-date with latest technologies
• Technical on boarding of new hires

Compensation, Perks, and Differentiators:

• Healthcare
• Unlimited PTO
• Paid sick days
• Paid holidays
• Continuing education
• Equity and performance-based pay options
• As our company evolves, so do our benefits. We’re actively innovating how we support our employees.

Full-stack Developer 

We are looking  for 2-3 Year experienced person for our IoT Division based out of Bangalore. Option for Work from Home is also available.  


Responsibilities

• Design and implementation of the overall web architecture
• Design and deployment of our database, associated areas such as database design /management and DevOps.
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our API-Fast, REST.
• Integrating our front-end UI with the constructed API.
• Design and implementation of continuous integration and deployment
• Knowledge of JSON and PostgreSQL support for JSON.
• Creating a DB instance running PostgreSQL with the AWS Management Console.
• Knowledge of Redis cache.

Skills

• Writing HTML, CSS, and JavaScript/jQuery
• A relevant back-end programming language e.g., Python or JavaScript.
• Server management and deployment for the relevant environment
• Experience implementing testing platforms and unit tests
• Proficiency with Git.
• Appreciation for clean and well documented code.

Keywords: #AWS #EC2 #Python #Psql #Django #Docker #Redis #Kafka.

We are looking for an android developer to enhance design, fix bugs, improve performance and develop new features of a functional Android application

Responsibilities & Skills

An ideal candidate:

Should have 3+ years of professional experience in autonomously designing, developing, testing, debugging and maintaining mobile applications on the Android platform

Should have hands-on experience with Android SDK and Android Frameworks

Should have expertise in building REST API in PHP with MySQL database, and seamlessly integrating it with backend services, third party APIs and Android application

Should be well conversant with Android UI design principles

Should fix bugs and improve Android application performance

Should develop new features of the Android application

Should assume end-to-end ownership of the Android application and assigned tasks

Should work independently without the need of guidance and supervision

Education