Technical Writer - Finance

Inside Sales Manager Software products

Company Name

Savex Technologies Pvt. Ltd.

Mode of Working

Work Form Office

Days of Working

6 days a week (1st nd 2nd Sat are off ; remaining saturdays are half days)

Responsibilities

Position: 1:

Role Overview:

We are looking for a driven Inside Sales Representative (ISR) to support the growth of our Alteryx business. The ISR will be responsible for identifying and qualifying opportunities, engaging with prospects, and building a strong pipeline for the sales team across industries.

Key Responsibilities:

• Generate and qualify leads for Alteryx solutions through digital leads, outbound calls, emails, and campaigns
• Identify customer use cases around data analytics, automation, and business intelligence
• Work closely with Account Executives to convert leads into sales opportunities
• Schedule product demos and discovery calls
• Follow up on marketing-generated leads and nurture prospects
• Maintain accurate records in CRM
• Support pipeline building for new business and renewals
• Achieve monthly and quarterly targets (SQLs, meetings, pipeline value)

Key Focus Areas:

• Data Analytics & Automation
• Use cases across Finance, Taxation, Supply Chain, and Operations
• Promoting self-service analytics and ROI-driven conversations

Required Skills & Qualifications:

• Bachelor’s degree in Business, IT, or related field
• 1–5 years of inside sales / lead generation experience (preferably in Data Analytics/ IT/software/SaaS)
• Strong understanding of analytics, data workflows, or willingness to learn
• Excellent communication and presentation skills
• Ability to engage CXO-level stakeholders
• Target-driven with strong follow-up and closing mindset

Preferred Skills:

• Experience selling analytics or BI tools (e.g.,Qlik, Tableau, Power BI, Alteryx, SAS, Snowflake, Databricks)
• Familiarity with ETL, data preparation, or automation tools
• Experience in B2B or enterprise sales

KPIs / Success Metrics:

• Number of qualified opportunities (SQLs) generated
• Demo/meeting bookings with prospects
• Pipeline value created
• Conversion rate from lead to opportunity
• Contribution to revenue targets

Position 2: Inside Sales Specialist: Microsoft Products:

This is a high-impact role focused on identifying and activating dormant partners, onboarding net new partners, and driving MWS revenue through strategic engagement, account management, and performance tracking.

Key Responsibilities

Partner Activation &; Development: Identify, engage, and activate dormant

Microsoft channel partners in assigned locations. Develop and implement go-to-market strategies to revive inactive partner accounts.

New Partner Onboarding: Scout and onboard net-new partners in Mumbai, Delhi, Bangalore, and Chennai. Provide enablement, training, and ongoing support to accelerate their MWS business ramp-up.

Revenue & Performance Tracking: Establish and monitor key metrics (revenue, transaction frequency, deal pipeline) for all partner accounts. Implement systems to track progress against targets and identify growth opportunities.

Channel Partnership Management: Build strong relationships with partner stakeholders (sales teams, decision-makers, technical teams). Conduct regular business reviews, identify pain points, and co-develop solutions to unlock growth.

Sales Enablement: Equip partners with sales collateral, technical resources, training materials, and pricing support. Conduct partner workshops and training sessions on MWS offerings and market trends.

Deal Support &; Closure: Support partners in deal identification, proposal development, and negotiation. Work closely with presales and delivery teams to ensure smooth deal closure and customer satisfaction.

Market Intelligence: Track competitor activities, identify market gaps, and provide insights to inform pricing, positioning, and partner strategy.

Target Achievement: Drive quarterly revenue targets by building a healthy pipeline across existing and new partner accounts.

Who Should Apply? (The Must-Haves)

We are looking for driven channel builders, not generalists. You are the right fit if:

You have 3-5 years of work experience in channel management, partner sales, or

account management roles (preferably in IT/Cloud/SaaS sectors or Microsoft ecosystem).

You have proven experience in partner activation, new partner onboarding, or long-tail account management. Track record of reviving dormant accounts is a plus.

You possess a solid understanding of cloud services, Microsoft products (Azure, Microsoft 365, Dynamics 365), or related technology offerings.

You are analytical and data-driven with ability to track metrics, build dashboards, and translate data into actionable insights.

You have excellent relationship-building skills and comfort working with diverse stakeholder groups (partners, internal teams, management).

You are a self-starter with demonstrated ability to work independently, prioritize, and deliver results in dynamic, fast-paced environments.

Strong communication and presentation skills with ability to conduct training and business reviews.

What We Offer

• Opportunity to build and scale a high-impact partner ecosystem for a leading cloud services distributor.
• Direct exposure to enterprise and mid-market cloud opportunities across India’s largest metros.
• Competitive salary package with performance-driven incentives tied to revenue and partner activation targets.
• Career growth opportunity
• Professional development support and access to partner/vendor training programs.

Interview process

Face-to-Face and Virtual

Role Overview

The Business Development Executive will be responsible for generating leads,

meeting business clients, understanding their IT infrastructure needs,

proposing suitable solutions, and closing deals.

This is a pure B2B field sales role focused on IT infrastructure and support

services.

Key Responsibilities

 Identify and generate leads from businesses across Pune

 Conduct client meetings and understand IT/network/security requirements

 Propose suitable IT infrastructure and AMC solutions

 Coordinate with technical team for solution design and quotations

 Follow up and close deals

 Maintain client relationships for repeat business and AMC opportunities

 Achieve monthly sales and revenue targets

Mandatory Requirements (Do not share profiles without these)

 Minimum 2 years of experience in B2B sales / business development

 Experience in selling IT services, IT hardware, networking, security, or

software solutions

 Comfortable with field visits and client meetings

 Experience handling complete sales cycle: lead → meeting → proposal →

closure

 Strong communication and negotiation skills

 Target-driven approach

 Based in Pune and willing to travel locally for meetings

Preferred Background

Candidates from the following backgrounds will be preferred:

 IT services / system integrator companies

 IT hardware / networking / cybersecurity sales

 Telecom / ISP / software solution sales

 Experience selling to SMEs, hospitals, schools, CA firms, corporates

Key Skills Required

 Understanding of basic IT infrastructure (Wi-Fi, firewall, servers, desktops,

AMC)

 Lead generation through cold calling, references, LinkedIn, and field visits

 Ability to identify decision makers in organizations

 Strong follow-up and relationship-building skills

 Self-motivated and performance-oriented attitude

Compensation

 Fixed salary + attractive performance incentives

 Opportunity to grow with a fast-growing IT company

 Support from technical and tele calling team for lead generation

 Dynamic and supportive work environment

Position Overview

We are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activities—ranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable, and maintainable implementations that align with business requirements and best practices.

This is a hands-on role that requires deep technical expertise, strong problem-solving abilities, and the ability to operate with minimal supervision while collaborating closely with stakeholders.

Key Responsibilities

Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.

Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.

Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.

Implement integrations with external systems using REST/SOAP APIs, middleware, or other integration tools.

Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.

Maintain code quality through version control, peer review, and adherence to Salesforce best practices.

Create and maintain technical documentation for customizations, integrations, and configurations.

Proactively identify system improvements, performance enhancements, and automation opportunities.

Serve as the go-to technical expert for Salesforce Service Cloud within the organization.

Ensure compliance with Salesforce security standards, governance, and data privacy policies.

Required Skills & Qualifications

7+ years of hands-on Salesforce development experience, including 3+ years specifically in Service Cloud.

Strong command of Apex, LWC, SOQL, SOSL, Visualforce, Flows, and Process Automation.

Proven experience in Service Cloud setup and customization including console configuration, case management, omni-channel routing, and knowledge management.

Expertise in Salesforce APIs and integrations (REST, SOAP, platform events).

Deep understanding of Salesforce security model, sharing rules, and data architecture.

Proficiency in Salesforce DevOps tools (e.g., Copado, Gearset, or equivalent) and version control systems (Git).

Salesforce Platform Developer II and Service Cloud Consultant certifications strongly preferred.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to manage full development ownership in a fast-paced environment with minimal supervision.

Preferred Skills

Experience with Einstein Bots, Field Service Lightning, or other Salesforce add-ons.

Familiarity with Agile/Scrum methodology and working with cross-functional teams.

Knowledge of testing frameworks (Apex tests, Selenium, Provar, etc.). 

Job Description:

We are seeking a skilled Software Developer to join our growing team in Cybercity. The primary responsibility of this role is to deliver a fully functional application based on Figma designs. While API integration is not an immediate requirement, it will follow later in the development process. The chosen candidate will work with React and Redux for the frontend development and utilize dotnet 8 API backend. 

Key Responsibilities:

1. Translate Figma designs into a fully functional and responsive web application.
2. Develop the frontend using React and implement state management with Redux.
3. Ensure the application meets design specifications, including UI/UX requirements.
4. Collaborate with the team to plan and execute the development process effectively.
5. Write clean, maintainable, and efficient code.
6. Perform thorough testing and debugging to identify and resolve issues.
7. Document the codebase and provide clear code comments for future reference.
8. Work closely with the team to coordinate API integration when it becomes necessary.
9. Work closely with the DevOps and QA team to ensure the application deploys and runs as expected.
10. Stay updated with industry best practices and technologies in software development.

Qualifications:

• Proven experience in developing web applications using React and Redux.
• Strong proficiency in JavaScript and ES6+.
• Experience with version control systems (e.g., Git).
• Ability to work independently and as part of a collaborative team.
• Attention to detail and a commitment to delivering high-quality code.
• Excellent problem-solving skills and a proactive attitude.
• Effective communication skills.
• Familiarity with Figma or other design tools is a plus but not mandatory.
• Familiarity with Dotnet for API development is a plus but not mandatory.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Preference -  Having experience in Telecom Domain.

You Will Do...

• Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
• Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
• Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
• Report on the test execution in a timely manner with attention given to achieving outstanding quality
• Identifies issues, proposes system improvements, and performs repetitive test execution to resolve identified issues.
• Evaluate and research new tools and practices to improve the execution and processes
• Define the automation strategy to reduce the lead time of Performance testing
• Collaborate with microservice teams on test and integration with a focus on customer experience
• Design & execute test automation suite on solution level
• Continuously improve quality assurance through test management
• Develop and maintain the test automation infrastructure
• Operate pipelines for continuous delivery of microservices and SW packages
• Work with internal/external organizations and partners.

You will bring...

• Education: BS or MS in computer Science or acceptable equivalent
• Experience with UNIX/Linux operating system
• Min years of experience: 5 to 7 years of experience in Quality Assurance, Test Automation or similar role in development
• Strong understanding of Test methodology, reporting and automation
• Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
• Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
• Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
• Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
• Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
• Experience with Ci/CD Pipeline using Jenkin
• Good troubleshooting skill analyzing the thread dump, Memory heap dump
• Experience analyzing CPU/Memory consumption from the JProfiler or other tools.
• Strong programming Scripting & Programming languages - Python, Java, ANSIBLE, Shell
• System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
• Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
• Good understanding of test automation framework with TestNG or JUnit
• Knowledge of cloud-native core principles, DevOps, ADP, Docker, Kubernetes, WRCP, RH OCP
• Experience in making shell scripts on-demand basis to automate the small or medium day to day work
• Experience communicating directly with daily status updates, Risk Mitigation & Results Closure.
• Strong programming, scripting, testing, and debugging skills
• Ability to work with Architect and Development team to define the key metrics and use cases to test the product stability and scalability

 Review all job requirements and specifications required for deploying the solution into the production environment. 

 Perform various unit/tests as per the checklist on deployment steps with help of test cases and maintain documents for the same. 

 Work with Lead to resolve all issues within the required timeframe and inform for any delays. 

 Collaborate with the development team to review new programs for implementation activities and manage communication (if required) with different functions to resolve issues and assist implementation leads to manage production deployments. 

 Document all issues during the deployment phase and document all findings from logs/during actual deployment and share the analysis. 

 Review and maintain all technical and business documents.  Conduct and monitor software implementation lifecycle and assist/make appropriate customization to all software for clients as per the deployment/implementation guide 

 Train new members on product deployment, issues and identify all issues in processes and provide solutions for the same. 

 Ensure project tasks as appropriately updated in JIRA / ticket tool for in-progress/done and raise the issues. 

 Should take self-initiative to learn/understand the technologies i.e. Vertica SQL, Internal Data integration tool (Athena), Pulse Framework, Tableau. 

 Flexible to work during non-business hours in some exceptional cases (for a few days) required to meet the client time zones. 

Experience on Tools and Technologies preferred: 

ETL Tools: Talend or Informatica ,Abinitio,Datastage 

BI Tools: Tableau or Jaspersoft or Pentaho or Qlikview experience 

Database: Experience in Oracle or SS 

Methodology: Experience in SDLC and/or Agile Methodology

Location: Mumbai- We-Work Chromium, Powai

Requirements: Immediate joining required

Field: Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.

Global Operations: The position is for global operations for extremely high growth opportunity. The global operations would happen in night shifts from 1am to 10am

Profile Roles and Responsibilities include but not limited to:  

1. Initiating phone conversations with parents who complete the demo classes for their kids
2. Intensely following up with the prospects and closing the sales within the sales cycle
3. Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
4. Achieving the weekly targets in a high pressure performance driven competitive environment
5. Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc

 Skills/Abilities

1. Exceptional communicator and influencer who can deliver sales pitch like a charm
2. Result driven with experience of extremely target centric job
3. Confident and persevering risk-taker who thrives in a high-performance high-growth environment
4. Self-learners with high grasping ability so that you can learn about the product within 2 days