Technical Content Writer

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

As a Frontend Engineer with a focus on Next.js and React, you will play a crucial role in crafting and delivering exceptional user experiences for our users.

Position: Frontend Engineer (Next.js/React)

Location: Hyderabad

Type: Full-time

Job Overview:

We are seeking a skilled Frontend Engineer with a strong foundation in Next.js and React to join our talented development team. The ideal candidate will have a passion for creating visually appealing and highly functional web applications. As a Frontend Engineer, you will collaborate closely with designers and backend developers to bring our products to life while ensuring the best possible performance and user experience.

Responsibilities:

Develop user-facing features and components using Next.js and React

Collaborate with UI/UX designers to translate design mockups into responsive web applications

Optimize applications for maximum speed and scalability

Participate in code reviews, ensuring code quality, performance, and adherence to coding standards

Collaborate with backend engineers to design and integrate RESTful APIs and GraphQL endpoints

Identify and address performance bottlenecks and troubleshoot UI issues

Stay up-to-date with the latest frontend development trends and best practices

Contribute to architectural decisions and technical discussions

Mentor junior developers and provide guidance on best practices and coding techniques

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)

2 to 3 years of professional experience in frontend development

Proficiency in Next.js and React.js is a must

Strong understanding of HTML5, CSS3, and JavaScript (ES6+)

Experience working with RESTful APIs and GraphQL

Familiarity with version control systems such as Git

Solid understanding of responsive and mobile-first design principles

Experience with state management libraries (e.g., Redux, MobX) is a plus

Knowledge of build tools like Webpack and Babel

Excellent problem-solving skills and attention to detail

Strong communication and collaboration skills

Ability to work independently and as part of a team in an agile environment

Portfolio of past projects demonstrating frontend expertise is a plus

Benefits:

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

Collaborative and inclusive company culture

Opportunity to work on cutting-edge projects with a talented team

Engineering Manager

Key deliverables

Software Architecture: Ensure implementation of a modular, scalable, secure and robust cloud software framework.

Project Management: Sprint Management for development projects to ensure tracking, planning and agile development and upgrades.

Certifications and Regulatory Approvals: Work with regulatory agencies and consultants to ensure implementation for an acquiring certification and regulatory approvals - FDA, ISO 13485, ISO 27001,

GDPR, HIPAA compliance

Other deliverables

Compliance and Tracking: Tracking key KPIs for cloud software to ensure performance and solve for

any deltas in the expected KPIs.

3rd Party Tech Integration: Work with third parties to ensure smooth integration of our offering in

their system. Establish Dozee as the backend for healthtech.

Associated tasks

Documentation: Industry Standard API documentation, software architecture, specifications and

technical documentation.

QA: Ensure zero down time and correctness of the data and features

Detailed Description

Software Architecture

Brainstorming for software architecture and implementation strategy

Working with developers to ensure swift and smooth development

Project Management:

Sprint Management for development projects

Tracking and planning for project deliverables and releases

Resource planning and utilization

Compliance and Tracking:

Setting up infrastructure to track key metrics for tech.

Ensure compliance with the target KPIs

Solve for any delta in KPIs

3rd Party Tech Integration:

Ensuring smooth and seamless integration for 3rd Parties

Collateral (videos/blogs) to demonstrate API integration in healthtech infra

Regular communication with 3rd parties

Certifications and Regulatory Approvals:

Ensure FDA documentation, clinical trials, submission and approval with the regulatory consultant and our team

ISO-13485 SOP, Documentation and Implementation across all systems in the organization ISO-27001 documentation, gap analysis, solving for deltas and certification

GDPR and HIPAA compliance

Other necessary accreditations and approvals

QA:

Enhance existing QA coverage

Setup automated systems to monitor the health of the production environment

Setup proper reporting for any deltas identified by QA

Required Skills

A proactive nature, high EQ and good interpersonal skills are essentials for this role.

Building, maintaining and managing relationships, negotiation skills, conflict resolution, persuasion skills,

judgement making and critical thinking capabilities will be tested each and every day on this career path.

Additionally a knowledge of the below mentioned skills shall be of great help -

Experience:

Experience in software development and management, especially API development, microservices,

serverless systems and cloud development. (2-4 years)

Excellent verbal and written communication, presentation and leadership skills. Experience with

hiring and managing a team of at least 10 developers.

Attitude and Aptitude:

Demonstrates intelligence, positive attitude and loads of patience

Logical and analytical in approach with problem-solving aptitude

Work with high levels of intellectual rigour

Resilient in withstanding pressure and delivering efficiently

Strong analysis capability and exceptional ability to communicate data and results to a wide range of individuals including senior leadership

Ability to handle multiple tasks and meet multiple deadlines.

Academic:

Bachelors in Engineering (preferred Computer Science and Engineering)

LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating system that helps testers in cross-browser and cross platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out a product that delivers the company’s vision and strategy.

Requirement -

• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products 
• Implement new features to solve critical problems that our customers face in their development and testing cycle. 
• Define, track and improve feature success metric. 
• Work closely with our engineering and design teams to simplify testing for our customers Collaborate with the Sales, Marketing and GTM team and execute successful product launches

Experience –

• 3 – 5 years of overall experience in Product Management or Engineering Passionate or hands-on about programming, software testing and DevOps Able to understand and write code. 
• Have prior experience building or using developer products Strong hold on basic tech concepts. Willingness to learn advanced concepts. 
• Experience in web, app development or automation testing is a plus (Optional)

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

• Design, coding, enhancements, and bug fixing in DNS and related areas.

• Bring up new ideas to improve the day-to-day challenges in the design/functionality.

• Should be able to provide technical direction to the ongoing and future projects in the team.

• Keep the product vulnerability free by uplifting/fixing the open issues.

• Build tools and infrastructure to improve these F5’s components and features. 

• Set an example of software design and development innovation and excellence. 

• Research, investigate and define new areas of technology to enhance existing or new products directions

• Evaluate performance of products to fine-tune, and refactor the design as per the requirements to scale up.

• Must have worked in security and related areas.

• Document software designs via functional specifications and other design documents

• Conduct presentations internal and external, mentoring the team members

• May participate in the hiring and onboarding process

• Collaborate with team members and technical leads

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Knowledge, Skills and Abilities: 

Essential 

• Deep understanding of data structures & algorithm. 

• Expert in C, C++ with hands-on experience

• Fair understanding of scripting languages Python and JavaScript

• Expertise in Linux user-level programming and exposure to Linux networking stack.

• Good understanding on TCP/IP concepts.

• Proven experience with security standards.

• Excellent analytical and problem-solving skills. 

• Good understanding of Network security and DNS modules

• Excellent Understanding of networking technologies and OS internals.

• Prior experience in leading and delivering project/programs involving multiple teams.

• Prior experience of leading and mentoring senior engineers to deliver critical projects.

Nice-to-have 

• Prior experience developing DNS and related modules is a Plus.

• Good understanding of network protocols like TCP, UDP, HTTP, SSL, DNS, FTP etc. 

• Experience with CI/CD (git, pipeline etc.). 

Qualifications

• Requires a minimum of 15+ years of related experience with a Bachelor of Engineering in ECE/Computers or similar years’ experience with ME/MTech in ECE/Computers.

• Excellent organizational agility and interpersonal skills throughout the organization.

• Ability to work flexible hours for better collaboration with international teams.

F5 Inc. is an equal opportunity employer and strongly supports diversity in the workplace. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy
• Bridging management and employee relations by addressing demands, grievances or other issues
• Managing the recruitment and selection process

• Candidates with good experience with SDLC
• Minimum 3+ years of hard core coding experience is mandatory
• Excellent hands on coding in Java, J2EE, Spring, Struts

• Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Update customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback 
• Knowledge of Test Automation and writing javascript is a plus
  
  

• Great Communicator - We are looking for a communicator par excellence.
• Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
• Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
• Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients