Onbase Developer

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Staff Software Engineer to lead the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day. 

Who?

As a Staff, Software Engineer (L4 - Tech Lead) in the Account Security team, you will lead the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day. Not only will you be responsible for tackling some of the most complex and exciting technical problems in the industry, you will also be sharing your technical expertise with other engineers and leading them through an accelerated learning process. 

You are intrigued by the intersection of the cloud, telecommunications and security spaces, how to harness the power of SMS and voice to enable millions of consumers to securely sign up and sign in every day using the services from the global brands they trust. You enjoy the challenge of owning a mission critical service and engineering it to work reliably in any circumstance.

You are also passionate about collaborating with multiple R&D and product teams, crafting together microservices and APIs that developers around the world will demonstrate to deliver new applications. You have strong communication skills, and a belief that team output is more important than individual output. 

Minimum Qualifications

• 7+ years of experience with at least two programming languages such as Java, Scala, Python, Ruby, JavaScript or Go.
• 5+ years of experience working with modern agile product development teams  of engineers, product managers and designers.
• 5+ years of Experience with SQL/NoSQL technology such as PostgreSQL, MySQL, DynamoDB understanding common use cases and performance pitfalls
• 2+ years of Experience dealing with event-driven architectures and message brokers such as RabbitMQ, KAFKA, ActiveMQ, etc and an in depth understanding of their use cases and pitfalls
• Versed in concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment.
• Experienced in implementing prototypes and in practices and concepts such as MVP, A/B testing and feature toggles for rolling-out features to production.
• Strong communication skills: able to communicate effectively with technical and non technical partners 
• Bachelor’s degree in computer science or equivalent professional experience. 
• Passion for new technologies and proven capability in analysis and problem-solving.
• Strong troubleshooting and monitoring skills with practical experience in modern tools such as Kibana, Datadog, PagerDuty or related.
  
  

Preferred Qualification

• Experience with https://stackshare.io/twilio/verify-telephony">our stack 
• Track record as a full-stack engineer
• Experience with AWS related technologies
• Background in telecommunications domain
• Background in security domain
  
  

What?

• BE AN OWNER: Take full end-to-end ownership of your services, from designing to operations and monitoring in production.
• EMPOWER OTHERS: Provide a safe work environment that embraces failure as a way of learning and inspires our engineers to be inventive and motivated. 
• NO SHENANIGANS: You always act in an honest, direct and transparent way and uphold our values.
• WEAR THE CUSTOMER’S SHOES: Besides technical excellence, always keep in mind what is the business problem we are trying to solve for our customers and how our decisions impact them. 
• WRITE IT DOWN: Evaluate opportunities, risk and technical strategies and provide key findings to internal partners.
• RUTHLESSLY PRIORITIZE: Work in a fast paced environment. It is key for you to understand, document and define risks that drive and enhance the organization's ability to prioritize while advising the business of these priorities.
• BE BOLD: Drive architecture and building systems for multiple orders of magnitude of growth. Every big idea starts small: open up the boundaries and keep raising the bar as  solving small problems can bring big results. Never settle and keep pushing yourself and the teams forward.
• BE INCLUSIVE: Coach, mentor and inspire engineering teams by building and ensuring a safe and inclusive environment where all voices can be heard.
• DRAW THE OWL: Influence teams to continuously be improving while supporting progressive ways to solve problems; adopt new technologies and strategies where applicable.
• DON’T SETTLE: Always look for the next opportunity for Twilio to improve our quality, reliability and security to continuously earn our customers trust.  

Why?

Our developers build the leading Twilio Verify service used by millions of customers around the world. Every day we push the boundaries of web-scale service delivery, operating with utmost reliability the API services that secure the online presence of the biggest brands. We are passionate about crafting simple APIs that developers will love.

By joining us you will have the opportunity to work on the next generation of Twilio multi factor authentication and identity verification services with a team of forward-thinking and supportive professionals who will care about helping you on a successful career path. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our office in Bangalore, India. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio

• Coming up with innovative ideas for packaging which enhance attractiveness, improve functionality, deflate shipping costs and reduce overall costs of production.
• Coordinating with designers and other members of the content team to come to an optimal design/packaging solution.
• Maintaining records of packaging requirements, predicting packaging requirement based on information supplied to you to ensure we never have to stock out due to lack of packaging/delayed delivery.
• Negotiating with vendors to get the lowest rates possible with the best quality possible.
• Coordinating with vendors to ensure all requirements are conveyed to them and they meet delivery timelines.
• Visiting the facility of the vendors to conduct a strict quality check.
• Ensuring every single piece of packaging delivered to the office is fully checked and only high-quality output is accepted.
• Teaching packaging staff the right way of packaging the products manually and maintain a strict quality check there as well.
• Ensuring risk diversification by way of vendor diversification - find more and better vendors to continually optimize packaging.
• Proactively coordinating with the marketing teams as well as the product team to predict packaging requirements and ensuring supply of packaging well in advance.
• Being responsible and taking complete ownership of QC of the packaging material and ensuring it is executed by team members in the most efficient and effective manner possible.

• Packaging Procurement and Coordination:
• Collaborating with Design team, Brand Development, Supply Chain, Procurement, Product development and Packaging Suppliers, to drive consumer focused innovative and optimized packaging solutions.
• Ensuring packaging is “fit for purpose” and compatible with FDA regulations/regulations of a specific geography.
• Being responsible for on time packing as per packing plan.
• Coordinating with quality and warehouse departments to monitor and document everyday activities of units and ensure efficient working of both manufacturing and packaging department and ensure continuous improvement in the same.
• Taking ownership of sample development and quality assurance and getting approvals from respective authority/manager.
• Understanding of ‘package & product’ relationship, in terms of shelf life, transportation, physical/climatic hazards and brand identity.
• Preparing and developing vendor technical/design briefs where required, working closely with vendors.
• Delivering packaging which not only meets the required quality and technical standards, but also creates a luxurious experience for the customers and establish brand positioning and loyalty.
• Partnering with packaging vendors, and material suppliers, globally, for the development of packaging components.
• Receiving of material with proper documentation.
• Managing assigned packaging projects, with minimal guidance, working with cross category teams to gather requirements, ensuring packaging meets the packaging brief, Quality norms, and is delivered on time, in full.
• Constantly innovating design, techniques and processes and identification of new vendors to fulfil new and continuing project requirements.
• Conducting QC of all packaging materials and get it approved from design team.

• Warehouse and Inventory Ops:
• Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintaining and monitoring inventory of supply and products.
• Minimizing inventory loss by incorporating best supply chain practices.
• Making improvements and managing inventory life cycle.
• Complying with state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controlling inventory levels by conducting physical counts; reconciling with data storage system.
• Maintaining physical condition of warehouse by planning and implementing design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Completing warehouse operational requirements by scheduling and assigning employees, following up on work results.
• Maintaining warehouse staff by orienting, and training employees.
• Contributing to team effort by accomplishing related results as needed.

• Looking for a candidate with 0-3 years of experience in supply chain with clear understanding of packaging, materials, equipment, warehouse ops and inventory management.
• Must be proficient in vendor management, Negotiation, Quality Check (production aesthetic), Global sourcing, Communication.
• Basic understanding of costing, warehouse and inventory management, procurement.
• Having a superlative sense of aesthetics will be critical.
• Being able to contributes to the business positively and is actively looking for challenging environment.
• The candidate should be energetic, have a sense of ownership and ready to unlearn and learn.

• Added advantage:
• Experience in Personal care / cosmetic / luxury packaging.
• Capable of handling projects and decision making independently understanding on Design principles, and should be strong on project execution skills.
• Knowledge of excel.

• What is in it for you?
• Enjoy industry standard salaries, but, better than industry standards annual growth rates (based on performance, of course).
• Claim the opportunity to grow into a leadership role.
• Get a chance to become a critical part of a very unique global experience and build a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe.
• Enjoy the satisfaction of spreading the power of one of the crowning glories of Indian heritage- the science of Life: Ayurveda, in a way that has never been attempted before.
• Gain the experience of working for an international market and thereby, stay abreast if not ahead of global trends.
• Work in a fast-growth, hyper-focused company with a variety of people from very different walks of life.

• Before you apply, please take note of the following:
• Please value your time as well as ours and read through the entire company and job description.
• Do your research, go through the company website before you apply. You may also visit the company links to understand what we do better.
• Please do send in a detailed CV and links to your work. Applications without links / samples / complete portfolio may not be considered.