Onbase Developer

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

SUMMARY OF THE POSITION: 

Product Development Engineer is responsible for front end development of modules of enliven CEM. 

The engineer is responsible for end to end delivery of specific components in the module and integrate them with existing modules 

ROLES AND RESPONSIBILITIES: 

• Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS. 

• Able to generate LLD documents. 

• Ability to write Quality code with minimum defects. 

• Unit Test and following the coding standards. 

PREFERRED QUALIFICATION AND SKILLS: 

• 5+ years strong programming and logical skills in Java (Spring Boot), AngularJS, Object Oriented Java script, NodeJS and HTML5 

• Hands on Experience on Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.

• Excellent knowledge and experience in Spring JPA, RESTful web services implementation.

• NodeJS experience is value add 

• Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• Must be able to mentor and guide junior technical resources. 

• One who is proactive and comes forward with technology related initiatives. Motivated selfstarter. 

• Good Communication skills. English - Oral and Written.

This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.

• Acquiring new clients by pitching the company’s products/services via phone calls as well as in-person meeting.
• Demonstrating and presenting the company’s product (SAAS) to the clients.
• Following up on the generated leads to convert them into potential business for the company.
• Updating and maintaining data on a real-time basis for sales pipeline on CRM.
• Building and maintaining professional relationship with new potential clients and existing clients.
• Frequent travelling (local & outstation) to meet customers, go-to-market plans
• Tracking competition and building strategies to keep competitive edge.

Desired Candidate Profile

• 2-5 years of B2B SAAS sales experience
• Proven ability to achieve targets
• Strong in building rapport with customers
• Excellent communication and negotiation skills
• Open for Frequent travelling (local & outstation)    
• Good expertise in regional language
• Minimum 1 year experience in selling POS Billing Software that connects restaurants and suppliers    

Who are we?

Centre for Research on Start-ups and Risk Financing (CREST) has been set up by IIT Madras to provide thought leadership and intellectual impact to the start-up and innovation ecosystem. CREST has embarked on an ambitious mission of becoming one of the top global research centres in the area of start-ups and innovation. The core of CREST is the development of an AI-driven Intelligent
Information Platform that would enable cutting edge research as well as influence policy and practice like never before
With the recent exponential growth in the start-up and innovation ecosystem, new data-driven approaches would play a critical part in sustaining the current growth curve. The objective of CREST would be to become the gold standard of information and intelligence on Innovation, Entrepreneurship and Private Equity investments in India

The Opening
We are currently looking for our next passionate, skilled and motivated Python developer, who can join us immediately. The candidate should
● Be excited about building a next-generation intelligence platform
● Have a can-do attitude and ready for challenges
● Value working with a greatteam - confident, creative and thoughtful people who come together to achieve great things
● Be eager to experiment, learn and bring new things, improving the platform
● Be high on self-belief and enthusiasm to work in a startup-like culture - small team, fast-paced work environment If this is you, we're excited to interact!

As the Data Science Engineer in CREST, you will

● Write reusable code and build libraries for future use
● Establish solid data-pipelines and automate routine tasks
● Develop & deploy custom Machine Learning (ML) models using the latest
research in ML and Natural Language Processing (NLP)
● Build performant applications following best practices, maximizing speed and scalability
● Improve upon the existing codebase mitigating technical debt
● Take ownership of all aspects of the application - architecture, quality and efficiency
Requirements
● Proficient understanding of Python language
● Expertise with data-modelling, data-wrangling & data-mining techniques
● Familiar with Extract-Transform-Load (ETL) processes and hands-on experience with packages like Pandas, Numpy etc
● Experience with data visualisation tools and libraries like Plotly, Seaborn etc
● Good understanding of advanced Statistical and ML techniques on
regression, classification, forecasting etc
● Skilled in NLP and specifically ML applications in NLP like information
extraction, feature engineering, classification, building language models etc
● Should provide direction and mentorship to junior team members
● Bachelor’s or Master’s degree from premier educational institutions
● Minimum 2 years of experience (research or professional) in the
above-mentioned areas
Good to have
● Comfortable with using Command Line and Linux systems
● Experience and knowledge in version control systems like git, svn, etc
● Knowledge in developing & deploying web apps & web APIs with an overall understanding of client-server interactions
● Experience with NoSQL databases like MongoDB
Job type
● Full time, on-site
● Immediate joiner
● Initial appointment for 1 year, it would be renewed subsequently based on performance

Work location
Department of Management Studies, IIT Madras campus, Chennai, Tamil Nadu,
India - 600036

Why work with us?
● Get to interact with the best of the minds. IIT Madras has been ranked as the
top university in India for 5 years in a row
● Be at the forefront of the Entrepreneurial ecosystem in India
● Enormous opportunities for learning

Job Description :

- Bachelors/Masters degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience.

- 8+ years of industry experience, including at least 4 years of hands-on testing and 2 years as a manager.

- Strong knowledge of QA methodology, Testing tools and Test Automation.

- Experience defining automation strategy and influence planning to achieve automation growth.

- Experience troubleshooting complex systems and root causing customer facing software issues.

- Experience with a number of different programming languages and test automation technologies.

- Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables.