What You'll be responsible for?
Understand business requirements from customers and craft conversational dialogue flows aimed to solve customer queries.
Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
Detailed understanding of the underlying technology, platform, and product
Keep up with market trends and be a thought leader in the industry
Requirements
4-9 years of relevant experience in UX writing or design
Bachelor’s Degree in any field
Must have hands-on experience of Rest & Soap API
Strong experience with SQL (NoSQL experience is a plus).
Must have experience on popular API client such Postman tool
Troubleshooting and Configurations on ERP.
A clear understanding of Natural Language Processing (NLP) is a bonus
Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
Analytical Thinking: Use data-driven decision making to help define best practices of Conversation Design
Fluency in other languages apart from English is a bonus

Similar jobs
Job Title: iOS Developer
Experience Required: 1 to 4 Years
Location: Pune
Employment Type: Full-Time
Job Summary:
We are looking for a passionate and skilled iOS Developer to join our mobile development team. The ideal candidate will be responsible for developing, enhancing, and maintaining iOS applications. You should have a strong understanding of iOS frameworks, Apple's design principles, and the ability to work independently or with a team.
Key Responsibilities:
- Design and build advanced applications for the iOS platform.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work with outside data sources and APIs.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and correct bottlenecks and fix bugs.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Maintain code quality, organization, and automation.
Required Skills:
- Proficient with Swift and/or Objective-C.
- Experience with iOS frameworks such as UIKit, Core Data, Core Animation, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end services.
- Understanding of Apple’s design principles and interface guidelines.
- Experience with offline storage, threading, and performance tuning.
- Knowledge of code versioning tools (such as Git).
- Familiarity with cloud message APIs and push notifications.
- Experience with third-party libraries and APIs.
Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.
Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.
Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.
Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.
Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.
Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.
About SATISFIC
Satisfic is focused on the areas of the IT channel marketing. As the channel catalyst, we connect and empower technology suppliers, solution providers and end-users. Headquartered in Singapore and with teams across key countries in APAC, Satisfic leverages its regional service delivery capabilities to help IT channel succeed and grow.
Please visit our site at http://www.satisfic.com">www.satisfic.com for further details.
What you will be doing:
- SATISFIC is a product-based company; hence will be required to work on product development and support.
- Need to work on the following technologies – Angular, Node JS, Core Web API and PostgreSQL.
- SATISFIC’s product is hosted in AWS. This will provide you with an opportunity to work on the latest cloud technologies
- Coding computer programs.
- Integrate user-facing elements developed by front-end developers with server-side logic.
- Writing reusable, testable, and efficient code and libraries for future use.
- Implementation of security and data protection.
- Timely completion of daily assigned projects as per requirements
- Complete adherence to all metrics and parameters associated with each project through completion of project.
- Effective Time management.
- Mentor and assist Trainee/ Junior Software Engineers to complete assigned tasks.
- Check coding standards and deliverables against each project/product specifications for their own and their junior engineers before delivery.
- Develop module specification documents for internal purpose.
- Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
- Develop innovative solutions that improve the efficiency and reliability of the deliverables and system.
About your experience:
- Total work experience of more than 5 years and minimum 3+ years in development
- Has led a team of developers and coders on Node js
- 3-4 years of proven experience in Node.Js and frameworks available for it.
- Strong proficiency with JavaScript/TypeScript.
- Troubleshoot and debug applications.
- Expertise with Services (REST, SOAP, JSON) and APIs (Service-oriented architectures).
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes.
- Strong interpersonal and communication skills
- Strong analytical abilities
- Project and time management skills
- Quick learner with a positive attitude
Qualifications:
- Master’s / Bachelor’s degree in Computer Science, Software engineering or related area from a good institute is preferred
Reports to: Lead- Software Engineering
About the Company
TSS is a fast-growing company incorporated in 2008
TSS is a solution provider for the financial industry, with clients in India, South Africa and USA
TSS is also known for creating effective products which help in getting complete control of the back office and middle office related functions. Our clients are typically banks, stockbrokers, stock exchanges and hedge funds.
Company Website: http://www.trackwizz.com/">www.trackwizz.com
Job Description of Associate Automation Test Engineer-Mumbai
Roles & Responsibility:
· Developing a test suite that creates confidence in delivery. E.g., covering the scenarios which are critical to business, covering all aspects.
· Data Creation with product knowledge and writing effective test cases with the test data created.
· Re & Regression Testing on Modified build.
· Responsible for the company's automated test management and the integration or connection to other tools in the development lifecycle.
· Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using Selenium WebDriver.
· Work with development and engineering teams to provide a consensus-based development lifecycle solution that is scalable, adaptable, and in synchronization with ever-changing business needs.
· Work with the product development team to ensure that products meet high standards of quality, performance, security, and reliability.
· Optimization of development lifecycle approaches through an understanding of evolving business needs and technology capabilities.
· Build employee knowledge and skills in specific areas of expertise around test management tools and processes.
· Participate in troubleshooting and triaging of issues with different teams specific to automation scripts to drive towards root cause identification and resolution.
· Document, track, and escalate issues as appropriate, using support tools/means. (Google sheets, Freshdesk and Jira)
· Follow up with QAE if any logged defect is open for a longer duration.
· Review test cases periodically to update and remove obsolete test cases.
Required Technical and Professional Skills:
· Strong passion for testing and quality.
· Good knowledge of programming languages (preferably C#).
· Strong Knowledge of Automation Testing skills Selenium Web driver.
· Hands-on, on automating a web page with Relative Xpaths.
· Knowledge of Page Object Model.
· Knowledge of API Testing.
· Good understanding of all phases of SDLC, including system analysis, design, coding, test automation framework, debugging, and documentation.
· Understanding of Agile methodologies.
· Knowledge of Source Code Management tools like TFS and Git.
· Good problem solving, Analytical, and troubleshooting skills.
· Knowledge of SQL Queries.
· Knowledge of Bug tracking tool e.g. JIRA.
· Strong passion for continuous learning.
· Hands-on Excel/Word experience is required.
What are we looking for? :
- Experience of upto 3 years in PHP or other backend programming languages.
- Understanding of MVC structures, OOPs concepts and Frameworks.
- Experience working with Linux, Nginx or Apache and Git, REST APIs.
- Experience with Third party API integrations and using various vendor libraries.
- Have knowledge of Database schemas, structures and migrations.
- Experience in Laravel would be a huge plus.
What you will be doing?:
- Collaborate with team members and solve new challenges through tech and research.
- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.
- Write clean readable code and also follow best practices for efficiency and performance.
- Self learn and work independently, Also collaborate with the team when required.
- Communicate constructively and value user experience and feedback.
.
What can you expect to learn?:
- Exposure to latest web technologies and frameworks like Angular, Laravel, PHP, Magento, PWAs, REST APIs, Elastic search and Web services.
- Develop custom functionalities and modules in Laravel to implement business ideas and user requirements.
- Best coding practices and various methodologies to optimize performance and produce the best quality product. Various caching techniques and optimization standards.
- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.
Perks :
- Competitive salary
- Flexible work hours
- No dress code
- Group outings
- Supportive work culture
The Impact you will create:
- To exceed sales and acquisition targets through proactive client communications.
- Prospecting and developing new business by spotting new opportunities to establish rapid growth within the market place.
- Drive the entire sales cycle from initial customer engagement to closed sales
- Following up new business opportunities and setting up meetings.
- Planning and preparing presentations.
- Communicating new product developments to prospective clients.
- Develop and maintain territory plans which outline how sales targets will be met on an ongoing basis
- Provide forecasts on best case and most likely sales volumes over relevant time periods
- Spend a large amount of time visiting clients and attending networking events
- Collaborate with other appropriate internal teams and represent the customers to solve their business requirements.
- Be a contributor to the revenue numbers of the organization
- Work with various internal stakeholders and achieve team targets.
What we look for:
- 4-6 years of experience in Acquisition sales.
- Experience with enterprise software solutions and large, complex organizations.
- Should also exhibit analytical and database technology skills, which play an essential role in maintaining campaign management applications and generating marketing reports.
- Numbers should challenge you.
- Passion and conviction for building relationship.
- A competitive spirit.
We are looking for a full-stack Javascript developer mainly with Javascript Frameworks (React, Angular) and NodeJS skillset.
As a Frontend JS Developer, you will be required to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance.
As a NodeJS developer, you will need to focus on the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
Responsibilities
-
Participate in the full development life cycle, including implementing design, coding, testing and production release
-
Your main duties will include creating modules and components in React and coupling them together into a functional app.
-
Understanding the nature of asynchronous programming and its quirks and workarounds
-
Integration of multiple data sources and databases into one system
-
Creating database schemas that represent and support business processes
-
Drive innovation through rapid prototyping and iterative development
Qualifications
-
Passionate about developing amazing user experiences
-
Strong proficiency with JavaScript (Object Oriented)
-
At least 1 year of experience working in MEAN or MERN stack - i.e. React/Angular and Nodejs
-
Deep knowledge of Frontend Application practices and commonly used modules based on extensive work experience along with Node.js applications on top of RESTful APIs
-
Experience with web frontend technologies such as HTML5, CSS3, Bootstrap
-
Proficient understanding of code versioning tools, such as Git is a plus
-
Knowledge Experience in building ionic/hybrid apps is a huge positive








