Technical Support Executive

Location: Hyderabad, India (home base), deployed at client sites in India. Occasional Middle East exposure possible.

About the Role

You will work as a senior AI consultant who embeds inside a customer's business. Your job is to learn how the business makes money, find the highest value problem, and build a working system that solves it.

You will not hand over a document and walk away. You will show working software early, own the roadmap, own the client relationship, and stay after go-live to run and improve the system.

Four behaviors define this role:

1. Go where the work happens. You work onsite with the customer, in the room where decisions are made.
2. Show working software early. You build a prototype in days, not a document in weeks.
3. One person owns the outcome. You are the single point of accountability for the result.
4. Stay after go-live. You keep running and improving the system after launch.

You are the single point of accountability. You are not a solo builder. A full KnackLabs engineering team in Hyderabad builds and runs the production systems behind you.

This role involves extended onsite deployments at client locations in other cities, sometimes up to six months at a stretch. Please apply only if you are ready for this way of working.

What you'll own

1. Discovery - Learn how the customer makes money. Find the highest value problem to solve first.
2. The prototype - Build a working prototype fast, using real or sample data, to prove the idea.
3. The roadmap - Decide what to build, in what order, and set clear success measures tied to business outcomes.
4. The build - Design and ship the production system with the Hyderabad engineering team. This includes data integration, agents, retrieval, and evaluations.
5. The client relationship - Be the trusted technical contact for the customer, from engineers to senior leaders.
6. Go live and after - Deploy the system, watch how it performs, fix problems, and improve it over time.
7. Feedback to the product - Share what you learn in the field so our platform and internal tools get better.

What we are looking for

1. Around 7 or more years of software engineering experience, including customer-facing or client delivery work.
2. Experience working at a consulting or professional services firm in a client-facing delivery role.
3. A full-stack development experience with strength in backend technologies.
4. Strong programming skills in Python. Working knowledge of TypeScript or JavaScript.
5. Production experience with large language models, including prompt engineering and agent development.
6. You build with AI coding tools like Claude Code as your default way of working. You have built real apps and agents this way, not just used it for document generation or review.
7. Experience building retrieval-augmented generation (RAG) systems: chunking, embeddings, vector databases, retrieval, and reranking.
8. Experience building and deploying AI systems.
9. Experience integrating with APIs and enterprise systems.
10. Experience with at least one cloud platform (AWS, Azure, or GCP).
11. Experience building evaluations to measure accuracy, safety, latency, and cost.
12. Clear communication. You can explain a technical choice to an engineer and to a business leader.
13. High ownership and comfort with ambiguity. You can take an unclear problem and turn it into a plan.
14. Willingness to work onsite at client locations in India for extended periods, and to travel as the work needs.

Nice to have

1. Experience deploying AI systems in regulated industries such as insurance, banking, or the public sector.
2. Experience with on-premises or private cloud (VPC) deployments.
3. Experience with observability and tracing tools such as LangSmith or Braintrust.
4. Experience with data engineering and pipelines.
5. A history of side projects, open source contributions, or products you shipped end-to-end.
6. Experience in embedded or forward-deployed roles before.

Stack and tools

1. Languages: Python and TypeScript.
2. Models: Claude and other frontier or open source models, chosen to fit the customer.
3. AI patterns: RAG, agents, prompt engineering, and evaluations.
4. Vector and retrieval: vector databases and retrieval pipelines.
5. Cloud: AWS, Azure, or GCP, on public or private cloud.
6. Integration: REST APIs and enterprise system connectors.

Job Summary:

Experienced Full-Stack Developer with expertise in Angular (TypeScript) for front-end development and Python Flask for back-end API development. Strong background in Microsoft SQL Server, authentication using Azure AD (MSAL), and implementing efficient API integrations. Skilled in unit testing, debugging, and optimizing performance.

Key Skills:

• Front-End: Angular, TypeScript, PrimeNG, RxJS, State Management, React JS

• Back-End: Python Flask, SQLAlchemy, RESTful API Development

• Database: Microsoft SQL Server (SQL, Joins, Query Optimization)

• Authentication: Azure AD, MSAL, JWT-based authentication

• DevOps & Deployment: Git, CI/CD (Azure DevOps, GitHub Actions)

• Additional: data validation, pagination, performance tuning

Job Title: Hotel Operations Executive

Experience: 6 Months to 1+ Years

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About the Role 

Hey there! Are you a mastermind looking for your next big challenge? If so, we want you to join our team as our VP of Engineering! We're looking for someone who's driven, experienced, and ready to lead the charge for our tech products and solutions. As the VP, you will manage a team of developers, identify new technologies and implement them to drive business results. 

But it's not all about tech - you'll also be working closely with our core team to make sure we're meeting the needs of the market. Basically, you'll be a jack-of-all-trades when it comes to our tech and make sure we're always ahead of the game. So, if you're ready to take your career to the next level and make a real impact, hit us up! 

We can't wait to see what you bring to the table. 

What You'll Do 

• Lead the development team and ensure projects are completed smoothly and on  schedule 

• Stay ahead of the game by finding and using new technologies to boost the business 

• Work hand in hand with the core team to figure out their needs and keep our products on point with the market trends 

• Keep our products high-quality, scalable, and secure 

Develop and maintain a detailed project plan to track progress and ensure that projects are completed on time and within budget 

• Brainstorm and plan the company's tech strategy with the CTO and other important leaders 

• Keep up to date with the latest tech trends and find new growth opportunities 

• Give the development team technical guidance and be a mentor to them 

What You'll Bring 

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field 

• A 8+ years of experience leading software development teams, with a track record of delivering complex products 

• Technical know-how and experience with the latest software development tech 

• Proven experience in identifying and implementing new technologies to drive business  results 

• Experience handling the challenges and taking advantage of the opportunities that come with working in a startup environment 

• Ace leadership, communication, and teamwork skills 

• Self-starter with loads of drive and a desire to make things happen 

What we would also love to see 

• Understand the mobile development landscape especially Android and iOS 

• Hands-On experience with API based development 

Data Engineer- Senior

Cubera is a data company revolutionizing big data analytics and Adtech through data share value principles wherein the users entrust their data to us. We refine the art of understanding, processing, extracting, and evaluating the data that is entrusted to us. We are a gateway for brands to increase their lead efficiency as the world moves towards web3.

What are you going to do?

Design & Develop high performance and scalable solutions that meet the needs of our customers.

Closely work with the Product Management, Architects and cross functional teams.

Build and deploy large-scale systems in Java/Python.

Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

Create data tools for analytics and data scientist team members that assist them in building and optimizing their algorithms.

Follow best practices that can be adopted in Bigdata stack.

Use your engineering experience and technical skills to drive the features and mentor the engineers.

What are we looking for ( Competencies) :

Bachelor’s degree in computer science, computer engineering, or related technical discipline.

Overall 5 to 8 years of programming experience in Java, Python including object-oriented design.

Data handling frameworks: Should have a working knowledge of one or more data handling frameworks like- Hive, Spark, Storm, Flink, Beam, Airflow, Nifi etc.

Data Infrastructure: Should have experience in building, deploying and maintaining applications on popular cloud infrastructure like AWS, GCP etc.

Data Store: Must have expertise in one of general-purpose No-SQL data stores like Elasticsearch, MongoDB, Redis, RedShift, etc.

Strong sense of ownership, focus on quality, responsiveness, efficiency, and innovation.

Ability to work with distributed teams in a collaborative and productive manner.

Benefits:

Competitive Salary Packages and benefits.

Collaborative, lively and an upbeat work environment with young professionals.

Job Category: Development

Job Type: Full Time

Job Location: Bangalore

Responsible for developing software and Deliverables using cutting-edge technologies. Interact with cross-functional teams and develop software applications as per client specifications. Dot Net Engineer is responsible for designing, developing, and configuring software systems to meet requirements and is accountable for the delivery of end-to-end systems from analysis, design, implementation, and quality assurance to delivery. Responsible for delivering in an Agile manner and following all the software development processes.

WHAT YOU WILL DO:

• Handle the entire US recruitment process from understanding the requirement, sourcing, screening, rate negotiation and submission of profiles.
• Understand US employment terms, W2, W2 without benefits, C2C, 1099, Corp to Corp, etc.
• Must have prior experience in hiring US Citizens, Permanent Residents, and H1-B professionals in the US.  
• Proficient at successful sourcing of candidates via Internet sources using BOOLEAN Search Strings and online resume database.
• Submitting quality candidates to our US talent acquisition team with a quick turnaround time to meet sharp deadlines for each requisition.
• Responsible for achieving the hiring needs.
• Build and maintain an ongoing pipeline of potential candidates by identifying prospects through Job Portals, LinkedIn, Research, Referrals, and other creative ways to fill the candidate pipeline.
• Good understanding of both domain-based and technology-based recruiting.

REQUIRED SKILLS & QUALIFICATIONS:

• Proven work experience in US IT Recruitment.
• Work extensively with Recruitment Tools - Monster, CareerBuilder, Dice, Job Diva, LinkedIn & Indeed.com.
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
• Excellent verbal and written communication skills.
• A keen understanding of the differences between various roles within organizations.

PREFERRED SKILLS & QUALIFICATIONS:

• Minimum 4 years of experience in the IT industry.
• Proven work experience in US IT Recruitment.

LOCATION: Remote (Pan India) & In-Office-Jaipur, India

SHIFT TIMINGS: 

• 5:00 pm to 2:00 am IST 
• 6:00 pm to 3:00 am IST (during daylight saving)

Thanks and Regards

Nikita

Sr.HR Executive