Technical Support Executive
Overview
We are looking for a Technical Support Executive to provide on-site and remote support to clients. The role involves handling hardware, networking, and server-related issues, along with assisting clients via phone, email, and chat.
Key Responsibilities
- Provide technical support through calls, email, and chat
- Visit client locations in Mumbai and outstation when required for installation, troubleshooting, maintenance, and training
- Install, configure, and troubleshoot hardware, networking devices, servers, and GPU systems
- Coordinate with internal teams to resolve technical issues
- Maintain proper documentation of client queries and resolutions
- Work with the sales team to identify opportunities for upselling and cross-selling technical solutions
- Ensure timely responses and maintain professional communication with clients at all times
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- Basic knowledge of computer hardware, networking, servers, and GPU systems
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Willingness to travel for client support
- Strong problem-solving skills and ability to troubleshoot issues independently
Other details
Office: Bhayander, Mumbai
Client Visits: Mumbai and outstation as required
Experience: 6 month – 1year experience
CTC : 10000 to 20000 per month depend on the interview
Fresher: for a fresher, we offer a 6-month internship, and after that, based on performance, full time opportunity
Stipend - 5000 per month
Shubham Vishwakarma
Full Stack Developer - Averlon
About Daten Wissen Pvt Ltd
About
We build AI-powered applications to automate business processes and operations. We are a DPIIT-recognized startup and also an NVIDIA Inception startup partner.
Connect with the team
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon