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Technical Support Executive
Technical Support Executive
Daten  Wissen Pvt Ltd's logo

Technical Support Executive

Ashwini poojari's profile picture
Posted by Ashwini poojari
0 - 1 yrs
₹1.8L - ₹2.4L / yr
Bhayander, Thane
Skills
Hardware troubleshooting
Hardware
Network
Graphics Processing Unit (GPU)

Technical Support Executive


Overview


We are looking for a Technical Support Executive to provide on-site and remote support to clients. The role involves handling hardware, networking, and server-related issues, along with assisting clients via phone, email, and chat.


Key Responsibilities


  • Provide technical support through calls, email, and chat
  • Visit client locations in Mumbai and outstation when required for installation, troubleshooting, maintenance, and training
  • Install, configure, and troubleshoot hardware, networking devices, servers, and GPU systems
  • Coordinate with internal teams to resolve technical issues
  • Maintain proper documentation of client queries and resolutions
  • Work with the sales team to identify opportunities for upselling and cross-selling technical solutions
  • Ensure timely responses and maintain professional communication with clients at all times


Requirements

  • Bachelor’s degree in IT, Computer Science, or related field
  • Basic knowledge of computer hardware, networking, servers, and GPU systems
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
  • Willingness to travel for client support
  • Strong problem-solving skills and ability to troubleshoot issues independently

Other details 

Office: Bhayander, Mumbai

Client Visits: Mumbai and outstation as required

Experience: 6 month – 1year experience

CTC : 10000 to 20000 per month depend on the interview

Fresher: for a fresher, we offer a 6-month internship, and after that, based on performance, full time opportunity 

Stipend - 5000 per month



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About Daten Wissen Pvt Ltd

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

We build AI-powered applications to automate business processes and operations. We are a DPIIT-recognized startup and also an NVIDIA Inception startup partner.

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Ashwini poojari

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