Technical Support Engineer

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Backend Developer (4.5 – 7.5 Years Experience)

Company Description:

Idea Elan LLC is a product based company that provides comprehensive software solutionsfor

research facilities in Universities and Institutions worldwide.

Please visit www.IdeaElan.com for more information.

Key Responsibilities:

● Design and develop high-performance,scalable, and secure backend APIs and services

using .NET Core.

● Work withrelational (MS-SQL) andNoSQL (CosmosDB, MongoDB) databases to create

optimized data models and ensure data consistency and performance.

● Participate in code reviews and provide constructive feedback.

● Collaborate with front-end developers and other teams to deliver high-quality software.

● Write clean, maintainable, and efficient code while ensuring quality standards.

● Troubleshoot and debug complex issues, optimizing code for maximum performance and scalability.

● Stay updated with the latest trends in backend development and cloud technologies to drive innovation.

● Optimize database performance and ensure data integrity.

Required Experience:

● 4.5 -7.5 years of experience in backend development.

● Strong experience with .NET Core and building RESTful APIs.

● Proficient with MS-SQL and experience working with NoSQL databases like Cosmos DB and MongoDB.

● Hands-on experience with Azure Cloud services (e.g., Azure Functions, Azure Storage, API Management, Azure SQL Database,etc.).

● Understanding of software development principles such as object-oriented programming (OOP), design patterns, and SOLID principles.

● Experience with version control systems such as Git.

● Strong knowledge of asynchronous programming, microservices architecture, and cloud-native application design.

● Familiarity with CI/CD pipelines, containerization (Docker), and deployment automation is a plus.

● Excellent problem-solving and debugging skills.

● Ability to work in an Agile development environment and collaborate with cross-functional teams.

● Good communication and collaboration skills.

Google Data Engineer - SSE

Position Description

Google Cloud Data Engineer

Notice Period: Immediate to 30 days serving

Job Description:

We are seeking a highly skilled Data Engineer with extensive experience in Google Cloud Platform (GCP) data services and big data technologies. The ideal candidate will be responsible for designing, implementing, and optimizing scalable data solutions while ensuring high performance, reliability, and security.

Key Responsibilities:

• Design, develop, and maintain scalable data pipelines and architectures using GCP data services.

• Implement and optimize solutions using BigQuery, Dataproc, Composer, Pub/Sub, Dataflow, GCS, and BigTable.

• Work with GCP databases such as Bigtable, Spanner, CloudSQL, AlloyDB, ensuring performance, security, and availability.

• Develop and manage data processing workflows using Apache Spark, Hadoop, Hive, Kafka, and other Big Data technologies.

• Ensure data governance and security using Dataplex, Data Catalog, and other GCP governance tooling.

• Collaborate with DevOps teams to build CI/CD pipelines for data workloads using Cloud Build, Artifact Registry, and Terraform.

• Optimize query performance and data storage across structured and unstructured datasets.

• Design and implement streaming data solutions using Pub/Sub, Kafka, or equivalent technologies.

Required Skills & Qualifications:

• 8-15 years of experience

• Strong expertise in GCP Dataflow, Pub/Sub, Cloud Composer, Cloud Workflow, BigQuery, Cloud Run, Cloud Build.

• Proficiency in Python and Java, with hands-on experience in data processing and ETL pipelines.

• In-depth knowledge of relational databases (SQL, MySQL, PostgreSQL, Oracle) and NoSQL databases (MongoDB, Scylla, Cassandra, DynamoDB).

• Experience with Big Data platforms such as Cloudera, Hortonworks, MapR, Azure HDInsight, IBM Open Platform.

• Strong understanding of AWS Data services such as Redshift, RDS, Athena, SQS/Kinesis.

• Familiarity with data formats such as Avro, ORC, Parquet.

• Experience handling large-scale data migrations and implementing data lake architectures.

• Expertise in data modeling, data warehousing, and distributed data processing frameworks.

• Deep understanding of data formats such as Avro, ORC, Parquet.

• Certification in GCP Data Engineering Certification or equivalent.

Good to Have:

• Experience in BigQuery, Presto, or equivalent.

• Exposure to Hadoop, Spark, Oozie, HBase.

• Understanding of cloud database migration strategies.

• Knowledge of GCP data governance and security best practices.

• Partnering with internal business owners (product, marketing, edit, etc.) to understand needs and develop custom analysis to optimize for user engagement and retention
• Good understanding of the underlying business and workings of cross functional teams for successful execution
• Design and develop analyses based on business requirement needs and challenges.
• Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, etc.
• Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
• Identify and use appropriate investigative and analytical technologies to interpret and verify results.
• Apply and learn a wide variety of tools and languages to achieve results
• Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.

• 2 - 4 years  of relevant experience in Data science.
• Preferred education: Bachelor's degree in a technical field or equivalent experience.
• Experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
• Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, XGBoost, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, boosting and ensemble methods.
• Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools.
• Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
• Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
• Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE).
• Experience in risk and credit score domains preferred.

• Significant experience working with React web and mobile along with tools like Flux, Flow, Redux, etc.
• In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
• Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
• A complete understanding of the full mobile app development lifecycle right from prototyping
• Knowledge of type checking, unit testing, typescript, prop types, and code debugging
• Experience working with REST APIs, document request models, offline storage, and third-party libraries
• Strong understanding of web technologies like JavaScript, HTML, and CSS
• Knowledge of user interface design and responsive designs
• Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on

We enable humans & machines with internet connectivity at a price that they can afford.

The inspiration for Wifi Dabba came from the founders working together for the last decade in the mobile application industry and realising the biggest reason for user churn being access to cheap and affordable internet access. From having worked on ground onboarding users and facing poor connectivity issues all the time, we took it on ourselves to fix the internet access problem for the common citizen.

At Wifi Dabba (YC W17), we are building a low cost, scalable & distributed Wi-Fi infrastructure to connect next billion users online. We do this by deploying a grid of lasers (Free Space Optics) over the cities & town and bring cheap and fast internet for everyone. We enable anyone to buy 1 gig of data access at a time at a price they can afford. Sachetization of internet access is the foundation to rebuilding internet for all. We do this by leveraging crypto and blockchain to truly make internet infrastructure ownership distributed — our vision is to be connectivity layer for the Web3 world.

• You will get the chance to be an early team member at a fast-growth YC startup.
• You get to define the future of telecom infrastructure ownership and operations.
• We’re a tight-knit team where you'll learn a ton and have ownership.
• Opportunity to build for the next billion users.

• Strong engineering background preferably in Computer Science
• Experience architecting, developing, and testing android application code end-to-end
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with AWS services
• Experience working with remote data via REST and JSON
• Experience working with mobile analytics
• Knowledge of code versioning tools like GIT, SVN.
• Experience in building user interfaces for mobile apps.
• Participate in design discussions with business users, web producers and engineering teams.
• Perform requirements analysis, high-level design, effort estimation for new business requirements and feature enhancements.
• Write clean, concise, and sustainable code.
• Team player who enjoys collaborative effort.

• Entrepreneurial mindset (we encourage all employees to be future founders and this can be a great stepping stone towards that)
• Customer-centric and passionate about working in a small & focused team
• Previous experience building/working in telecom software or infrastructure
• Previous experience building web3 project - DeFi / Blockchain infrastructure
• Previous experience at a high-growth, fast-paced startup

OnScreen is looking for a full-time hands-on Software Developer responsible for bringing status disrupting products in the market.

As a Software Developer, you will be responsible for the design and coding of scalable and high performant web applications working on technologies including Microsoft .Net 4.0, Win 32, C#/C++,  and Azure. You will be a part of an Agile development team and would have full access to the complete development life cycle including opportunity to shape requirements and application design. We are looking for relevant experience of around 5-7 years.

Requirements

• Strong experience in Microsoft .Net desktoptechnologies including C#
• Strong application design experiencealong with writing Unit Tests.
• Strong data structure concepts
• Demonstrated experience in working on Enterprise-level
• Good communication skills,collaborative attitude, and mentoring mind-set.
• Desirable - Azure SQL, REST API, Azure deployment, Entity framework.

OnScreen was started to chart a better path for Enterprises facing countless barriers to adoption and efficiency. Our Founders, Directors, and Investors have extensive experience dealing with these problems and are passionate about building and providing a solution that alleviates these chronic pain points. To know more about OnScreen, please visit https://www.onscreen.us/

• Team Name - SDET
• Skills and Stacks - Java, Spring boot, Mysql, AWS stack, HTTP/GRPC
• Project 1 line description -Will be required the folks to close the P0 E2E automation