
Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.
Responsibilities:
- Answer customer questions through our support queue
- Be the voice of the customer to the Product and Engineering organizations
- Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
- Take ownership of pushing cases to resolution, including working with developers
- Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
- Qualifications (your experience):
- Highly empathetic and passionate about helping others at a moment's notice
- Applied coding knowledge - Front End or API
- Reliable and active team member
- Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
- Conversational fluency in spoken and written English
- 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- 2+ years of professional experience working in a customer-facing role
- Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

About Pendo
About
About Pendo
Pendo is a leading product experience and software analytics platform that helps companies understand how users interact with their software and improve those experiences. It operates in the product analytics and digital adoption space, enabling organizations to combine analytics, in-app guidance, and user feedback in one unified platform.
Pendo – Key Highlights
- Founded in 2013, headquartered in Raleigh, North Carolina
- Serves 14,000+ companies globally
- Processes 20B+ daily events and supports 1B+ users
- 850+ employees across global offices
- Raised $350M+ total funding from investors like General Atlantic, Tiger Global, and Sapphire Ventures
Chisel was acquired by Pendo in 2026, marking a key milestone in its journey. The acquisition strengthens Pendo’s push into AI-driven product experience, with Chisel’s agentic capabilities becoming a core part of Pendo’s broader platform vision.
Chisel Labs is an AI-powered product management platform built to help product teams move faster and make better decisions. It operates in the product management and AI SaaS space, bringing feedback, roadmapping, and documentation into a unified system of record.
At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.
About Chisel
Chisel is a lean, globally distributed team with presence across the US and India. The team operates at the intersection of AI, product management, and enterprise SaaS, with a strong emphasis on ownership, speed, and building for real-world product teams at scale. Post-acquisition, the team is now part of Pendo’s broader organization.
🏆 Milestones
- Founded in the early 2020s as a next-gen product management platform
- Built one of the early AI-native PM agents for automating product workflows
- Grew adoption across global teams with integrations like Jira, Salesforce, and Zendesk
- Achieved strong product recognition across PM tooling ecosystems
- Acquired by Pendo (2026) to accelerate AI innovation in product experience
Candid answers by the company
Pendo is a product experience platform that helps companies understand how users interact with their software and improve those experiences through analytics, in-app guidance, and feedback tools.
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Responsibilities
- Understand product requirements and create test plans, test cases, and test scenarios
- Perform manual testing of web and/or mobile applications
- Identify, report, and track bugs using tools like JIRA or similar
- Perform regression, smoke, functional, and UI testing
- Collaborate with developers to resolve issues and validate fixes
- Participate in requirement reviews and sprint planning
- Ensure high-quality releases within defined timelines
Requirements
- Experience in Manual Testing (Automation is a plus)
- Good understanding of SDLC and STLC
- Knowledge of testing techniques and methodologies
- Experience with bug tracking tools (JIRA, Bugzilla, etc.)
- Basic understanding of APIs, databases, or SQL is a plus
- Strong analytical and communication skills
Nice to Have
- Automation experience (Selenium, Cypress, Playwright, etc.)
- Experience testing mobile apps (Android/iOS)
- Knowledge of Agile/Scrum methodologies
Strong UAT / Functional Test Lead Profiles
Mandatory (Experience 1): Must have minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project
Mandatory (Experience 2): Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role
Mandatory (Experience 3): Must have 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership
Mandatory (Experience 4): Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.
Mandatory (Skills 1): Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.
Mandatory (Skills 2): Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.
Mandatory (Education): Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)
Mandatory (Exclusion): Do not consider candidates with automation-heavy profiles or those lacking strong manual UAT and leadership experience
GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector.
We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.
Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.
Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.
GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.
Brief:
Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.
Responsibilities:
- Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
- Create buy-in for product vision across all stakeholders
- Develop positioning strategies that can drive growth and improve market share
- Create and maintain detailed product requirements and roadmap
- Create and track product success metrics and use them to identify problems and opportunities to pursue
- Work with designers to build wireframes, validate and translate them into full-blown designs
- Collaborate with engineering teams to drive feasibility analysis and refine product requirements
- Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
- Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
- Evaluate marketing and sales strategies to ensure that they are in line with product strategy
- Standardize the product design process and evangelize the same across all stakeholders
Requirements:
- At least 6 years experience as a product manager at a B2C startup, with war stories to share
- Proven track record of managing all aspects of product development lifecycle
- Strong understanding of software development workflows and ability to work with top-notch engineering teams
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- Excellent written and verbal communication skills
- Strong presentational and public speaking skills
- Bias for experimentation and ability to ask the right questions
Good to have:
- Both B2C and B2B experience, preferably on marketplace-like initiatives
- Exposure to edTech and/or finTech domains
- Worked on products that addressed an international audience
- Worked on products that scaled to millions of users
Job Summary:
We are seeking an experienced Back-end Developer to join our IT team. You will be responsible for the server-side of web applications. If you have excellent programming skills and a passion for developing or improving applications, we would like to meet you.
As a Back-end Developer, you will work closely with our team to ensure system consistency and enhance the user experience. Ultimately, you should be able to develop and maintain functional and stable web applications that meet our company's needs.
Responsibilities and Duties:
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional web applications
- Troubleshoot and debug applications
- Perform unit tests to optimize performance
- Manage cutting-edge technologies to improve legacy applications
- Collaborate with front-end developers to integrate user-facing elements with server-side logic
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, designers, and system administrators to identify new features required
Skills and Qualifications:
- Proven work experience as a Back-end Developer
- In-depth understanding of the entire web development process (design, development, and deployment)
- Hands-on experience with JS, ES6, Node.js, Express.js, MongoDB, building REST APIs, and GraphQL
- Excellent analytical and time management skills
- Strong teamwork skills with a problem-solving attitude
- BSc/BE or BTech degree in Computer Science or a relevant field
Skills:
- Node.js
- MongoDB
- JavaScript
- Express
About Unolo
Unolo is a rapidly growing organization focused on providing innovative solutions to empower companies and their field executives. With an impressive client roster including industry leaders such as Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.
Position Summary
We are seeking an exceptional iOS Developer to join our esteemed team. As a key member of our organization, you will collaborate with existing Android developers to enhance and upgrade our flagship product, Unolo. Your primary responsibility will be to implement new features such as a collections or payments module. Additionally, your expertise will contribute to scaling our customer base and driving revenue growth. This role offers the opportunity to work closely with the founder and be an integral part of our close-knit team.
Responsibilities
- Collaborate with existing iOS developers to enhance and upgrade the Unolo product
- Implement new features, including a collections or payments module
- Contribute to scaling our customer base and driving revenue growth
Requirements
- Minimum of 2 years of professional iOS development experience including experience in Swift.
- Ability to work closely with the founder and contribute to a tight-knit team
- Passion for technology and a strong problem-solving mindset
- Demonstrated ability to work quickly and deliver high-quality results
- This is an in-office position based at our offices in Golf Course Road, Gurugram.
Join us and be a part of our exciting journey as we continue to revolutionize the way companies operate and empower their field executives. Apply now to unleash your potential as a rockstar iOS Developer!
Interns day to day responsibilities include:
- Do the quality check for the catalogue images as per Image guidelines, to review product catalogues based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience.
- Do frequent checks on existing processes to help the Catalogue team achieve more consistent results with high quality and to own new projects which will aim at achieving high productivity of an individual/team.
- Populate 100% accurate content from various sources (Brand Websites, E commerce Portals, Product info Pages, Seller’s, Consumers, Companies, Subject Matter Experts) for specific as well as general information about the product through various channels (Verbal & Written communication, through on ground activities as well as through various online search techniques).
- Proven track record in running full sales cycles and closing business deals.
- Hands-on experience in winning new accounts as well as generating business in existing customer bases.
- Accurate forecasting and pipeline management skills.
- Deep understanding of the HubSpot platform.
- Experience in selling HubSpot services or similar SaaS products (an advantage).
- Stellar communication and relationship-building skills.
- Enthusiastic, outgoing, and driven to create value for prospects.
- Strong sense in creating value for the prospects.
- 1-3 years experience in selling B2B SaaS products
Key responsibilities:
- Strategize and execute influencer onboarding/ marketing
- Relationship management with influencers, agencies, and power users.
- Create a feedback loop for the product team to improve app utility & performance
- Collaborate with the marketing team to grow the app community
Mandatory experience:
- 2 to 4 years of experience in community building/sales teams of high-growth consumer apps in India.
- Experience working with Indian /global social media influencers for platform onboarding/ profile management/ influencer marketing campaigns
- Experience in working with Live video apps a plus Love for social media and short video apps. Self-usage is a big plus
- tier 1 university/ institute
We are looking to hire an experienced AngularJs developer to join our dynamic team. You will be responsible for creating a top-level coding base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web app.
To ensure success as an angularJS developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, and have excellent project management skills. Ultimately, a top-class AngularJs developer can design and build a streamlined application to company specifications that perfectly meet the needs of the user.
AngularJS Developer Responsibilities
- Designing and developing user interfaces using angularJS best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for AngularJS projects.
- Developing application codes and unit tests in AngularJS
- Conducting performance tests.
- Consulting with the design team.
- Ensuring high performance of applications and providing support.
AngularJS Developer Skills
- Experience with Angular 1.x.
- Bachelor’s degree in computer science, computer engineering, or similar.
- Previous work experience as an angularJS developer.
- Proficient in CSS, HTML, and writing cross-browser compatible code.
- Knowledge of JavaScript MV-VM/MVC frameworks including AngularJS.
- Proven experience implementing front-end and back-end JavaScript applications.
- Critical thinker and good problem-solver.
- Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools,
- Excellent troubleshooting skills.
- Excellent communication skills.
- Good project management skills.
Good to have
- Experience with React native and node.js is a plus.
- Experience CI/CD tools and pipeline
- DevOps, Performance testing frameworks like Mocha, Node + NPM.
- Experience on cloud platforms like AWS, GCP, Azure
Responsibilities
- Reaching out to architects and interior designers according a marketing strategy
- Managing company’s communication related to business development
- Representing the company at events
- Engaging the retail customers through marketing campaigns
Skills Required
- Desktop applications like MS Office
- Fluency in English
- Knowledge of online channels of marketing and publicity
Qualification
- Graduate in any discipline
Experience
- Minimum 3 year of experience in digital marketing















