
Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.
Responsibilities:
- Answer customer questions through our support queue
- Be the voice of the customer to the Product and Engineering organizations
- Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
- Take ownership of pushing cases to resolution, including working with developers
- Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
- Qualifications (your experience):
- Highly empathetic and passionate about helping others at a moment's notice
- Applied coding knowledge - Front End or API
- Reliable and active team member
- Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
- Conversational fluency in spoken and written English
- 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- 2+ years of professional experience working in a customer-facing role
- Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

About Pendo
About
About Pendo
Pendo is a leading product experience and software analytics platform that helps companies understand how users interact with their software and improve those experiences. It operates in the product analytics and digital adoption space, enabling organizations to combine analytics, in-app guidance, and user feedback in one unified platform.
Pendo – Key Highlights
- Founded in 2013, headquartered in Raleigh, North Carolina
- Serves 14,000+ companies globally
- Processes 20B+ daily events and supports 1B+ users
- 850+ employees across global offices
- Raised $350M+ total funding from investors like General Atlantic, Tiger Global, and Sapphire Ventures
Chisel was acquired by Pendo in 2026, marking a key milestone in its journey. The acquisition strengthens Pendo’s push into AI-driven product experience, with Chisel’s agentic capabilities becoming a core part of Pendo’s broader platform vision.
Chisel Labs is an AI-powered product management platform built to help product teams move faster and make better decisions. It operates in the product management and AI SaaS space, bringing feedback, roadmapping, and documentation into a unified system of record.
At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.
About Chisel
Chisel is a lean, globally distributed team with presence across the US and India. The team operates at the intersection of AI, product management, and enterprise SaaS, with a strong emphasis on ownership, speed, and building for real-world product teams at scale. Post-acquisition, the team is now part of Pendo’s broader organization.
🏆 Milestones
- Founded in the early 2020s as a next-gen product management platform
- Built one of the early AI-native PM agents for automating product workflows
- Grew adoption across global teams with integrations like Jira, Salesforce, and Zendesk
- Achieved strong product recognition across PM tooling ecosystems
- Acquired by Pendo (2026) to accelerate AI innovation in product experience
Candid answers by the company
Pendo is a product experience platform that helps companies understand how users interact with their software and improve those experiences through analytics, in-app guidance, and feedback tools.
Product showcase
Photos
Similar jobs
Job Title: Assistant Professor – Commerce / Computer Science
Organization: KGiSL Educational Institutions.
Job Description:
We are looking for qualified and passionate Assistant Professors for the Commerce and Computer Science departments. Candidates should be committed to teaching, research, and academic development.
Eligibility:
- Master’s Degree in Commerce / Computer Science or relevant discipline with good academic record
- UGC NET / SET qualified candidates preferred
- Freshers with UGC NET / SET can also apply
- Ph.D. candidates will have added advantage
Roles and Responsibilities:
- Deliver lectures and conduct tutorials for undergraduate and postgraduate students
- Prepare lesson plans, course materials, and academic assessments
- Guide students in projects, assignments, and academic activities
- Participate in research, publications, and academic development programs
- Contribute to departmental and institutional activities
Required Skills:
- Subject knowledge
- Communication
- Teaching ability
- Research orientation
- Presentation skills
- Student mentoring
Location: Coimbatore, Tamil Nadu
Job Summary:
Position : Senior Power BI Developer
Experience : 4+Years
Location : Ahmedabad - WFO
Key Responsibilities:
- Design, develop, and maintain interactive and user-friendly Power BI dashboards and
- reports.
- Translate business requirements into functional and technical specifications.
- Perform data modeling, DAX calculations, and Power Query transformations.
- Integrate data from multiple sources including SQL Server, Excel, SharePoint, and APIs.
- Optimize Power BI datasets, reports, and dashboards for performance and usability.
- Collaborate with business analysts, data engineers, and stakeholders to ensure data accuracy
- and relevance.
- Ensure security and governance best practices in Power BI workspaces and datasets.
- Provide ongoing support and troubleshooting for existing Power BI solutions.
- Stay updated with Power BI updates, best practices, and industry trends.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or a
- related field.
- 4+ years of professional experience in data analytics or business intelligence.
- 3+ years of hands-on experience with Power BI (Power BI Desktop, Power BI Service).
- Strong expertise in DAX, Power Query (M Language), and data modeling (star/snowflake schema).
- Proficiency in writing complex SQL queries and optimizing them for performance.
- Experience in working with large and complex datasets.
- Experience in BigQuery, MySql, Looker Studio is a plus.
- Ecommerce Industry Experience will be an added advantage.
- Solid understanding of data warehousing concepts and ETL processes.
- Experience with version control tools such as Power Apps & Power Automate would be a plus.
Preferred Qualifications:
- Microsoft Power BI Certification (PL-300 or equivalent is a plus). Experience with Azure Data Services (Azure Data Factory, Azure SQL, Synapse).
- Knowledge of other BI tools (Tableau, Qlik) is a plus.
- Familiarity with scripting languages (Python, R) for data analysis is a bonus.
- Experience integrating Power BI into web portals using Power BI Embedded.
*Job Title:** Data Analyst
**Location:** Permanent Work from Home
**Job Type:** Full-Time
**Job Description:**
We are seeking a highly motivated and skilled Data Analyst to join our team. The ideal candidate will have a strong background in data analysis, incident management, and real-time data reporting. The role demands exceptional communication skills, both written and spoken, as well as the ability to work flexible shifts to support our global operations.
**Key Responsibilities:**
- Perform data analysis to identify trends, anomalies, and insights.
- Manage and resolve incidents effectively using tools like Jira and Slack.
- Conduct real-time data analysis and reporting to support business decisions.
- Generate comprehensive reports and dashboards to visualize data findings.
- Collaborate with cross-functional teams to ensure data integrity and accuracy.
- Communicate findings and recommendations clearly and concisely to stakeholders.
- Flexibility to work in different time zones as required.
**Required Qualifications:**
- Bachelor’s degree in Computer Science or a related field.
- Proven experience in data analysis and incident management.
- Proficiency in using Jira and Slack for communication and incident tracking.
- Strong skills in real-time data analysis and reporting.
- Exceptional communication skills in English, both written and spoken.
- Ability to work flexible shifts to accommodate global operations.
**Preferred Qualifications:**
- Experience with Python and automation tools is a plus.
**Work Environment Requirements:**
- Must have a reliable laptop/computer and home-based infrastructure, including high-speed WiFi and power backup.
- Ability to work effectively in a remote environment with minimal supervision.
**Benefits:**
- Permanent work-from-home opportunity.
- Flexible working hours.
- Opportunity to work with a dynamic and diverse team.
If you meet the above qualifications and are eager to contribute to a fast-paced and innovative team, we encourage you to apply.
We are looking for people with experience in Business Development, preferably experienced in interacting with International clients or some exposure in that space.
Highly incentivized role!
- Recommend a migration and consolidation strategy for DevOps tools
- Design and implement an Agile work management approach
- Make a quality strategy
- Design a secure development process
- Create a tool integration strategy
Key responsibility:
- Seasoned Bonita Developer/Architect.
- Experience implementing BonitaSoft as the business process management tool for the client.
- Strong UI knowledge in Angular JS, Jquery
- Strong knowledge of BPMN 2.0 concepts
- Hands on experience using Bonita’s different platforms components such as:
- Bonita Studio
Bonita BPM Engine
Bonita Portal
Bonita UI Designer
UI Developer Responsibilities:
- Work with other developers to ensure that the website is functional and visually appealing.
- Liaise with the client to gauge their needs and expectations.
- Plan the layout of the website.
- Ensure that the website is optimized for various devices.
- Use analytics to test client enjoyment.
UI Developer Requirements:
- Proficiency in HTML, JavaScript, jQuery, and CSS.
- Knowledge of Adobe Illustrator.
- Good interpersonal skills.
- Understanding of key design principles.
- Good problem-solving skills.
Job duties and responsibilities
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices, trends, memes, and technologies
- Use social media marketing tools such as Buffer
- Attend educational conferences
- Copywrite and work with designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales, and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network
- Hire and train others in the team
Job requirements and qualifications
- Bachelor’s degree in journalism, communications, marketing, or a related field.
- 3 or more years of social media experience including planning and managing content in a corporate, or agency setting.
- Social Media Strategist using social media for brand awareness and impressions
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram and other social media best practices
- Understanding of SEO and web traffic metrics
- Experience with doing audience and buyer persona research
- Good understanding of social media KPIs
- Ability to work in a fast-paced, high-pressure environment.
- Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
- Good time-management skills
|
Required Skills: · Unity 3D, C#, Knowledge of Android and iOS build system, VR, AR, Multiplayer with Photon and Custom server |
|
Job Description: · Execute full software development life cycle (SDLC) · Develop flowcharts, layouts and documentation to identify requirements and solutions · Write well-designed, testable code · Produce specifications and determine operational feasibility · Integrate software components into a fully functional software system · Develop software verification plans and quality assurance procedures · Document and maintain software functionality · Troubleshoot, debug and upgrade existing systems · Deploy programs and evaluate user feedback · Comply with project plans and industry standards · Ensure software is updated with latest features |














